Pearl Of West Hills, Inc is a residential care home for the elderly (RCFE) in West Hills, Los Angeles County, California — state license #197609889, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 17 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated July 10, 2025 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 20 times and filed 17 documents. The most recent — a complaint investigation report on July 10, 2025 — closed with the state’s outcome word: “Unsubstantiated.”
The state's published file for this home includes 11 documents with transcribed findings, dated October 21, 2021 to July 10, 2025. 11 of the 11 carry the state's recorded outcome word: “Substantiated” (5), “Unsubstantiated” (6). 11 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 11 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jul 10, 2025Unsubstantiated
Allegation investigated: Staff hit a resident while in care Staff denied a resident from food while in care
At approximately 9:10 a.m. on 07/10/25 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit. To investigate the allegations above, LPA interviewed the administrator, two (02) residents, and a social worker between 9:15 a.m. and 11:45 a.m. today, conducted a record review of pertinent records, including but not limited to an admission agreement, care plan, and medical assessment, at 9:30 a.m., and toured the facility inside and out at 9:40 a.m. Regarding the allegation "Staff hit a resident while in care" it was alleged the administrator slapped and karate chopped Resident #1 (R1). Interview with the administrator at 9:15 a.m. today revealed they never hit R1. The administrator noted R1 was having difficulty adjusting to the facility. Interview with R1’s roommate, Resident #2 (R2) revealed they never witnessed R1 get hit by anyone. R2 noted R1 panicked recently about something imaginthe state’s words, verbatim · CDSS document, Jul 10, 2025 · control 31-AS-20250706210620
Jun 27, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 30, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 3, 2024Unsubstantiated
Allegation investigated: Staff did not follow resident's care plan. Staff did not give resident medication as prescribed. Facility night staff were not available to assist the resident. Staff did not properly handle resident's medication. Staff did not meet resident's hygiene needs.
At 3:10 p.m. on 04/03/2024, Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced subsequent complaint visit. LPA met with the licensee and disclosed the reason for the visit. To investigate the allegations above, LPA conducted an initial visit on 10/24/2023 and toured the facility at 10:30 a.m., reviewed pertinent records at 10:40 a.m. of pertinent records including but not limited to the resident list, staff list, medical assessment, and hospital records, and interviewed Staff #1 (S1) at 10:50 a.m. and the licensee at approximately 12:00 p.m. LPA conducted a subsequent visit on 03/20/2024 and interviewed the licensee at 9:45 a.m. and two (02) out of three (03) residents at 3:45 p.m. and toured the facility at 10:15 a.m. Today, LPA toured the facility at 3:15 p.m. Regarding the allegation “Staff did not follow resident's care plan” it was alleged staff did not turn Resident #1 (R1) as instructed on their care plan. Interview with S1 revealed they turned R1 whenever ththe state’s words, verbatim · CDSS document, Apr 3, 2024 · control 31-AS-20231020083303
Mar 22, 2024Unsubstantiated
Allegation investigated: Staff member is physically abusing a resident Staff member is verbally abusing a resident
At 3:00 p.m. on 03/22/2024, Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced subsequent complaint visit. LPA met with staff and disclosed the reason for the visit. To investigate the allegations above, LPA conducted an initial visit on 03/20/2024 and interviewed Staff #2 (S2) at 9:45 a.m., Family #1 (F1) at 10:30 a.m., and two (02) out of three (03) residents at 3:45 p.m., conducted a records review at 10:00 a.m., and toured the facility inside and out at 10:15 a.m. Today, LPA interviewed F1 again at 1:40 p.m., Resident #1 (R1) at 3:30 p.m., and staff #1 (S1) at 3:40 p.m., and toured the facility at 3:20 p.m. Regarding the allegation “Staff member is physically abusing a resident” it was alleged S2 slapped R1. Interview with R1 at 4:00 p.m. on 03/20/24 revealed S2 slapped R1. No further details were provided about the time or place of the slap. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 22, 2024 · control 31-AS-20240315142734
Year-by-year trend
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Is Pearl Of West Hills, Inc licensed?
Yes — Pearl Of West Hills, Inc is a licensed residential care home for the elderly (RCFE) in West Hills (Los Angeles County): California license #197609889, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 17 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated July 10, 2025, was marked “Unsubstantiated” by the state.
Can Pearl Of West Hills, Inc care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Pearl Of West Hills, Inc with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER; APPROVED FOR CAPACITY OF 6 NON-AMBULATORY OF WHICH 1 MAY BE BEDRIDDEN; BEDROOM 4 IS CLEARED FOR BEDRIDDEN ONLY; HOSPICE WAIVER APPROVED FOR 6 RESIDENTS
How much does Pearl Of West Hills, Inc cost?
California's public licensing record does not include Pearl Of West Hills, Inc's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Pearl Of West Hills, Inc accept Medi-Cal or the Assisted Living Waiver?
Pearl Of West Hills, Inc is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
4 of 6 beds occupied (67%) when the state visited on July 10, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Pearl Of West Hills, Inc?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 20 state visits and 17 dated documents since 2021 for Pearl Of West Hills, Inc; 11 complaint-investigation narratives are transcribed verbatim below. The most recent, dated July 10, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 20 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(818) 854-6306Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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