City View La, Llc is a residential care home for the elderly (RCFE) in Los Angeles, Los Angeles County, California — state license #198603220, licensed for 166 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 36 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated June 30, 2026 — published below in full, verbatim and unscored.

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City View La, Llc

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Residential care home for the elderly (RCFE) · Large community, 166 residents · Los Angeles, CA · Los Angeles County
LicensedWheelchairHospiceMemory care not on fileBedridden not on file
No openings reportedBeds change hands in days ·
License #198603220, held since 2019 · read from the California state record on August 2, 2026 ·See on State Site →
515 N La Brea Ave · Los Angeles, Los Angeles County
Phone
(323) 938-2131
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 166 residents
Dementia / memory careNot on file — ask the home
Hospice careApproved for 14 residents
Bedridden careNot on file — ask the home

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. APPROVED FOR 166 NON-AMBULATORY. HOSPICE WAIVER FOR 14 RESIDENTS.State service designation935 - ELDERLYthe CDSS license record, verbatim · checked August 2, 2026

Since 2021, the state has visited this home 41 times and filed 36 documents. The most recent is a complaint investigation report, dated June 30, 2026.

Most recent state visit
June 30, 2026
Occupancy at the October 16, 2025 visit
116 of 166 beds

The state's published file for this home includes 21 documents with transcribed findings, dated July 16, 2021 to October 16, 2025. 21 of the 21 carry the state's recorded outcome word: “Substantiated” (2), “Unsubstantiated” (19). 21 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 21 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 33 of 36 documentsFull record on the state’s site →
20266 state visits · 6 documents
Jun 30, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 12, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 6, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 26, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 6, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 3, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

202511 state visits · 12 documents
Nov 10, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 16, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff does not ensure that resident's toileting needs are met

On 10/16/25 Licensing Program Analyst (LPA) Mario Leon conducted a subsequent complaint visit to deliver these findings. LPA was met by Mendy Ginsberg (S2) and the purpose of the visit was explained. On 06/19/25 Licensing (LPA) Mario Leon conducted an initial, unannounced, complaint visit at the facility. LPA was met by staff two, Vanita Harris - Business Office manager (S2), and the purpose of the visit was explained. The investigation consisted of the following: On 06/19/25 LPA requested and reviewed facility documents including: staff roster (dated: 06/14/25), resident roster (dated: 06/19/25), Resident one, Residents six and seven (R1, R6-R7) physician's reports and R1's admission paperwork and R1's caretrack (care plan). LPA interviewed five (5) out of one-hundred and nine (109) residents and five (5) out of seventy-six (76) staff. Residents six and seven (R6-R7) were unavailable for interview, due to their current medical condition. Report continues, please see LIC9099C. Substantthe state’s words, verbatim · CDSS document, Oct 16, 2025 · control 11-AS-20250609142659
Oct 15, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 20, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 25, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not provide medication assistance to residents in care in a timely manner

On 07/25/2025 Licensing (LPA) Mario Leon conducted an initial, unannounced, complaint visit at the facility. LPA was met by staff one, Mendy Ginsberg – Executive Director (S1), and the purpose of the visit was explained. The investigation consisted of the following: On 07/24/2025 LPA requested and reviewed facility documents including: staff roster (dated: 07/24/2025), resident roster (dated: 07/2025), seven (7) resident records (R1-R7), listed as follows: physician's reports (LIC-602a) and Appraisal Needs and Services (Dated: various). LPA interviewed three (3) residents (R3 - R5) out of one-hundred and nine (111) residents and one (1) out of seventy-six (76) staff. On 07/25/2025 LPA obtained two (2) staff training records (S4 and S8). LPA requested and reviewed seven (7) resident records (R1-R7), listed as follows: Electronic Medication Administration Record(s) (eMAR) (dated: 06/01/2025 through 07/24/25) and LPA toured the second, third, and fourth (2nd, 3rd, 4th) floors and interviethe state’s words, verbatim · CDSS document, Jul 25, 2025 · control 11-AS-20250718085047
Jul 25, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff do not allow resident to keep and have access to personal possessions

On 07/25/2025 Licensing (LPA) Mario Leon conducted an initial, unannounced, complaint visit at the facility. LPA was met by staff one, Mendy Ginsberg – Executive Director (S1), and the purpose of the visit was explained. The investigation consisted of the following: On 07/24/2025 LPA requested and reviewed facility documents including: staff roster (dated: 07/24/2025), resident roster (dated: 07/2025), seven (7) resident records (R1-R7), listed as follows: physician's reports (LIC-602a) and Appraisal Needs and Services (Dated: various). LPA interviewed three (3) residents (R3 - R5) out of one-hundred and nine (111) residents and one (1) out of seventy-six (76) staff. On 07/25/2025 LPA obtained two (2) staff training records (S4 and S8). LPA requested and reviewed seven (7) resident records (R1-R7), listed as follows: Electronic Medication Administration Record(s) (eMAR) (dated: 06/01/2025 through 07/24/25) and LPA toured the second, third, and fourth (2nd, 3rd, 4th) floors and interviethe state’s words, verbatim · CDSS document, Jul 25, 2025 · control 11-AS-20250717112752
Jul 23, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff do not ensure that resident's personal care hygiene needs are met. Staff do not ensure that resident is provided clean bedding while in care. Staff do not safeguard resident's personal possessions.

On 07/23/2025, at 8:16am, Licensing Program Analyst (LPA) Zina Brown conducted a subsequent complaint visit at this facility to deliver the complaint findings. During today’s visit, LPA met with Vanita Harris, Business Office Manager and explained the purpose of the visit. The investigation consisted of the following:An initial complaint visit was completed by the department on 04/25/2025 and LPA conducted interviews with Administrator (A1), Staff (S1-S7) and Residents (R1-R6) from 9:54am - 3:03pm. On 07/23/2025, LPA continued interviews with Staff (S8-S10) Resident (R7-R10), between the hours of 8:28am - 10:45am. Report continues on LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 23, 2025 · control 11-AS-20250424091353
Jul 10, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Illegal eviction

On 07/10/25, Licensing Program Analyst (LPA) Mario Leon conducted an unannounced follow-up visit to deliver findings to the mentioned complaint. The LPA was met by Executive Director, Mendy Ginsburg, and additional staff members. The investigation consisted of the following: On 06/06/2025, LPA Richard reviewed and obtained facility records which consisted of Staff Roster, Client Roster, House Rules, Resident #1 (R1) records, including Physician’s Report, (dated 03/04/25) Admission Agreement, (dated 03/06/24), Identification and Emergency Information (LIC 601),(dated 03/06/25), Resident Appraisal (LIC603), Unusual Incident Reports, (dated 03/24/25, 05/08/25, 05/23/25). Glenhaven Discharge Report (dated 05/19/25). Interviews were conducted with three (3) staff (S1-S3), and five (5) residents (R2-R6), and Sherman Oak Hospital staff #1(W1). Allegation: Illegal eviction. Report continues, please see LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 10, 2025 · control 11-AS-20250602081602
Jun 26, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not ensure a comfortable environment was provided for residents.

On 06/26/25, Licensing Program Analyst (LPA) Regina Cloyd conducted a(n) initial visit on to gather information regarding the above allegation. LPA met with Business Office Manager Vanita Bush and the purpose of the visit was explained. Investigation consisted of the following: On 06/26/25, LPA obtained a copy of the Resident Roster, Personnel Report (dated 06/21/25). LPA conducted ten (10) staff (S1 – S10) and ten (10) resident (R1 – R10) interviews and toured the 2nd, 4th, and 5th floors (including chemical storage unit on the 5th floor). LPA observed rooms (209, 210, 212, 408, 400, 408, 409, and 423). Investigation revealed the following: Allegation: Staff did not ensure a comfortable environment was provided for residents. Nine (9) out nine (9) staff interviews denied the allegation. Nine (9) out nine (9) staff interviews indicated that they have not received any complaints concerning the cleaning of the facility and bedroom. Continue to LIC9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 26, 2025 · control 11-AS-20250619151939
Apr 15, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not assist resident with getting off the floor Staff did not check on resident in a timely manner

On 04/15/25 Licensing Program Analyst (LPA) Mario Leon conducted an initial, unannounced, complaint visit at the facility. LPA was met by staff one, Vanita Harris Business Office Manager (S1), and the purpose of the visit was explained. LPA was granted entry to the facility. The investigation consisted of the following: On 04/07/25 LPA printed personnel report summary. On 04/10/25 LPA obtained the Personnel Report (dated 03/31/25), resident roster (dated 04/10/25). On 04/15/25 LPA toured the first, second and fourth (1st, 2nd & 4th) floors of the facility. On 04/15/25 LPA requested and reviewed facility documents, including copies of face sheets, Needs and Services plan, Physician's reports of three (3) resident's (R1-R3). LPA also obtained staff schedule for the month of April, 2025 (printed 04/15/25). LPA requested four (4) staff records (S2, S5-S6, S8) and between 09:40AM and 1:00PM LPA interviewed five (5) staff (S1-S5) and between 2:00PM and 4:30PM LPA interviewed three (3) staffthe state’s words, verbatim · CDSS document, Apr 15, 2025 · control 11-AS-20250410144015
Apr 10, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not ensure medication dispensed to resident was as prescribed Staff did not meet resident's dietary needs

On 04/10/25 Licensing Program Analyst (LPA) Mario Leon conducted an initial, unannounced, complaint visit at the above-mentioned facility. LPA was met Mendy Ginsburg, Executive Director (S1), and the purpose of the visit was explained. LPA was granted entry to the facility. S1 and LPA toured the facility. The investigation consisted of the following: On 04/10/25 LPA requested and reviewed facility documents, including the following: Personnel Report (dated 03/31/25), resident roster (dated 04/10/25), copy of a resident's face sheet, medication list, and communications between the facility and a resident's primary psychiatrist, along with incident reports regarding a resident. LPA obtained the facilities' diet report of all 105 residents (dated 04/02/25), facilities' dietician's kitchen report for the dates of January, 2025 (01/25) and March, 2025 (03/25) and LPA reviewed facilties' communications between staff and management regarding any changes involving residents and their dietary nthe state’s words, verbatim · CDSS document, Apr 10, 2025 · control 11-AS-20250403142558
Mar 26, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

202412 state visits · 13 documents
Nov 7, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff do not ensure facility provides food of good quality Staff do not ensure facility provides adequate planned activities Staff does not ensure facility is kept free of pests

On 11/7/2024, the Department of Social Services (DSS) - Community Care Licensing Division (CCLD) staff delivered findings for the allegations listed above. CCLD staff explained the purpose of the visit to Executive Director - Mendy Ginsburg. The investigation consisted of the following: On 10/23/2024, CCLD staff interviewed 13 out of 98 residents and 7 out of 52 staff. CCLD staff toured the kitchen, dining room, activity room, and the gym. CCLD staff requested and gathered records such as, Resident records, Staff records, and Facility records. On 11/6/2024, CCLD staff reviewed interviews conducted, facility records, and facility website. Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 7, 2024 · control 11-AS-20241014140107
Oct 10, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Resident sustained pressure injuries while in care Staff places double diapers on resident in care Resident in care was illegally evicted

On 10/10/24, Licensing Program Analyst (LPA), Wendy Gibbs, conducted an unannounced visit to deliver findings for the above allegations. LPA met with Executive Director, Mendy Ginsburg, and the purpose of today’s visit was explained. During a subsequent visit on 09/13/24, LPA interviewed Staff S1, and received documents pertinent to the investigation. The following documents were received and reviewed Staff Roster, Resident Roster, Identification and Emergency Information form, R1’s Face Sheet, R1’s Staff Notes, Special Incident Report (SIR) for R1, Physician Admission Orders, emails, Service Receipt, Statement, Resident Assessment, and Admission Agreement. During an initial visit conducted on 12/05/23, LPA toured the facility, interviewed Staff (S1-S7), interviewed Resident (R2-R10), and received documents pertinent to the investigation. The documents received and reviewed were the Staff Roster, Resident Roster, Incontinent Resident List, Resident Admission Agreement, resident Appraisthe state’s words, verbatim · CDSS document, Oct 10, 2024 · control 11-AS-20231127094216
Oct 3, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not notify authorized representative of resident's fall Staff did not seek timely medical care for resident Staff lost resident's dentures

On 10/03/24, Licensing Program Analyst (LPA), Wendy Gibbs, conducted an unannounced visit to deliver findings for the above complaint. LPA met with Business Manager, Vanita Harris, and the purpose of today’s visit was explained. During a subsequent visit conducted on 07/18/24, Licensing Program Analysts (LPAs), Wendy Gibbs and Deborah Lee, met with Executive Director, Mendy Ginsburg and the purpose of the visit was explained. During that visit, LPA toured the facility, interviewed Staff (S5-S7), and interviewed Residents R2-R11. During LPA’s initial visit on 06/26/24, LPA Wendy Gibbs, conducted an unannounced visit to the facility. LPA met with Executive Director, Rena Hisch, and Regional Executive Director, Mendy Ginsburg, and the purpose of the visit was explained. During that visit, LPA toured the facility, interviewed Staff (S1-S4), and received documents pertinent to the investigation. The documents received and reviewed include Staff Roster, Resident Roster, Resident Physician’sthe state’s words, verbatim · CDSS document, Oct 3, 2024 · control 11-AS-20240620162835
Sep 27, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff locked resident inside their room. Staff did to meet resident's dietary needs. Staff did not allow resident to have personal food items.

On 09/27/24 Licensing Program Analyst (LPA) Elvira Gonzalez conducted a subsequent complaint investigation at the above facility to deliver findings on the allegations listed above. LPA met with Administrator Mendy Ginsburg and explained the purpose of the visit. The investigation consisted of the following: On 09/09/24, LPA received the Staff Roster, Client Roster, interviewed resident #1 (R1), and staff #1-#3 (S1-S3). Additionally, LPA and Venita Harris toured a portion of the facility, but due to time constraints were unable to finish the tour. On 09/19/24, LPA Gonzalez toured the facility, reviewed records, and received copies of R1’s Service Plan, Preplacement Appraisal Information, Physician’s Report, and Admission Agreement. Interviews conducted with residents #2-#7 (R2-R7), and staff #4-#7 (S4-S7). Furthermore, LPA and Administrator Mendy Ginsburg toured the entire facility. On 09/26/24 LPA reviewed the facility’s House Rules included in the Plan of Operation. Administrator Menthe state’s words, verbatim · CDSS document, Sep 27, 2024 · control 11-AS-20240906101758
Sep 27, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 19, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 9, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 22, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff are not following food services sanitation practices which protect the food from contamination. Residents are fed contaminated foods. Facility is not kept free of pests. Facility kitchen is not kept clean. Staff yells at residents in care.

On 08/22/2024 Licensing Program Analyst (LPA) Regina Cloyd and LPA Hollie Enriquez conducted a subsequent complaint investigation at the above facility to address the following allegation. LPA met with Executive Director Mendy Ginsburg and explained the purpose of the visit. The investigation consisted of the following: During today’s investigation, LPAs toured the kitchen and dining room, reviewed five staff records, and interviewed nine residents and nine staff members. Licensing Program Analyst (LPA) Pamela Bunker conducted an unannounced complaint visit on Monday, October 09. 2023. Upon arrival at the facility. LPA Bunker called the facility via telephone and conducted a Risk Assessment. Based on the assessment, the facility is cleared of COVID-19 infection. LPA Bunker met with Executive Director Mendy Ginsburg. LPA Bunker explained the purpose of today's visit. The investigation consisted of the following: Interviews conducted. LPA Bunker asked questions relevant to the nature ofthe state’s words, verbatim · CDSS document, Aug 22, 2024 · control 11-AS-20231002144008
Aug 7, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Illegal eviction

On 8/7/2024 Licensing Program Analyst (LPA), Troy Watson and Licensing Program Manager(LPM) Stephanie Cifuentes conducted a subsequent complaint visit regarding the allegations listed above. LPA and LPM were greeted by the Administrator Mendy Ginsburg, the purpose of the visit was explained and LPM Cifuentes and LPA Watson were allowed access to the facility grounds. The investigation consisted of the following: On 8/30/2023 LPA Pamela Bunker initiated the complaint investigation. Interviews conducted and copies of supporting documents were requested. On 8/7/2024 LPA Watson and LPM Cifuentes interviewed Mendy Ginsburg, Executive Director. LPA and LPM requested and received copies of the following documents: Residence and Care Agreements for Residents 1-Residents 4 (R1-R4), Face Sheets and Emergency Information for R1-R4, 30-day Eviction Notice for R1, Billing statement for R1 dated 8/1/2024 covering time period of 12/31/2022 to 5/1/2024, letter from R1 dated 4/3/2024 stating he would bthe state’s words, verbatim · CDSS document, Aug 7, 2024 · control 11-AS-20230821154629
Jul 3, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff serve food of poor quality.

On 07/03/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a complaint investigation at the above facility to address the following allegation. LPA met with Administrator Rena Hirsch and explained the purpose of the visit. The investigation consisted of the following: During today’s investigation, LPA toured the kitchen, dining room, and storage space, reviewed records, and interviewed (10) residents and (10) staff members. The investigation revealed the following: Regarding the allegation "Staff serve food of poor quality,” it is being alleged that staff serve cold food. LPA observed dish warmers to keep the food warm. Four (4) out of six (6) staff members, including the Administrator, indicated that food warmers are used to keep the dishes warm. Plus, the Cook indicated that the facility avoided serving hot meals while the kitchen was being remodeled. Seven (7) out of ten (10) residents indicated that the food is served warm and that staff is willing to reheat it when requethe state’s words, verbatim · CDSS document, Jul 3, 2024 · control 11-AS-20240628091240
Jun 12, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 16, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Licensee does not assist resident with arranging medical care.

On 05/16/24, Licensing Program Analyst (LPA) Ernand Dabuet made an unannounced visit to this facility and was greeted by Regional Executive Director Mendy Ginsberg (ED #1). LPA explained the purpose for today’s visit is to gather information for the allegation mentioned above. The investigation consisted of the following: An initial 10-Day visit was conducted by (LPA) Ernand Dabuet who met with Regional Executive Director Mendy Ginsberg. (LPA) requested copies of files for resident #1 (R1’s) ID and Emergency Information (dated: 05/16/24) Residence and Care Agreement (dated: 08/03/23), Physicians Report LIC 602A (dated: 08/11/23), Preplacement Appraisal Information LIC 603 (dated: 09/22/23), Medication Review Report (dated: 05/16/24), Release of Resident Medical Informaiton LIC 605 (dated: 09/15/23, Consent for Emergency Medical Treatment (dated: 09/22/23), Facility Resident Roster (dated: 05/16/24) and Personnel Report LIC 500 (dated: 05/13/24). Interview conducted with residents #1-#1the state’s words, verbatim · CDSS document, May 16, 2024 · control 11-AS-20240507154250
Apr 25, 2024Complaint investigation reportSubstantiated

Allegation investigated: Resident sustained a fracture while in care. Facility did not seek resident timely medical attention

On 04/25/024 Licensing program analyst (LPA) Lizeth Villegas conducted a subsequent complaint visit to render investigation finding. LPA met with Executive Director Mendy Ginsburg as the purpose of today’s visit was explained. The investigation consisted of the following: On 08/02/2022 Licensing Program Analyst (LPA) Antonia Alvizar initiated a complaint investigation for the allegation listed above. LPA Alvizar obtained copies of the roster for resident roster, Needs and Services Plan, Physician Report, Admission Agreement, Incident Report, Hospice Notes, Case Notes, Medication Logs, Emergency and Identification Information for residents #1-#3(R1-R3). LPA also obtained a copy of staff Personnel Records, Trainings, Staff write-up's and Employment Application for staff #1-#3 (S1-S3). LPA reviewed and obtained facility documentation pertinent to the allegations. On 08/01/2022 the case was referred to California Department of Social Services (CDSS) Investigations Branch, the case was assithe state’s words, verbatim · CDSS document, Apr 25, 2024 · control 11-AS-20220801112329
20232 state visits · 2 documents
Nov 15, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Staff spoke inappropriately to a resident

On 11/15/23, Licensing Program Analyst (LPA) Felisa Shirley conducted an unannounced subsequent visit to this facility. LPA was met by Director, Mendy Ginsburg, and explained the purpose of the visit is to deliver findings for the allegations mentioned above and was granted access to the facility. The investigation consisted of the following: On 10/18/23 LPA reviewed resident files and toured the facility. LPA reviewed and requested copies of the following records: Client Roster, Staff Roster, resident files and admissions agreements. The investigation revealed the following: Cont'd 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 15, 2023 · control 11-AS-20231012154658
Sep 2, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations2typical 1
Type B citations3typical 1
Substantiated complaints5typical 2
Total complaints28typical 7
State visits on file41typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2019.
Year-by-year trend
YearVisitsDocumentsSubstantiated202666020251112120241213120234402021220
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

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$5,000$7,500 /mo
our estimate — Los Angeles County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home is on the DHCS waiver list (checked August 9, 2026). Details →

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Non-ambulatory approval — whole home or specific rooms, and is a spot open?
Ask how the 2025 complaint investigation report was corrected — what changed?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
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Is City View La, Llc licensed?

Yes — City View La, Llc is a licensed residential care home for the elderly (RCFE) in Los Angeles (Los Angeles County): California license #198603220, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 166 residents. State records list 36 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated June 30, 2026, appears in the inspection record on this page.

Can City View La, Llc care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists City View La, Llc with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 166 NON-AMBULATORY. HOSPICE WAIVER FOR 14 RESIDENTS.

How much does City View La, Llc cost?

California's public licensing record does not include City View La, Llc's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does City View La, Llc accept Medi-Cal or the Assisted Living Waiver?

Yes — Medi-Cal can help pay for care at City View La, Llc through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.

Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

116 of 166 beds occupied (70%) when the state visited on October 16, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for City View La, Llc?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 41 state visits and 36 dated documents since 2021 for City View La, Llc; 21 complaint-investigation narratives are transcribed verbatim below. The most recent, dated October 16, 2025, records an allegation the state marked “Substantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

21 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff does not ensure that resident's toileting needs are met
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 10/16/25 Licensing Program Analyst (LPA) Mario Leon conducted a subsequent complaint visit to deliver these findings. LPA was met by Mendy Ginsberg (S2) and the purpose of the visit was explained. On 06/19/25 Licensing (LPA) Mario Leon conducted an initial, unannounced, complaint visit at the facility. LPA was met by staff two, Vanita Harris - Business Office manager (S2), and the purpose of the visit was explained. The investigation consisted of the following: On 06/19/25 LPA requested and reviewed facility documents including: staff roster (dated: 06/14/25), resident roster (dated: 06/19/25), Resident one, Residents six and seven (R1, R6-R7) physician's reports and R1's admission paperwork and R1's caretrack (care plan). LPA interviewed five (5) out of one-hundred and nine (109) residents and five (5) out of seventy-six (76) staff. Residents six and seven (R6-R7) were unavailable for interview, due to their current medical condition. Report continues, please see LIC9099C. SubstantCDSS inspection report, October 16, 2025 · control 11-AS-20250609142659
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not provide medication assistance to residents in care in a timely manner
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 07/25/2025 Licensing (LPA) Mario Leon conducted an initial, unannounced, complaint visit at the facility. LPA was met by staff one, Mendy Ginsberg – Executive Director (S1), and the purpose of the visit was explained. The investigation consisted of the following: On 07/24/2025 LPA requested and reviewed facility documents including: staff roster (dated: 07/24/2025), resident roster (dated: 07/2025), seven (7) resident records (R1-R7), listed as follows: physician's reports (LIC-602a) and Appraisal Needs and Services (Dated: various). LPA interviewed three (3) residents (R3 - R5) out of one-hundred and nine (111) residents and one (1) out of seventy-six (76) staff. On 07/25/2025 LPA obtained two (2) staff training records (S4 and S8). LPA requested and reviewed seven (7) resident records (R1-R7), listed as follows: Electronic Medication Administration Record(s) (eMAR) (dated: 06/01/2025 through 07/24/25) and LPA toured the second, third, and fourth (2nd, 3rd, 4th) floors and intervieCDSS inspection report, July 25, 2025 · control 11-AS-20250718085047
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff do not allow resident to keep and have access to personal possessions
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 07/25/2025 Licensing (LPA) Mario Leon conducted an initial, unannounced, complaint visit at the facility. LPA was met by staff one, Mendy Ginsberg – Executive Director (S1), and the purpose of the visit was explained. The investigation consisted of the following: On 07/24/2025 LPA requested and reviewed facility documents including: staff roster (dated: 07/24/2025), resident roster (dated: 07/2025), seven (7) resident records (R1-R7), listed as follows: physician's reports (LIC-602a) and Appraisal Needs and Services (Dated: various). LPA interviewed three (3) residents (R3 - R5) out of one-hundred and nine (111) residents and one (1) out of seventy-six (76) staff. On 07/25/2025 LPA obtained two (2) staff training records (S4 and S8). LPA requested and reviewed seven (7) resident records (R1-R7), listed as follows: Electronic Medication Administration Record(s) (eMAR) (dated: 06/01/2025 through 07/24/25) and LPA toured the second, third, and fourth (2nd, 3rd, 4th) floors and intervieCDSS inspection report, July 25, 2025 · control 11-AS-20250717112752
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff do not ensure that resident's personal care hygiene needs are met. Staff do not ensure that resident is provided clean bedding while in care. Staff do not safeguard resident's personal possessions.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 07/23/2025, at 8:16am, Licensing Program Analyst (LPA) Zina Brown conducted a subsequent complaint visit at this facility to deliver the complaint findings. During today’s visit, LPA met with Vanita Harris, Business Office Manager and explained the purpose of the visit. The investigation consisted of the following:An initial complaint visit was completed by the department on 04/25/2025 and LPA conducted interviews with Administrator (A1), Staff (S1-S7) and Residents (R1-R6) from 9:54am - 3:03pm. On 07/23/2025, LPA continued interviews with Staff (S8-S10) Resident (R7-R10), between the hours of 8:28am - 10:45am. Report continues on LIC 9099-C UnsubstantiatedCDSS inspection report, July 23, 2025 · control 11-AS-20250424091353
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedIllegal eviction
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 07/10/25, Licensing Program Analyst (LPA) Mario Leon conducted an unannounced follow-up visit to deliver findings to the mentioned complaint. The LPA was met by Executive Director, Mendy Ginsburg, and additional staff members. The investigation consisted of the following: On 06/06/2025, LPA Richard reviewed and obtained facility records which consisted of Staff Roster, Client Roster, House Rules, Resident #1 (R1) records, including Physician’s Report, (dated 03/04/25) Admission Agreement, (dated 03/06/24), Identification and Emergency Information (LIC 601),(dated 03/06/25), Resident Appraisal (LIC603), Unusual Incident Reports, (dated 03/24/25, 05/08/25, 05/23/25). Glenhaven Discharge Report (dated 05/19/25). Interviews were conducted with three (3) staff (S1-S3), and five (5) residents (R2-R6), and Sherman Oak Hospital staff #1(W1). Allegation: Illegal eviction. Report continues, please see LIC9099-C UnsubstantiatedCDSS inspection report, July 10, 2025 · control 11-AS-20250602081602
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not ensure a comfortable environment was provided for residents.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 06/26/25, Licensing Program Analyst (LPA) Regina Cloyd conducted a(n) initial visit on to gather information regarding the above allegation. LPA met with Business Office Manager Vanita Bush and the purpose of the visit was explained. Investigation consisted of the following: On 06/26/25, LPA obtained a copy of the Resident Roster, Personnel Report (dated 06/21/25). LPA conducted ten (10) staff (S1 – S10) and ten (10) resident (R1 – R10) interviews and toured the 2nd, 4th, and 5th floors (including chemical storage unit on the 5th floor). LPA observed rooms (209, 210, 212, 408, 400, 408, 409, and 423). Investigation revealed the following: Allegation: Staff did not ensure a comfortable environment was provided for residents. Nine (9) out nine (9) staff interviews denied the allegation. Nine (9) out nine (9) staff interviews indicated that they have not received any complaints concerning the cleaning of the facility and bedroom. Continue to LIC9099-C. UnsubstantiatedCDSS inspection report, June 26, 2025 · control 11-AS-20250619151939
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not assist resident with getting off the floor Staff did not check on resident in a timely manner
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 04/15/25 Licensing Program Analyst (LPA) Mario Leon conducted an initial, unannounced, complaint visit at the facility. LPA was met by staff one, Vanita Harris Business Office Manager (S1), and the purpose of the visit was explained. LPA was granted entry to the facility. The investigation consisted of the following: On 04/07/25 LPA printed personnel report summary. On 04/10/25 LPA obtained the Personnel Report (dated 03/31/25), resident roster (dated 04/10/25). On 04/15/25 LPA toured the first, second and fourth (1st, 2nd & 4th) floors of the facility. On 04/15/25 LPA requested and reviewed facility documents, including copies of face sheets, Needs and Services plan, Physician's reports of three (3) resident's (R1-R3). LPA also obtained staff schedule for the month of April, 2025 (printed 04/15/25). LPA requested four (4) staff records (S2, S5-S6, S8) and between 09:40AM and 1:00PM LPA interviewed five (5) staff (S1-S5) and between 2:00PM and 4:30PM LPA interviewed three (3) staffCDSS inspection report, April 15, 2025 · control 11-AS-20250410144015
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not ensure medication dispensed to resident was as prescribed Staff did not meet resident's dietary needs
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 04/10/25 Licensing Program Analyst (LPA) Mario Leon conducted an initial, unannounced, complaint visit at the above-mentioned facility. LPA was met Mendy Ginsburg, Executive Director (S1), and the purpose of the visit was explained. LPA was granted entry to the facility. S1 and LPA toured the facility. The investigation consisted of the following: On 04/10/25 LPA requested and reviewed facility documents, including the following: Personnel Report (dated 03/31/25), resident roster (dated 04/10/25), copy of a resident's face sheet, medication list, and communications between the facility and a resident's primary psychiatrist, along with incident reports regarding a resident. LPA obtained the facilities' diet report of all 105 residents (dated 04/02/25), facilities' dietician's kitchen report for the dates of January, 2025 (01/25) and March, 2025 (03/25) and LPA reviewed facilties' communications between staff and management regarding any changes involving residents and their dietary nCDSS inspection report, April 10, 2025 · control 11-AS-20250403142558

2024

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff do not ensure facility provides food of good quality Staff do not ensure facility provides adequate planned activities Staff does not ensure facility is kept free of pests
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 11/7/2024, the Department of Social Services (DSS) - Community Care Licensing Division (CCLD) staff delivered findings for the allegations listed above. CCLD staff explained the purpose of the visit to Executive Director - Mendy Ginsburg. The investigation consisted of the following: On 10/23/2024, CCLD staff interviewed 13 out of 98 residents and 7 out of 52 staff. CCLD staff toured the kitchen, dining room, activity room, and the gym. CCLD staff requested and gathered records such as, Resident records, Staff records, and Facility records. On 11/6/2024, CCLD staff reviewed interviews conducted, facility records, and facility website. UnsubstantiatedCDSS inspection report, November 7, 2024 · control 11-AS-20241014140107
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident sustained pressure injuries while in care Staff places double diapers on resident in care Resident in care was illegally evicted
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 10/10/24, Licensing Program Analyst (LPA), Wendy Gibbs, conducted an unannounced visit to deliver findings for the above allegations. LPA met with Executive Director, Mendy Ginsburg, and the purpose of today’s visit was explained. During a subsequent visit on 09/13/24, LPA interviewed Staff S1, and received documents pertinent to the investigation. The following documents were received and reviewed Staff Roster, Resident Roster, Identification and Emergency Information form, R1’s Face Sheet, R1’s Staff Notes, Special Incident Report (SIR) for R1, Physician Admission Orders, emails, Service Receipt, Statement, Resident Assessment, and Admission Agreement. During an initial visit conducted on 12/05/23, LPA toured the facility, interviewed Staff (S1-S7), interviewed Resident (R2-R10), and received documents pertinent to the investigation. The documents received and reviewed were the Staff Roster, Resident Roster, Incontinent Resident List, Resident Admission Agreement, resident AppraisCDSS inspection report, October 10, 2024 · control 11-AS-20231127094216
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not notify authorized representative of resident's fall Staff did not seek timely medical care for resident Staff lost resident's dentures
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 10/03/24, Licensing Program Analyst (LPA), Wendy Gibbs, conducted an unannounced visit to deliver findings for the above complaint. LPA met with Business Manager, Vanita Harris, and the purpose of today’s visit was explained. During a subsequent visit conducted on 07/18/24, Licensing Program Analysts (LPAs), Wendy Gibbs and Deborah Lee, met with Executive Director, Mendy Ginsburg and the purpose of the visit was explained. During that visit, LPA toured the facility, interviewed Staff (S5-S7), and interviewed Residents R2-R11. During LPA’s initial visit on 06/26/24, LPA Wendy Gibbs, conducted an unannounced visit to the facility. LPA met with Executive Director, Rena Hisch, and Regional Executive Director, Mendy Ginsburg, and the purpose of the visit was explained. During that visit, LPA toured the facility, interviewed Staff (S1-S4), and received documents pertinent to the investigation. The documents received and reviewed include Staff Roster, Resident Roster, Resident Physician’sCDSS inspection report, October 3, 2024 · control 11-AS-20240620162835
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff locked resident inside their room. Staff did to meet resident's dietary needs. Staff did not allow resident to have personal food items.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 09/27/24 Licensing Program Analyst (LPA) Elvira Gonzalez conducted a subsequent complaint investigation at the above facility to deliver findings on the allegations listed above. LPA met with Administrator Mendy Ginsburg and explained the purpose of the visit. The investigation consisted of the following: On 09/09/24, LPA received the Staff Roster, Client Roster, interviewed resident #1 (R1), and staff #1-#3 (S1-S3). Additionally, LPA and Venita Harris toured a portion of the facility, but due to time constraints were unable to finish the tour. On 09/19/24, LPA Gonzalez toured the facility, reviewed records, and received copies of R1’s Service Plan, Preplacement Appraisal Information, Physician’s Report, and Admission Agreement. Interviews conducted with residents #2-#7 (R2-R7), and staff #4-#7 (S4-S7). Furthermore, LPA and Administrator Mendy Ginsburg toured the entire facility. On 09/26/24 LPA reviewed the facility’s House Rules included in the Plan of Operation. Administrator MenCDSS inspection report, September 27, 2024 · control 11-AS-20240906101758
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff are not following food services sanitation practices which protect the food from contamination. Residents are fed contaminated foods. Facility is not kept free of pests. Facility kitchen is not kept clean. Staff yells at residents in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 08/22/2024 Licensing Program Analyst (LPA) Regina Cloyd and LPA Hollie Enriquez conducted a subsequent complaint investigation at the above facility to address the following allegation. LPA met with Executive Director Mendy Ginsburg and explained the purpose of the visit. The investigation consisted of the following: During today’s investigation, LPAs toured the kitchen and dining room, reviewed five staff records, and interviewed nine residents and nine staff members. Licensing Program Analyst (LPA) Pamela Bunker conducted an unannounced complaint visit on Monday, October 09. 2023. Upon arrival at the facility. LPA Bunker called the facility via telephone and conducted a Risk Assessment. Based on the assessment, the facility is cleared of COVID-19 infection. LPA Bunker met with Executive Director Mendy Ginsburg. LPA Bunker explained the purpose of today's visit. The investigation consisted of the following: Interviews conducted. LPA Bunker asked questions relevant to the nature ofCDSS inspection report, August 22, 2024 · control 11-AS-20231002144008
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedIllegal eviction
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 8/7/2024 Licensing Program Analyst (LPA), Troy Watson and Licensing Program Manager(LPM) Stephanie Cifuentes conducted a subsequent complaint visit regarding the allegations listed above. LPA and LPM were greeted by the Administrator Mendy Ginsburg, the purpose of the visit was explained and LPM Cifuentes and LPA Watson were allowed access to the facility grounds. The investigation consisted of the following: On 8/30/2023 LPA Pamela Bunker initiated the complaint investigation. Interviews conducted and copies of supporting documents were requested. On 8/7/2024 LPA Watson and LPM Cifuentes interviewed Mendy Ginsburg, Executive Director. LPA and LPM requested and received copies of the following documents: Residence and Care Agreements for Residents 1-Residents 4 (R1-R4), Face Sheets and Emergency Information for R1-R4, 30-day Eviction Notice for R1, Billing statement for R1 dated 8/1/2024 covering time period of 12/31/2022 to 5/1/2024, letter from R1 dated 4/3/2024 stating he would bCDSS inspection report, August 7, 2024 · control 11-AS-20230821154629
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff serve food of poor quality.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 07/03/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a complaint investigation at the above facility to address the following allegation. LPA met with Administrator Rena Hirsch and explained the purpose of the visit. The investigation consisted of the following: During today’s investigation, LPA toured the kitchen, dining room, and storage space, reviewed records, and interviewed (10) residents and (10) staff members. The investigation revealed the following: Regarding the allegation "Staff serve food of poor quality,” it is being alleged that staff serve cold food. LPA observed dish warmers to keep the food warm. Four (4) out of six (6) staff members, including the Administrator, indicated that food warmers are used to keep the dishes warm. Plus, the Cook indicated that the facility avoided serving hot meals while the kitchen was being remodeled. Seven (7) out of ten (10) residents indicated that the food is served warm and that staff is willing to reheat it when requeCDSS inspection report, July 3, 2024 · control 11-AS-20240628091240
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedLicensee does not assist resident with arranging medical care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 05/16/24, Licensing Program Analyst (LPA) Ernand Dabuet made an unannounced visit to this facility and was greeted by Regional Executive Director Mendy Ginsberg (ED #1). LPA explained the purpose for today’s visit is to gather information for the allegation mentioned above. The investigation consisted of the following: An initial 10-Day visit was conducted by (LPA) Ernand Dabuet who met with Regional Executive Director Mendy Ginsberg. (LPA) requested copies of files for resident #1 (R1’s) ID and Emergency Information (dated: 05/16/24) Residence and Care Agreement (dated: 08/03/23), Physicians Report LIC 602A (dated: 08/11/23), Preplacement Appraisal Information LIC 603 (dated: 09/22/23), Medication Review Report (dated: 05/16/24), Release of Resident Medical Informaiton LIC 605 (dated: 09/15/23, Consent for Emergency Medical Treatment (dated: 09/22/23), Facility Resident Roster (dated: 05/16/24) and Personnel Report LIC 500 (dated: 05/13/24). Interview conducted with residents #1-#1CDSS inspection report, May 16, 2024 · control 11-AS-20240507154250
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedResident sustained a fracture while in care. Facility did not seek resident timely medical attention
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 04/25/024 Licensing program analyst (LPA) Lizeth Villegas conducted a subsequent complaint visit to render investigation finding. LPA met with Executive Director Mendy Ginsburg as the purpose of today’s visit was explained. The investigation consisted of the following: On 08/02/2022 Licensing Program Analyst (LPA) Antonia Alvizar initiated a complaint investigation for the allegation listed above. LPA Alvizar obtained copies of the roster for resident roster, Needs and Services Plan, Physician Report, Admission Agreement, Incident Report, Hospice Notes, Case Notes, Medication Logs, Emergency and Identification Information for residents #1-#3(R1-R3). LPA also obtained a copy of staff Personnel Records, Trainings, Staff write-up's and Employment Application for staff #1-#3 (S1-S3). LPA reviewed and obtained facility documentation pertinent to the allegations. On 08/01/2022 the case was referred to California Department of Social Services (CDSS) Investigations Branch, the case was assiCDSS inspection report, April 25, 2024 · control 11-AS-20220801112329

2023

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff spoke inappropriately to a resident
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 11/15/23, Licensing Program Analyst (LPA) Felisa Shirley conducted an unannounced subsequent visit to this facility. LPA was met by Director, Mendy Ginsburg, and explained the purpose of the visit is to deliver findings for the allegations mentioned above and was granted access to the facility. The investigation consisted of the following: On 10/18/23 LPA reviewed resident files and toured the facility. LPA reviewed and requested copies of the following records: Client Roster, Staff Roster, resident files and admissions agreements. The investigation revealed the following: Cont'd 9099-C UnsubstantiatedCDSS inspection report, November 15, 2023 · control 11-AS-20231012154658
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedUnlawful eviction.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 08/03/23 Licensing Program Analysts (LPAs) Ernand Dabuet and Ruby Velasco conducted an intial complaint visit at this facility. LPAs met with Executive Director Mendy Ginsburg. LPA Dabuet explained the purpose of the visit is to investigate the allegation mentioned above. The investigation consisted of the following: Interview with staff #1-#3 (S1-S3), resident #1 (R1), and witness #1 (W1). A review of staff/resident rosters, service records for (R1) and other pertinent documents associated with this complaint. A tour of the facility was conducted. (Evaluation Report continues LIC 9099-C) UnsubstantiatedCDSS inspection report, August 3, 2023 · control 11-AS-20230731145425
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility failed to provide resident records upon request.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 3/29/23 Licensing Program Analyst (LPA) Mario Leon conducted an unannounced 10-day complaint investigation and met with Executive Director, Mindy Ginsburg (S1), regarding the allegation that facility failed to provide resident records upon request. The investiagtion consisted of the following: LPA conducted records review, conducted interviews and toured the facility. LPA observed the resident records closet, which is located on the North side of the building, nearby the laundry room, on the second (2nd) floor. All proper documents were present. The investiagtion revealed the following: Interviews with all three (3) staff have denied that C1's documents have been withheld and all three (3) residents agree that they are able to receive their resident records, if requested. Therefore, LPA has found that the allegation has been unsubstantiated, as during the records review the record request had been fulfilled as of 3/21/23. UnsubstantiatedCDSS inspection report, March 29, 2023 · control 11-AS-20230328133854

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 41 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
2
typical for this size: 1
Type B citations
3
typical for this size: 1
Substantiated complaints
5
typical for this size: 2
Total complaints
28
typical for this size: 7
State visits on file
41
typical for this size: 19
See the full inspection record on the state's site →
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