Astoria Park Senior Living is a residential care home for the elderly (RCFE) in Pasadena, Los Angeles County, California — state license #198603566, licensed for 220 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 70 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated June 23, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 84 times and filed 70 documents. The most recent is a complaint investigation report, dated June 23, 2026.
The state's published file for this home includes 15 documents with transcribed findings, dated May 13, 2023 to December 6, 2025. 15 of the 15 carry the state's recorded outcome word: “Substantiated” (7), “Unsubstantiated” (8). 15 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 15 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 23, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 8, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 22, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 4, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 4, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 28, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 26, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 26, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 26, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 26, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 16, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 23, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 12, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 9, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 9, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 6, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 30, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 22, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 20, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 16, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 13, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 12, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 6, 2025Substantiated
Allegation investigated: Staff did not respond to resident's call button in a timely manner. Staff left resident on the floor for an extended period of time.
Licensing Program Analyst (LPA) Alberto Lopez made subsequent unannounced visit to deliver finding for the above-mentioned allegations. LPA met with Stasha Provitt, Community Liason Director and discussed the purpose of the visit. LPA interviewed seven (7) staff total (S#1 – S#7) and Eleven (11) residents (R#1 -R#11) On 11/24/2025 Licensing Program Analyst (LPA) Alberto Lopez made an unannounced complaint visit to investigate the above allegations. LPA met with Karine Tomassian, Admissions Coordinator, and discussed the purpose of the visit. The investigation consisted of LPA taking a tour of facility common area and random rooms, reviewing and obtaining staff and resident roosters, schedule for November 7, 2025, call light log for November 7, 2025, interviews with five (5) staff and Eleven (11) residents. Due to lack of information, requires needs further investigation, LPA will return another day. (Continued on 9099C) Substantiatedthe state’s words, verbatim · CDSS document, Dec 6, 2025 · control 28-AS-20251119194926
Dec 5, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 2, 2025Substantiated
Allegation investigated: Staff neglect resulted in a resident sustaining multiple pressure injuries. Lack of supervision let to multiple falls resulting in injuries Staff did not address a resident's change in medical condition. Staff did not seek timely medical attention for a resident. Staff did not ensure a resident consumed an appropriate amount of liquid while in care.
Licensing Program Analyst (LPA) Alberto Lopez made a subsequent visit to facility to investigate the above allegations. LPA met with Michelle Castillo, Business Office Manager, and discussed the purpose of the visit. 11/25/2024 - Licensing Program Analyst (LPA) Alberto Lopez conducted an unannounced complaint investigation visit regarding the above allegations. LPA met with Stephanie Funderburg, Administrator, and explained the reason for the visit. The investigation consisted of the following: LPA requested a copy of staff/resident roster. LPA conducted a health and safety check tour of the facility and observed commercial kitchen, common areas, and 13 residents’ randomly chosen rooms. There are sufficient food supplies for at least 2 days of perishables, and 7 days of non-perishables. (Continued on 9099C) Substantiatedthe state’s words, verbatim · CDSS document, Dec 2, 2025 · control 28-AS-20241122160546
Nov 22, 2025Substantiated
Allegation investigated: Staff are not administering residents' medications as prescribed
Licensing Program Analyst (LPA) Christian Gutierrez conducted a subsequent complain visit in regard to the allegations listed above. LPA met with Community Director Stasha Provitt who assisted with today’s visit. The investigation consisted of the following: During the initial visit conducted on 11/06/2025, LPA interviewed Executive Director, Staff 1-staff 3 (s1-S3) and residents 2- residents 10 (R2-R10). LPA obtained copies of the following documents: Staff roster, resident roster, R1’s physicians reports, identification information (LIC 601), orders for medication, hospital discharge paperwork with updated medication, and Medication distribution log. LPA also did random medication checks and obtained documents for residents’ medication distribution. During today’s visit LPA Gutierrez delivered findings. SEE LIC 9099C Substantiatedthe state’s words, verbatim · CDSS document, Nov 22, 2025 · control 28-AS-20251104120932
Nov 22, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 6, 2025Unsubstantiated
Allegation investigated: Staff handled resident in a rough manner
The purpose of this report is to conduct additional staff interviews regarding the above allegation from the initial complaint dated 10/15/2025. LPA met with Administrator Stephanie Funderburg and discussed the purpose of the visit. At today's visit 11/06/2025 Staff S1- S4 were interviewed. The initial visit was conducted on 10/20/2025 and included the following: Licensing Program Analyst (LPA) Glenn Trueman made an unannounced initial visit to investigate the above allegation. LPA met with Stephanie Funderburg and discussed the purpose of the visit. The investigation consisted of LPA reviewing and obtaining copies of staff and resident rosters, R1's file was reviewed and Admission Agreement. Physician's Report and Emergency ID Face sheet were submitted. Interviews were conducted with (2) staff (S1-S2), eleven (11) residents (R#1-R#11) Administrator was also interviewed. The investigation revealed regarding Allegation Staff handled resident in a rough manner, based on interviews conducthe state’s words, verbatim · CDSS document, Nov 6, 2025 · control 28-AS-20251015113838
Nov 4, 2025Unsubstantiated
Allegation investigated: Staff did not prevent a physical altercation between residents in care
Licensing Program Analyst (LPA) Daniel Konishi conducted an initial 10-day complaint visit at the facility and met with the Executive Director, Stephanie Funderburg to discuss the purpose for today's visit. The purpose of the visit is to investigate the above allegation. Investigation consisted of the following: LPA requested a copy of staff and resident rosters. LPA also requested copies from Resident#1 (R1’s) file such as: Face Sheet, Physician’s Report, House Rules, Resident Handbook, SOC341, and Incident Reports. LPA also obtained Staff training documents. LPA also requested copies of Resident #2 (R2’s) file such as: Face Sheet and Physician’s Report. LPA interviewed R1 to Resident #6 (R6), the Executive Director, and Staff #1 (S1) to Staff #6 (S6). The investigation revealed the following: In regards to the allegation, “Staff did not prevent a physical altercation between residents in care.” It is alleged on 10/25/2025 at 4:29pm, Resident #1 (R1) yelled at Resident #2 (R2) and R1the state’s words, verbatim · CDSS document, Nov 4, 2025 · control 28-AS-20251027173421
Oct 20, 2025Substantiated
Allegation investigated: Staff mismanaged resident's medication.
Licensing Program Analyst (LPA) Tena Herrera conducted a subsequent visit to investigate the reported allgeation, met with Administrator Stephanie Funderberg and explained the purpose for todays visit. On 6/30/25 LPA Wesely conducted the inital 10 day visit and obtained copies of staff/resident rosters, reviewed medication log, interviewed 3 staff and retrieved specific items regarding the complaint investigation allegation. During todays visit LPA Herrera obtained copies of staff/resident rosters, copies of Resident #1's (R1) MAR (Medication Administration Record) from March-May 2025, LPA reviewed 15 residents medications and conducted interviews with 3 Staff (S1-S3) and 11 Residents. (Continued on LIC9099-C page) Substantiatedthe state’s words, verbatim · CDSS document, Oct 20, 2025 · control 28-AS-20250625144015
Oct 20, 2025Unsubstantiated
Allegation investigated: Staff handled resident in a rough manner
Licensing Program Analyst (LPA) Glenn Trueman made an unannounced initial visit to investigate the above allegation. LPA met with Stephanie Funderburg , and discussed the purpose of the visit. The investigation consisted of LPA reviewing and obtaining copies of staff and resident rosters, R1's file was reviewed and Admission Agreement. Physician's Report and Emergency ID Face sheet were submitted. Interviews were conducted with (2) staff (S1-S2), ten (11) residents (R#1-R#11) Administrator was also interviewed. The investigation revealed regarding Allegation Staff handled resident in a rough manner, based on interviews conducted and information gathered Resident's R3- R11 all stated that they never observed staff doing anything verbally or physically abusive. R3 and R11 stated they live over the courtyard and have not seen staff mishandling residents in a rough manner. R3- R11 also stated that staff treat them well and will help them if they ask for assistance. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 20, 2025 · control 28-AS-20251015113838
Oct 7, 2025Unsubstantiated
Allegation investigated: Staff are not following proper eviction procedures.
Licensing Program Analyst (LPA) Alberto Lopez made an unannounced initial visit to investigate the above allegation. LPA met with Michelle Castillo, Business Office Manager, and discussed the purpose of the visit. Administrator Stephanie Funderburg arrived a short time later and assisted with the visit. The investigation consisted of LPA reviewing and obtaining copies of staff and resident rosters, R1 admission agreement. R1 Physicians report dated 02/27/2025, R1overdue rent notices provided to resident, Interviewing four (4) staff (S#1-S#4), ten (10) residents (R#1-R#10) The investigation revealed regarding Allegation: Staff are not following proper eviction procedures. It is alleged that facility administrator verbally gave resident a 3 day notice to quit. (Continued on 9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 7, 2025 · control 28-AS-20250930161850
Oct 6, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 23, 2025Unsubstantiated
Allegation investigated: Staff are not properly supervising resident who may be a fall risk Staff were not meeting residents personal hygiene needs Staff do not provide adequate food service to residents Staff did not seek timely medical attention for resident
****This report supersedes the complaint investigation report dated 09/23/2025. The purpose of the visit is to add additional information not included in the report; the findings remain the same. ***** Today 11/13/25, Met with Ruth Villa and conducted tour of the facility and did not observe any healthyand safety concerns. On 09/23/25, Licensing Program Analyst (LPA) Sanjay Vaid conducted a subsequent unannounced complaint investigation visit regarding the above allegations. LPA met with Wellness Director Ruth Villa and explained the reason for the visit, Administrator Stephanie Funderburg arrived shortly after and assisted with the tour. LPA Vaid did not observe any health and safety concerns. On 04/17/2025, LPA Vaid met with Mena Marrisa-Wellness Director. LPA requested and obtained resident and staff rosters. LPA requested copies of residents’ files for 5 random residents -face sheet, physicians reports. #1(R1) identification and emergency sheet, physician’s report, last incident rethe state’s words, verbatim · CDSS document, Sep 23, 2025 · control 28-AS-20250411114444
Sep 19, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 2, 2025Unsubstantiated
Allegation investigated: Facility staff did not provide medications as prescribed Facility staff failed to provide assistance with activities of daily living Facility staff retaliated against a resident
Licensing Program Analyst (LPA) Mary Flores conducted an unannounced complaint investigation visit regarding the above allegation. LPA met with Michelle Castillo and explained the reason for the visit. Administrator arrived shortly after. The investigation consisted of the following: LPA requested a copy of staff/resident roster. LPA conducted a medication check for 8 residents, interviewed 8 residents and 6 staff, and requested copies of medication sheets for 8 residents, physician’s report, needs and care plan, and notes for resident #3 and #8(R3 and R8). The investigation revealed the following: Regarding allegation: Facility staff did not provide medications as prescribed. It is alleged staff have not provided resident with routine medication for several occasions. (CONTINUED ON LIC 9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 2, 2025 · control 28-AS-20250826094641
Aug 8, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 24, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 20, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 13, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 3, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 15, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 16, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 7, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 12, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 12, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 25, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 26, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 26, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 26, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 6, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 6, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 4, 2024Substantiated
Allegation investigated: Staff handled resident in a rough manner.
Licensing Program Analyst (LPA) Mary Flores conducted an unannounced complaint investigation visit regarding the above allegation. LPA met with Stephanie Funderburg and explained the reason for the visit. The investigation consisted of the following: On 8/22/24 LPA Flores conducted a case management visit at the facility regarding the above allegation. During that visit LPA requested copies of the following documents; incident report dated: 8/6/24, report of suspected dependent elder abuse (SOC 341) dated: 8/2/24, Pasadena police department business card with report number, identification and emergency information sheet, physician’s report, pre-placement assessment, needs and care plan for residents’#1-2(R1-R2), notice of employee separation, suspension notice, notice to employee as to change in relationship, personnel record for staff #1(S1), email, and other supporting documents. LPA interviewed 5 staff and 2 residents. On 9/4/24 LPA Flores interview S1 over the phone and delivered fthe state’s words, verbatim · CDSS document, Sep 4, 2024 · control 28-AS-20240827213252
Aug 27, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 22, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 19, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 4, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 21, 2023Substantiated
Allegation investigated: Staff unlawfully evicted resident
Licensing Program Analyst (LPA) Angelica Rea conducted an initial complaint visit in response to the allegation listed above. LPA met with Administrator, Stephanie Funderburg, who assisted with today's visit. Regarding the allegation that : Staff unlawfully evicted resident #1. The investigation consisted of review of resident #1's file, and interview(s) with Administrator, and Staff #1. The investigation revealed that resident #1 moved into the facility on 11/21/23. Administrator stated that resident #1 left the faciilty on 12/4/23, was picked up by the police and taken to the hospital. Administrator stated that the facility wellness director went to the hospital to reassess resident #1. Administrator stated that it was determined that resident #1 required a higher level of care, that they were not initially aware of when resident #1 was admitted. Administrator stated that they did not provide resident #1 with an eviction notice, but they did not feel that resident #1 should return tothe state’s words, verbatim · CDSS document, Dec 21, 2023 · control 28-AS-20231214170530
Dec 8, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 5, 2023Unsubstantiated
Allegation investigated: Staff did not prevent a resident from being sexually abused while in care.
Licensing Program Analyst (LPA) Mary Flores conducted a subsequent compliant investigation visit regarding the above allegation. LPA met with Stephanie Funderburg and explained the reason for the visit. The investigation consisted of the following: On 8/1/23 LPA Flores conducted a Health and Safety check visit at the facility and requested copies of the following documents staff/resident roster, admission agreement, physician's report, identification and emergency information sheet, needs and care plan, medication sheet for July 2023, incident reports, notes on resident #1 and #2 (R1-R2), staff schedules for the month of July 2023. On 8/22/23 and 8/25/23 IB investigator Sonia Sandoval from the department’s Investigation Bureau conducted interviews with R1, and 3 staff(S1-S3). On 10/18/23 LPA Flores contacted Pasadena’s Police Department. On 10/18/23 and 11/8/23 LPA Flores left a voice for Detective at Special Victim Unit. On 12/4/23 LPA Flores conducted interviews with 5 additional resthe state’s words, verbatim · CDSS document, Dec 5, 2023 · control 28-AS-20230801093641
Oct 19, 2023Substantiated
Allegation investigated: Staff did not provide adequate care and supervision to the residents while in care Staff are blocking the doorway to prevent the residents from coming out
Licensing Program Analyst (LPA) Mary Flores conducted a subsequent visit regarding the above allegations. LPA met with Tasha Thompson Front Desk Concierge and explained the reason for the visit. Administrator arrived 10 minutes later. The investigation consisted of the following: On 4/3/23 LPA Flores conducted a tour of the dementia unit, interviewed staff #1-9(S1 - S9), and residents #1-7(R1-R7), and requested copies of staff/resident roster, and of physician's report, face sheet, and needs and care plan for R1-R6. On 10/19/23 LPA Flores requested physician’s report, needs and care plan, for resident #8(R8) and delivered findings. The investigation revealed the following: Regarding allegation: Staff did not provide adequate care and supervision to the residents while in care. (CONTINUED ON LIC (9099C) Substantiatedthe state’s words, verbatim · CDSS document, Oct 19, 2023 · control 28-AS-20230328095738
Oct 19, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 5, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 21, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
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Is Astoria Park Senior Living licensed?
Yes — Astoria Park Senior Living is a licensed residential care home for the elderly (RCFE) in Pasadena (Los Angeles County): California license #198603566, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 220 residents. State records list 70 inspection and complaint documents since 2022; the most recent, a complaint investigation report dated June 23, 2026, appears in the inspection record on this page.
Can Astoria Park Senior Living care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Astoria Park Senior Living with clearances for wheelchair / non-ambulatory and bedridden; it does not list dementia / memory care and hospice care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 104 AMBULATORY AND 116 NON-AMBULATORY OF WHICH 104 MAY BE BEDRIDDEN. HOSPICE CARE WIAVER FOR 25 RESIDENTS.
How much does Astoria Park Senior Living cost?
California's public licensing record does not include Astoria Park Senior Living's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Astoria Park Senior Living accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Astoria Park Senior Living through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →
147 of 220 beds occupied (67%) when the state visited on December 6, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Astoria Park Senior Living?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 84 state visits and 70 dated documents since 2022 for Astoria Park Senior Living; 15 complaint-investigation narratives are transcribed verbatim below. The most recent, dated December 6, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 84 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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