Laguna Palms is a residential care home for the elderly (RCFE) in Laguna Niguel, Orange County, California — state license #306000289, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 6 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated June 2, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 6 times and filed 6 documents. The most recent — a complaint investigation report on June 2, 2026 — closed with the state’s outcome word: “Unsubstantiated.”
The state's published file for this home includes 2 documents with transcribed findings, dated February 11, 2026 to June 2, 2026. 2 of the 2 carry the state's recorded outcome word: “Unsubstantiated” (2). 2 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 2 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 2, 2026Unsubstantiated
Allegation investigated: Staff did not seek immediate medical assistance for resident. Lack of care and supervision resulted in resident sustaining pressure injuries.
Licensing Program Analyst (LPA) Ruth Martinez conducted an unannounced visit to the facility to conclude investigation into the above identified complaint allegations. LPA spoke with Michael Milo, Administrator and explained the purpose of the visit. Findings are based upon this investigation which included tour of the facility, facility file review, resident file review, interviews conducted, and copies of pertinent records. It is alleged staff did not seek immediate medical assistance for resident. Record review for LIC624 incident report submitted to the department states resident (R1) was significantly sleepy while family was visiting. This behavior is not unusual for her diagnosis. Family decided to call 911 and when paramedics arrived insisted on R1 to being transferred to the hospital for further evaluation. Interview with 4 of 4 staff continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 2, 2026 · control 22-AS-20250821110613
Feb 11, 2026Unsubstantiated
Allegation investigated: Staff did not adequately supervise resident resulting in a medical condition Staff did not assist resident with toileting needs Staff left resident in wet briefs for extended periods of time Staff refused to allow resident to return to facility after hospital stay Staff withheld resident’s personal belongings
Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings on the above allegations received on September 27, 2024. LPA was greeted and granted entry into the facility and met with Administrator (AD) Julieta Milo. LPA explained the reason for the visit. This Department has investigated the complaint alleging that staff did not adequately supervise resident resulting in a medical condition. Regarding the allegation the following was revealed: During the course of the interviews with individuals three of five individuals interviewed denied the allegations. LPA reviewed documents including the Preplacement Appraisal Information dated May 6, 2024, for Resident 1 (R1). Per Preplacement Appraisal R1 had Pneumonia in January 2024 and states that R1 is prone to Urinary Tract Infections (UTIs). During the investigation LPA reviewed the San Juan Hills Healthcare Center summary report dated May 6, 2024, for R1. Per San Juan Hills Healthcare Center summathe state’s words, verbatim · CDSS document, Feb 11, 2026 · control 22-AS-20240927170807
Aug 4, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 20, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Laguna Palms licensed?
Yes — Laguna Palms is a licensed residential care home for the elderly (RCFE) in Laguna Niguel (Orange County): California license #306000289, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 6 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated June 2, 2026, was marked “Unsubstantiated” by the state.
Can Laguna Palms care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Laguna Palms with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license record6 NON-AMBULATORY. HOSPICE WAIVER FOR 1.
How much does Laguna Palms cost?
California's public licensing record does not include Laguna Palms's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Orange County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Laguna Palms accept Medi-Cal or the Assisted Living Waiver?
Laguna Palms is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
4 of 6 beds occupied (67%) when the state visited on June 2, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Laguna Palms?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 6 state visits and 6 dated documents since 2021 for Laguna Palms; 2 complaint-investigation narratives are transcribed verbatim below. The most recent, dated June 2, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 6 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
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(949) 859-7929Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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