Rosecrans Villa Residential Care is a residential care home for the elderly (RCFE) in Hawthorne, Los Angeles County, California — state license #198204972, licensed for 135 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 24 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated June 3, 2026 — published below in full, verbatim and unscored.

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Rosecrans Villa Residential Care

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Residential care home for the elderly (RCFE) · Large community, 135 residents · Hawthorne, CA · Los Angeles County
LicensedWheelchairMemory care not on fileHospice not on fileBedridden not on file
No openings reportedBeds change hands in days ·
License #198204972, held since 2006 · read from the California state record on August 2, 2026 ·See on State Site →
14110 Cordary Avenue · Hawthorne, Los Angeles County
Phone
(310) 675-9163
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 135 residents
Dementia / memory careNot on file — ask the home
Hospice careNot on file — ask the home
Bedridden careNot on file — ask the home

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
FACILITY IS LICENSED TO SERVE 135 NON-AMBULATORY RESIDENTS AGE 60 AND ABOVE.State service designation935 - ELDERLYthe CDSS license record, verbatim · checked August 2, 2026

Since 2021, the state has visited this home 28 times and filed 24 documents. The most recent is a complaint investigation report, dated June 3, 2026.

Most recent state visit
July 14, 2026
Occupancy at the January 23, 2026 visit
109 of 135 beds

The state's published file for this home includes 14 documents with transcribed findings, dated February 16, 2023 to January 23, 2026. 14 of the 14 carry the state's recorded outcome word: “Substantiated” (1), “Unfounded” (1), “Unsubstantiated” (12). 14 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 14 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 19 of 24 documentsFull record on the state’s site →
20262 state visits · 3 documents
Jun 3, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 23, 2026Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not ensure that the resident's hygiene care needs were properly met at the facility

On 1/23/2026, Licensing Program Analyst (LPA) Socorro Leandro conducted an unannounced subsequent complaint investigation visit regarding the allegation listed above. LPA met with the Administrator, Sandra Lopez, and the purpose of the visit was explained. LPA was granted entry to the facility. Investigation consisted of the following: On 12/23/2025, a facility tour was conducted, interviews were conducted, and records were gathered. Resident 2 (R2) to Resident 11 (R11) and Staff 1 (S1) to Staff 4 (S4) were interviewed. On 1/23/2026, records were reviewed and Resident 1 (R1) and Staff 5 (S5) were interviewed. Facility records reviewed consisted of Resident Roster dated 12/2025, Employee Roster dated 7/2025, and Weekly Shower Schedules. Resident 1’s (R1) records were reviewed which consisted of Admission Agreement dated 5/8/2025, Physicians Report dated 5/8/2025, Appraisal/Needs And Services Plan dated 5/8/2025, Appraisal/Needs And Services Plan dated 1/20/2026, Unusual Incident Reportsthe state’s words, verbatim · CDSS document, Jan 23, 2026 · control 11-AS-20251218122037
Jan 23, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20255 state visits · 6 documents
Oct 15, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 18, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff does not provide resident with appropriate sleeping accommodations.

On 09/18/2025, Licensing Program Analyst (LPA) Socorro Leandro conducted an unannounced complaint investigation visit regarding the allegation listed above. LPA met with Administrator Sandra Lopez and the purpose of the visit was explained. LPA was granted entry to the facility. Investigation consisted of the following: On 09/18/2025, facility tour was conducted, interviews were conducted, records were gathered and reviewed. Interviews were conducted with Resident 1 (R1) to Resident 11 (R11) and Staff 1 (S1) to Staff 4 (S4). Facility records were reviewed which consisted of Personnel Report dated 07/2025, Resident Roster dated 09/01/2025, and Resident Laundry Schedule. R1’s records were reviewed which consisted of Physicians Report dated 08/24/2020, Preplacement Appraisal Information dated 12/12/2024, and Appraisal/Needs and Services Plan dated 04/08/2025. Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 18, 2025 · control 11-AS-20250910171631
Aug 22, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff is witholding residents mail.

On 08/22/2025, Licensing Program Analyst (LPA) Regina Cloyd conducted an initial visit to gather information regarding the above allegation. LPA met with Administrator Sandra Lopez and the purpose of the visit was explained. Investigation consisted of the following: On 08/22/2025, LPA obtained Personnel Report, Register of Residents, and interviewed Staff #1 – 10 (S1-S10) and Residents #1 – 10 (R1 – R10). Investigation revealed the following: Allegation: Staff is withholding residents mail. Staff interviews (S1 – S10) indicated that mail is passed out everyday by the Activities Director and staff has not received complaints from residents about not receiving their mail. Continue to LIC9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 22, 2025 · control 11-AS-20250818152758
Jun 18, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff are forcing resident to take medication

On 06/18/2025, Licensing Program Analyst (LPA) Socorro Leandro conducted an unannounced continuation complaint investigation visit regarding the allegation listed above. LPA met with Administrator, Sandra Lopez and the purpose of the visit was explained. LPA was granted entry to the facility. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 18, 2025 · control 11-AS-20250613170729
Apr 4, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Financial abuse to resident. Staff are not ensuring that facility is free of pest. Staff are not ensuring residents are provided a safe environment.

On 04/04/2025, the California Department of Social Services (CDSS) Community Care Community Care Licensing (CCL) Licensing Program Analyst (LPA) Socorro Leandro conducted an initial unannounced complaint visit. LPA met with Administrator, Sandra Lopez and the purpose of the visit was explained. LPA was granted entry to the facility. Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 4, 2025 · control 11-AS-20250327160411
Apr 4, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Licensee does not ensure food served is of good quality Staff did not seek medical attention for resident in a timely manner

On 04/04/2025, the California Department of Social Services (CDSS) Community Care Community Care Licensing (CCL) Licensing Program Analyst (LPA) Socorro Leandro conducted an initial unannounced complaint visit. LPA met with Administrator, Sandra Lopez and the purpose of the visit was explained. LPA was granted entry to the facility. Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 4, 2025 · control 11-AS-20250403095344
20245 state visits · 7 documents
Dec 18, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff contaminated residents' food Staff speak inappropriately to residents Staff threatened to evict resident

On 12/18/2024, the Department of Social Services (DSS) - Community Care Licensing Division (CCLD) staff conducted an unannounced complaint visit at this facility. CCLD staff was greeted by Administrator, Sandra Lopez. The investigation consisted of the following: The department interviewed 5 staff and 10 residents, toured the kitchen, reviewed facility records and Resident 1’s (R1) records. Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 18, 2024 · control 11-AS-20241216095515
Nov 4, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff caused injury to resident Staff restrained resident

On 11/4/24, Licensing Program Analyst (LPA) Felisa Shirley conducted an unannounced subsequent visit to this facility. LPA was met by Sandra Lopez, Administrator, and explained the purpose of the visit is to investigate and deliver findings for the allegations mentioned above. LPA was granted access to the facility. The investigation consisted of the following: On 1/25/24 LPA Felisa Shirley requested and received copies of the following records: Staff Roster, Resident Rosters, admissions agreement, identification and emergency information, physician’s report, MAR, Letters of Conservatorship, Preplacement Appraisal Information, Client personal property and valuables. On 11/4/2024 LPA Shirley conducted a health and safety check and requested and received copies of medical records from Kindred – Paramount, List of Hospitalizations, SIR dated 1/22/24, internal communications and body check dated 1/19/24. LPA interviewed staff S-1 – S-5 and clients C-2 – C-10. The investigation revealed thethe state’s words, verbatim · CDSS document, Nov 4, 2024 · control 11-AS-20240124143607
Oct 31, 2024Complaint investigation reportUnfounded

Allegation investigated: Staff did not ensure resident's doctor received resident's medical records

On 10/31/2024, the Department of Social Services (DSS) - Community Care Licensing Division (CCLD) staff conducted an unannounced complaint visit at this facility. CCLD staff was greeted by Administrator Sandra Lopez. CCLD staff explained the purpose of this visit. The investigation consisted of the following: On 10/31/2024, The department interviewed 10 out of 112 residents and 6 out of 35 staff. The department gathered facility records. Unfoundedthe state’s words, verbatim · CDSS document, Oct 31, 2024 · control 11-AS-20241030091044
Oct 31, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not ensure the facility was free of pests Staff did not safeguard resident's personal belongings

On 10/31/2024, the Department of Social Services (DSS) - Community Care Licensing Division (CCLD) staff conducted an unannounced complaint visit at this facility. CCLD staff was greeted by Administrator Sandra Lopez. CCLD staff explained the purpose of this visit. The investigation consisted of the following: On 10/31/2024, The department interviewed 10 out of 112 residents and 6 out of 35 staff. The department toured resident rooms and the kitchen area. The department gathered facility records. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 31, 2024 · control 11-AS-20241030091044
Sep 12, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 6, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not assist resident with scheduling their medical appointments

On 09/06/2024 at around 08:00 AM Licensing Program Analyst (LPA) Leandro conducted a complaint investigation regarding the allegation listed above. LPA met with Administrator Sandra Lopez and the purpose of the visit was explained. The investigation consisted of the following: During today’s investigation LPA interviewed Resident 1 (R1), and 2 out of 35 staff. LPA reviewed Personnel Report, Register of Facility Residents, Plan of Operation, Medical Appointment Binders, and R1’s records. Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 6, 2024 · control 11-AS-20240905103943
Sep 6, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20233 state visits · 3 documents
Nov 2, 2023Complaint investigation reportSubstantiated

Allegation investigated: Staff does not ensure facility is free of pests.

On 11/02/2023 LPA Alfonso Iniguez conducted an unannounced complaint visit. LPA Iniguez met with Sandra Lopez/Administrator. LPA explained the purpose of this visit. Investigation Consisted of: LPA conducted the following interviews: Administrator(A#1), Staff (S#1-S#10) residents (R#1-R#10), Reporting Party (RP) and Witness #1(W#1). LPA obtained and reviewed the following documents: Resident’s roster, Personnel roster, (R#1-R#10) Identification and Emergency Information, (R#1-R#10) Physicians Report for Residential Care Facilities for the Elderly, (R#1-R#10) Needs and Services Plan, (R#1-R#10) Medication Administration Record (MAR) for October 2023, LTCOP Report dated on 10/24/2023 and Copies of 5 months receipts from Pest Control company and Physical tour of the facility (10 random resident’s rooms, kitchen and common areas). Evaluation Report continues LIC 9099-C Substantiatedthe state’s words, verbatim · CDSS document, Nov 2, 2023 · control 11-AS-20231025084932
Oct 6, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 23, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations0typical 1
Type B citations1typical 1
Substantiated complaints1typical 2
Total complaints16typical 7
State visits on file28typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2006.
Year-by-year trend
YearVisitsDocumentsSubstantiated202623020255602024570202367120221102021110
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

$5,000$7,500 /mo
our estimate — Los Angeles County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home is on the DHCS waiver list (checked August 9, 2026). Details →

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Non-ambulatory approval — whole home or specific rooms, and is a spot open?
If end-of-life care were ever needed, could they stay here? What’s the plan?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
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Call (310) 675-9163

Is Rosecrans Villa Residential Care licensed?

Yes — Rosecrans Villa Residential Care is a licensed residential care home for the elderly (RCFE) in Hawthorne (Los Angeles County): California license #198204972, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 135 residents. State records list 24 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated June 3, 2026, appears in the inspection record on this page.

Can Rosecrans Villa Residential Care care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Rosecrans Villa Residential Care with clearances for wheelchair / non-ambulatory; it does not list dementia / memory care, hospice care, and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordFACILITY IS LICENSED TO SERVE 135 NON-AMBULATORY RESIDENTS AGE 60 AND ABOVE.

How much does Rosecrans Villa Residential Care cost?

California's public licensing record does not include Rosecrans Villa Residential Care's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Rosecrans Villa Residential Care accept Medi-Cal or the Assisted Living Waiver?

Yes — Medi-Cal can help pay for care at Rosecrans Villa Residential Care through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.

Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

109 of 135 beds occupied (81%) when the state visited on January 23, 2026. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Rosecrans Villa Residential Care?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 28 state visits and 24 dated documents since 2021 for Rosecrans Villa Residential Care; 14 complaint-investigation narratives are transcribed verbatim below. The most recent, dated January 23, 2026, records an allegation the state marked “Unsubstantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

14 transcribed reports on file

2026

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not ensure that the resident's hygiene care needs were properly met at the facility
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 1/23/2026, Licensing Program Analyst (LPA) Socorro Leandro conducted an unannounced subsequent complaint investigation visit regarding the allegation listed above. LPA met with the Administrator, Sandra Lopez, and the purpose of the visit was explained. LPA was granted entry to the facility. Investigation consisted of the following: On 12/23/2025, a facility tour was conducted, interviews were conducted, and records were gathered. Resident 2 (R2) to Resident 11 (R11) and Staff 1 (S1) to Staff 4 (S4) were interviewed. On 1/23/2026, records were reviewed and Resident 1 (R1) and Staff 5 (S5) were interviewed. Facility records reviewed consisted of Resident Roster dated 12/2025, Employee Roster dated 7/2025, and Weekly Shower Schedules. Resident 1’s (R1) records were reviewed which consisted of Admission Agreement dated 5/8/2025, Physicians Report dated 5/8/2025, Appraisal/Needs And Services Plan dated 5/8/2025, Appraisal/Needs And Services Plan dated 1/20/2026, Unusual Incident ReportsCDSS inspection report, January 23, 2026 · control 11-AS-20251218122037

2025

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff does not provide resident with appropriate sleeping accommodations.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 09/18/2025, Licensing Program Analyst (LPA) Socorro Leandro conducted an unannounced complaint investigation visit regarding the allegation listed above. LPA met with Administrator Sandra Lopez and the purpose of the visit was explained. LPA was granted entry to the facility. Investigation consisted of the following: On 09/18/2025, facility tour was conducted, interviews were conducted, records were gathered and reviewed. Interviews were conducted with Resident 1 (R1) to Resident 11 (R11) and Staff 1 (S1) to Staff 4 (S4). Facility records were reviewed which consisted of Personnel Report dated 07/2025, Resident Roster dated 09/01/2025, and Resident Laundry Schedule. R1’s records were reviewed which consisted of Physicians Report dated 08/24/2020, Preplacement Appraisal Information dated 12/12/2024, and Appraisal/Needs and Services Plan dated 04/08/2025. UnsubstantiatedCDSS inspection report, September 18, 2025 · control 11-AS-20250910171631
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff is witholding residents mail.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 08/22/2025, Licensing Program Analyst (LPA) Regina Cloyd conducted an initial visit to gather information regarding the above allegation. LPA met with Administrator Sandra Lopez and the purpose of the visit was explained. Investigation consisted of the following: On 08/22/2025, LPA obtained Personnel Report, Register of Residents, and interviewed Staff #1 – 10 (S1-S10) and Residents #1 – 10 (R1 – R10). Investigation revealed the following: Allegation: Staff is withholding residents mail. Staff interviews (S1 – S10) indicated that mail is passed out everyday by the Activities Director and staff has not received complaints from residents about not receiving their mail. Continue to LIC9099-C. UnsubstantiatedCDSS inspection report, August 22, 2025 · control 11-AS-20250818152758
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff are forcing resident to take medication
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 06/18/2025, Licensing Program Analyst (LPA) Socorro Leandro conducted an unannounced continuation complaint investigation visit regarding the allegation listed above. LPA met with Administrator, Sandra Lopez and the purpose of the visit was explained. LPA was granted entry to the facility. UnsubstantiatedCDSS inspection report, June 18, 2025 · control 11-AS-20250613170729
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFinancial abuse to resident. Staff are not ensuring that facility is free of pest. Staff are not ensuring residents are provided a safe environment.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 04/04/2025, the California Department of Social Services (CDSS) Community Care Community Care Licensing (CCL) Licensing Program Analyst (LPA) Socorro Leandro conducted an initial unannounced complaint visit. LPA met with Administrator, Sandra Lopez and the purpose of the visit was explained. LPA was granted entry to the facility. UnsubstantiatedCDSS inspection report, April 4, 2025 · control 11-AS-20250327160411
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedLicensee does not ensure food served is of good quality Staff did not seek medical attention for resident in a timely manner
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 04/04/2025, the California Department of Social Services (CDSS) Community Care Community Care Licensing (CCL) Licensing Program Analyst (LPA) Socorro Leandro conducted an initial unannounced complaint visit. LPA met with Administrator, Sandra Lopez and the purpose of the visit was explained. LPA was granted entry to the facility. UnsubstantiatedCDSS inspection report, April 4, 2025 · control 11-AS-20250403095344

2024

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff contaminated residents' food Staff speak inappropriately to residents Staff threatened to evict resident
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 12/18/2024, the Department of Social Services (DSS) - Community Care Licensing Division (CCLD) staff conducted an unannounced complaint visit at this facility. CCLD staff was greeted by Administrator, Sandra Lopez. The investigation consisted of the following: The department interviewed 5 staff and 10 residents, toured the kitchen, reviewed facility records and Resident 1’s (R1) records. UnsubstantiatedCDSS inspection report, December 18, 2024 · control 11-AS-20241216095515
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff caused injury to resident Staff restrained resident
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 11/4/24, Licensing Program Analyst (LPA) Felisa Shirley conducted an unannounced subsequent visit to this facility. LPA was met by Sandra Lopez, Administrator, and explained the purpose of the visit is to investigate and deliver findings for the allegations mentioned above. LPA was granted access to the facility. The investigation consisted of the following: On 1/25/24 LPA Felisa Shirley requested and received copies of the following records: Staff Roster, Resident Rosters, admissions agreement, identification and emergency information, physician’s report, MAR, Letters of Conservatorship, Preplacement Appraisal Information, Client personal property and valuables. On 11/4/2024 LPA Shirley conducted a health and safety check and requested and received copies of medical records from Kindred – Paramount, List of Hospitalizations, SIR dated 1/22/24, internal communications and body check dated 1/19/24. LPA interviewed staff S-1 – S-5 and clients C-2 – C-10. The investigation revealed theCDSS inspection report, November 4, 2024 · control 11-AS-20240124143607
Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedStaff did not ensure resident's doctor received resident's medical records
State's findingUnfoundedThe state investigated and found the allegation to be false.
On 10/31/2024, the Department of Social Services (DSS) - Community Care Licensing Division (CCLD) staff conducted an unannounced complaint visit at this facility. CCLD staff was greeted by Administrator Sandra Lopez. CCLD staff explained the purpose of this visit. The investigation consisted of the following: On 10/31/2024, The department interviewed 10 out of 112 residents and 6 out of 35 staff. The department gathered facility records. UnfoundedCDSS inspection report, October 31, 2024 · control 11-AS-20241030091044
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not ensure the facility was free of pests Staff did not safeguard resident's personal belongings
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 10/31/2024, the Department of Social Services (DSS) - Community Care Licensing Division (CCLD) staff conducted an unannounced complaint visit at this facility. CCLD staff was greeted by Administrator Sandra Lopez. CCLD staff explained the purpose of this visit. The investigation consisted of the following: On 10/31/2024, The department interviewed 10 out of 112 residents and 6 out of 35 staff. The department toured resident rooms and the kitchen area. The department gathered facility records. UnsubstantiatedCDSS inspection report, October 31, 2024 · control 11-AS-20241030091044
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not assist resident with scheduling their medical appointments
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 09/06/2024 at around 08:00 AM Licensing Program Analyst (LPA) Leandro conducted a complaint investigation regarding the allegation listed above. LPA met with Administrator Sandra Lopez and the purpose of the visit was explained. The investigation consisted of the following: During today’s investigation LPA interviewed Resident 1 (R1), and 2 out of 35 staff. LPA reviewed Personnel Report, Register of Facility Residents, Plan of Operation, Medical Appointment Binders, and R1’s records. UnsubstantiatedCDSS inspection report, September 6, 2024 · control 11-AS-20240905103943

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 28 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
0
typical for this size: 1
Type B citations
1
typical for this size: 1
Substantiated complaints
1
typical for this size: 2
Total complaints
16
typical for this size: 7
State visits on file
28
typical for this size: 19
See the full inspection record on the state's site →
Talk to this home directly

You can call them yourself, anytime — you never have to go through us.

(310) 675-9163
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

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