Velvet Care is a residential care home for the elderly (RCFE) in North Hills, Los Angeles County, California — state license #197610248, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 17 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated February 5, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 17 times and filed 17 documents. The most recent is a facility evaluation report, dated February 5, 2026.
The state's published file for this home includes 5 documents with transcribed findings, dated August 8, 2023 to December 29, 2025. 5 of the 5 carry the state's recorded outcome word: “Substantiated” (3), “Unsubstantiated” (2). 5 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 5 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Feb 5, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 29, 2025Substantiated
Allegation investigated: Staff neglect resulted in a resident sustaining multiple pressure injuries.
This is an addendum to the original report issued 02/05/2025. Due to additional information received by the department, it was concluded that additional investigation is required. Licensing Program Analyst (LPA) Leslie Ngo-Castaneda conducted an unannounced subsequent visit to this facility to deliver the corrected report to the facility. LPA met with facility administrator (S1) Naira Paroyan, who granted access to the facility. On 10.31.2024, the Woodland Hills South Adult and Senior Care Regional Office received a complaint regarding the allegation, “Staff neglect resulted in a resident sustaining multiple pressure injuries.” Initial investigation was conducted by the LPA Ngo-Castaneda on 11/01/2024. During the initial investigation, at 9:40AM, LPA requested copies of pertinent information which include, but not limited to Physician’s Continue to LIC 9099-C Substantiatedthe state’s words, verbatim · CDSS document, Dec 29, 2025 · control 31-AS-20241031153253
Dec 15, 2025Substantiated
Allegation investigated: Due to neglect, resident received skin tears and multiple pressure injuries. Staff are not following Hospice Care Plan.
Licensing Program Analyst (LPA) Leslie Ngo-Castaneda conducted an unannounced subsequent visit to this facility to deliver the final report. LPA met with administrator Naira Paroyan and explained the reason for the visit. On 05.03.2024, the Woodland Hills South Adult and Senior Care Regional Office received a complaint alleging, “Due to neglect, resident received multiple pressure injuries.” The complainant was alleging that resident #1 (R1) arrived at the hospital with multiple pressure injuries, some Unstageable. R1 was in ICU as of 05/02/24. The complaint was referred to Community Care Licensing Division’s Investigations Branch (CCLD IB). The referral was accepted and assigned to Senior Investigator (SI) Christine Ferris. Continue to LIC 9099-C Substantiatedthe state’s words, verbatim · CDSS document, Dec 15, 2025 · control 31-AS-20240503115353
Sep 3, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 23, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 5, 2025Substantiated
Allegation investigated: Facility did not ensure resident is free from abuse. Staff do not ensure that resident's hygiene needs are met while in care.
This is an amendment to the original report issued on 2.05.2025. Additional information was added to clarify the investigation. Licensing Program Analyst (LPA) Leslie Ngo-Castaneda conducted a subsequent complaint visit to the facility to investigate the above allegations. LPA met with the administrator, Naira Paroyan, and advised her about the visit. At 10:00 AM LPA conducted a physical plant tour to ensure the health and safety of the clients in care. An entrance interview was conducted. Allegation #1: Facility did not ensure resident is free from abuse. Continue to LIC 9099-C Substantiatedthe state’s words, verbatim · CDSS document, Feb 5, 2025 · control 31-AS-20241008114501
Feb 5, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 1, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 9, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 30, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 16, 2023Unsubstantiated
Allegation investigated: Staff speaks inappropriately to resident in care Staff do not provide adequate food service to resident in care Staff refuse to provide hygiene supplies to resident in care Resident in care is not provided privacy by facility staff
Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced subsequent complaint visit to the facility to investigate the above allegation. LPA met with Cynthia Cherriel and explained the reason for the visit. Administrator Naira Paroyan designated Cynthia Cherriel as the responsible person to sign and accept the report. --- Staff speaks inappropriately to resident in care. It was alleged that staff verbally abuse residents. To investigate the allegation on 06/26/2023 LPA interviewed one (01) staff and one (01) resident from 9:10 AM to 09:40 AM. On 10/16/2023, LPA interviewed one (01) additional staff and five (05) out of six (06) residents from 12:15 PM – 1:30 PM. During interviews with staff, all staff stated that they do not speak to residents inappropriately and are kind to all residents. (CONT. LIC812-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 16, 2023 · control 31-AS-20230623152503
Sep 9, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 7, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Velvet Care licensed?
Yes — Velvet Care is a licensed residential care home for the elderly (RCFE) in North Hills (Los Angeles County): California license #197610248, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 17 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated February 5, 2026, appears in the inspection record on this page.
Can Velvet Care care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Velvet Care with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR SIX (6) NON-AMBULATORY, ONE OF WHICH MAY BE BEDRIDDEN. BEDRIDDEN IN ROOM 2 AND 4 ONLY. HOSPICE WAIVER APPROVED FOR SIX.
How much does Velvet Care cost?
California's public licensing record does not include Velvet Care's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Velvet Care accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Velvet Care through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →
6 of 6 beds occupied (100%) when the state visited on December 29, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Velvet Care?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 17 state visits and 17 dated documents since 2022 for Velvet Care; 5 complaint-investigation narratives are transcribed verbatim below. The most recent, dated December 29, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 17 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
Who runs Velvet Care?
From the CDSS ownership record, checked August 9, 2026.
Licensed to Velvet Care, who operates 2 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.
You can call them yourself, anytime — you never have to go through us.
(818) 810-0074Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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