Activcare Laguna Hills

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff are restraining resident Staff gave resident the wrong medication Staff do not serve food of nutricious quality

Licensing Program Analyst (LPA) Samer Haddadin conducted an unannounced visit to the facility to investigate the above-mentioned allegations and deliver findings. Upon arrival, LPA was greeted by staff, granted entry, and later met with Executive Director (ED) Patricia Miller, who was informed of the purpose of the visit. During the visit, LPA toured the facility, interviewed staff and residents, and obtained copies of relevant documents. The allegations investigated were “Staff are restraining resident,” “Staff gave resident the wrong medication,” and “Staff do not serve food of nutritious quality.” Regarding the allegation, “Staff do not serve food of nutritious quality,” LPA interviewed five staff members and attempted to interview five residents. All five staff members denied the allegation. The residents were unable to provide reliable statements due to their current medical and cognitive condition. {***CONTINUE9099C***} Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 28, 2026 · control 22-AS-20250224143848

Allegation investigated: Staff do not safeguard residents personal clothing Staff handled resident roughly causing a bruise

Licensing Program Analyst (LPA) Samer Haddadin conducted an unannounced visit to the facility to investigate the above-mentioned allegations and deliver findings. Upon arrival, LPA was greeted by staff, granted entry, and later met with Executive Director (ED) Patricia Miller, who was informed of the purpose of the visit. During the visit, LPA toured the facility, interviewed staff and residents, and obtained copies of relevant documents. Regarding the allegation, “Staff do not safeguard residents personal clothing,” LPA conducted a phone interview with Resident 1’s responsible party (R1’s RP), who denied the allegation and stated that facility staff were helpful during R1’s stay. LPA also interviewed five staff members and attempted to interview five residents. All five staff members denied the allegation. The residents were unable to provide reliable statements due to their current medical and cognitive condition. {***CONTINUE9099C***} Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 21, 2026 · control 22-AS-20250224143848

Allegation investigated: -Staff left resident on the floor after a fall for a prolonged period of time 2-Staff do not assist residents with incontinence needs 3-Staff do not answer residents' call buttons in a timely manner 4-Staff do not ensure residents have adequate night time supervision

Licensing Program Analyst (LPA) Samer Haddadin conducted an unannounced visit to the facility to investigate the above-mentioned allegations and deliver findings. Upon arrival, LPA was greeted by staff, granted entry, and later met with Executive Director (ED) Patricia Miller, to whom the purpose of the visit was explained. During the visit, LPA toured the facility, interviewed staff and residents, and obtained copies of pertinent documents, including staff schedules, resident rosters, service request call button records, and staff training files. It was alleged that “Staff left resident on the floor after a fall for a prolonged period of time” and “Staff do not assist residents with incontinence needs”. LPA conducted six staff interviews and attempted six resident interviews. All six staff members denied both allegations. The residents interviewed were unable to provide reliable statements due to their cognitive condition. {***CONTINUE 9099C***} Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 7, 2026 · control 22-AS-20231004123439

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Residents are left in soiled clothing for extended periods of time.

Licensing Program Analyst (LPA) Ruth Martinez conducted an unannounced visit to the facility to investigation the above identified complaint allegation. LPA arrived at facility and was greeted at the door and granted entry receptionist. LPA spoke with Patricia Miller, Executive Director and explained the purpose of the visit. During the course of the investigation, interviews were conducted, a tour of the physical plant of the facility was conducted, a review of resident records was completed and copy of pertinent documents obtained. It is alleged residents are left in soiled clothing for extended period of time. Interview with 3 of 3 staff stated that facility is a memory care facility, and most the residents wear a diaper, residents can get combative, but staff are trained to deescalate the behavior in order to assist resident with diaper changes. Continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, May 19, 2025 · control 22-AS-20220721102237

Allegation investigated: Staff did not meet a resident's dental needs while in care.

Licensing Program Analyst (LPA) Ruth Martinez conducted an unannounced visit to the facility to investigation the above identified complaint allegation. LPA arrived at facility and was greeted at the door and granted entry receptionist. LPA spoke with Patricia Miller, Executive Director and explained the purpose of the visit. During the course of the investigation, interviews were conducted, a tour of the physical plant of the facility was conducted, a review of resident records was completed and copy of pertinent documents obtained. It is alleged that staff did not meet a resident’s dental needs while in care. Interview with 3 of 3 staff stated that R1 can become combative at times and physical. R1 can be cooperative upon initial services care Continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 17, 2025 · control 22-AS-20250414095416

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff does not keep facility free from pests.

An unannounced Complaint Investigation was conducted on this day by Licensing Program Analysts (LPAs) Claudia Gutierrez and Nancy Guillen regarding the allegation mentioned above. LPAs met with Licensed Vocational Nurse (LVN) Alex Montenegro and explained the purpose of the inspection. During the course of the investigation, LPA Gutierrez conducted a tour of the facility, interviewed residents and staff, obtained and reviewed facility Building Maintenance Work Order Request Forms and Pest Control Service Reports, and the following was revealed: On August 13, 2024, Building Maintenance Work Order Request Form was submitted reporting ants in the medication room and in a vacant bedroom. Per Service Report from Pest Control Company dated August 13, 2024, "For today’s service, I treated around both exterior courtyards around all walkways, windows, as well as around base of buildings. I then treated the rest of the exterior of the building as well as inspected and refilled all rodent monitorthe state’s words, verbatim · CDSS document, Oct 25, 2024 · control 22-AS-20240917082750