Mountain View Center

Licensing Program Analyst (LPA), Mayra Cota, conducted a 10-day investigation visit today regarding the above-mentioned allegation. LPA, met with Daisy Fitter, Office Manager and the reason for the visit was explained. Laura Hernandez, Administrator, was informed of the visit telephonically and Jasbindar Singh, Assistant Administrator, continued to facilitate today’s visit. During today’s visit: LPA, obtained copies of staff and resident rosters, toured the facility, inspected facility’s PPE, specifically their glove supply, inspected residents’ clothing protectors (bibs) and conducted interviews with Staff – 1 Staff 7 (S1-S7) and Resident 1 – Resident 6 (R1-R6). LPA attempted to conduct interviews with Resident 7 – Resident 9 (R7-R9); however, R7 and R8 did not respond to LPA’s questions and R9 was away from the facility during today's visit. ***Continues on LIC 9099-C SubstantiatedRead the full finding— CDSS inspection report, November 3, 2025 · control 28-AS-20251024093339

Licensing Program Analyst (LPA) Christine Wong conducted an unannounced subsequent visit to interview additional residents for the above allegations. LPA met with receptionist Daisy Fitter and explained the reason of the visit and shortly after, the assistant administrator Laura Hernandez arrived and assisted with the visit. On On 12/23/2020, LPA Almaraz conducted a virtual tour of the facility and residents. LPA conducted interviews with Mody, Singhvi and Staff #1-3 and requested a Staff and Resident Roster. On 10/26/2021, LPA Almaraz re-interviewed Staff #2-3 and interviewed Staff #4. LPA attempted to interview Resident #1 but the resident was no longer residing at the facility after being evicted on 12/10/2020. LPA requested Resident #1's file. On today's date, LPA Wong interviewed three residents (R2-R4) and reviewed three residents' file. (See LIC9099C for continuation) UnsubstantiatedRead the full finding— CDSS inspection report, April 21, 2022 · control 28-AS-20201216154032

Licensing Program Analysts (LPAs) Kruz Long and Ashley Calderon conducted an unannounced subsequent complaint visit to deliver complaint findings for the above allegations. Upon arrival, LPAs met with Elvira Cortez (Activity Director) and discussed the purpose of the visit. During the initial complaint investigation conducted on 12/23/20, LPA’s Kruz Long and Linda Almaraz conducted a health and safety check and requested a copy of the Staff and Resident roster. LPAs also toured the facility via Facetime with Smita Sanghvi and observed that the facility is clean and in good repair. There are nonperishable foods for a minimum of one week and perishable foods for a minimum of two days. Wash basins, showers/bathtubs and toilets are operable. There are no immediate health and safety concerns during today's investigation. Per cross compliant investigation #28-AS-20201216144646, LPA Almaraz interviewed current and former staff along with a witness #1 (telephonically) on the following dates; 1Read the full finding— CDSS inspection report, April 19, 2022 · control 28-AS-20201215092514

Licensing Program Analyst's (LPA's) Jewel Baptiste and Linda Almaraz conducted a subsequent visit to investigate and deliver findings for the allegations listed above. Allegation #1 was referred to the Investigation Bureau and was investigated by Investigator Brian Slatic. LPA's met with Assistant Administrator, Laura Hernandez and explained the reason for todays visit. On todays visit LPA's conducted additional file review and collected documents for Residents. The investigation consisted of the following: On 12/23/2020, LPA Linda Almaraz and Kruz Long conducted a virtual tour of the living and dining area, kitchen, outside patio, common areas and resident rooms and bathrooms. The kitchen was clean and had sufficient perishable and non-perishable food. Resident rooms and common areas were properly furnished. Bathrooms were operable. LPA did not observe any signs of neglect, abuse or other immediate health and safety threats. LPA Almaraz interviewed Administrator Trupti Mody, LicenseeRead the full finding— CDSS inspection report, November 3, 2021 · control 28-AS-20201216144646

Licensing Program Analyst's (LPA's) Jewel Baptiste and Linda Almaraz conducted a subsequent visit to conduct further investigation, file review and to deliver findings for the allegations listed above. Allegation #1 was referred to the Investigation Bureau and was investigated by Investigator Brian Slatic. All other allegations were investigated by LPA Almaraz. LPA's met with Assistant Administrator, Laura Hernandez and explained the reason for todays visit. On todays visit LPA's reviewed and collected documents for Residents #9-18. The investigation consisted of the following: During the initial visit conducted on 11/25/2020, LPA Almaraz conducted a virtual tour of the living room, dining area, kitchen, outside patio, common areas and resident rooms. The kitchen was clean and had sufficient perishable and non-perishable foods. Resident rooms and common areas were appropriately furnished. LPA did not observe any visible signs of neglect, abuse or any obvious immediate health and safetyRead the full finding— CDSS inspection report, November 3, 2021 · control 28-AS-20201124163559

Licensing Program Analyst (LPA) Linda Almaraz conducted a subsequent complaint visit to investigate the allegations listed above. LPA met with Assistant Administrator, Laura Hernandez and explained the reason for todays visit. The investigation consisted of the following: On 12/23/2020, LPA Almaraz conducted a virtual tour of the facility and residents. LPA conducted interviews with Mody, Singhvi and Staff #1-3 and requested a Staff and Resident Roster. On 10/26/2021, LPA Almaraz re-interviewed Staff #2-3 and interviewed Staff #4. LPA attempted to interview Resident #1 but the resident was no longer residing at the facility after being evicted on 12/10/2020. LPA requested Resident #1's file. The investigation revealed the following: In regards to allegation, "Resident had unexplained injury" it was alleged Resident #1 received a black eye while living at the facility. (Continued on an LIC 9099C) UnsubstantiatedRead the full finding— CDSS inspection report, October 27, 2021 · control 28-AS-20201216154032

Licensing Program Analyst (LPA) Linda Almaraz conducted a subsequent complaint visit to investigate the allegation listed above. LPA met with Assistant Administrator, Laura Hernandez and explained the reason for todays visit. The investigation consisted of the following: On 12/29/2020, LPA Almaraz conducted interviews with Administrator, Trupti Mody which will be referred as (Staff #5) and Hernandez (Staff #6). LPA also interviewed Staff #1 and #3 telephonically and requested Staff and Resident Roster, and Staff #1-4 files. On 10/26/2021, LPA interviewed Staff #2, Staff #4, Staff #7-8, reinterviewed Staff #6 and requested Staff #9's file along with training records for all staff. LPA also interviewed Residents #1-4 and was unable to interview Resident #5. Resident #1 was not able to answer LPA's questions due to the residents limitations. The investigation revealed the following: It was alleged a former staff had pushed a former resident at the facility. (Continued on an LIC 9099C) UnsRead the full finding— CDSS inspection report, October 26, 2021 · control 28-AS-20201221091943

Licensing Program Analysts (LPA's) Linda Almaraz and Nina Galarza conducted a complaint visit to investigate the allegations listed above. LPA's met with Administrator, Lee Stotts and discussed the reason for todays visit. The investigation consisted of the following: LPA's interviewed Administrator, Staff #1 and attempted to interview Staff #2 and 3 who were off. LPA's also interviewed Residents #1-4. LPA's requested copies of Staff and Resident Rosters, Resident #1's File and MAR logs, and reviewed medication. The investigation revealed the following: It was alleged the facility failed to provide resident medical records for Resident #1. Interviews and records reviewed revealed the facility sent the residents Power of Attorney (POA) the medical records via email on 7/21/2021, at about 11:33AM. Records show the POA stated she did not receive the records and the Administrator re-sent the records at about 1:27PM. (continued on LIC-9099C) UnsubstantiatedRead the full finding— CDSS inspection report, July 27, 2021 · control 28-AS-20210721121852