Arbor Vista is a residential care home for the elderly (RCFE) in Pasadena, Los Angeles County, California — state license #197602925, licensed for 69 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 20 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated May 19, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 24 times and filed 20 documents. The most recent is a complaint investigation report, dated May 19, 2026.
The state's published file for this home includes 14 documents with transcribed findings, dated April 15, 2022 to November 18, 2025. 14 of the 14 carry the state's recorded outcome word: “Substantiated” (3), “Unsubstantiated” (11). 14 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 14 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 19, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 18, 2025Substantiated
Allegation investigated: Staff is yelling at residents.
***This licensing report supersedes the licensing report delivered on 11/18/2025. The purpose of the visit is to add additional information not included in the report dated 11/18/2025 and to reissue the citation. The findings will remain the same and the previous citation issued on 11/18/2025 will be dismissed. *** On today’s visit, Licensing Program Analyst (LPA ) Sanjay Vaid spoke with Administrator Kim Commodore and discussed the purpose of the visit. Today census is ?? On 11/18/2025, Licensing Program Analyst (LPA) Sanjay Vaid conducted subsequential visit and met with Administrator Kim Commodore and discussed the above-mentioned allegations. LPA Vaid and Commodore toured the facility and did not observe any health and safety concerns. On 5/21/25, Licensing Program Analyst (LPA) Sanjay Vaid conducted the initial complaint investigation at the facility and was met by Assistant Administrator Theresa Webb, and the reason for the visit was discussed. LPA Vaid and Webb toured the facilithe state’s words, verbatim · CDSS document, Nov 18, 2025 · control 28-AS-20250516103008
Nov 17, 2025Unsubstantiated
Allegation investigated: Facility is in disrepair.
Licensing Program Analyst (LPA), Mayra Cota, conducted an unnanounced 10-day complaint visit today to investigate the above mentioned allegation. LPA met with Kim Commodore, Administrator, and the reason for the visit was explained. The investigation consisted of the following: LPA, obtained copies of staff and resident rosters, toured the facility’s indoor and outdoor environment with a focus on inspecting the ceilings and roof, inspected (14) resident rooms, interviewed Staff 1 – Staff 7 (S1-S7) and Resident 1 – Resident 7 (R1-R7). LPA also conducted record reviews and obtained copies of the facility insurance policy renewal. The investigation revealed the following: ***Continues on LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 17, 2025 · control 28-AS-20251114120011
Sep 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 11, 2025Unsubstantiated
Allegation investigated: Staff does not treat resident with dignity and respect. Staff do not intervene when a resident is bullied by another resident.
Licensing Program Analyst (LPA), Mayra Cota, conducted an initial 10-day complaint visit to the facility to investigate the allegations mentioned above. LPA Cota, met with Kim Commodore, Administrator, and the reason for the visit was explained. The investigtion consisted of the following: LPA Cota, obtained copies of staff and resident rosters, toured common areas of the facility, including resident rooms, interviewed staff #1-6 (S1-S6) and residents #1-7 (R1-R7). Copy of Special Incident Report was also obtained at the time of visit. ***Continues on LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 11, 2025 · control 28-AS-20250702093605
Jun 19, 2025Substantiated
Allegation investigated: Staff do not ensure facility is free from pests
Licensing Program Analyst (LPA) Kimberly Ramirez conducted an unannounced initial complaint investigation visit on 06/19/2025 to regarding the above allegation. During today’s visit, LPA Ramirez was greeted by Kim Commodore and explained the purpose of the visit. The investigation consisted of the following: LPA Ramirez requested and obtained copies of Resident/Client Roster, Staff Roster Staff#1 - 4 interviews (S1 – S4), Resident#1-5 interviews (R1-R6), Pest Control Service Invoice dated 6/13/25, and physical plant tour. See 9099-C Substantiatedthe state’s words, verbatim · CDSS document, Jun 19, 2025 · control 28-AS-20250611155959
Jun 16, 2025Unsubstantiated
Allegation investigated: Staff spoke inappropriately to resident.
Licensing Program Analyst (LPA) Bennette Pena conducted an unannounced initial complaint visit to investigate the above allegation. LPA met with Kim Commodore, Administrator and explained the purpose of the visit. The investigation consisted of the following: LPA reviewed and obtained copies of the staff & resident rosters, Staff #1 (S1) and Staff #2 (S2) in service training logs (Clients rights) and Write up/Consultation (dated 06/12/2025), Incident report (dated 04/14/2025), Pasadena Police information (Officer #5472) and Resident #1 (R1) - Resident #2 (R2) pertinent files. LPA also interviewed Staff #1 (S1) - Staff #4 (S4) and Resident #1 (R1) - Resident #6 (R6). In regards to the allegation "Staff spoke inappropriately to resident", it is alleged that approximately 2 months ago, R1 heard a loud noise from R2's room and found R2 on the floor under a walker. R1 helped and called for help. S1 entered and aggressively told R1 to move, while S2 also scolded R1. S1 continued to berate anthe state’s words, verbatim · CDSS document, Jun 16, 2025 · control 28-AS-20250611092527
Mar 24, 2025Unsubstantiated
Allegation investigated: Staff abandoned resident at hospital.
LPA Vaid conducted an Initial 10-Day complaint investigation regarding the above allegation. LPA was met by Thersa Webb, Assistant Administrator. Administrator Kim Commodore joined shortly after. LPA discussed the purpose of the visit. LPA toured the facility with Administrator and did not observe any health and safety concerns. Investigation consisted of the following: interview of Staff #1 - Staff #5 (S1-S5); interviews of clients from client#1 through client #6 (C1-C6); requested, obtained, and reviewed client #1(C1) clients face sheet and ID, physicians report, client notes, house rules and admissions agreement. Staff roster and client roster. Regarding the allegation: Staff abandoned resident at hospital. It is alleged that the facility staff had abandoned client at the hospital after client was sent to hospital for medical and psych evaluations after being involved in incidents at the facility on 03/16/25 and 03/17/25. Continued on 9099C...... Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 24, 2025 · control 28-AS-20250319104152
Jan 16, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 28, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 14, 2024Unsubstantiated
Allegation investigated: Staff do not treat residents with dignity and respect. Staff yells at residents.
Licensing Program Analyst (LPA) Luis Mora conducted an unannounced initial complaint visit to determine the validity of the above-mentioned allegations. LPA met with Kim Commodore (Director) and explained the reason for the visit. The investigation consisted of the following: LPA Mora obtained copies of the resident and staff rosters, interviewed Administrator, Staff 1 - Staff 3 (S1 - S3) and Resident 1 - Resident 10 (R1 - R10). The investigation revealed the following: regarding the allegations "staff do not treat residents with dignity and respect" and "staff yells at residents", it is alleged that the Administrator and S1 yell at the residents, and that S1 glares and bullies the residents. Administrator and staff denied the allegations. The majority of the residents interviewed could not corroborate the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allthe state’s words, verbatim · CDSS document, Mar 14, 2024 · control 28-AS-20240307075653
Mar 7, 2024Unsubstantiated
Allegation investigated: Staff did not ensure safe keeping of a resident's personal property and cash.
Licensing Program Analysts (LPAs) Angelica Rea and Christian Gutierrez conducted an initial complaint visit in response to the allegation listed above. LPA met with Administrator, Kim Commodore, who assisted with today's visit. Regarding the allegation that : Staff did not ensure safe keeping of a resident's personal property and cash. The investigation consisted of review of resident #1s file, interviews with Administrator, Staff #1 - Staff #4 and interviews with Resident #1 - Resident # 5. Residents interviewed were unable to corroborate the allegation. Four out of five residents stated that staff do ensure the safe keeping of resident's personal property and cash. Four out of five residents stated that none of their belongings have ever been missing while they have lived at the facility. Staff interviewed denied the allegation. Administrator and four out of four staff stated that resident property and cash are safeguarded. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 7, 2024 · control 28-AS-20240227094830
Dec 14, 2023Unsubstantiated
Allegation investigated: Staff made derogatory/racial statements towards resident. Staff yells at residents. Staff does not treat residents with dignity and respect.
Licensing Program Analyst (LPA) Galarza conducted an initial 10-day complaint visit regarding the above allegations. The purpose of the visit was explained to Administrator Kim Commodore. The investigation consisted of: A physical plant inspection of the facility, record review, and interviews with staff (S1- S6) and residents (R2- R10). Resident (R1) was not interviewed because they are hospitalized as a result of behavior incident dated 12/11/2023. The following documents were obtained:R1's Face Sheet, Admission Agreement/packet, Physician Report, medication list, Welbe Health Pacific Pace provider agreement, three (3) incident reports, Client Notes, LIC, LIC 500 Personnel Report, and resident roster. See LIC 9099C for report continuation. Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 14, 2023 · control 28-AS-20231212110800
Oct 10, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Arbor Vista licensed?
Yes — Arbor Vista is a licensed residential care home for the elderly (RCFE) in Pasadena (Los Angeles County): California license #197602925, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 69 residents. State records list 20 inspection and complaint documents since 2022; the most recent, a complaint investigation report dated May 19, 2026, appears in the inspection record on this page.
Can Arbor Vista care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Arbor Vista with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordLICENSEE PREFERS TO SERVE THE ELDERLY AGES 60 AND ABOVE. FIRST FLOOR ONLY WAS APPROVED FOR NON AMBULATORY. WAIVER TO UTILIZE BELLA VISTA RETIREMENT AS THE FOOD HEADQUARTER TO STORE, PREPARE, SERVE AND TRANSPORT MEALS TO ARBOR VISTA GRANTED. APPROVED FOR (2) HOSPICE CARE.
How much does Arbor Vista cost?
California's public licensing record does not include Arbor Vista's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Arbor Vista accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Arbor Vista through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →
53 of 69 beds occupied (77%) when the state visited on November 18, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Arbor Vista?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 24 state visits and 20 dated documents since 2022 for Arbor Vista; 14 complaint-investigation narratives are transcribed verbatim below. The most recent, dated November 18, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 24 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
Who runs Arbor Vista?
From the CDSS ownership record, checked August 9, 2026.
Licensed to Robsag Inc, who operates 2 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.
You can call them yourself, anytime — you never have to go through us.
(626) 797-7296Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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