Encino Terrace Senior Living

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Tihesha Smith was conducting a complaint investigation (31-AS-20260901142710) at the facility when the Executive Director (ED), Maria Galvan, disclosed that a report will be filed regarding financial theft/abuse involving the same resident (in fore mentioned complaint number) who was allegedly scammed by an individual and/or multiple parties. Per ED, these same parties reportedly offered the resident room and board. The ED has taken appropriate steps by notifying all relevant agencies/parties to include but not limited Licensing, Adult Protective Services, and Long Term Ombudsman, in addition to meeting with the resident, and attempting to secure the environment and restrict access per the resident’s request on 09/10/26. The Los Angeles Police Department (LAPD) was contacted and arrived at approximately 2:50 p.m. A copy of the police report or report number will be forwarded to the Licensing Department. Exit interview conducted and a copy of report delivered.the state’s words, verbatim · CDSS document, Sep 10, 2026

Type of visit: Prelicensing

At approximately 8:30 a.m. on 07/03/26 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced annual inspection. LPA met with staff and later the administrator and disclosed the reason for the visit. A file review was conducted prior to the visit. The facility was last visited on 06/09/26 for a complaint visit. It is a three (03) story building with a capacity of 146 residents. LPA observed offices, bedrooms, shared and private bathrooms, kitchen and dining areas, garage, common areas, activity rooms, garage, and courtyards. It has an approved fire clearance for 146 residents, of which eighty-five (85) may be non-ambulatory. Approved hospice waivers for five (05). The facility was accessible through the main entrance and garage entrance. The main entrance had a keypad and phone number posted for after-hours entry. Postings were observed inside for COVID precautions, emergency contacts, Ombudsman contacts, confidential complaint contacts, facility license, facility sketch, emergency disaster plan, administrator certificate, personal rights, rights of resident councils, and daily menu. Walls, floors, windows, screens, and blinds were clean, free from stains, and in good repair. Personnel files were stored and locked in the business office. Beyond the reception area were business offices and activity rooms. Around 9:00 a.m., three (03) residents were observed exercising in the activity rooms. The Rooms had exercise equipment and were sanitary. At approximately 9:10 a.m., fully-charged fire extinguishers were observed near the main entrance, the kitchen, and hallways of all floors. They were last inspected on 06/06/26 with tags attached. At 09:15 a.m. the room temperature was measured to be 70 degrees Fahrenheit on the first floor and 74 degrees Fahrenheit on the second floor. The water temperature in the first floor bathroom was measured at 9:20 a.m. to be 105.4 degrees Fahrenheit. Rooms #313 and #232 were inspected. All rooms contained functional smoke alarms, appropriately furnished bedding, chairs, nightstands, storage, lighting, and bathrooms with paper towels, liquid soap, grab bars near the toilets and showers, and non-skid strips in the shower. All rooms were clean and in good repair. Water temperatures in bathrooms were tested at 9:40 a.m. and 10:00 a.m. to be 105.5 and 108.2 degrees Fahrenheit, respectively. The second floor contained a locked medication room, courtyards, the kitchen, dining room, and resident rooms. The medication room contained a fully-stocked first aid kit, inaccessible medications, confidential files, and locked medication carts. The kitchen contained an adequate supply of perishable, non-perishable, and emergency foods. The dishwashing area was free of debris and vermin. Appliances were in good condition. Cleaning solutions and sharps were inaccessible. At approximately 10:30 a.m. today, the walk-in freezer and refrigerator temperatures were measured to be 0 and 40 degrees Fahrenheit. Temperature logs were observed near appliances. Menus and alternate meal request slips were posted in the dining area. The dining area had recent repairs completed. The third floor contained resident rooms, an activity area, and a laundry room. The elevator accessed the second and third floors and was operational with a permit approved on 12/15/25. Three (03) out of three (03) stairwells had emergency evacuation chairs at the tops of the stairwells. No hazards were observed in stairwells or emergency exit paths. All emergency exits were unlocked. All electrical rooms, maintenance rooms, and roof access doors were locked. The garage was free of hazards ad also had a shaded smoking area. The facility had locked laundry rooms on the first and third floors. Two (02) washing machines and two (02) dryers were located in the third floor laundry room. Both were in working order. Detergents were stored and locked. At 11:00 a.m. the carbon monoxide detector in the first floor laundry room was tested to be operational. Rooms with oxygen in use had signs for “No Smoking”. Fire sprinklers and hand sanitizer dispensers were observed throughout the building. During today's inspection, the facility was in compliance with Title 22 regulations. No immediate health or safety hazards were observed. Exit interview conducted. Copy of report provided.the state’s words, verbatim · CDSS document, Jul 3, 2026