Touching Hearts Boarding Care is a residential care home for the elderly (RCFE) in Glendale, Los Angeles County, California — state license #198603515, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 12 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated February 28, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 13 times and filed 12 documents. The most recent is a facility evaluation report, dated February 28, 2026.
The state's published file for this home includes 3 documents with transcribed findings, dated November 21, 2023 to January 14, 2026. 3 of the 3 carry the state's recorded outcome word: “Substantiated” (2), “Unfounded” (1). 3 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 3 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Feb 28, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 14, 2026Substantiated
Allegation investigated: Unlawful eviction
On 01/14/26 at 10:20 am, Licensing Program Analyst (LPA) Lorena Casillas conducted an unannounced 10-day complaint visit to the facility to investigate the above mentioned allegation. LPA was greeted and granted access to the facility by staff. LPA met with Administrator, Margarita Mkrtchyan and LPA explained the reason for the visit. Entrance interview was conducted. At 10:45 am, LPA conducted a physical plant tour to ensure the health and safety of the clients are protected. At approximately 11:15 am, LPA requested copies of client and staff rosters, liability insurance and Administrator Certificate. LPA also requested copies of any documents relevant to the investigation. At approximately 12:00 pm LPA conducted a file review of documents provided. Between 10:20 am and 02:30 pm, LPA conducted interviews with Administrator, one (1) staff, and (4) out of four (4) clients. Continued on LIC9099-C Substantiatedthe state’s words, verbatim · CDSS document, Jan 14, 2026 · control 31-AS-20260107154152
Feb 7, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 26, 2024Unfounded
Allegation investigated: Staff hit resident in care. Staff is not providing proper medication assistance to client in care.
Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced subsequent complaint visit to the facility to investigate the above allegation. LPA met with Licensee, Margarita Mkrtchyan, and explained the reason for the visit. --- Staff hit resident in care. It was alleged that resident was punched and kicked in the head. To investigate the allegation on 02/09/2024, LPA interviewed 02 (two) staff at around 9:45 AM and interviewed four (04) out of four (04) residents at 11:00 AM. A review of the facility’s Resident Roster and the department’s files for the facility do not contain any information about the allegedly abused. (CONT on LIC 9099-C) Unfoundedthe state’s words, verbatim · CDSS document, Apr 26, 2024 · control 31-AS-20240201085313
Jan 19, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 4, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 21, 2023Substantiated
Allegation investigated: Staff are not allowing resident to seek medical attention while in care. Staff did not seek medical attention for resident in care in a timely manner.
Licensing Program Analysts (LPAs) Rosaura Valenzuela and Antonia Avizar conducted an unannounced subsequent visit to deliver the findings for the above noted allegations. LPA met with Administrator Margarita Mkrtchyan and explained the reason for the visit. It was reported that staff are not allowing a resident to seek medical attention while in care. To investigate this allegation on 11/07/2023, between 11:05am and 12:00pm, LPA initiated staff interviews. Interviews revealed that Resident #1 (R1) developed stage 3 and 4 pressure injuries while in care. According to facility records, which were reviewed on 11/13/2023, between 3:00pm and 4:00pm, R1 had a pressure injury where tendons were visible. On November 1, 2023, R1's family called 911 requesting that R1 be immediately taken to the hospital. The administrator did not allow the ambulance to take R1 because they had arranged for a private ambulance. Continue on 9099-C Substantiatedthe state’s words, verbatim · CDSS document, Nov 21, 2023 · control 31-AS-20231101113303
Nov 21, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
Free for families · We never sell your information · Homes never pay to appear, and rankings are never affected by fees.
Cost range look wrong? Report it — free →Medi-Cal waiver fact wrong? Report it — free →
No Google listing is on file for this home. When one exists, its rating, review themes, and hours appear here — attributed to Google, never blended with the state record, and never part of how we rank homes.
This home hasn’t added its own details yet. When the operator claims this page, their photos, tour video, activities, languages, and staffing answers appear here — always labeled as theirs, never blended with the state record. Operators: claim your home, free →
Claim your home → · See something wrong? → · How we source every fact →
Is Touching Hearts Boarding Care licensed?
Yes — Touching Hearts Boarding Care is a licensed residential care home for the elderly (RCFE) in Glendale (Los Angeles County): California license #198603515, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 12 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated February 28, 2026, appears in the inspection record on this page.
Can Touching Hearts Boarding Care care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Touching Hearts Boarding Care with clearances for wheelchair / non-ambulatory and bedridden; it does not list dementia / memory care and hospice care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER 6 NON-AMBULATORY, OF WHICH ONE MAY BE BEDRIDDEN. HOPSICE WAIVER FOR 6
How much does Touching Hearts Boarding Care cost?
California's public licensing record does not include Touching Hearts Boarding Care's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Touching Hearts Boarding Care accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Touching Hearts Boarding Care through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →
5 of 6 beds occupied (83%) when the state visited on April 26, 2024. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Touching Hearts Boarding Care?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 13 state visits and 12 dated documents since 2021 for Touching Hearts Boarding Care; 3 complaint-investigation narratives are transcribed verbatim below. The most recent, dated January 14, 2026, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 13 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
You can call them yourself, anytime — you never have to go through us.
(424) 216-0864Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
Operate this home? The record above comes from California's public licensing data. You can respond or correct it — free. Claim your home — free →
See something wrong? Report an error — free → · How we source every fact →
This page is generated from CDSS Community Care Licensing public records. How we build these pages →
Do you run Touching Hearts Boarding Care? Claim this listing — free — add photos, activities, languages, and today’s availability.