Heritage Senior Home Care is a residential care home for the elderly (RCFE) in La Verne, Los Angeles County, California — state license #197608268, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 8 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated February 10, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 8 times and filed 8 documents. The most recent is a facility evaluation report, dated February 10, 2026.
The state's published file for this home includes 2 documents with transcribed findings, dated March 2, 2023 to August 24, 2023. 2 of the 2 carry the state's recorded outcome word: “Unsubstantiated” (2). 2 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 2 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Feb 10, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 8, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 23, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 24, 2023Unsubstantiated
Allegation investigated: Staff did not meet resident's care needs resulting in resident hospitalized for pneumonia, bacteria in blood and septic shock. Resident sustained pressure injuries while in care. Staff did not seek medical attention for resident in a timely manner. Staff placed resident on hospice care without resident's POA's approval. Staff did not ensure resident was fed. Staff did not ensure resident was administered medications. Staff did not ensure resident is involved with resident activities/Staff isolated resident in care. Staff did not allow resident visitors.
Licensing Program Analyst (LPA) Mary Flores conducted an unannounced subsequent complaint investigation visit regarding the above allegations. LPA met with Ronell Lopez caregiver. Administrator Michelle Navarro arrived 10 minutes later, and LPA explained the reason for the visit. The investigation consisted of the following: On 12/12/22 LPA Flores conducted a 24-hour Health and Safety Check visit and requested copies of R1's file which include: Physician's Report, Medication Sheets, Identification and Emergency sheet form, Power of Attorney, Hospice evaluation letter and others. On 12/12/22 investigator Laura Garcia from the Investigation Bureau Department (IB) investigated the first allegation. On 8/24/23 LPA Flores conducted interviews with residents #1-#3(R1-R3), staff #1-3 (S1-S3), responsible parties for residents #4 and #5(R4-R5), requested visitor's logs for September to November 2022, and delivered findings for the allegations. (CONTINUED ON LIC 9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 24, 2023 · control 28-AS-20221209132559
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Is Heritage Senior Home Care licensed?
Yes — Heritage Senior Home Care is a licensed residential care home for the elderly (RCFE) in La Verne (Los Angeles County): California license #197608268, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 8 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated February 10, 2026, appears in the inspection record on this page.
Can Heritage Senior Home Care care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Heritage Senior Home Care with clearances for hospice care and bedridden; it does not list wheelchair / non-ambulatory and dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordSERVES SENIOR ADULTS, AGES 60+. FIRE CLEARANCE APPROVED FOR ONE (1) BEDRIDDEN IN RM#1; TWO (2) NON-AMB IN RM#3. ONE (1) NON-AMB IN RM#5 & #6 EACH; ONE (1) AMB IN RM#4. 87705 COMPLIANT. HOSPICE WAIVER AAPROVED FOR FIVE (5) RESIDENTS. STAFF IN RM#3.
How much does Heritage Senior Home Care cost?
California's public licensing record does not include Heritage Senior Home Care's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Heritage Senior Home Care accept Medi-Cal or the Assisted Living Waiver?
Heritage Senior Home Care is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
5 of 6 beds occupied (83%) when the state visited on August 24, 2023. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Heritage Senior Home Care?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 8 state visits and 8 dated documents since 2022 for Heritage Senior Home Care; 2 complaint-investigation narratives are transcribed verbatim below. The most recent, dated August 24, 2023, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 8 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
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(626) 272-1540Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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