Chateau Long Beach is a residential care home for the elderly (RCFE) in Long Beach, Los Angeles County, California — state license #197800131, licensed for 184 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 44 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated May 20, 2026 — published below in full, verbatim and unscored.

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Chateau Long Beach

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Residential care home for the elderly (RCFE) · Large community, 184 residents · Long Beach, CA · Los Angeles County
LicensedWheelchairHospiceBedriddenMemory care not on file
No openings reportedBeds change hands in days ·
License #197800131, held since 1994 · read from the California state record on August 2, 2026 ·See on State Site →
3100 E. Artesia Blvd. · Long Beach, Los Angeles County
Phone
(562) 428-5371
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 178 residents
Dementia / memory careNot on file — ask the home
Hospice careApproved for 12 residents
Bedridden careApproved for 6 residents

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
LICENSED TO SERVE RESIDENTS 60 AND OVER. FACILITY IS CLEARED FOR 178 NON-AMBULATORY AND 6 BEDRIDDEN RESIDENTS. ROOM #102,104, 105, 106, 107 AND 108 ARE CLEARED TO ACCOMODATE BEDRIDDEN RESIDENTS. APPROVED HOSPICE WAIVER FOR 12.State service designation985 - RCFE / HOSPICEthe CDSS license record, verbatim · checked August 2, 2026

Since 2021, the state has visited this home 51 times and filed 44 documents. The most recent is a complaint investigation report, dated May 20, 2026.

Most recent state visit
May 20, 2026
Occupancy at the May 1, 2025 visit
98 of 184 beds

The state's published file for this home includes 25 documents with transcribed findings, dated November 10, 2021 to May 1, 2025. 25 of the 25 carry the state's recorded outcome word: “Substantiated” (3), “Unsubstantiated” (22). 25 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 25 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 37 of 44 documentsFull record on the state’s site →
20265 state visits · 5 documents
May 20, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 27, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 13, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 5, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 21, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

202516 state visits · 20 documents
Dec 2, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 19, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 13, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 5, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 4, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 4, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 29, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 27, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 23, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 29, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 23, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 1, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff is opening resident’s mail.

On 05/01/25 at 9am Licensing Program Analyst (LPA) Villegas conducted an initial complaint visit regarding the allegation(s) above. LPA met with Administrator (A1) Esperanza Naaktgeboren as the purpose of the visit was explained. The investigation consisted of the following: On 05/01/25 LPA obtained copies of the following; staff roster, client roster, and copies of the following for residents #1-3 (R1-R3), facesheet, physicians report, physicians orders, needs and service plan, medication list, and admission agreement. On 05/01/25 from 10am-11:50 am LPA conducted interviews with residents #1-9 (R1-R9) and from 1:00pm-2:00pm LPA conducted file review for R1-R3. On 5/1/25 from 2pm- 3:10pm LPA conducted interviews with (A1), and staff # (S1). The investigation revealed the following: Allegation: Staff is opening resident’s mail It is being alleged that someone at the front desk is opening selective pieces of residents mail. Unsubstantiatedthe state’s words, verbatim · CDSS document, May 1, 2025 · control 11-AS-20250423162106
Apr 16, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not seek timely medical attention for resident. Staff are not mitigating the spread of infectious outbreaks in the facility.

On 04/16/25 at 9am Licensing Program Analyst (LPA) Villegas conducted an initial complaint visit regarding the allegation(s) above. LPA met with Executive Director (ED) Esperanza Naaktgeboren as the purpose of the visit was explained. The investigation consisted of the following: On 04/16/25 LPA obtained copies of the following; staff roster, client roster, April 2025 cleaning schedule, laundry schedule, Orkin service reports (dates: 01/17/25, 02/20/25, 3/28/25). On 04/16/25 LPA obtained copies of the following for clients #1-2 (C1-C2), facesheet, physicians report, physicians orders, needs and service plan, pre appraisal, MAR for March 2025-April 2025, and shower logs. On 04/16/25 from 11am- 12:10 pm LPA conducted interviews with clients #1-8 (C1-C8) and from 1:00pm-2:35pm LPA conducted interviews with ED, and staff #1-4 (S1-S4). On 04/16/25 from 2:35pm- 3:05 pm LPA conducted toured 5 bedrooms and checked 10 mattresses. The investigation revealed the following: Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 16, 2025 · control 11-AS-20250408082511
Apr 11, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff do not respond to residents's for assistance in a timely. Staff member did not accord dignity to resident in care. Staff do not report incidents involving residents as necessary.

On 04/11/2025, at 08:00 AM, Licensing Program Analyst (LPA) Antonine Richard made a subsequent complaint visit to the facility above. LPA met with the Administrator Esperanza Naaktgeboren and Assistant Administrator Jennifer Rivas, and the purpose of today's visit was explained. Investigation consisted of the following: On 03/13/2025, LPA toured the facility, interviewed seven Staff #1-7 (S1-S7), interviewed seven residents #1 (R1-R7), and reviewed and collected, Resident Roster (dated 03/13/2025) staff roster (dated 03/13/2025), Physician Report (dated 12/16/2024, 03/07/24, and 01/27/25), Incident Report (dated 02/03/2025 to 03/05/25). Response by room number (dated 03/01/25 to 03/13/25) and APS/Ombudsman/Long Beach Police Department (LBPD) report. Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 11, 2025 · control 11-AS-20250304155108
Mar 27, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff are not knowledgeable of residents current health conditions. Staff do not ensure adequate care and supervision is being provided to resident’s care.

On 03/27/25 Licensing Program Analyst (LPA) Villegas conducted a subsequent complaint visit regarding the allegation(s) above. LPA met with Administrator Esperanza Naaktgeboren as the purpose of the visit was explained. The investigation consisted of the following: On 03/14/25 LPA obtained copies of the following: staff and resident roster, cleaning schedule, room checklist, list of what staff are assigned to each resident, in-service sign in sheets for August 2024-December 2024, in services for January 2025-February 2025, copies of reliase training topics, and documentation on procedures for Day of admission, personal rights, and death of resident. On 03/14/25 LPA requested copies of incontinent logs, list of incontinent residents, and call button response report. On 03/14/25 from 9:30am- 12:25pm LPA conducted Interviews with residents #1-7 (R1-R7), and between 12:45pm-1:40 pm LPA conducted interviews with staff #1-3(S1-S3). On 03/14/25 LPA conducted a tour of the facility and conductthe state’s words, verbatim · CDSS document, Mar 27, 2025 · control 11-AS-20250307142022
Mar 27, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 20, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Facility staff are not preventing altercations between residents.

On 03/20/25 Licensing Program Analyst (LPA) Villegas conducted a subsequent complaint visit regarding the allegation(s) above. LPA met with Administrator Esperanza Naaktgeboren as the purpose of the visit was explained. The investigation consisted of the following: On 03/14/25 LPA obtained copies of the following: staff and resident roster, as well as the following documents for residents #1-2 (R1-R2), emergency ID form, physicians report, physicians orders, service plan, resident assessmnet form, and admission agreement.On 03/14/25 LPA obtain copies of in-services held on the following topics; synergy (hospice), proper body mechanics,medication, personal rights,team building, work place violience, how to disfuse altercations, and mandated reporting. On 03/14/25 from 9:30am- 12:25pm LPA conducted Interviews with residents #1-7 (R1-R7) , and between 12:45pm-1:40 pm LPA conducted interviews with staff #1-3 (S1-S3). On 03/20/25 LPA conducted interviews with staff #4-5 (S4-S5). Unsubstantithe state’s words, verbatim · CDSS document, Mar 20, 2025 · control 11-AS-20250311082723
Mar 20, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff does not ensure the facility is kept clean and sanitary for residents in care Licensee does not ensure staff are in good physical health to perform assigned tasks Staff do not ensure residents receive adequate incontinence care in a timely manner

On 03/20/25 Licensing Program Analyst (LPA) Villegas conducted a subsequent complaint visit regarding the allegation(s) above. LPA met with Administrator Esperanza Naaktgeboren as the purpose of the visit was explained. The investigation consisted of the following: On 03/14/25 LPA obtained copies of the following: staff and resident roster, cleaning schedule, room checklist, list of what staff are assigned to each resident, in-service sign in sheets for August 2024-December 2024, in services for January 2025-February 2025, copies of reliase training topics, and documentation on procedures for Day of admission, personal rights, and death of resident. On 03/14/25 LPA requested copies of incontinent logs, list of incontinent residents, and call button response report to be emailed to LPA by 03/17/25. On 03/14/25 from 9:30am- 12:25pm LPA conducted Interviews with residents #1-7 (R1-R7), and between 12:45pm-1:40 pm LPA conducted interviews with staff #1-3(S1-S3). On 03/14/25 LPA conducted athe state’s words, verbatim · CDSS document, Mar 20, 2025 · control 11-AS-20250307142022
Mar 6, 2025Complaint investigation reportSubstantiated

Allegation investigated: Facility did not issue a refund to a resident in care.

THIS REPORT SUPERSEDS REPORT DATED 6/12/24 TO ADD ADDITIONAL INFORMATION AND CHANGE INVESIGATION FINDINGS. On 03/06/25 at 10:00 am licensing program analyst (LPA) Villegas conducted a subsequent visit to deliver complaint findings. LPA met with Jennifer Rivas as the purpose of the visit was explained. The investigation consisted of the following: On 03/06/24 LPA Villegas requested copies of the staff and resident rosters, communication documentation regarding R1’s discharge from facility dated 05/29/24, narrative charting notes dated 01/01/24-05/08/24, admission agreement dated 04/09/09, physicians report dated 05/02/24, preplacement appraisal dated 04/09/09, and rent invoice for May 2024. On 06/12/2024 The Department obtained copies of the staff roster, resident roster, reviewed 7 out of 7 residents file, admission agreements, medication administration records, discharge paperwork, and requested copies of eviction documents. The department interviewed staff#1-5 (S1-S5), and Residentsthe state’s words, verbatim · CDSS document, Mar 6, 2025 · control 11-AS-20240603132824
Mar 6, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20248 state visits · 9 documents
Dec 19, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Facility staff mismanaged residents medication. Residents are not provided adequate meals. Staff do not provide adequate shower assistance to residents in care. Facility administrator is not qualified.

This amendement is to clarify the narrative on one 9099-C page and does not change the determination findings. The investigation consisted of the following: On 10/18/24, Licensing Program Analyst (LPA) Regina Cloyd conducted a complaint investigation at the above facility to address the following allegations. LPA Cloyd spoke Administrator Cindy Nicolson-Bolong and explained the purpose of the visit. LPA Cloyd received facility records, observed lunch, and interviewed residents and staff. On 12/19/24, LPA Cloyd conducted a subsequent complaint investigation, met with Administrator and explained the purpose of the visit. During today’s visit, LPA interviewed staff and residents and reviewed facility documents. Regarding the allegation "Staff mismanaged residents’ medication," it is being alleged that staff has given the wrong medication to several residents resulting in hospitalization. Specifically Resident #2 (R2) was given the wrong medication in September 2024. Continue to LIC9099-C.the state’s words, verbatim · CDSS document, Dec 19, 2024 · control 11-AS-20241015132426
Dec 4, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff locked resident out of his room. Staff comitted resident to a mental health facility without cause. staff handled resident in a rough manner. Staff facility is in disrepair (heater). Staff refused to provide resident records upon request. Staff did not safeguard resident funds.

The purpose of the amendment is to clarify the narrative on the LIC9099 and LIC9099-Cs and it does not change the investigation findings. On 03/05/2025 Licensing Program Analyst (LPA) Antonine Richard conducted a subsequent complaint visit at the above mentioned facility. LPA met with the Administrator Esperanza Naaktgeboren and explained the purpose of the visit. LPA and Administrator toured the faiclity. On 12/04/2024, the department conducted a subsequent complaint investigation and met with the administrator Cindy Nicolson-Bolong to deliver findings. The investigation consisted of the following: During the investigation on 06/20/2024, the department conducted a complaint investigation at the above facility to address the following allegation(s). The department met with Administrator Khatera Bahadory and Assistant Administrator Jennifer Rivas and explained the purpose of the visit. The investigation consisted of the following: During today's investigation, the department conducted athe state’s words, verbatim · CDSS document, Dec 4, 2024 · control 11-AS-20240619103658
Nov 21, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Licensee is not addressing pests at facility.

On 11/21/24 Licensing program analyst (LPA) Villegas conducted an initial complaint visit regarding the allegations above. LPA met with Administrator (A1) Cindy A. Nicolson-Bolong as the purpose of today’s visit was explained. The investigation consisted of the following: On 11/21/24 between 9:00am-11:30am LPA conducted interviews with residents #1-9 (R1-R9), and between 11:30am-12:20pm LPA conducted interviews with staff #1-4 (S1-S4). On 11/21/24 at 12:20pm LPA attempted to reach W1 for an interview, at 12:30pm LPA onducted interview with A1. On 11/21/24 LPA obtained copies of the following: Staff and resident rosters, invoice from Orkin dated 11/15/24, service report from Orkin dated 10/24/24 and 11/15/24, and housekeeping logs from January 2024-November 2024. On 11/21/24 LPA obtain copies of documents pertinent to the complaint for R1. Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 21, 2024 · control 11-AS-20241115123254
Nov 14, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Facility staff are not providing resident with a reasonable amount of privacy while in their bedroom.

On 11/14/24 at 9:18 a.m., Licensing Program Analyst (LPA) Villegas conducted an initial complaint visit regarding the allegation above. LPA met with Assistant Administrator Jennifer Rivas as the purpose of todays visit was explained. The investigation consisted of the following: On 11/14/24 between 9:25am - 11am LPA conducted interviews residents # 1-9 (R1-R9), between 11am- 11:25am LPA conducted telephone interview with Administrator (A1), and between 11:25am- 12:20pm LPA conducted interviews with staff #1-3 (S1-S3). LPA obtain copies of documents pertinent to the complaint investigation for R1 and R2. The investigation revealed the following: Allegation- Facility staff are not providing resident with a reasonable amount of privacy while in their bedroom. It is being alleged that people in the facility are coming into resident bedrooms without announcing themselves. Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 14, 2024 · control 11-AS-20241106121253
Jul 25, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 12, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Facility illegally evicted a resident in care. Facility did not issue a refund to a resident in care.

**This report serves as an amendment to clarify findings. It does not supersede the complaint investigation findings reflected on report created 06/12/2024.** On 06/12/2024 at 09:00 am Licensing Program Analyst (LPA) David España conducted an initial complaint investigation visit for the allegation listed above. Upon arriving at the facility, LPA España met with Administrator Khatera Bahadory who assisted with the visit. The purpose of today’s visit was discussed. Upon arrival at the facility, LPA España conducted a risk assessment at the front door. Based on the assessment, the facility is clear of Covid-19 infection. LPA España was granted access and allowed to enter the facility to conduct investigation. COMPLAINT INVESTIGATION REPORT LIC 9099C CONTINUED Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 12, 2024 · control 11-AS-20240603132824
Apr 15, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not properly safeguard the facility grounds. Staff did not properly safeguard a resident's personal belongings. Staff are not preventing an unauthorized individual access to the facility.

On 04/15/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a subsequent complaint visit at the above mentioned facility. LPA was met by Administrator Khatera Bahador and the purpose of the visit is to deliver the findings from the previous visit. On 04/10/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a complaint investigation at the above facility to address the following allegation(s). LPA met with Administrator Khatera Bahadory and Assistant Administrator Jennifer Rivas and explained the purpose of the visit. The investigation consisted of the following: During today’s investigation, LPA toured the facility, conducted record review, and interviewed 8 residents and 9 staff members. Continue to LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 15, 2024 · control 11-AS-20240408000759
Apr 15, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not properly safeguard the facility grounds. Staff did not properly safeguard a resident's personal belongings. Staff are not preventing an unauthorized individual access to the facility.

The purpose of the amendment is to provide additional information and it does not change the investigation findings. On 04/15/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a subsequent complaint visit at the above mentioned facility. LPA was met by Administrator Khatera Bahadory and the purpose of the visit is to deliver the findings from the previous visit. On 04/10/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a complaint investigation at the above facility to address the following allegation(s). LPA met with Administrator Khatera Bahadory and Assistant Administrator Jennifer Rivas and explained the purpose of the visit. The investigation consisted of the following: During today’s investigation, LPA toured the facility, conducted record review, and interviewed 8 residents and 9 staff members. Continue to LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 15, 2024 · control 11-AS-20240408000759
Feb 26, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Facility is not providing heat to the residents.

Licensing Program Analyst (LPA) Pamela Bunker conducted an unannounced complaint visit on Monday, February 26, 2024, Upon arrival at the facility. LPA Bunker called the facility via telephone and conducted a Risk Assessment. Based on the assessment, the facility is cleared of COVID-19 infection. LPA Bunker met with Administrator Khatera Bahador. LPA Bunker explained the purpose of today's visit. LPA Bunker interviewed staff 1-3 (S1-S3) and residents 1-9 (R1-R9) LPA Bunker asked questions relevant to the nature of the complaint. S1-S3 and R1-R9 stated the facility is providing heat to the residents. S1-S3 and R1-R9 stated that throughout the facility the building is at comfortable room temperature. During the visit, Administrator Khatera and LPA Bunker toured the following eight rooms to check the room temperature in rooms 104, 223, 233, 234, 236, 240, 242, and 246. The wall and electric heaters in each room were working in an operable condition. LPA Bunker requested copies of supportinthe state’s words, verbatim · CDSS document, Feb 26, 2024 · control 11-AS-20240221141518
20233 state visits · 3 documents
Dec 12, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Staff are not adressing a resident hitting another resident.

On 12/12/23 at 9:00am, Licensing Program Analyst (LPA) Lizeth Villegas conducted an initial complaint visit regarding the allegation above. LPA met with Administrator (A1) Khatera Bahadory as the purpose of today’s visit was explained. The investigation consisted of the following: On 12/12 /23 LPA interviewed A1, staff #1-5 (S1-S5), witness #1 (W1), and interviewed residents # 2-9 (R2-R9). LPA obtained copies of the following for R1 and R2; facesheet, physicians report, physicians orders, preplacement appraisal information, needs and service plan, incident reports, and a staff and resident roster. The investigation revealed the following: Allegation- Staff are not addressing a resident hitting another resident. It is being alleged that staff are not addressing a resident hitting another resident. On 12/12/23 LPA interviewed Administrator (A1) regarding the above allegation, A1 denied the allegation above stating Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 12, 2023 · control 11-AS-20231204113203
Aug 25, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Staff are not notifying resident's representative of unusual incidents Staff would not allow resident to have telephone call Staff mismanaged resident's vitamins

Licensing Program Analyst (LPA) Pamela Bunker conducted an unannounced complaint visit on Friday, August 25, 2023, Upon arrival at the facility. LPA Bunker called the facility via telephone and conducted a Risk Assessment. Based on the assessment, the facility is cleared of COVID-19 infection. LPA Bunker met with Administrator Khatera Bahadory. LPA Bunker explained the purpose of today's visit. The investigation consisted of the following: During the investigation on 03/17/2023 interviews were conducted with staff 1-2 (S1-S2) and resident 1 (R1). On 08/25/2023 LPA Bunker interviewed staff 1-2 (S1-S2) and residents 2-6 (R2-R6). LPA Bunker asked questions relevant to the nature of the complaint. Resident 1 (R1) records were requested and reviewed. S1-S2 stated staff notified the resident's family of all unusual incidents. S1-S2 stated that R1 does not have a medical or financial Power of Attorney (POA) representative. S1-S2 stated that R1 has a cellphone and is allowed telephone calls. Sthe state’s words, verbatim · CDSS document, Aug 25, 2023 · control 11-AS-20230308125913
Aug 18, 2023Complaint investigation reportUnsubstantiated

Allegation investigated: Facility staff allows residents to use marijuana at facility.

On 8/18/23 Licesing program analyst (LPA) Villegas conducted an initial complaint investigation visit regarding the above allegation. LPA and LPM met with Administrator, Khatera Bahadory (A1) and as the purpose of today’s visit was explained. The investigation consisted of the following, LPA toured the facility and conducted room check of rooms 238,245,247 and 248, LPA obtained copies of R1 and R2's: Facesheet, needs and service plan,physicians orders, med list, copy of signed house rules, staff and resident roster. The investigation revealed the following:It is being alleged that R1's roommate is smoking marijuana inside of their shared room and administration is aware and has not addressed the issue. On 8/18/23 LPA interviewed Administrator (A1), Staff # 1-2 (S1-S2) and residents # 1 and 4 (R1-R4). LPA interviewed Administrator Khatera Bahadory about the above allegation, Administrator denied the allegation. Administrator stated that smoking violation forms are given out after a verbthe state’s words, verbatim · CDSS document, Aug 18, 2023 · control 11-AS-20230810113859
Beside homes the same size
Type A citations4typical 1
Type B citations2typical 1
Substantiated complaints6typical 2
Total complaints34typical 7
State visits on file51typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 1994.
Year-by-year trend
YearVisitsDocumentsSubstantiated20265502025162012024890202344020227822021220
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

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$5,000$7,500 /mo
our estimate — Los Angeles County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home is on the DHCS waiver list (checked August 9, 2026). Details →

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Non-ambulatory approval — whole home or specific rooms, and is a spot open?
Ask how the 2025 complaint investigation report was corrected — what changed?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

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Is Chateau Long Beach licensed?

Yes — Chateau Long Beach is a licensed residential care home for the elderly (RCFE) in Long Beach (Los Angeles County): California license #197800131, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 184 residents. State records list 44 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated May 20, 2026, appears in the inspection record on this page.

Can Chateau Long Beach care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Chateau Long Beach with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordLICENSED TO SERVE RESIDENTS 60 AND OVER. FACILITY IS CLEARED FOR 178 NON-AMBULATORY AND 6 BEDRIDDEN RESIDENTS. ROOM #102,104, 105, 106, 107 AND 108 ARE CLEARED TO ACCOMODATE BEDRIDDEN RESIDENTS. APPROVED HOSPICE WAIVER FOR 12.

How much does Chateau Long Beach cost?

California's public licensing record does not include Chateau Long Beach's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Chateau Long Beach accept Medi-Cal or the Assisted Living Waiver?

Yes — Medi-Cal can help pay for care at Chateau Long Beach through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.

Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

98 of 184 beds occupied (53%) when the state visited on May 1, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Chateau Long Beach?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 51 state visits and 44 dated documents since 2021 for Chateau Long Beach; 25 complaint-investigation narratives are transcribed verbatim below. The most recent, dated May 1, 2025, records an allegation the state marked “Unsubstantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

25 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff is opening resident’s mail.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 05/01/25 at 9am Licensing Program Analyst (LPA) Villegas conducted an initial complaint visit regarding the allegation(s) above. LPA met with Administrator (A1) Esperanza Naaktgeboren as the purpose of the visit was explained. The investigation consisted of the following: On 05/01/25 LPA obtained copies of the following; staff roster, client roster, and copies of the following for residents #1-3 (R1-R3), facesheet, physicians report, physicians orders, needs and service plan, medication list, and admission agreement. On 05/01/25 from 10am-11:50 am LPA conducted interviews with residents #1-9 (R1-R9) and from 1:00pm-2:00pm LPA conducted file review for R1-R3. On 5/1/25 from 2pm- 3:10pm LPA conducted interviews with (A1), and staff # (S1). The investigation revealed the following: Allegation: Staff is opening resident’s mail It is being alleged that someone at the front desk is opening selective pieces of residents mail. UnsubstantiatedCDSS inspection report, May 1, 2025 · control 11-AS-20250423162106
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not seek timely medical attention for resident. Staff are not mitigating the spread of infectious outbreaks in the facility.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 04/16/25 at 9am Licensing Program Analyst (LPA) Villegas conducted an initial complaint visit regarding the allegation(s) above. LPA met with Executive Director (ED) Esperanza Naaktgeboren as the purpose of the visit was explained. The investigation consisted of the following: On 04/16/25 LPA obtained copies of the following; staff roster, client roster, April 2025 cleaning schedule, laundry schedule, Orkin service reports (dates: 01/17/25, 02/20/25, 3/28/25). On 04/16/25 LPA obtained copies of the following for clients #1-2 (C1-C2), facesheet, physicians report, physicians orders, needs and service plan, pre appraisal, MAR for March 2025-April 2025, and shower logs. On 04/16/25 from 11am- 12:10 pm LPA conducted interviews with clients #1-8 (C1-C8) and from 1:00pm-2:35pm LPA conducted interviews with ED, and staff #1-4 (S1-S4). On 04/16/25 from 2:35pm- 3:05 pm LPA conducted toured 5 bedrooms and checked 10 mattresses. The investigation revealed the following: UnsubstantiatedCDSS inspection report, April 16, 2025 · control 11-AS-20250408082511
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff do not respond to residents's for assistance in a timely. Staff member did not accord dignity to resident in care. Staff do not report incidents involving residents as necessary.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 04/11/2025, at 08:00 AM, Licensing Program Analyst (LPA) Antonine Richard made a subsequent complaint visit to the facility above. LPA met with the Administrator Esperanza Naaktgeboren and Assistant Administrator Jennifer Rivas, and the purpose of today's visit was explained. Investigation consisted of the following: On 03/13/2025, LPA toured the facility, interviewed seven Staff #1-7 (S1-S7), interviewed seven residents #1 (R1-R7), and reviewed and collected, Resident Roster (dated 03/13/2025) staff roster (dated 03/13/2025), Physician Report (dated 12/16/2024, 03/07/24, and 01/27/25), Incident Report (dated 02/03/2025 to 03/05/25). Response by room number (dated 03/01/25 to 03/13/25) and APS/Ombudsman/Long Beach Police Department (LBPD) report. UnsubstantiatedCDSS inspection report, April 11, 2025 · control 11-AS-20250304155108
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff are not knowledgeable of residents current health conditions. Staff do not ensure adequate care and supervision is being provided to resident’s care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 03/27/25 Licensing Program Analyst (LPA) Villegas conducted a subsequent complaint visit regarding the allegation(s) above. LPA met with Administrator Esperanza Naaktgeboren as the purpose of the visit was explained. The investigation consisted of the following: On 03/14/25 LPA obtained copies of the following: staff and resident roster, cleaning schedule, room checklist, list of what staff are assigned to each resident, in-service sign in sheets for August 2024-December 2024, in services for January 2025-February 2025, copies of reliase training topics, and documentation on procedures for Day of admission, personal rights, and death of resident. On 03/14/25 LPA requested copies of incontinent logs, list of incontinent residents, and call button response report. On 03/14/25 from 9:30am- 12:25pm LPA conducted Interviews with residents #1-7 (R1-R7), and between 12:45pm-1:40 pm LPA conducted interviews with staff #1-3(S1-S3). On 03/14/25 LPA conducted a tour of the facility and conductCDSS inspection report, March 27, 2025 · control 11-AS-20250307142022
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility staff are not preventing altercations between residents.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 03/20/25 Licensing Program Analyst (LPA) Villegas conducted a subsequent complaint visit regarding the allegation(s) above. LPA met with Administrator Esperanza Naaktgeboren as the purpose of the visit was explained. The investigation consisted of the following: On 03/14/25 LPA obtained copies of the following: staff and resident roster, as well as the following documents for residents #1-2 (R1-R2), emergency ID form, physicians report, physicians orders, service plan, resident assessmnet form, and admission agreement.On 03/14/25 LPA obtain copies of in-services held on the following topics; synergy (hospice), proper body mechanics,medication, personal rights,team building, work place violience, how to disfuse altercations, and mandated reporting. On 03/14/25 from 9:30am- 12:25pm LPA conducted Interviews with residents #1-7 (R1-R7) , and between 12:45pm-1:40 pm LPA conducted interviews with staff #1-3 (S1-S3). On 03/20/25 LPA conducted interviews with staff #4-5 (S4-S5). UnsubstantiCDSS inspection report, March 20, 2025 · control 11-AS-20250311082723
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff does not ensure the facility is kept clean and sanitary for residents in care Licensee does not ensure staff are in good physical health to perform assigned tasks Staff do not ensure residents receive adequate incontinence care in a timely manner
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 03/20/25 Licensing Program Analyst (LPA) Villegas conducted a subsequent complaint visit regarding the allegation(s) above. LPA met with Administrator Esperanza Naaktgeboren as the purpose of the visit was explained. The investigation consisted of the following: On 03/14/25 LPA obtained copies of the following: staff and resident roster, cleaning schedule, room checklist, list of what staff are assigned to each resident, in-service sign in sheets for August 2024-December 2024, in services for January 2025-February 2025, copies of reliase training topics, and documentation on procedures for Day of admission, personal rights, and death of resident. On 03/14/25 LPA requested copies of incontinent logs, list of incontinent residents, and call button response report to be emailed to LPA by 03/17/25. On 03/14/25 from 9:30am- 12:25pm LPA conducted Interviews with residents #1-7 (R1-R7), and between 12:45pm-1:40 pm LPA conducted interviews with staff #1-3(S1-S3). On 03/14/25 LPA conducted aCDSS inspection report, March 20, 2025 · control 11-AS-20250307142022
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility did not issue a refund to a resident in care.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
THIS REPORT SUPERSEDS REPORT DATED 6/12/24 TO ADD ADDITIONAL INFORMATION AND CHANGE INVESIGATION FINDINGS. On 03/06/25 at 10:00 am licensing program analyst (LPA) Villegas conducted a subsequent visit to deliver complaint findings. LPA met with Jennifer Rivas as the purpose of the visit was explained. The investigation consisted of the following: On 03/06/24 LPA Villegas requested copies of the staff and resident rosters, communication documentation regarding R1’s discharge from facility dated 05/29/24, narrative charting notes dated 01/01/24-05/08/24, admission agreement dated 04/09/09, physicians report dated 05/02/24, preplacement appraisal dated 04/09/09, and rent invoice for May 2024. On 06/12/2024 The Department obtained copies of the staff roster, resident roster, reviewed 7 out of 7 residents file, admission agreements, medication administration records, discharge paperwork, and requested copies of eviction documents. The department interviewed staff#1-5 (S1-S5), and ResidentsCDSS inspection report, March 6, 2025 · control 11-AS-20240603132824

2024

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility staff mismanaged residents medication. Residents are not provided adequate meals. Staff do not provide adequate shower assistance to residents in care. Facility administrator is not qualified.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
This amendement is to clarify the narrative on one 9099-C page and does not change the determination findings. The investigation consisted of the following: On 10/18/24, Licensing Program Analyst (LPA) Regina Cloyd conducted a complaint investigation at the above facility to address the following allegations. LPA Cloyd spoke Administrator Cindy Nicolson-Bolong and explained the purpose of the visit. LPA Cloyd received facility records, observed lunch, and interviewed residents and staff. On 12/19/24, LPA Cloyd conducted a subsequent complaint investigation, met with Administrator and explained the purpose of the visit. During today’s visit, LPA interviewed staff and residents and reviewed facility documents. Regarding the allegation "Staff mismanaged residents’ medication," it is being alleged that staff has given the wrong medication to several residents resulting in hospitalization. Specifically Resident #2 (R2) was given the wrong medication in September 2024. Continue to LIC9099-C.CDSS inspection report, December 19, 2024 · control 11-AS-20241015132426
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff locked resident out of his room. Staff comitted resident to a mental health facility without cause. staff handled resident in a rough manner. Staff facility is in disrepair (heater). Staff refused to provide resident records upon request. Staff did not safeguard resident funds.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
The purpose of the amendment is to clarify the narrative on the LIC9099 and LIC9099-Cs and it does not change the investigation findings. On 03/05/2025 Licensing Program Analyst (LPA) Antonine Richard conducted a subsequent complaint visit at the above mentioned facility. LPA met with the Administrator Esperanza Naaktgeboren and explained the purpose of the visit. LPA and Administrator toured the faiclity. On 12/04/2024, the department conducted a subsequent complaint investigation and met with the administrator Cindy Nicolson-Bolong to deliver findings. The investigation consisted of the following: During the investigation on 06/20/2024, the department conducted a complaint investigation at the above facility to address the following allegation(s). The department met with Administrator Khatera Bahadory and Assistant Administrator Jennifer Rivas and explained the purpose of the visit. The investigation consisted of the following: During today's investigation, the department conducted aCDSS inspection report, December 4, 2024 · control 11-AS-20240619103658
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedLicensee is not addressing pests at facility.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 11/21/24 Licensing program analyst (LPA) Villegas conducted an initial complaint visit regarding the allegations above. LPA met with Administrator (A1) Cindy A. Nicolson-Bolong as the purpose of today’s visit was explained. The investigation consisted of the following: On 11/21/24 between 9:00am-11:30am LPA conducted interviews with residents #1-9 (R1-R9), and between 11:30am-12:20pm LPA conducted interviews with staff #1-4 (S1-S4). On 11/21/24 at 12:20pm LPA attempted to reach W1 for an interview, at 12:30pm LPA onducted interview with A1. On 11/21/24 LPA obtained copies of the following: Staff and resident rosters, invoice from Orkin dated 11/15/24, service report from Orkin dated 10/24/24 and 11/15/24, and housekeeping logs from January 2024-November 2024. On 11/21/24 LPA obtain copies of documents pertinent to the complaint for R1. UnsubstantiatedCDSS inspection report, November 21, 2024 · control 11-AS-20241115123254
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility staff are not providing resident with a reasonable amount of privacy while in their bedroom.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 11/14/24 at 9:18 a.m., Licensing Program Analyst (LPA) Villegas conducted an initial complaint visit regarding the allegation above. LPA met with Assistant Administrator Jennifer Rivas as the purpose of todays visit was explained. The investigation consisted of the following: On 11/14/24 between 9:25am - 11am LPA conducted interviews residents # 1-9 (R1-R9), between 11am- 11:25am LPA conducted telephone interview with Administrator (A1), and between 11:25am- 12:20pm LPA conducted interviews with staff #1-3 (S1-S3). LPA obtain copies of documents pertinent to the complaint investigation for R1 and R2. The investigation revealed the following: Allegation- Facility staff are not providing resident with a reasonable amount of privacy while in their bedroom. It is being alleged that people in the facility are coming into resident bedrooms without announcing themselves. UnsubstantiatedCDSS inspection report, November 14, 2024 · control 11-AS-20241106121253
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility illegally evicted a resident in care. Facility did not issue a refund to a resident in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
**This report serves as an amendment to clarify findings. It does not supersede the complaint investigation findings reflected on report created 06/12/2024.** On 06/12/2024 at 09:00 am Licensing Program Analyst (LPA) David España conducted an initial complaint investigation visit for the allegation listed above. Upon arriving at the facility, LPA España met with Administrator Khatera Bahadory who assisted with the visit. The purpose of today’s visit was discussed. Upon arrival at the facility, LPA España conducted a risk assessment at the front door. Based on the assessment, the facility is clear of Covid-19 infection. LPA España was granted access and allowed to enter the facility to conduct investigation. COMPLAINT INVESTIGATION REPORT LIC 9099C CONTINUED UnsubstantiatedCDSS inspection report, June 12, 2024 · control 11-AS-20240603132824
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not properly safeguard the facility grounds. Staff did not properly safeguard a resident's personal belongings. Staff are not preventing an unauthorized individual access to the facility.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 04/15/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a subsequent complaint visit at the above mentioned facility. LPA was met by Administrator Khatera Bahador and the purpose of the visit is to deliver the findings from the previous visit. On 04/10/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a complaint investigation at the above facility to address the following allegation(s). LPA met with Administrator Khatera Bahadory and Assistant Administrator Jennifer Rivas and explained the purpose of the visit. The investigation consisted of the following: During today’s investigation, LPA toured the facility, conducted record review, and interviewed 8 residents and 9 staff members. Continue to LIC9099-C UnsubstantiatedCDSS inspection report, April 15, 2024 · control 11-AS-20240408000759
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not properly safeguard the facility grounds. Staff did not properly safeguard a resident's personal belongings. Staff are not preventing an unauthorized individual access to the facility.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
The purpose of the amendment is to provide additional information and it does not change the investigation findings. On 04/15/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a subsequent complaint visit at the above mentioned facility. LPA was met by Administrator Khatera Bahadory and the purpose of the visit is to deliver the findings from the previous visit. On 04/10/2024 Licensing Program Analyst (LPA) Regina Cloyd conducted a complaint investigation at the above facility to address the following allegation(s). LPA met with Administrator Khatera Bahadory and Assistant Administrator Jennifer Rivas and explained the purpose of the visit. The investigation consisted of the following: During today’s investigation, LPA toured the facility, conducted record review, and interviewed 8 residents and 9 staff members. Continue to LIC9099-C UnsubstantiatedCDSS inspection report, April 15, 2024 · control 11-AS-20240408000759
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility is not providing heat to the residents.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Pamela Bunker conducted an unannounced complaint visit on Monday, February 26, 2024, Upon arrival at the facility. LPA Bunker called the facility via telephone and conducted a Risk Assessment. Based on the assessment, the facility is cleared of COVID-19 infection. LPA Bunker met with Administrator Khatera Bahador. LPA Bunker explained the purpose of today's visit. LPA Bunker interviewed staff 1-3 (S1-S3) and residents 1-9 (R1-R9) LPA Bunker asked questions relevant to the nature of the complaint. S1-S3 and R1-R9 stated the facility is providing heat to the residents. S1-S3 and R1-R9 stated that throughout the facility the building is at comfortable room temperature. During the visit, Administrator Khatera and LPA Bunker toured the following eight rooms to check the room temperature in rooms 104, 223, 233, 234, 236, 240, 242, and 246. The wall and electric heaters in each room were working in an operable condition. LPA Bunker requested copies of supportinCDSS inspection report, February 26, 2024 · control 11-AS-20240221141518

2023

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff are not adressing a resident hitting another resident.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 12/12/23 at 9:00am, Licensing Program Analyst (LPA) Lizeth Villegas conducted an initial complaint visit regarding the allegation above. LPA met with Administrator (A1) Khatera Bahadory as the purpose of today’s visit was explained. The investigation consisted of the following: On 12/12 /23 LPA interviewed A1, staff #1-5 (S1-S5), witness #1 (W1), and interviewed residents # 2-9 (R2-R9). LPA obtained copies of the following for R1 and R2; facesheet, physicians report, physicians orders, preplacement appraisal information, needs and service plan, incident reports, and a staff and resident roster. The investigation revealed the following: Allegation- Staff are not addressing a resident hitting another resident. It is being alleged that staff are not addressing a resident hitting another resident. On 12/12/23 LPA interviewed Administrator (A1) regarding the above allegation, A1 denied the allegation above stating UnsubstantiatedCDSS inspection report, December 12, 2023 · control 11-AS-20231204113203
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff are not notifying resident's representative of unusual incidents Staff would not allow resident to have telephone call Staff mismanaged resident's vitamins
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Pamela Bunker conducted an unannounced complaint visit on Friday, August 25, 2023, Upon arrival at the facility. LPA Bunker called the facility via telephone and conducted a Risk Assessment. Based on the assessment, the facility is cleared of COVID-19 infection. LPA Bunker met with Administrator Khatera Bahadory. LPA Bunker explained the purpose of today's visit. The investigation consisted of the following: During the investigation on 03/17/2023 interviews were conducted with staff 1-2 (S1-S2) and resident 1 (R1). On 08/25/2023 LPA Bunker interviewed staff 1-2 (S1-S2) and residents 2-6 (R2-R6). LPA Bunker asked questions relevant to the nature of the complaint. Resident 1 (R1) records were requested and reviewed. S1-S2 stated staff notified the resident's family of all unusual incidents. S1-S2 stated that R1 does not have a medical or financial Power of Attorney (POA) representative. S1-S2 stated that R1 has a cellphone and is allowed telephone calls. SCDSS inspection report, August 25, 2023 · control 11-AS-20230308125913
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility staff allows residents to use marijuana at facility.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 8/18/23 Licesing program analyst (LPA) Villegas conducted an initial complaint investigation visit regarding the above allegation. LPA and LPM met with Administrator, Khatera Bahadory (A1) and as the purpose of today’s visit was explained. The investigation consisted of the following, LPA toured the facility and conducted room check of rooms 238,245,247 and 248, LPA obtained copies of R1 and R2's: Facesheet, needs and service plan,physicians orders, med list, copy of signed house rules, staff and resident roster. The investigation revealed the following:It is being alleged that R1's roommate is smoking marijuana inside of their shared room and administration is aware and has not addressed the issue. On 8/18/23 LPA interviewed Administrator (A1), Staff # 1-2 (S1-S2) and residents # 1 and 4 (R1-R4). LPA interviewed Administrator Khatera Bahadory about the above allegation, Administrator denied the allegation. Administrator stated that smoking violation forms are given out after a verbCDSS inspection report, August 18, 2023 · control 11-AS-20230810113859

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 51 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
4
typical for this size: 1
Type B citations
2
typical for this size: 1
Substantiated complaints
6
typical for this size: 2
Total complaints
34
typical for this size: 7
State visits on file
51
typical for this size: 19
See the full inspection record on the state's site →
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