West Park Senior Living is a residential care home for the elderly (RCFE) in San Dimas, Los Angeles County, California — state license #198603550, licensed for 200 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 18 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated February 11, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 20 times and filed 18 documents. The most recent is a facility evaluation report, dated February 11, 2026.
The state's published file for this home includes 6 documents with transcribed findings, dated November 28, 2023 to January 26, 2026. 6 of the 6 carry the state's recorded outcome word: “Substantiated” (2), “Unsubstantiated” (4). 6 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 6 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Feb 11, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 26, 2026Substantiated
Allegation investigated: Staff did not advise resident of rate change
Licensing Program Analyst (LPA) Blanca Gonzalez conducted an unannounced subsequent complaint investigation visit regarding the above allegation. LPA was greeted by staff and explained the reason for the visit. The investigation consisted of the following: On 12/12/25 LPA Gonzalez conducted an initial complaint visit and obtained copies of Personnel Roster, Resident Roster, interviewed staff #1-2 (S1- S2) and obtained copies of Admission Agreement, Face Sheet, Medical Assessment, Resident Assessment, Physician’s Orders, Resident Financial Responsibility Form, and AL Advantage Residential Assessment for S1. During today’s visit, LPA interviewed staff #3-4 (S3-S4), interviewed residents #1-10 (R1-R10). continued on LIC9099C Substantiatedthe state’s words, verbatim · CDSS document, Jan 26, 2026 · control 28-AS-20251202090428
Jan 21, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 12, 2025Unsubstantiated
Allegation investigated: Licensee did not ensure equipment was in good repair Licensee did not ensure resident was afforded dignity
Licensing Program Analyst (LPA) Blanca Gonzalez conducted an unannounced initial complaint investigation visit on 12/12/2025 regarding the above allegations. During today’s visit, LPA Gonzalez was greeted by Executive Director Jeri Miles and the purpose of the visit was explained. The investigation consisted of the following: LPA Gonzalez requested and obtained copies of Personnel Roster, Resident Roster, Admission Agreement, invoice for services provided, maintenance log, interviewed staff #1-4 (S1- S4) and Residents #1-10 (R1-R10). Continued on LIC9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 12, 2025 · control 28-AS-20251205120229
Nov 3, 2025Unsubstantiated
Allegation investigated: Staff do not provide adequate supervision to residents.
Licensing Program Analyst (LPA) Alberto Lopez made an unannounced visit to investigate the above allegation. LPA met with Jeri Hillery, Administrator/Executive Director, and discussed the purpose of the visit. The investigation consisted of reviewing and obtaining resident and staff rosters, interviewing four (4) staff, ten (10) residents, obtaining copy of rental agreement, and R1 physician’s report and other pertinent medical information. The investigation revealed regarding allegation: Staff do not provide adequate supervision to residents. It is alleged that residents from the fifth (5th) floor and lower floors are accessing floors six (6) and seven (7) and trying to get into the rooms. (continued on 9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 3, 2025 · control 28-AS-20251027202259
Jan 14, 2025Unsubstantiated
Allegation investigated: Staff do not provide residents with housekeeping services. Staff do not ensure that the facility is maintained clean. Staff do not ensure that passage way is free from obstruction. Facility smells malodorous.
Licensing Program Analyst (LPA) Bennette Pena conducted an unannounced subsequent visit in response to the above-mentioned allegations. LPA met with Claudia Ruiz, Business Office Manager and explained the reason for the visit. Investigation consisted of the following: On 12/17/2024, LPA D. Konishi requested a copy of staff and resident rosters. During today's visit, LPA Pena obtained a copy of the staff & resident rosters, House rules, Housekeeping schedule and Resident #1 (R1) files such as; Admission Agreement, Identification & Emergency Information, Physician Report and Needs and Services Appraisal. LPA conducted a tour of the facility focusing on the hallways, laundry room, storage/trash room, 1st floor stairwell, 7th floor hallway, and (14) random residents rooms including room #s 709 & 721. LPA conducted interviews with Resident #2 (R2) - Resident #14 (R14) and Staff #1 (S1) - Staff #5 (S5) and telephonically interviewed Resident #1 (R1). *****CONTINUED ON LIC 9099-C***** Unsubstthe state’s words, verbatim · CDSS document, Jan 14, 2025 · control 28-AS-20241211100006
Oct 29, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 29, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 24, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 18, 2024Unsubstantiated
Allegation investigated: Staff are not following residents physicians order for a special diet Due to lack of supervision, residents money was stolen from residents wallet
Licensing Program Analyst (LPA) Glenn Trueman made an unannounced visit to the facility and was greeted by Administrator Crystene Char and explained the reason for the visit. The purpose of the visit is to investigate the above allegations. At today's visit the following occurred: Resident and Staff Roster was submitted. Review of Resident R1's file was done and Physician's Report, Resident Agreement and Emergency ID page was submitted. Tour of the dining room and kitchen was conducted at 10:00 AM. Interview was conducted with the Administrator at 9:35 AM and Staff S1 at 10:10 AM. Interview was conducted with Resident's R1-R7 from 10:30 AM to 11:30 AM. In regards to the allegation Staff are not following residents physicians order for a special diet, based on interviews conducted and information gathered 6 of 7 residents stated that they have choices and sugar free meals are provided. They also have vegetarian meals. They can also have substitute meals. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 18, 2024 · control 28-AS-20240612140945
Nov 30, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 28, 2023Substantiated
Allegation investigated: Facility staff mismanages resident's medication.
Licensing Program Analyst (LPA) Alberto Lopez made a subsequent unannounced visit to the facility and was greeted by Crystene Char, Administrator explained the reason for the visit. During previous visit LPA interviewed 4 staff (S#1- S#4)Staff Ana Contreras, Katelyn Maloof, Jenny Ceballos, Crystene Char via phone, and 13 residents (R#1-R#13). LPA reviewed R1 file and obtained copies of pertinent medical information. LPA also interviewed W1 and W2. The investigation revealed. (Continued on 9099C) Substantiatedthe state’s words, verbatim · CDSS document, Nov 28, 2023 · control 28-AS-20230920090825
Nov 28, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is West Park Senior Living licensed?
Yes — West Park Senior Living is a licensed residential care home for the elderly (RCFE) in San Dimas (Los Angeles County): California license #198603550, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 200 residents. State records list 18 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated February 11, 2026, appears in the inspection record on this page.
Can West Park Senior Living care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists West Park Senior Living with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 ANE OVER. FIRE CLEARANCE APPROVED FOR 200 AMBULATORIES WHERE 119 CAN BE NON-AMBULATORY AND 10 CAN BE BEDRIDDEN IN ROOM #206, 207,208,209,210,106,107,108, 109,&110. APPROVED FOR 15 HOSPICE RESIDENTS. NEW MANAGEMENT: WEST PARK MGR LLC EFFECTIVE 1/14/2025.
How much does West Park Senior Living cost?
California's public licensing record does not include West Park Senior Living's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does West Park Senior Living accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at West Park Senior Living through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →
111 of 200 beds occupied (56%) when the state visited on January 26, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for West Park Senior Living?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 20 state visits and 18 dated documents since 2022 for West Park Senior Living; 6 complaint-investigation narratives are transcribed verbatim below. The most recent, dated January 26, 2026, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 20 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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