Pueblo House is a residential care home for the elderly (RCFE) in Napa, Napa County, California — state license #286804167, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 7 dated inspection and complaint documents on file for this home going back to 2023, the most recent dated January 12, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2023, the state has visited this home 8 times and filed 7 documents. The most recent is a facility evaluation report, dated January 12, 2026.
The state's published file for this home includes 2 documents with transcribed findings, dated November 18, 2025. 2 of the 2 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (1). 2 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 2 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jan 12, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 18, 2025Substantiated
Allegation investigated: Neglect-Faciltiy staff are not meeting resident care needs
On 11/18/2025, at approximately 1:30 PM, Licensing Program Analyst (LPA) Julie Florio arrived unannounced to follow up on complaint investigation regarding LIC802 - Complaint Report #21-AS-20251008114439, which was received by Community Care Licensing (CCL) on 10/08/2025, and to deliver complaint investigation findings. LPA met with Cristina Mallari, Designated Responsible Party (DRP). Reporting Party (RP) alleges neglect-faciltiy staff are not meeting resident care needs for Resident 1 (R1). LPA conducted 10-day complaint investigation visit on 10/13/2025 and obtained documents, made observations, and conducted interviews. During interview with Staff 1 (S1) it was revealed that facility staff had observed a slow decline in R1's condition over the "past few months." S1 stated that R1 moved in to facility on 10/24/2023 and was non-ambulatory and eating independently at that time and R1's LIC602 dated 10/24/2023 confirms this. Continued on LIC9099C... Substantiatedthe state’s words, verbatim · CDSS document, Nov 18, 2025 · control 21-AS-20251008114439
Nov 18, 2025Unsubstantiated
Allegation investigated: Timely medical
On 11/18/2025, at approximately 10:00 AM, Licensing Program Analyst (LPA) Julie Florio arrived unannounced to follow up on complaint investigation regarding LIC802 - Complaint Report #21-AS-20251008114439, which was received by Community Care Licensing (CCL) on 10/08/2025, and to deliver complaint investigation findings. LPA met with Cristina Mallari, Designated Responsible Party (DRP). Reporting Party (RP) alleges that facility did not seek timely medical attention for Resident 1 (R1). LPA conducted 10-day complaint investigation visit on 10/13/2025 and obtained documents, made observations, and conducted interviews. During interview with Staff 1 (S1) it was revealed that on 10/02/2025 Staff 2 (S2) reported to S1 that R1 was agitated. S1 stated that S2 informed them that day that R1's urine output had been darker and more odorous for "a couple of days." Continued on LIC9099C... Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 18, 2025 · control 21-AS-20251008114439
Feb 25, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 7, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 15, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 24, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 3, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Pueblo House licensed?
Yes — Pueblo House is a licensed residential care home for the elderly (RCFE) in Napa (Napa County): California license #286804167, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 7 inspection and complaint documents since 2023; the most recent, a facility evaluation report dated January 12, 2026, appears in the inspection record on this page.
Can Pueblo House care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Pueblo House with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 6 NON-AMBULATORY. WAIVER/GRANTED FOR HOSPICE CARE FOR (2).
How much does Pueblo House cost?
California's public licensing record does not include Pueblo House's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Napa County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Pueblo House accept Medi-Cal or the Assisted Living Waiver?
Pueblo House is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
6 of 6 beds occupied (100%) when the state visited on November 18, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Pueblo House?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 8 state visits and 7 dated documents since 2023 for Pueblo House; 2 complaint-investigation narratives are transcribed verbatim below. The most recent, dated November 18, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 8 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(707) 254-4917Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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