Valley Spring Memory Care is a residential care home for the elderly (RCFE) in Los Banos, Merced County, California — state license #247209172, licensed for 50 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 34 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated May 1, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 40 times and filed 34 documents. The most recent is a complaint investigation report, dated May 1, 2026.
The state's published file for this home includes 14 documents with transcribed findings, dated May 16, 2023 to March 5, 2026. 14 of the 14 carry the state's recorded outcome word: “Substantiated” (2), “Unfounded” (3), “Unsubstantiated” (9). 14 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 14 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 1, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 1, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 23, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 23, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 23, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 20, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 27, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 12, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 5, 2026Substantiated
Allegation investigated: Staff do not provide adequate care and supervision to residents in care.
On March 5, 2026 Licensing Program Analyst (LPA) B. Miranda arrived at the facility unannounced to deliver finding for the allegations listed above. LPA met with Interim Executive Director Natalie Levario and Administrator Elizabeth Reynaga. The Department has investigated the allegation of: Staff do not provide adequate care and supervision to residents in care. LPA conducted multiple interviews and was informed there was no Med Tech on duty on January 1, 2026 from about 3:00AM- 7:00AM. There was only one caregiver in each of the 2 communities. Based on observation, interviews, and records reviewed, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. Exit interview was conducted and a copy of this report LIC9099, LIC9099D, and appeal rights were provided to Administrator Elizabeth Reynaga. Substantiatedthe state’s words, verbatim · CDSS document, Mar 5, 2026 · control 24-AS-20260105142846
Mar 5, 2026Unsubstantiated
Allegation investigated: Staff do not provide residents medications as prescribed.
On March 5, 2026 Licensing Program Analyst (LPA) B. Miranda arrived at the facility unannounced to deliver finding for the allegations listed above. LPA met with Interim Executive Director Natalie Levario and Administrator Elizabeth Reynaga. The Department has investigated the allegation of: Staff do not provide residents medications as prescribed. LPA conducted multiple interviews and reviewed records. The records show R1 was given Hydrocodone on 1/1/2026 at 7:25 AM. Records also show R1's doctor was notified. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview was conducted and a copy of this report LIC9099 was provided to Administrator Elizabeth Reynaga. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 5, 2026 · control 24-AS-20260105142846
Mar 5, 2026Unsubstantiated
Allegation investigated: Staff caused injury to resident in care Staff handled resident in a rough manner Staff did not seek medical care for resident after injury
On March 5, 2026 Licensing Program Analyst (LPA) B. Miranda arrived at the facility unannounced to deliver finding for the allegations listed above. LPA met with Interim Executive Director Natalie Levario and Administrator Elizabeth Reynaga. The Department has investigated the allegation of: Staff caused injury to resident in care. LPA reviewed records and conducted multiple interviews with residents, staff, and third parties. During the interviews LPA was not informed of incidents regarding the allegation above. The Department has investigated the allegation of: Staff handled resident in a rough manner. LPA reviewed records and conducted multiple interviews with residents, staff, and third parties. During the interviews LPA was not informed of incidents regarding the allegation above. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 5, 2026 · control 24-AS-20260128084336
Mar 5, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 5, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 5, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 13, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 5, 2025Unsubstantiated
Allegation investigated: Staff caused injuries to residents in care Staff changed residents diapers without wearing gloves as a protective barrier Staff did not provide proper supervision to residents in care Staff did not provide shower assistance to residents in care
Licensing Program Analyst (LPA) Daiquiri Boyd conducted the closing complaint investigation visit to the facility. During this visit LPA delivered investigation findings regarding the above allegations. The Department has investigated the complaint alleging: Facilty staff caused injuries to resdients in care. Facility staff changed residents diapers without wearing gloves as a protective barrier. Staff did not provide proper supervision to residents in care. Staff did not provide shower assistance to residents in care. LPA could find no basis for the allegations and found safegards in place for proper care of residents. Based on the interviews conducted and/or records review the above allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 5, 2025 · control 24-AS-20250919081207
Jun 17, 2025Substantiated
Allegation investigated: Staff spoke inappropriately to resident in care
On 6/17/2025, Licensing Program Analyst (LPA) R Bruce conducted an unannounced visit to investigate and deliver findings on this complaint. LPA met with Elizabeth Reynaga Administrator (AD) and Natalie Levario, Resident Care Director. LPA conducted interviews and reviewed records. The allegation was regarding a staff member (S1) using inappropriate language in front of/ and or directed towards the resident. There were witnesses to the incident, and the staff member in question admitted to swearing. LPA reviewed records and conducted interviews during the investigation. Based on the above information, the preponderance of evidence standard has been met. The allegation is SUBSTANTIATED. Deficiency cited on the attached 9099 D Substantiatedthe state’s words, verbatim · CDSS document, Jun 17, 2025 · control 24-AS-20250609122031
May 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 6, 2025Unfounded
Allegation investigated: Staff did not provide an authorized representative access to a resident's records
Licensing Program Analyst (LPA) R Bruce conducted an unannounced complaint investigation visit for the purpose of delivering the finding for the above allegation. LPA Bruce met with Administrator Elizabeth Reynaga. During the course of this investigation LPA reviewed facility files relevant to the complaint investigation, as well as conducting interviews. It was determined that the above allegation: Staff not providing medical records to a resident representative is UNFOUNDED. Resident R1's spouse indicated that records have been provided. Administration verified that to be true. This agency has investigated the complaint and found it be UNFOUNDED meaning that the allegation was false, could not have happened or is without a reasonable basis. The complaint has been dismissed. An exit interview was conducted a copy of the report provided to the administrator. Unfoundedthe state’s words, verbatim · CDSS document, May 6, 2025 · control 24-AS-20250410151052
May 6, 2025Unfounded
Allegation investigated: Staff do not ensure resident does not physically assualt other residents Due to lack of supervisoin, resident physically assalts other residents
Licensing Program Analyst (LPA) R Bruce conducted an unannounced complaint investigation visit for the purpose of delivering the finding for the above allegations. LPA Bruce met with Administrator Elizabeth Reynaga. During the course of this investigation LPA reviewed facility files relevant to the complaint investigation, as well as conducting interviews. It was determined that the above allegations: Staff not providing supervision resulting in physical assaults and staff not ensureing that residents do not physically assualt each other are both found to be UNFOUNDED. Staff respond appropriately to incdents between residents. Due to memory/dementia issues it is unpredictable when resdient's may act out but it is not due to lack of supervision. Based on the investigation it has been determined the allegations are UNFOUNDED meaning that the allegations were false, could not have happened or are without a reasonable basis. The complaint has therefore sbeen dismissed. An exit interview wathe state’s words, verbatim · CDSS document, May 6, 2025 · control 24-AS-20250214165004
Feb 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 12, 2025Unfounded
Allegation investigated: Staff did not seek timely medical care for residents in care Staff hit resident in care
On February 12, 2025, Licensing Program Analyst (LPA) Rachel Bruce conducted a visit to the facility for the purpose of delivering the findings on the above allegations. During the course of this investigation LPA reviewed facility files, toured facility, and conducted interviews relevant to the complaint investigation. Based on the investigative information it was determined that the above allegations: Staff did not seek timely medical care for residents in care - This was referring to two clients that were allegedly not taken to the doctor. In both cases interviews and medical records provided evidence to the contrary. Staff hit resident in care- this was referring to an incident where a resident threw a slipper at another resident. Although it was unwitnessed, police report and interview statements indicate it was resident to resident and no staff was involved or even present at the incident. Bot allegations are UNFOUNDED. This agency has investigated the complaint allegations and hthe state’s words, verbatim · CDSS document, Feb 12, 2025 · control 24-AS-20250207081803
Nov 18, 2024Unsubstantiated
Allegation investigated: Staff drinks alcohol while working at the facility Staff are not providing activities for residents
On 11/18/24 Licensing Program Analyst (LPA) B. Miranda arrived at the facility unannounced to deliver the finding for the allegation(s) listed above. LPA introduced herself and explained the reason for the visit and met with Executive Director (ED) Krista Willson and Administrator (AD) Elizabeth Reynaga. 1. The Department investigated the allegation: Staff drinks alcohol while working at the facility. LPA conducted multiple interviews with staff members and third parties. Interviewees stated they have never witnessed any staff members drinking at the facility or intoxicated while at the facility. 2. The Department investigated the allegation: Staff are not providing activities for residents. LPA reviewed the activity calendars at the facility and conducted multiple interviews with residents, staff members, and third parties. Interviewees stated there are various types of activities done at the facility. Examples of activities are coloring, puzzles, various games, and sometimes one on othe state’s words, verbatim · CDSS document, Nov 18, 2024 · control 24-AS-20240523090456
Nov 18, 2024Unsubstantiated
Allegation investigated: Staff spoke inappropriately to residents Staff handled resident in a rough manner Staff coerced resident to take their medication by withholding food Staff mismanaged residents’ medication
On 11/18/24 Licensing Program Analyst (LPA) B. Miranda arrived at the facility unannounced to deliver the finding for the allegation(s) listed above. LPA introduced herself and explained the reason for the visit and met with Executive Director (ED) Krista Willson and Administrator (AD) Elizabeth Reynaga. 1. The Department investigated the allegation: Staff spoke inappropriately to residents. LPA conducted multiple interviews with residents, staff members, and third parties. Interviewees stated they did not witness residents being spoken to inappropriately. Some interviewees stated S1 can be firm or serious, but not inappropriate. 2. The Department investigated the allegation: Staff handled resident in a rough manner. LPA conducted multiple interviews with residents, staff members, and third parties. Interviewees stated they did not witness residents being handled by staff in a rough manner. Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 18, 2024 · control 24-AS-20240607142820
Nov 18, 2024Unsubstantiated
Allegation investigated: Staff caused injuries to resident in care Staff handled resident in a rough manner Staff are not meeting resident's diapering needs Facility is not kept clean Facility is not kept free of pests Staff refused to shower resident in care
On 11/18/24 Licensing Program Analyst (LPA) B. Miranda arrived at the facility unannounced to deliver the finding for the allegation(s) listed above. LPA introduced herself and explained the reason for the visit and met with Executive Director (ED) Krista Willson and Administrator (AD) Elizabeth Reynaga. 1. The Department investigated the allegation: Staff caused injuries to resident in care. LPA conducted multiple interviews with residents, staff members, and third parties. Interviewees did not state resident injuries were caused by staff members. 2. The Department investigated the allegation: Staff handled resident in a rough manner. LPA conducted multiple interviews with residents, staff members, and third parties. Interviewees stated they did not witness residents being handled by staff in a rough manner. Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 18, 2024 · control 24-AS-20241115122005
Nov 18, 2024Unsubstantiated
Allegation investigated: Staff did not ensure resident received medical attention in a timely manner. Staff does not ensure residents are spoken to in appropriate manner. Staff does not ensure the facility is kept in clean sanitary conditions for residents in care Staff does not ensure residents care needs are being met Staff does not ensure medications are dispensed as prescribed Staff does not ensure residents records are properly managed Staff does not ensure medications are properly stored Staff does not ensure food of good quality is served to residents Staff does not ensure residents dietary plan is being followed
On 11/18/24 Licensing Program Analyst (LPA) B. Miranda arrived at the facility unannounced to deliver the finding for the allegation(s) listed above. LPA introduced herself and explained the reason for the visit and met with Executive Director (ED) Krista Willson and Administrator (AD) Elizabeth Reynaga. 1. The Department investigated the allegation: Staff did not ensure resident received medical attention in a timely manner. LPA conducted multiple interviews with residents, staff members, and third parties. Interviewees stated they have not witnessed residents not receiving medical attention in a timely manner. Interviewees stated staff are quick to assist resident in need and to be sent out to the hospital is needed. 2. The Department investigated the allegation: Staff does not ensure residents are spoken to in appropriate manner. LPA conducted multiple interviews with residents, staff members, and third parties. Interviewees stated they have not witnessed residents being spoken to ithe state’s words, verbatim · CDSS document, Nov 18, 2024 · control 24-AS-20240729111516
Nov 18, 2024Unsubstantiated
Allegation investigated: Resident sustained an unexplained injury while in care
On 11/18/24 Licensing Program Analyst (LPA) B. Miranda arrived at the facility unannounced to deliver the finding for the allegation(s) listed above. LPA introduced herself and explained the reason for the visit and met with Executive Director (ED) Krista Willson and Administrator (AD) Elizabeth Reynaga. 1. The Department investigated the allegation: Resident sustained an unexplained injury while in care. LPA conducted multiple interviews with residents, staff members, and third parties. Interviewees did not recall a resident sustaining an unexplained injury while in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Exit interview was conducted and a copy of this report LIC9099 was provided to Executive Director (ED) Krista Willson and Administrator (AD) Elizabeth Reynaga. Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 18, 2024 · control 24-AS-20240812083531
Nov 18, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 5, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Valley Spring Memory Care licensed?
Yes — Valley Spring Memory Care is a licensed residential care home for the elderly (RCFE) in Los Banos (Merced County): California license #247209172, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 50 residents. State records list 34 inspection and complaint documents since 2022; the most recent, a complaint investigation report dated May 1, 2026, appears in the inspection record on this page.
Can Valley Spring Memory Care care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Valley Spring Memory Care with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 50 NON-AMBULATORY. APPROVED FOR DELAYED EGRESS. HOSPICE WAIVER FOR 6.
How much does Valley Spring Memory Care cost?
California's public licensing record does not include Valley Spring Memory Care's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Merced County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Valley Spring Memory Care accept Medi-Cal or the Assisted Living Waiver?
Valley Spring Memory Care is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
23 of 50 beds occupied (46%) when the state visited on March 5, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Valley Spring Memory Care?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 40 state visits and 34 dated documents since 2022 for Valley Spring Memory Care; 14 complaint-investigation narratives are transcribed verbatim below. The most recent, dated March 5, 2026, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 40 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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