Park View Place is a residential care home for the elderly (RCFE) in Covina, Los Angeles County, California — state license #198603545, licensed for 142 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 17 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated June 4, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 19 times and filed 17 documents. The most recent is a complaint investigation report, dated June 4, 2026.
The state's published file for this home includes 10 documents with transcribed findings, dated January 20, 2023 to January 26, 2026. 10 of the 10 carry the state's recorded outcome word: “Substantiated” (3), “Unsubstantiated” (7). 10 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 10 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 4, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 12, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 26, 2026Unsubstantiated
Allegation investigated: Staff do not respond to resident's calls for assistance in a timely manner Staff did not provide resident's responsible party with required notice of fee increase Staff do not ensure that resident is treated with dignity and respect Staff do not ensure resident's room is clean and sanitary
Licensing Program Analyst (LPA) Sanjay Vaid made a subsequent complaint investigation visit. LPA met with LeeAnn Hefner, Executive Director, and discussed the purpose of the visit to deliver finding to the above mentioned allegations. Toured the physical plant and did not observe any health and safety concerns. On 08/01/2025, LPA Vaid conducted an unannounced 10-day complaint visit and met with LeeAnn Hefner- Executive Director and the purpose of the visit was discussed. LPA Vaid requested and obtained the following documents: LIC 500-staff roster and resident roster. Residents' face sheet, pre-appraisal/physicians report, residents' self-acknowledgement information form, admissions agreement, service and needs plan, resident shower schedules, private caregivers’ attendant registration and information form, facility letter to caregivers’ requiring mandatory forms, correspondence with residents' family. CONTINUED ON 9099C................ Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 26, 2026 · control 28-AS-20250728103245
Sep 27, 2025Unsubstantiated
Allegation investigated: Licensee did not abide by the terms and conditions of resident's admission agreement.
Licensing Program Analyst (LPA) Alberto Lopez made a subsequent complaint investigation visit. LPA met with Melodie Misaikone, Move-in Coordinator and Alicia Aragon, Health Service Director and discussed the purpose of the visit. On 09/26/2025 LPA interviewed one (1) resident (R#1) and one (1) staff member (S#1) via phone. On 07/15/2025 Licensing Program Analyst (LPA) Nicol Wesley conducted an unannounced 10-day complaint visit at the facility and met with Executive Director LeeAnn Hefner to discuss the purpose for today’s visit. Investigation consisted of: Resident roster, staff roster, a copy of the admissions agreement, interview with the administrator, and interviewed 2 residents. Investigation revealed: Due to insufficient information available at this time, the above allegation(s) need(s) further investigation. (continued on 9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 27, 2025 · control 28-AS-20250711162059
Sep 11, 2025Unsubstantiated
Allegation investigated: Staff isolates resident. Staff has inappropriate interaction with resident.
Licensing Program Analyst (LPA) Vaid conducted an unannounced 10-day complaint visit and met with LeeAnn Hefner- Executive Director and the purpose of the visit was discussed. As of todays visit: LPA has toured the physical plant. LPA interviewed staff #1-6 (S1-S6) and residents #1-10(R1-R10). Requested and obtained LIC 500-staff roster and resident roster. Residents' face sheet, pre-appraisal/physicians report, admissions agreement, service and needs plan, resident shower schedules copies of documents from residents’ file related to the allegations. The investigation revealed the following: Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 11, 2025 · control 28-AS-20250904125106
Aug 19, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 8, 2025Unsubstantiated
Allegation investigated: Staff are not keeping resident rooms at a comfortable temperature
Licensing Program Analyst (LPA) S Vaid made an unannounced complaint visit to the facility and was met by concierge Claudelle Farrow and requested census. Executive Director Leeann Hefner arrived shortly after. Purpose of visit was discussed. The investigation consists of the following: LPA Vaid requested, obtained and reviewed staff roster resident/client roster, recent HVAC company work-order, receipts of purchased portable fans and A/C units. Emails between HVAC project manager and Administrator Hefner, regarding A/C work timeline. Staff interviews# 1-5(S1-S5), resident interviews# 1-9(R1-R9) and conducted tour of the facility. LPA Vaid viewed residents’ rooms and measured the air temperature with the thermometer issued by the Department. Regarding the allegation: Staff are not keeping resident rooms at a comfortable temperature. It is alleged that the facility staff are not keeping the residents’ rooms within a comfortable temperature level. CONTINUED ON 9099C................ Unsubthe state’s words, verbatim · CDSS document, Jul 8, 2025 · control 28-AS-20250703155158
Apr 26, 2025Unsubstantiated
Allegation investigated: Resident sustained a fracture due to staff neglect. Staff did not prevent physical altercation between residents. Staff did not meet resident's incontinence needs. Staff did not provide resident with clean linen.
Licensing Program Analyst (LPA) Kimberly Ramirez conducted an unannounced subsequent complaint investigation visit on 04/26/2025 to deliver findings regarding the above allegations. LPA Villalobos conducted a Health & Safety visit on 02/06/2025 and a needs further investigation was documented. During today’s visit, LPA Ramirez was greeted by Alicia Aragon and explained the purpose of the visit. The investigation consisted of the following: LPA Ramirez requested and obtained copies of Resident/Client Roster, Staff Roster, Interviews conducted by Community Care Licensing-Investigations Branch, Staff interviews#1-5 (S1-S5) conducted by LPA Ramirez, Attempted interview of resident#1 (R1) by LPA Ramirez, Attempted interview of R1’s responsible party by LPA Ramirez, Copies of R1’s: Physician’s Medical Assessment (LIC 602A), Admission Agreement, Staff charting notes for R1, and physical plant tour. See 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 26, 2025 · control 28-AS-20250206102807
Feb 13, 2025Substantiated
Allegation investigated: Staff did not dispense residents’ medication as prescribed.
Licensing Program Analyst (LPA) Jose Villalobos conducted a subsequent unannounced complaint investigation visit for the allegation(s) listed above. LPA met with staff Melodie Misaikone and the purpose of the visit was discussed. Administrator Leann Hefner was notified via phonecall. Adminstrator arrived shortly after. As of todays visit: LPA has toured the physical plant, interviewed Staff #1-7 (S1-S7), interviewed residents #1-#6 (R1-R6), interviewed R1's home health agency (W1),collected copies of the staff and resident rosters, collected copies of documents from R1's file related to the allegations. The investigation revealed the following: In regards to the allegation "Staff did not dispense residents’ medication as prescribed." it is alleged that R1 went two days without receiving the proper medications. (3) of (7) Staff confirmed the allegation. (6) of (6) Residents interviewed could not corroborate the allegation... Continued on LIC 9099-C Substantiatedthe state’s words, verbatim · CDSS document, Feb 13, 2025 · control 28-AS-20241028085133
Oct 29, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 30, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 9, 2024Unsubstantiated
Allegation investigated: Illegal eviction
Licensing Program Analyst (LPA) Cynthia Chan conducted a complaint investigation on the allegation listed above. LPA arrived unannounced and met with Executive Director, Lee Ann Hefner. The purpose of the visit was explained. LPA obtained a copy of the staff roster, resident roster, and documents pertaining to Resident #1. LPA interviewed the Executive Director, Wellness Director, and family member. For the allegation of an illegal eviction, LPA conducted interviews and reviewed documents to determine findings. Per the Executive Director, an eviction letter was never issued to Resident #1 (R-1). R-1 moved into the facility on 6/1/24. On 6/3/24, the facility contacted 911 because R-1 was displaying chest pain due to the aggressive behavior. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 9, 2024 · control 28-AS-20240701133013
Aug 28, 2023Substantiated
Allegation investigated: Administrator is not fulfilling administrative duties and quailfication.
***This report serves as an amendment and supersedes the original complaint investigation report created on 07/18/2023. The finding remains the same as Substantiated. *** Licensing Program Analyst (LPA) Tao conducted an initial unannounced complaint investigation for the allegation listed above on 07/18/23. LPA met with administrator Patricia Gustin. Today, 8/28/23, LPA conducted a subsequent visit to re-deliver the finding. LPA met with Karen Turnour, Business office director, and explained the purpose of today's visit. Investigation consisted of the following: interviews of staff from Staff #1 (S1) through Staff #4 (S4); interviews of residents from Resident#1 (R1) through Resident#5 (R5); interviews of visitors from visitor #1 (V1) to visitor #3 (V3); reviewed staff's training record; and conducted a facility tour. LPA obtained copies of staff/resident rosters; and staff training files with relevant information. (-continued in LIC 9099 C-) Substantiatedthe state’s words, verbatim · CDSS document, Aug 28, 2023 · control 28-AS-20230713105738
Aug 28, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
Free for families · We never sell your information · Homes never pay to appear, and rankings are never affected by fees.
No Google listing is on file for this home. When one exists, its rating, review themes, and hours appear here — attributed to Google, never blended with the state record, and never part of how we rank homes.
This home hasn’t added its own details yet. When the operator claims this page, their photos, tour video, activities, languages, and staffing answers appear here — always labeled as theirs, never blended with the state record. Operators: claim your home, free →
Claim your home → · See something wrong? → · How we source every fact →
Is Park View Place licensed?
Yes — Park View Place is a licensed residential care home for the elderly (RCFE) in Covina (Los Angeles County): California license #198603545, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 142 residents. State records list 17 inspection and complaint documents since 2022; the most recent, a complaint investigation report dated June 4, 2026, appears in the inspection record on this page.
Can Park View Place care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Park View Place with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR (142) NON-AMBULATORY, OF WHICH (8) MAY BE BEDRIDDEN. APPROVED HOSPICE WAIVER FOR (12). BEDROOM#101,102,103,104,121,122,123,AND 124 ARE CLEARED FOR BEDRIDDEN. DELAYED EGRESS APPROVED FOR MEMORY CARE. NEW MGMT: GLS MANAGEMENT LLC EFF DATE:1/1/26
How much does Park View Place cost?
California's public licensing record does not include Park View Place's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Park View Place accept Medi-Cal or the Assisted Living Waiver?
Park View Place is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
106 of 142 beds occupied (75%) when the state visited on January 26, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Park View Place?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 19 state visits and 17 dated documents since 2022 for Park View Place; 10 complaint-investigation narratives are transcribed verbatim below. The most recent, dated January 26, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 19 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
You can call them yourself, anytime — you never have to go through us.
(626) 885-1800Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
Operate this home? The record above comes from California's public licensing data. You can respond or correct it — free. Claim your home — free →
See something wrong? Report an error — free → · How we source every fact →
This page is generated from CDSS Community Care Licensing public records. How we build these pages →
Do you run Park View Place? Claim this listing — free — add photos, activities, languages, and today’s availability.