Country Inn Of Downey is a residential care home for the elderly (RCFE) in Downey, Los Angeles County, California — state license #197803745, licensed for 150 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 50 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated July 2, 2026 — published below in full, verbatim and unscored.

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Country Inn Of Downey

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Residential care home for the elderly (RCFE) · Large community, 150 residents · Downey, CA · Los Angeles County
LicensedWheelchairMemory care not on fileHospice not on fileBedridden not on file
No openings reportedBeds change hands in days ·
License #197803745, held since 2002 · read from the California state record on August 2, 2026 ·See on State Site →
11111 Myrtle St. · Downey, Los Angeles County
Phone
(562) 869-2401
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 70 residents
Dementia / memory careNot on file — ask the home
Hospice careNot on file — ask the home
Bedridden careNot on file — ask the home

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
LICENSEE PREFERS TO SERVE 150 ELDERLY RESIDENTS. A MAXIMUM OF 70 NON-AMBULATORY RESIDENTS MAY BE IN THE FACILITY.State service designation935 - ELDERLYthe CDSS license record, verbatim · checked August 2, 2026

Since 2021, the state has visited this home 55 times and filed 50 documents. The most recent is a complaint investigation report, dated July 2, 2026.

Most recent state visit
July 2, 2026
Occupancy at the December 1, 2025 visit
86 of 150 beds

The state's published file for this home includes 18 documents with transcribed findings, dated November 5, 2021 to December 1, 2025. 18 of the 18 carry the state's recorded outcome word: “Substantiated” (3), “Unsubstantiated” (15). 18 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 18 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 33 of 50 documentsFull record on the state’s site →
20264 state visits · 4 documents
Jul 2, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 12, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 22, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 16, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

202512 state visits · 14 documents
Dec 15, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 1, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not maintain a comfortable temperature for a resident in care. Staff did not ensure resident's room was not in disrepair.

Licensing Program Analyst (LPA) Tena Herrera conducted an unannounced complaint visit to deliver findings on the above allegations. LPA met with MedTech/Assistant Administrator Erika Becerra and explained the purpose of today's visit. The investigation consisted of the following: On 11/25/25 LPA obtained copies of staff & resident rosters, tour of facility, LPA tested temperature and electrical outlets throughout facility during tour. Interviews with 3 Staff (S1-S3) and 9 Residents (R1-R9) were conducted. During todays visit 12/1/25 LPA delivered findings on the above allegations. (Continued on LIC9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 1, 2025 · control 28-AS-20251119092122
Dec 1, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Unlawful eviction.

Licensing Program Analyst (LPA) Tena Herrera conducted an unannounced complaint visit to deliver findings on the above allegations. LPA met with MedTech/Assistant Administrator Erika Becerra and explained the purpose of today's visit. The investigation consisted of the following: On 11/25/25 LPA obtained copies of staff & resident rosters, copy of House Rules signed by Resident #1 (R1), and conducted interviews with 3 Staff (S1-S3) and 9 Residents (R1-R9). During todays visit 12/1/25 LPA delivered findings on the above allegations. (Continued on LIC9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 1, 2025 · control 28-AS-20251120162523
Oct 9, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not provide medication assistance to resident in care.

Licensing Program Analyst (LPA) Nune Margaryan conducted a visit in response to the above allegation. On today's visit, LPA met with Assistant Administrator. Administrator Ana Giron arrived shortly after and assisted with the visit. Purpose of the visit was explained. The investigation consisted of the following: Interviews with Administrator, Staff 1 - Staff 2 ( S1 - S2), interviews with Resident 1- Rsident 8 (R1 - R8). LPA obtained a copy of the Staff and Resident Roster, R1'Medication Administration Record (September / October 2025), Admission Agreement, Face Sheet, Physitian's Report, Resident Appraisal, Appreaisal/ Needs and Services, Transfer/ Discharged Report, SIR dated on 10/01/25. Continue 9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 9, 2025 · control 28-AS-20251001124708
Oct 7, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not prevent residents from smoking in non-smoking areas of the facility. Licensee did not ensure facility cleanliness was maintained.

Licensing Program Analyst (LPA) Tena Herrera conducted an unannounced complaint visit to investigate the above allegations. LPA met with Administrator Ana Giron and explained the purpose of today's visit. The investigation consisted of the following: LPA obtained copies of staff & resident rosters, toured the outside and both 1st and 2nd floors of the facility, and conducted interviews with 3 Staff (S1-S3) and 8 Residents (R1-R8) (Continued on LIC9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 7, 2025 · control 28-AS-20250930154352
Oct 7, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 16, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Due to lack of supervision, resident physically assaulted another resident

Licensing Program Analyst (LPA) Nune Margaryan conducted a visit in response to the above allegation. On today's visit, LPA met with Assistant Administrator. Administrator Ana Giron arrived shortly after and assisted with the visit. Purpose of the visit was explained. The investigation consisted of the following: Interviews with Administrator, Staff 1 - Staff 4 ( S1 - S4), interviews with Resident 1- Rsident 9 (R1 - R9), Family Member 1( FM1) and Family Member 2 (FM2), tour the facility. LPA observed residents in the common area watching television and also sitting outside in the patio area. Review of R1's file and facility staff schedule. Facility Staff and Residents roster were obtained. Continue 9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 16, 2025 · control 28-AS-20250911143350
Aug 28, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not maintain a comfortable temperature for residents in care.

Licensing Program Analysts (LPA) Luis De Leon conducted an initial unannounced complaint investigation visit for the allegation listed above. LPA met with the Assistant Administrator Erika Becerra and explained the reason for the visit. Administrator Ana Giron joined the visit some time after. The investigation consisted of the following: On today’s visit, LPA De Leon obtained the staff and resident rosters. The LPA toured the first and second floor and common areas. LPA interviewed nine (9) residents and seven (7) staff. Report continues on page LIC-9099c… Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 28, 2025 · control 28-AS-20250821144327
Jun 6, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 5, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 12, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 31, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 16, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 9, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20248 state visits · 8 documents
Dec 6, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 22, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 15, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 10, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 18, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 20, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 3, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 2, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20236 state visits · 7 documents
Dec 12, 2023Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 9, 2023Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 31, 2023Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 31, 2023Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 19, 2023Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 12, 2023Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 17, 2023Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations4typical 1
Type B citations4typical 1
Substantiated complaints8typical 2
Total complaints41typical 7
State visits on file55typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2002.
Year-by-year trend
YearVisitsDocumentsSubstantiated2026440202512140202488020231215220227712021220
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

≈ $5,000–$7,500 /mo
our estimate — Los Angeles County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home is on the DHCS waiver list (checked August 9, 2026). Details →

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Cost range look wrong? Report it — free →Medi-Cal waiver fact wrong? Report it — free →

Non-ambulatory approval — whole home or specific rooms, and is a spot open?
If end-of-life care were ever needed, could they stay here? What’s the plan?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
Claim your home → · See something wrong? → · How we source every fact →
Call (562) 869-2401

Is Country Inn Of Downey licensed?

Yes — Country Inn Of Downey is a licensed residential care home for the elderly (RCFE) in Downey (Los Angeles County): California license #197803745, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 150 residents. State records list 50 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated July 2, 2026, appears in the inspection record on this page.

Can Country Inn Of Downey care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Country Inn Of Downey with clearances for wheelchair / non-ambulatory; it does not list dementia / memory care, hospice care, and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordLICENSEE PREFERS TO SERVE 150 ELDERLY RESIDENTS. A MAXIMUM OF 70 NON-AMBULATORY RESIDENTS MAY BE IN THE FACILITY.

How much does Country Inn Of Downey cost?

California's public licensing record does not include Country Inn Of Downey's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Country Inn Of Downey accept Medi-Cal or the Assisted Living Waiver?

Yes — Medi-Cal can help pay for care at Country Inn Of Downey through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.

Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

86 of 150 beds occupied (57%) when the state visited on December 1, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Country Inn Of Downey?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 55 state visits and 50 dated documents since 2021 for Country Inn Of Downey; 18 complaint-investigation narratives are transcribed verbatim below. The most recent, dated December 1, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

18 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not maintain a comfortable temperature for a resident in care. Staff did not ensure resident's room was not in disrepair.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Tena Herrera conducted an unannounced complaint visit to deliver findings on the above allegations. LPA met with MedTech/Assistant Administrator Erika Becerra and explained the purpose of today's visit. The investigation consisted of the following: On 11/25/25 LPA obtained copies of staff & resident rosters, tour of facility, LPA tested temperature and electrical outlets throughout facility during tour. Interviews with 3 Staff (S1-S3) and 9 Residents (R1-R9) were conducted. During todays visit 12/1/25 LPA delivered findings on the above allegations. (Continued on LIC9099-C) Unsubstantiated— CDSS inspection report, December 1, 2025 · control 28-AS-20251119092122
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedUnlawful eviction.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Tena Herrera conducted an unannounced complaint visit to deliver findings on the above allegations. LPA met with MedTech/Assistant Administrator Erika Becerra and explained the purpose of today's visit. The investigation consisted of the following: On 11/25/25 LPA obtained copies of staff & resident rosters, copy of House Rules signed by Resident #1 (R1), and conducted interviews with 3 Staff (S1-S3) and 9 Residents (R1-R9). During todays visit 12/1/25 LPA delivered findings on the above allegations. (Continued on LIC9099-C) Unsubstantiated— CDSS inspection report, December 1, 2025 · control 28-AS-20251120162523
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not provide medication assistance to resident in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Nune Margaryan conducted a visit in response to the above allegation. On today's visit, LPA met with Assistant Administrator. Administrator Ana Giron arrived shortly after and assisted with the visit. Purpose of the visit was explained. The investigation consisted of the following: Interviews with Administrator, Staff 1 - Staff 2 ( S1 - S2), interviews with Resident 1- Rsident 8 (R1 - R8). LPA obtained a copy of the Staff and Resident Roster, R1'Medication Administration Record (September / October 2025), Admission Agreement, Face Sheet, Physitian's Report, Resident Appraisal, Appreaisal/ Needs and Services, Transfer/ Discharged Report, SIR dated on 10/01/25. Continue 9099C Unsubstantiated— CDSS inspection report, October 9, 2025 · control 28-AS-20251001124708
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not prevent residents from smoking in non-smoking areas of the facility. Licensee did not ensure facility cleanliness was maintained.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Tena Herrera conducted an unannounced complaint visit to investigate the above allegations. LPA met with Administrator Ana Giron and explained the purpose of today's visit. The investigation consisted of the following: LPA obtained copies of staff & resident rosters, toured the outside and both 1st and 2nd floors of the facility, and conducted interviews with 3 Staff (S1-S3) and 8 Residents (R1-R8) (Continued on LIC9099-C) Unsubstantiated— CDSS inspection report, October 7, 2025 · control 28-AS-20250930154352
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedDue to lack of supervision, resident physically assaulted another resident
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Nune Margaryan conducted a visit in response to the above allegation. On today's visit, LPA met with Assistant Administrator. Administrator Ana Giron arrived shortly after and assisted with the visit. Purpose of the visit was explained. The investigation consisted of the following: Interviews with Administrator, Staff 1 - Staff 4 ( S1 - S4), interviews with Resident 1- Rsident 9 (R1 - R9), Family Member 1( FM1) and Family Member 2 (FM2), tour the facility. LPA observed residents in the common area watching television and also sitting outside in the patio area. Review of R1's file and facility staff schedule. Facility Staff and Residents roster were obtained. Continue 9099C Unsubstantiated— CDSS inspection report, September 16, 2025 · control 28-AS-20250911143350
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not maintain a comfortable temperature for residents in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analysts (LPA) Luis De Leon conducted an initial unannounced complaint investigation visit for the allegation listed above. LPA met with the Assistant Administrator Erika Becerra and explained the reason for the visit. Administrator Ana Giron joined the visit some time after. The investigation consisted of the following: On today’s visit, LPA De Leon obtained the staff and resident rosters. The LPA toured the first and second floor and common areas. LPA interviewed nine (9) residents and seven (7) staff. Report continues on page LIC-9099c… Unsubstantiated— CDSS inspection report, August 28, 2025 · control 28-AS-20250821144327

2023

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility water is not within the required water temperature of 105 to 120 degrees Fahrenheit.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Galarza conducted an initial 10-day complaint visit to investigate the above allegations. The purpose of the visit was explained to Med-Tech Erika Becerra. Administrator Ana Giron arrived towards the end of the visit. The investigation consisted of the following: A physical plant tour of the facility with a focus on water temperature/ plumbing operation and food service was conducted. An inspection of the kitchen food supply, cooked meals, and dining service was observed. Staff (S1-S7) and residents (R1- R12) were interviewed. Water temperature was tested in a total of 12 resident rooms [4,12, 15, 23, 33, 34, 37, 40, 43, 44, 57, 66]. Copies of resident roster, LIC 500 Personnel Report, 8 weekly sample food menu, dietician information, plumber invoice 4/2/2023, on-call cook/S4 file, and special diet listt were obtained. ***Investigation narrative continues next page. Substantiated— CDSS inspection report, May 23, 2023 · control 28-AS-20230515134232
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff not providing adequate food service.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Galarza conducted an initial 10-day complaint visit to investigate the above allegations. The purpose of the visit was explained to Med-Tech Erika Becerra. Administrator Ana Giron arrived towards the end of the visit. The investigation consisted of the following: A physical plant tour of the facility with a focus on water temperature/ plumbing operation and food service was conducted. An inspection of the kitchen food supply, cooked meals, and dining service was observed. Staff (S1-S7) and residents (R1- R12) were interviewed. Water temperature was tested in a total of 12 resident rooms [4,12, 15, 23, 33, 34, 37, 40, 43, 44, 57, 66]. Copies of resident roster, LIC 500 Personnel Report, 8 weekly sample food menu, dietician information, on-call cook/staff 4 file, plumber invoice 4/2/2023, and special diet list were obtained. ***Investigation narrative continues next page. Unsubstantiated— CDSS inspection report, May 23, 2023 · control 28-AS-20230515134232
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedIllegal eviction
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 04/20/23 at 08:40 a.m., Licensing Program Analyst (LPA) Jewel Baptiste conducted an unannounced complaint visit to the facility. Upon arrival LPA met with Ana Giron (Administrator) and explained the purpose of the visit. Prior to the visit LPA reviewed a copy of the eviction noticed dated April 13, 2023, for Resident #1 and Resident #2. LPA also received an Unusual Incident Report describing a physical altercation between Resident #1 and Resident #2 dated 4/9/2023 with the eviction notice. The Residents received a copy of the notice April 13, 2023. During today’s visit LPA obtained resident/ staff roster, admissions agreement for R1 and R2, House Rules for R1 and R2 and reviewed the camera and observed R1 and R2 physical altercation. LPA also interviewed: Administrator and a total of two (2) staff who shall be referred to as S1, and S2. LPA interviewed a total of 6 residents who shall be referred to as: R1 through R6. Report continued 9099c Substantiated— CDSS inspection report, April 20, 2023 · control 28-AS-20230414114412
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedAdministrator does not ensure a safe and healthful environment by threatening a resident in care
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 04/17/23 at 11:00 a.m., Licensing Program Analyst (LPA) Jewel Baptiste conducted an unannounced complaint visit to the facility. Upon arrival LPA met with Ana Giron (Administrator) and explained the purpose of the visit. During today’s visit LPA and Staff S1 toured the facility. LPA obtained resident/ staff roster. LPA also interviewed: Administrator and a total of two (2) staff who shall be referred to as S1, and S2. LPA interviewed a total of 7 residents who shall be referred to as: R1 through R7. Report continued 9099c Unsubstantiated— CDSS inspection report, April 17, 2023 · control 28-AS-20230410110435

2022

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility staff allow residents to smoke in non-smoking areas
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 12/22/22 at 9:00 a.m., Licensing Program Analyst (LPA) Jewel Baptiste conducted an unannounced complaint visit to the facility. Upon arrival LPA met with (S1) and explained the purpose of the visit. Administrator Ana Giron arrived at 10:30 and joined the visit. During today’s visit LPA toured the facility with S1. LPA obtained resident/ staff roster, House rules and pictures of the front patio. LPA also interviewed: Administrator and a total of two (2) staff who shall be referred to as S1, and S2. LPA interviewed a total of 7 residents who shall be referred to as: R1 through R7. Report continued 9099c Substantiated— CDSS inspection report, December 22, 2022 · control 28-AS-20221216092728
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility not providing a comfortable temperature for residents in care. Facility staff not responding in a timely manner.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 10/04/22 at 12:45 p.m., Licensing Program Analyst (LPA) Jewel Baptiste conducted an unannounced complaint visit to the facility. Upon arrival LPA met with Ana Giron (Administrator) and explained the purpose of the visit. During today’s visit LPA and administrator toured the facility and tested the call button in rooms 3, 15, 22, 23, 25, 27 and 48. LPA obtained resident/ staff roster, service report from Heating and Air Inc. dated 9/23/22 and took a photo of facility thermostat. LPA also interviewed: Administrator and a total of two (2) staff who shall be referred to as S1, and S2. LPA interviewed a total of 7 current residents who shall be referred to as: R1 through R7. Report continued 9099c Unsubstantiated— CDSS inspection report, October 4, 2022 · control 28-AS-20220926082544
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff mishandling resident's money.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) V. Maldonado made a subsequent visit at the facility regarding the above-mentioned allegation and to deliver findings. LPA Maldonado met with administrator Ana Giron and explained the purpose of the visit. On 01/08/21, LPA Kruz Long made an initial virtual complaint visit due to the situation surrounding the Coronavirus Disease 2019 (COVID-19), and to implement mitigation measures. During the visit, LPA Long requested a copy of the Resident/Staff, Resident #1's signed payment agreement and interviewed Staff #1. During the visit conducted on 08/17/22, LPA Maldonado requested a copy of resident and staff roster, and the following documents for Residents# 1- #6 (R1-R6): Facesheet, Phsycian's Report, Appraisal, payment agreement for residents who receive personal and incidental (P&I) funds, and Record of Resident's Safefguarded Cash Resources for 2020. LPA also conducted interviews with Staff# 1-#4 (S1-S4) and R2-R6. (Report Continued on LIC9099-C...) Unsubs— CDSS inspection report, August 22, 2022 · control 28-AS-20201231101726
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident sustained an unwitnessed fall resulting in injury. Resident is not being properly supervised while in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) David Sicairos conducted an unannounced subsequent complaint visit regarding the above stated allegations. LPA met with Assistant Administrator Erika Becerra and explained the reason for the visit. The investigation consisted of the following: during the initial visit conducted on 05/05/22, LPA interviewed the Administrator and obtained copies of Resident & Staff Rosters and conducted a tour of facility including the common areas. LPA also obtained copies from Resident #1 (R1) file such as Resident Appraisal, Physician's Report, Identification and Emergency Information Sheet, Hospital Discharge Paperwork, and Incident Report. During today's visit, LPA interviewed Staff #1 - Staff #3, and Resident #1 - Resident #6. The investigation revealed the following: in regards to the allegation "resident sustained an unwitnessed fall resulting in injury", it is alleged that R1 had an unwitnessed fall that resulted in a humerus fracture. Interviews conducted with fa— CDSS inspection report, August 16, 2022 · control 28-AS-20220504165358
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff is not providing resident with meals. Staff did not respond to resident's call button in a timely manner. Staff refuses to assist resident with meals.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Kruz Long conducted an unannounced complaint investigation at the facility. Upon arrival, LPA met with Ana Giron (Administrator) and explained the purpose of the visit. During the initial investigation conducted on 08/28/20, LPA interviewed Staff #1, Resident #1 and requested a copy of the Staff/Resident rosters, Needs and Services Plan, Admission Agreement, Appraisal, Incident Report and Physician's Report for Resident #1. During today's visit, LPA obtained a copy of the Staff and Resident rosters, toured the kitchen with Staff #1, interviewed Residents #2 to #8 in the Sample Room and interviewed Staff #2 to #7 in the Sample Room. Continue to LIC9099C... Unsubstantiated— CDSS inspection report, July 12, 2022 · control 28-AS-20200826094719
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility is not meeting resident's dietary needs. Facility food is of poor quality. Facility does not serve nutritious meals.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 6/16/22 at 9:38 a.m., Licensing Program Analyst (LPA) Jewel Baptiste conducted an unannounced complaint visit to the facility. Upon arrival LPA met with Erika Becerra (Assistant Administrator) and explained the purpose of the visit. Anna Giron (Administrator) joined the visit at 10:30 a.m. During today’s visit LPA and assistant administrator toured the Kitchen, dining room and inspected the food supply. LPA obtained resident/ staff roster, menu (1 month), grocery list (1 month) with attached food purchase receipt, dietitian notes, resident assessment dated 2/18/2022 and admission agreement. LPA also interviewed: administrator and a total of two (2) staff who shall be referred to as S1 and S2. LPA interviewed a total of 7 current residents who shall be referred to as: R1 through R7. LPA conducted file review for 2 residents and 1 staff. Report continued on 9099c Unsubstantiated— CDSS inspection report, June 16, 2022 · control 28-AS-20220609092432

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 55 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
4
typical for this size: 1
Type B citations
4
typical for this size: 1
Substantiated complaints
8
typical for this size: 2
Total complaints
41
typical for this size: 7
State visits on file
55
typical for this size: 19
See the full inspection record on the state's site →
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