El Descanso Retirement Home is a residential care home for the elderly (RCFE) in Covina, Los Angeles County, California — state license #197802563, licensed for 15 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 10 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated March 27, 2026 — published below in full, verbatim and unscored.

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El Descanso Retirement Home

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Residential care home for the elderly (RCFE) · Mid-size home, 15 residents · Covina, CA · Los Angeles County
LicensedWheelchairMemory careHospiceBedridden not on file
No openings reportedBeds change hands in days ·
License #197802563, held since 1999 · read from the California state record on August 2, 2026 ·See on State Site →
21020 E. Cienega Avenue · Covina, Los Angeles County
Phone
(626) 967-2868
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 15 residents
Dementia / memory careVerified in record
Hospice careApproved for 6 residents
Bedridden careNot on file — ask the home

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
FACILITY LICENSED TO SERVE FIFTEEN (15) NON-AMBULATORY RESIDENTS AGE 60 AND ABOVE. FACILITY IS APPROVED TO RETAIN/ACCEPT (6) HOSPICE RESIDENTS.State service designation983 - RCFE / DEMENTIAthe CDSS license record, verbatim · checked August 2, 2026

“RCFE / Dementia” is the state’s designation for a home with an approved Dementia Care Plan of Operation — it’s recorded separately from the comments above, which is why the memory-care approval may not appear in that text.

Since 2021, the state has visited this home 10 times and filed 10 documents. The most recent is a facility evaluation report, dated March 27, 2026.

Most recent state visit
May 26, 2026
Occupancy at the March 23, 2026 visit
15 of 15 beds

The state's published file for this home includes 4 documents with transcribed findings, dated June 2, 2022 to March 23, 2026. 4 of the 4 carry the state's recorded outcome word: “Unsubstantiated” (4). 4 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 4 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 6 of 10 documentsFull record on the state’s site →
20262 state visits · 2 documents
Mar 27, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 23, 2026Complaint investigation reportUnsubstantiated

Allegation investigated: Facility is operating beyond the limits of the licensed capacity Facility is operating with insufficient staffing

Licensing Program Analyst (LPA) Vaid conducted an initial visit and was met by facility manager-Escarling Godoyvega, LPA Vaid and manager Godoyvega toured the facility and did not observe any health and safety concerns. Administrator Clemencia Bousheri was notified and arrived shortly after, and the reason for the visit was discussed. LPA Vaid collect the following document: Staff roster dated 02/05/2026 and resident roster dated 02/10/2026. LPA took head count of residents in care, LPA Vaid counted number of beds in the facility. LPA interviewed residents and staff. Regarding the allegation: Facility is operating beyond the limits of the licensed capacity. It is alleged that the El Descanso Retirement Home is operating beyond its’ 15 persons’ capacity by allowing more residents into the facility than the capacity allows. CONTINUED ON 9099C............ Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 23, 2026 · control 28-AS-20260317095152
20251 state visit · 1 document
Apr 8, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20242 state visits · 3 documents
Apr 23, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 19, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff sexually assaulted resident while in care. Staff inappropriately handled resident while in care.

Licensing Program Analyst (LPA) Tao conducted a subsequent unannounced visit to continue the investigation and deliver the complaint finding of the allegations at the facility today. LPA explained the purpose of today's visit to Alberto Galvan, administrator assistant, who assisted with this visit. On 09/29/22, LPA Tao conducted the initial unannounced investigation at the facility. LPA met with Clemencia Bousheri, Administrator during the visit. LPA conducted a Health and Safety check at the facility and obtained resident#1’ records. On 10/13/22, a subsequent visit was conducted by Investigator Brian Slatic for an investigation. Investigator interviewed administrator, resident#1 (R1), resident#1’s responsible party, and Ombudsman. IB reviewed R1’s facility file and related documentation. (- continued in LIC 9099 C-) Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 19, 2024 · control 28-AS-20220928154009
Jan 19, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Resident sustained an injury due to staff neglect.

Licensing Program Analyst (LPA) Tao conducted an initial unannounced investigation regarding the above-mentioned allegations at the facility today. LPA explained the purpose of today's visit to Alberto Galvan, administrator assistant, who assisted with this visit. Investigation consisted of the following: interviews of staff from Staff #1 (S1) through Staff #4 (S4); interviews of resident from resident#1 (R1) through resident#4 (R4); reviewed resident#1’s record reviews, and a facility tour. LPA obtained copies of the staff /resident rosters and R1’s resident records with relevant information. In regard of the allegation resident sustained an injury due to staff neglect, it was alleged that a resident had a bruise on resident’s right eye. The investigation revealed the following: Per resident interviews, all residents from R1 to R4 could not corroborate the allegation. (-continued in LIC 9099 C-) Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 19, 2024 · control 28-AS-20240118114620
Beside homes the same size
Type A citations0typical 0
Type B citations0typical 0
Substantiated complaints0typical 0
Total complaints4typical 1
State visits on file10typical 8
“Typical” is the statewide median across the 307 licensed mid-size homes (7–15 beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 1999.
Year-by-year trend
YearVisitsDocumentsSubstantiated202622020251102024230202311020222202021110
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

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$5,000$7,500 /mo
our estimate — Los Angeles County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home is on the DHCS waiver list (checked August 9, 2026). Details →

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What dementia training does staff have, and is the area secured?
Non-ambulatory approval — whole home or specific rooms, and is a spot open?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
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Is El Descanso Retirement Home licensed?

Yes — El Descanso Retirement Home is a licensed residential care home for the elderly (RCFE) in Covina (Los Angeles County): California license #197802563, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 15 residents. State records list 10 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated March 27, 2026, appears in the inspection record on this page.

Can El Descanso Retirement Home care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists El Descanso Retirement Home with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordFACILITY LICENSED TO SERVE FIFTEEN (15) NON-AMBULATORY RESIDENTS AGE 60 AND ABOVE. FACILITY IS APPROVED TO RETAIN/ACCEPT (6) HOSPICE RESIDENTS.

How much does El Descanso Retirement Home cost?

California's public licensing record does not include El Descanso Retirement Home's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does El Descanso Retirement Home accept Medi-Cal or the Assisted Living Waiver?

Yes — Medi-Cal can help pay for care at El Descanso Retirement Home through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.

Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

15 of 15 beds occupied (100%) when the state visited on March 23, 2026. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for El Descanso Retirement Home?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 10 state visits and 10 dated documents since 2021 for El Descanso Retirement Home; 4 complaint-investigation narratives are transcribed verbatim below. The most recent, dated March 23, 2026, records an allegation the state marked “Unsubstantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

4 transcribed reports on file

2026

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility is operating beyond the limits of the licensed capacity Facility is operating with insufficient staffing
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Vaid conducted an initial visit and was met by facility manager-Escarling Godoyvega, LPA Vaid and manager Godoyvega toured the facility and did not observe any health and safety concerns. Administrator Clemencia Bousheri was notified and arrived shortly after, and the reason for the visit was discussed. LPA Vaid collect the following document: Staff roster dated 02/05/2026 and resident roster dated 02/10/2026. LPA took head count of residents in care, LPA Vaid counted number of beds in the facility. LPA interviewed residents and staff. Regarding the allegation: Facility is operating beyond the limits of the licensed capacity. It is alleged that the El Descanso Retirement Home is operating beyond its’ 15 persons’ capacity by allowing more residents into the facility than the capacity allows. CONTINUED ON 9099C............ UnsubstantiatedCDSS inspection report, March 23, 2026 · control 28-AS-20260317095152

2024

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff sexually assaulted resident while in care. Staff inappropriately handled resident while in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Tao conducted a subsequent unannounced visit to continue the investigation and deliver the complaint finding of the allegations at the facility today. LPA explained the purpose of today's visit to Alberto Galvan, administrator assistant, who assisted with this visit. On 09/29/22, LPA Tao conducted the initial unannounced investigation at the facility. LPA met with Clemencia Bousheri, Administrator during the visit. LPA conducted a Health and Safety check at the facility and obtained resident#1’ records. On 10/13/22, a subsequent visit was conducted by Investigator Brian Slatic for an investigation. Investigator interviewed administrator, resident#1 (R1), resident#1’s responsible party, and Ombudsman. IB reviewed R1’s facility file and related documentation. (- continued in LIC 9099 C-) UnsubstantiatedCDSS inspection report, January 19, 2024 · control 28-AS-20220928154009
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident sustained an injury due to staff neglect.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Tao conducted an initial unannounced investigation regarding the above-mentioned allegations at the facility today. LPA explained the purpose of today's visit to Alberto Galvan, administrator assistant, who assisted with this visit. Investigation consisted of the following: interviews of staff from Staff #1 (S1) through Staff #4 (S4); interviews of resident from resident#1 (R1) through resident#4 (R4); reviewed resident#1’s record reviews, and a facility tour. LPA obtained copies of the staff /resident rosters and R1’s resident records with relevant information. In regard of the allegation resident sustained an injury due to staff neglect, it was alleged that a resident had a bruise on resident’s right eye. The investigation revealed the following: Per resident interviews, all residents from R1 to R4 could not corroborate the allegation. (-continued in LIC 9099 C-) UnsubstantiatedCDSS inspection report, January 19, 2024 · control 28-AS-20240118114620

2022

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff are physically abusive to resident. Resident sustained injuries while in care. Staff are not assisting resident with incontinence needs. Staff are not assisting resident with transfers.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst(s)(LPA) Mary Flores conducted an unannounced complaint investigation visit regarding the above allegations. LPA met with Escarling Godoy caregiver and explained the reason for the visit. Administrator Clemencia Bousheri arrived 15 minutes after. The investigation consisted of the following: On 11/3/21 LPA Flores conducted a health and safety check of the facility which consisted of a tour of the facility with Geovanny Mora facility's caregiver no deficiencies were noted during the visit and requested a copy of the staff and resident roster. On 6/2/22 LPA Flores interviewed resident #1(R1),#2(R2),#3(R3),#4(R4),#5(R5), administrator, and staff,#2(S2),#3(S3),#4(S4),#5(S5) and requested copies of physician's report, identification and emergency information, appraisal needs and care plan for R1,R2,R3,R4,R5, nurse/caregiver notes for R1, trainings on incontinence care, transfer, personal rights and behaviors for the past year for S2,S3,S4,S5. (CONTINUED ON LIC (9099CDSS inspection report, June 2, 2022 · control 28-AS-20211102102416

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 10 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for mid-size homes (7–15 beds), computed across all 307 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.

Type A citations
0
typical for this size: 0
Type B citations
0
typical for this size: 0
Substantiated complaints
0
typical for this size: 0
Total complaints
4
typical for this size: 1
State visits on file
10
typical for this size: 8
See the full inspection record on the state's site →
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(626) 967-2868
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

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