Loveland Senior Living

Allegation investigated: -Staff are not administering resident's medication

On Today's Date Licensing Program Analyst made an unannounced visit to deliver findings in regard to the complaint investigation regarding the complaint listed above. Upon arrival LPA was greeted and granted entry to the facility by facility staff. LPA explained the nature of the visit and began to discuss the following with facility staff. based on the evidence observed and gathered the department obtained sufficient evidence to substantiate the allegation mentioned above. The preponderance of evidence standard has been met; therefore, the allegation is Substantiated. See LIC9099D for cited deficiency per title 22 Division 6 of the California Code of Regulations. An exit interview was conducted and a copy of this report along with appeal rights was provided to the facility. Substantiatedthe state’s words, verbatim · CDSS document, Apr 7, 2026 · control 22-AS-20260209104718

Allegation investigated: -Staff are not administering resident's medication

On this day, Licensing Program Analyst (LPA) William Vanegas made an unannounced visit to the facility to deliver complaint findings for the allegation listed above. LPA was greeted and granted entry into the facility and explained the purpose for the visit. Administrator was on site and LPA began to explain the findings of the investigation and the following were discussed. Regarding the allegation Staff are not administering resident’s medication, the following has been concluded: During the observations and reviews of the medication administration record, for R1 it was observed that all medications found at the facility were not documented on the medication administration record. Furthermore, the following was observed; medications found in Resident 2 (R2) stored medications bubble pack medications were being dispensed on conflicting dates. It was observed that medications were dispensed from bubble packs as R2 was admitted to the hospital during the time periods of medications beinthe state’s words, verbatim · CDSS document, Mar 26, 2026 · control 22-AS-20260209104718

Allegation investigated: Staff does not maintain adequate food supply at facility. Staff does not provide nutritious meals. Staff did not provide an accurate dosage of medication to resident.

On March 20, 2026, at 9:00 AM, Licensing Program Analyst (LPA) Edward Kim conducted a subsequent complaint visit to deliver complaint investigation findings. LPA was greeted and granted entry by staff. LPA met with Administrator (ADMIN) Suha Abdalla. The investigation consisted of the following. LPA Kim toured the facility. LPA requested and obtained copies of the resident roster and staff roster. LPA requested a copy of three (3) resident service records which include Physician’s Report, Appraisal/Needs and Services Plan, admission agreement, and other document records. LPA requested and obtained copies of five (5) staff records. LPA conducted interviews with three staff, three residents, and one witness. The investigation revealed the following: Continued on LIC9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 20, 2026 · control 22-AS-20260115164019

Allegation investigated: Staff did not ensure resident's incontinence needs were met Staff did not respond to residents call for assistance in a timely manner Staff did not ensure medication was stored locked and inaccessible to residents in care Lack of supervision, resulting in resident unclothed in the facility Staff did not ensure that resident's grooming needs were met Staff did not provide resident with clean linen Staff did not maintain facility sanitary Facility is malodorous

Licensing Program Analyst (LPA) Ruth Martinez conducted an unannounced visit to the facility to conclude investigation into the above identified complaint allegation. LPA arrived at the facility and was greeted at the door and granted entry. LPA spoke with Suha Abdalla, Administrator and explained the purpose of the visit. Findings are based upon this investigation which included tour of the facility, facility file review, resident file review, interviews conducted, and copies of pertinent records. It is alleged that staff did not ensure resident's incontinence needs were met. Interview with 2 of 2 staff stated that there were only two residents that wore diapers in the facility. Staff change resident’s diapers every 2-3 hours or sooner if necessary. Residents can express needs and call staff when a diaper needs Continues on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 24, 2025 · control 22-AS-20251113160957