Bay Towers At Bixby Knolls is a residential care home for the elderly (RCFE) in Long Beach, Los Angeles County, California — state license #198320315, licensed for 65 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 15 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated December 16, 2025 — published below in full, verbatim and unscored.

See an error in this summary? Report it — free →

0 homes in view

Bay Towers At Bixby Knolls

No photo on file yet

No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.

Residential care home for the elderly (RCFE) · Large community, 65 residents · Long Beach, CA · Los Angeles County
LicensedWheelchairMemory careHospiceBedridden not on file
No openings reportedBeds change hands in days ·
License #198320315, held since 2023 · read from the California state record on August 2, 2026 ·See on State Site →
3747 Atlantic Avenue · Long Beach, Los Angeles County
Phone
(562) 426-6123
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 65 residents
Dementia / memory careVerified in record
Hospice careApproved for 10 residents
Bedridden careNot on file — ask the home

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

See an error in these clearances? Report it — free →

What the state record says, word for word
AGE RANGE 60 AND OVER. APPROVED FOR 65 NON-AMBULATORY. APPROVED HOSPICE WAIVER FOR 10. FIRST, FOURTH, AND SIXTH FLOORS, ALONG WITH DINING, ACTIVITIES, AND PREP KITCHEN AREAS, ARE LICENSED BY CCL IN BLDG B.State service designation983 - RCFE / DEMENTIAthe CDSS license record, verbatim · checked August 2, 2026

“RCFE / Dementia” is the state’s designation for a home with an approved Dementia Care Plan of Operation — it’s recorded separately from the comments above, which is why the memory-care approval may not appear in that text.

Since 2022, the state has visited this home 18 times and filed 15 documents. The most recent — a complaint investigation report on December 16, 2025 — closed with the state’s outcome word: “Unfounded.”

Most recent state visit
December 16, 2025
Occupancy at that visit
45 of 65 beds

The state's published file for this home includes 7 documents with transcribed findings, dated July 18, 2024 to December 16, 2025. 7 of the 7 carry the state's recorded outcome word: “Substantiated” (3), “Unfounded” (3), “Unsubstantiated” (1). 7 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 7 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 13 of 15 documentsFull record on the state’s site →
20258 state visits · 8 documents
Dec 16, 2025Complaint investigation reportUnfounded

Allegation investigated: Staff did not ensure that unit has heat Facility unit is in disrepair

On 12/16/2025, At 10:30AM Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to investigate and deliver findings for the alleged allegations. LPA identified herself and met with Don McDonald who was informed of the purpose of the visit. The investigation consisted of the following: LPA Conducted interviews with the Administrator Don McDonald and the Maintenance Director Robert Esquer. LPA reviewed residents’ roster for assisted living and independent living and Quotes from Nico's Air Conditioning & Heating dated 3/08/2025 and Beach Air Conditioning dated 10/27/2025. Continued.... Unfoundedthe state’s words, verbatim · CDSS document, Dec 16, 2025 · control 11-AS-20251211163453
Nov 6, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff did not abide by the admission agreement.

On 11/6/25, at 9:30am, the department conducted an initial complaint visit to the facility and was greeted by Don McDonald, Executive Director. The department explained the purpose of this visit is to gather information about the complaint, gather facility files, interview staff and residents, and deliver findings for the allegation mentioned above. The investigation consisted of the following: The department investigated the allegations mentioned in this complaint and conducted interviews with staff (S1-S3) and resident (R1). The department received the following facility documents: Resident Roster (Date: 11/6/2025), Staff Roster (Dated: No Date), Admission Agreement (Dated: 06/29/2020, 07/28/2023, 06/02/2025), Face Sheet (Dated: 04/14/2021, 01/25/2024), Physician’s Report (Dated: 04/27/2024, 06/17/2020), Needs and Service Plan (Dated: 09/16/2025), Notice of Rent Increase Unsigned (Dated: 12/30/2024), 30-Day Termination Notice (Dated: 10/30/2025), Financial Power of Attorney (Dated: 0the state’s words, verbatim · CDSS document, Nov 6, 2025 · control 11-AS-20251103094002
Nov 3, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Facility gate is in disrepair.

On 11/3/25, at 9:30am, the department conducted an initial complaint visit to the facility and was greeted by Marylou Escobedo, Resident Care Director. LPA explained the purpose of this visit is to gather information about the complaint, gather facility files, interview staff and residents, and deliver findings for the allegation mentioned above. The investigation consisted of the following: The department investigated the allegations mentioned in this complaint and conducted interviews with staff (S1-S4) and residents (R1-R4). The department received the following facility documents: Resident Roster (Date: No Date), Staff Roster (Dated:09/27/2025), Community Controls Gate Invoice (Dated: 10/31/2025), and The W.C. Friend Company Gate Invoice (Dated: 08/30/2024) from the facility. The investigation revealed the following: Allegation- Facility gate is in disrepair. Report Continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 3, 2025 · control 11-AS-20251027114820
Oct 7, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 27, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 9, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 18, 2025Complaint investigation reportSubstantiated

Allegation investigated: Facility does not have hot water.

This report supercedes report dated 06/17/25, this report is to only change report verbiage and this report does not change report findings from 06/17/25. On 06/17/25, Licensing Program Analyst (LPA) Lizeth Villegas and Alfonso Iniguez conducted a subsequent complaint visit regarding the allegation(s) above. The Department met with (ED) Executive Director Don McDonald, as the purpose of today’s visit was explained. The investigation consisted of the following: On 06/16/25 The Department obtained copies of the staff and resident rosters and on 06/16/25 from 3pm-3:45pm The Department conducted Interviews with resident #1-4 (R1-R4), and from 4pm-4:30pm interviews were conducted with ED and staff #1-2 (S1-S2). On 06/16/25 The Department conducted water temperature checks in the following bedrooms in the assisted living unit: 413, 405, 418, 403, 502, 507, 516, 519, 603, 605, 614, 619, assisted living unit dining room, and the kitchen in the independent living building. On 06/17/25 The Departhe state’s words, verbatim · CDSS document, Jun 18, 2025 · control 11-AS-20250616142252
Jun 17, 2025Complaint investigation reportSubstantiated

Allegation investigated: Facility does not have hot water.

On 06/17/25, Licensing Program Analyst (LPA) Lizeth Villegas and Alfonso Iniguez conducted a subsequent complaint visit regarding the allegation(s) above. The Department met with (ED) Executive Director Don McDonald, as the purpose of today’s visit was explained. The investigation consisted of the following: On 06/16/25 The Department obtained copies of the staff and resident rosters and on 06/16/25 from 3pm-3:45pm The Department conducted Interviews with resident #1-4 (R1-R4), and from 4pm-4:30pm interviews were conducted with ED and staff #1-2 (S1-S2). On 06/16/25 The Department conducted water temperature checks in the following bedrooms in the assisted living unit: 413, 405, 418, 403, 502, 507, 516, 519, 603, 605, 614, 619, assisted living unit dining room, and the kitchen in the independent living building. On 06/17/25 The Department conducted water temperature checks along with room temperature checks in the following bedrooms: 402, 407, 413, 505, 517, 518, 613, 620. On 06/17/25the state’s words, verbatim · CDSS document, Jun 17, 2025 · control 11-AS-20250616142252
20244 state visits · 5 documents
Oct 22, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 11, 2024Complaint investigation reportUnfounded

Allegation investigated: Facility air conditioner is in disrepair.

On 09/11/24, Licensing Program Analyst (LPA) Ernand Dabuet conducted an initial unannounced complaint visit at this facility. LPA was greeted by Resident Service Director Marylou Escobedo. LPA explained the purpose of this visit was to gather information in reference allegation mentioned above. The investigation consisted of the following: An initial investigation visit on 09/11/24. A review of Register of Resident Roster, Personnel Report LIC 500, An interview with Resident Service Director and Director Don McDonald. Additional interviews with Residents #1-#9 (R1-R9). A tour of the facility was conducted for the Assisted Living commercial kitchen and floors 4th, 5th, and 6th. INVESTIGATION REVEALED THE FOLLOWING: The details of the complaint alleged the facility air conditioner is in disrepair. The information provided the senior living facility has been without air conditioning for over five weeks, throughout the heatwave. There is a concern the facility does not plan on fixing the ithe state’s words, verbatim · CDSS document, Sep 11, 2024 · control 11-AS-20240911121530
Sep 11, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 18, 2024Complaint investigation reportUnfounded

Allegation investigated: Facility failed to properly address flooding in facility.

On 07/18/24, at 10:00am, Licensing Program Analyst (LPA) Perry Scott conducted a 10-day complaint visit to the facility and was greeted by Don McDonald, Director. LPA explained the purpose of this visit is to gather information about the complaint and deliver findings for the allegation mentioned above. The investigation consisted of the following: LPA investigated the allegation mentioned in this complaint; and conducted interviews with staff (S1). PRC Restoration Invoice (Dated: 06/14/24) for flood damage was obtained from the facility for Bay Towers At Bixby Knolls Active Adult & Independent Living. The investigation revealed the following: Allegation #1- Facility failed to properly address flooding in facility. The details of the complaint alleged that the facility experienced flooding on the 2nd floor throughout 5 units and did not take proper precautions to ensure the safety of the residents. Report continued on LIC9099-C Unfoundedthe state’s words, verbatim · CDSS document, Jul 18, 2024 · control 11-AS-20240710120614
May 18, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations0typical 1
Type B citations3typical 1
Substantiated complaints2typical 2
Total complaints6typical 7
State visits on file18typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2023.
Year-by-year trend
YearVisitsDocumentsSubstantiated202588320244502022220
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

≈ $5,000–$7,500 /mo
our estimate — Los Angeles County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

Free for families · We never sell your information · Homes never pay to appear, and rankings are never affected by fees.

Cost range look wrong? Report it — free →

What dementia training does staff have, and is the area secured?
Non-ambulatory approval — whole home or specific rooms, and is a spot open?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
Claim your home → · See something wrong? → · How we source every fact →
Call (562) 426-6123

Is Bay Towers At Bixby Knolls licensed?

Yes — Bay Towers At Bixby Knolls is a licensed residential care home for the elderly (RCFE) in Long Beach (Los Angeles County): California license #198320315, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 65 residents. State records list 15 inspection and complaint documents since 2022; the most recent, a complaint investigation report dated December 16, 2025, was marked “Unfounded” by the state.

Can Bay Towers At Bixby Knolls care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Bay Towers At Bixby Knolls with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 65 NON-AMBULATORY. APPROVED HOSPICE WAIVER FOR 10. FIRST, FOURTH, AND SIXTH FLOORS, ALONG WITH DINING, ACTIVITIES, AND PREP KITCHEN AREAS, ARE LICENSED BY CCL IN BLDG B.

How much does Bay Towers At Bixby Knolls cost?

California's public licensing record does not include Bay Towers At Bixby Knolls's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Bay Towers At Bixby Knolls accept Medi-Cal or the Assisted Living Waiver?

Bay Towers At Bixby Knolls is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

45 of 65 beds occupied (69%) when the state visited on December 16, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Bay Towers At Bixby Knolls?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 18 state visits and 15 dated documents since 2022 for Bay Towers At Bixby Knolls; 7 complaint-investigation narratives are transcribed verbatim below. The most recent, dated December 16, 2025, records an allegation the state marked “Unfounded”. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

7 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedStaff did not ensure that unit has heat Facility unit is in disrepair
State's findingUnfoundedThe state investigated and found the allegation to be false.
On 12/16/2025, At 10:30AM Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to investigate and deliver findings for the alleged allegations. LPA identified herself and met with Don McDonald who was informed of the purpose of the visit. The investigation consisted of the following: LPA Conducted interviews with the Administrator Don McDonald and the Maintenance Director Robert Esquer. LPA reviewed residents’ roster for assisted living and independent living and Quotes from Nico's Air Conditioning & Heating dated 3/08/2025 and Beach Air Conditioning dated 10/27/2025. Continued.... Unfounded— CDSS inspection report, December 16, 2025 · control 11-AS-20251211163453
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff did not abide by the admission agreement.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 11/6/25, at 9:30am, the department conducted an initial complaint visit to the facility and was greeted by Don McDonald, Executive Director. The department explained the purpose of this visit is to gather information about the complaint, gather facility files, interview staff and residents, and deliver findings for the allegation mentioned above. The investigation consisted of the following: The department investigated the allegations mentioned in this complaint and conducted interviews with staff (S1-S3) and resident (R1). The department received the following facility documents: Resident Roster (Date: 11/6/2025), Staff Roster (Dated: No Date), Admission Agreement (Dated: 06/29/2020, 07/28/2023, 06/02/2025), Face Sheet (Dated: 04/14/2021, 01/25/2024), Physician’s Report (Dated: 04/27/2024, 06/17/2020), Needs and Service Plan (Dated: 09/16/2025), Notice of Rent Increase Unsigned (Dated: 12/30/2024), 30-Day Termination Notice (Dated: 10/30/2025), Financial Power of Attorney (Dated: 0— CDSS inspection report, November 6, 2025 · control 11-AS-20251103094002
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility gate is in disrepair.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 11/3/25, at 9:30am, the department conducted an initial complaint visit to the facility and was greeted by Marylou Escobedo, Resident Care Director. LPA explained the purpose of this visit is to gather information about the complaint, gather facility files, interview staff and residents, and deliver findings for the allegation mentioned above. The investigation consisted of the following: The department investigated the allegations mentioned in this complaint and conducted interviews with staff (S1-S4) and residents (R1-R4). The department received the following facility documents: Resident Roster (Date: No Date), Staff Roster (Dated:09/27/2025), Community Controls Gate Invoice (Dated: 10/31/2025), and The W.C. Friend Company Gate Invoice (Dated: 08/30/2024) from the facility. The investigation revealed the following: Allegation- Facility gate is in disrepair. Report Continued on LIC9099-C Unsubstantiated— CDSS inspection report, November 3, 2025 · control 11-AS-20251027114820
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility does not have hot water.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
This report supercedes report dated 06/17/25, this report is to only change report verbiage and this report does not change report findings from 06/17/25. On 06/17/25, Licensing Program Analyst (LPA) Lizeth Villegas and Alfonso Iniguez conducted a subsequent complaint visit regarding the allegation(s) above. The Department met with (ED) Executive Director Don McDonald, as the purpose of today’s visit was explained. The investigation consisted of the following: On 06/16/25 The Department obtained copies of the staff and resident rosters and on 06/16/25 from 3pm-3:45pm The Department conducted Interviews with resident #1-4 (R1-R4), and from 4pm-4:30pm interviews were conducted with ED and staff #1-2 (S1-S2). On 06/16/25 The Department conducted water temperature checks in the following bedrooms in the assisted living unit: 413, 405, 418, 403, 502, 507, 516, 519, 603, 605, 614, 619, assisted living unit dining room, and the kitchen in the independent living building. On 06/17/25 The Depar— CDSS inspection report, June 18, 2025 · control 11-AS-20250616142252
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility does not have hot water.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 06/17/25, Licensing Program Analyst (LPA) Lizeth Villegas and Alfonso Iniguez conducted a subsequent complaint visit regarding the allegation(s) above. The Department met with (ED) Executive Director Don McDonald, as the purpose of today’s visit was explained. The investigation consisted of the following: On 06/16/25 The Department obtained copies of the staff and resident rosters and on 06/16/25 from 3pm-3:45pm The Department conducted Interviews with resident #1-4 (R1-R4), and from 4pm-4:30pm interviews were conducted with ED and staff #1-2 (S1-S2). On 06/16/25 The Department conducted water temperature checks in the following bedrooms in the assisted living unit: 413, 405, 418, 403, 502, 507, 516, 519, 603, 605, 614, 619, assisted living unit dining room, and the kitchen in the independent living building. On 06/17/25 The Department conducted water temperature checks along with room temperature checks in the following bedrooms: 402, 407, 413, 505, 517, 518, 613, 620. On 06/17/25— CDSS inspection report, June 17, 2025 · control 11-AS-20250616142252

2024

Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedFacility air conditioner is in disrepair.
State's findingUnfoundedThe state investigated and found the allegation to be false.
On 09/11/24, Licensing Program Analyst (LPA) Ernand Dabuet conducted an initial unannounced complaint visit at this facility. LPA was greeted by Resident Service Director Marylou Escobedo. LPA explained the purpose of this visit was to gather information in reference allegation mentioned above. The investigation consisted of the following: An initial investigation visit on 09/11/24. A review of Register of Resident Roster, Personnel Report LIC 500, An interview with Resident Service Director and Director Don McDonald. Additional interviews with Residents #1-#9 (R1-R9). A tour of the facility was conducted for the Assisted Living commercial kitchen and floors 4th, 5th, and 6th. INVESTIGATION REVEALED THE FOLLOWING: The details of the complaint alleged the facility air conditioner is in disrepair. The information provided the senior living facility has been without air conditioning for over five weeks, throughout the heatwave. There is a concern the facility does not plan on fixing the i— CDSS inspection report, September 11, 2024 · control 11-AS-20240911121530
Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedFacility failed to properly address flooding in facility.
State's findingUnfoundedThe state investigated and found the allegation to be false.
On 07/18/24, at 10:00am, Licensing Program Analyst (LPA) Perry Scott conducted a 10-day complaint visit to the facility and was greeted by Don McDonald, Director. LPA explained the purpose of this visit is to gather information about the complaint and deliver findings for the allegation mentioned above. The investigation consisted of the following: LPA investigated the allegation mentioned in this complaint; and conducted interviews with staff (S1). PRC Restoration Invoice (Dated: 06/14/24) for flood damage was obtained from the facility for Bay Towers At Bixby Knolls Active Adult & Independent Living. The investigation revealed the following: Allegation #1- Facility failed to properly address flooding in facility. The details of the complaint alleged that the facility experienced flooding on the 2nd floor throughout 5 units and did not take proper precautions to ensure the safety of the residents. Report continued on LIC9099-C Unfounded— CDSS inspection report, July 18, 2024 · control 11-AS-20240710120614

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 18 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
0
typical for this size: 1
Type B citations
3
typical for this size: 1
Substantiated complaints
2
typical for this size: 2
Total complaints
6
typical for this size: 7
State visits on file
18
typical for this size: 19
See the full inspection record on the state's site →
Talk to this home directly

You can call them yourself, anytime — you never have to go through us.

(562) 426-6123
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

Operate this home? The record above comes from California's public licensing data. You can respond or correct it — free. Claim your home — free →

See something wrong? Report an error — free → · How we source every fact →

This page is generated from CDSS Community Care Licensing public records. How we build these pages →

Do you run Bay Towers At Bixby Knolls? Claim this listing — free — add photos, activities, languages, and today’s availability.