Velvet Care 2 is a residential care home for the elderly (RCFE) in North Hills, Los Angeles County, California — state license #197610489, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 11 dated inspection and complaint documents on file for this home going back to 2023, the most recent dated March 30, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2023, the state has visited this home 11 times and filed 11 documents. The most recent — a complaint investigation report on March 30, 2026 — closed with the state’s outcome word: “Unsubstantiated.”
The state's published file for this home includes 5 documents with transcribed findings, dated April 10, 2024 to March 30, 2026. 5 of the 5 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (4). 5 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 5 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Mar 30, 2026Unsubstantiated
Allegation investigated: Staff did not meet resident's incontinence care needs. Staff spoke inappropriately to residents Staff did not allow residents to leave their beds
Licensing Program Analyst (LPA) Leslie Ngo-Castaneda conducted an unannounced initial visit for the above allegation. LPA met with staff designee (S1), Cynthia Sherriel, and explained the reason for the visit. At 10:17 AM administrator, Naira Paroyan, arrived and was informed of the reason of the visit. LPA took a tour of the physical plant at 9:05AM. At 9:21 AM, LPA interviewed the administrator (S3) and two (2) staff. At 10:20 AM, LPA interviewed a total of four (4) residents. At 11:00 AM LPA conducted a records review of R1's file, as well as other relevant documents, including the physician's report, admission agreement, LIC 500 (staff roster), resident roster (LIC 9020), preplacement appraisal, and other pertinent documents. Allegation: Staff did not meet the resident's incontinent care needs. Continue to LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 30, 2026 · control 31-AS-20260326155424
Dec 15, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 15, 2025Unsubstantiated
Allegation investigated: Staff chemically restrained resident in care. Resident was admitted to the facility without consent. Resident was prevented from moving out of the facility.
On 9.15.2025 Licensing Program Analyst (LPA) Leslie Ngo-Castaneda arrived at the facility to conduct an unannounced subsequent complaint visit regarding the above allegation. LPA was greeted by Cynthia Sherriel (S2), who is the designated staff member of the facility. Entrance Interview conducted. At 10:00 AM with the assistance of S2, LPA conducted a physical plant tour to ensure the health and safety of the residents in care. Allegation #1: Staff chemically restrained resident in care. Continue to LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 15, 2025 · control 31-AS-20250702114521
Sep 15, 2025Unsubstantiated
Allegation investigated: Staff handled resident in a rough manner. Staff are not safeguarding resident's personal possessions.
Licensing Program Analyst (LPA) Leslie Ngo-Castaneda conducted a subsequent complaint visit to the facility to investigate the above allegations. LPA met with the administrator, Naira Paroyan, and advised them about the visit. At 10:00 AM, LPA conducted a physical plant tour to ensure the health and safety of the clients in care. An entrance interview was conducted. Allegation #1: Staff handled resident in a rough manner. Complainant alleged that a resident in care, Resident #1 (R1) was handled roughly by staff and that the housekeeper was ‘trying to molest’ R1. To investigate the allegation, on 3.26.2025, LPA interviewed three (03) staff and interviewed six (6) of six residents from 1:24-3:15 PM. Continue to LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 15, 2025 · control 31-AS-20250326085659
Nov 26, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 29, 2024Unsubstantiated
Allegation investigated: Facility staff abusing residents.
On 5.29.2024 Licensing Program Analyst (LPA) Leslie Ngo-Castaneda arrived at the facility to conduct an unannounced complaint visit regarding the above allegation. LPA was greeted by Cynthia Sherriel (S2) who is the designated staff of the facility. Entrance Interview conducted. At 10:03 AM with the assistance of the staff, LPA conducted a physical plant tour to ensure the health and safety of the residents in care. A case management deficiency will be cited for the unauthorized alteration having a passageway from the garage to the facility. Record review, LPA received: admission agreement, ID and emergency information, appraisal, physicians report, CSMDR, and all other necessary documents. Allegation: Facility staff abusing residents. Continue to LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, May 29, 2024 · control 31-AS-20240521091912
May 29, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 10, 2024Substantiated
Allegation investigated: Residents bedroom is being used as a passageway to another room. The garage is used as a living space for staff.
On 4.10.2024 Licensing Program Analyst (LPA) Leslie Ngo-Castaneda arrived at the facility to conduct an unannounced complaint visit regarding the above allegations. LPA was greeted by Cynthia Sherriel (S1) who is the staff of the facility. At 10:30 AM Hayk Kirokosyan who is the licensee arrived at the facility and explained the reason for the visit. An entrance interview was conducted. At 10:05 AM LPA conducted a physical plant tour with the assistance of the staff to ensure the health and safety of the residents in care. Allegation: Residents bedroom is being used as a passageway to another room. Licensing Program Analyst (LPA) Leslie Ngo-Castaneda conducted an initial complaint visit. Regarding the allegation above it is alleged that residents bedroom is being used as a passageway to another room (garage). Continue to LIC 9099-C Substantiatedthe state’s words, verbatim · CDSS document, Apr 10, 2024 · control 31-AS-20240409084443
Apr 10, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 5, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 2, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Velvet Care 2 licensed?
Yes — Velvet Care 2 is a licensed residential care home for the elderly (RCFE) in North Hills (Los Angeles County): California license #197610489, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 11 inspection and complaint documents since 2023; the most recent, a complaint investigation report dated March 30, 2026, was marked “Unsubstantiated” by the state.
Can Velvet Care 2 care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Velvet Care 2 with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 6 NON-AMBULATORY, OF WHICH 1 MAY BE BEDRIDDEN. ROOM 3 APPROVED FOR BEDRIDDEN. WAIVER/GRANTED FOR HOSPICE CARE FOR (6)
How much does Velvet Care 2 cost?
California's public licensing record does not include Velvet Care 2's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Velvet Care 2 accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Velvet Care 2 through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →
4 of 6 beds occupied (67%) when the state visited on March 30, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Velvet Care 2?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 11 state visits and 11 dated documents since 2023 for Velvet Care 2; 5 complaint-investigation narratives are transcribed verbatim below. The most recent, dated March 30, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 11 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
Who runs Velvet Care 2?
From the CDSS ownership record, checked August 9, 2026.
Licensed to Velvet Care, who operates 2 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.
You can call them yourself, anytime — you never have to go through us.
(310) 480-2009Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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