Pinnacles At Burton, The is a residential care home for the elderly (RCFE) in Los Angeles, Los Angeles County, California — state license #197602370, licensed for 138 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 19 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated June 4, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 21 times and filed 19 documents. The most recent is a complaint investigation report, dated June 4, 2026.
The state's published file for this home includes 9 documents with transcribed findings, dated July 17, 2024 to March 5, 2026. 9 of the 9 carry the state's recorded outcome word: “Substantiated” (2), “Unsubstantiated” (7). 9 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 9 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 4, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 26, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 13, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 5, 2026Unsubstantiated
Allegation investigated: Staff did not administer medication to resident. Facility does not have adequate food service. Staff is not meeting resident's overall needs.
On 03/05/2026 Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to The Pinnacles at Burton and was greeted by Administrator Robin Culver (S1). LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegations. The investigation consisted of the following: LPA Calderon interviewed Staff S1-S3, residents R1-R6. LPA Calderon obtained the following records: Physician report (dated 07/24/2025 and 02/23/2026), Menu for March 2026 and activities schedule for March 2026, MAR for 3 residents. Toured the facility with S1 to include the dining area and common areas. The investigation revealed the following: Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 5, 2026 · control 11-AS-20260303101629
Feb 24, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 12, 2026Unsubstantiated
Allegation investigated: The Administrator does not ensure that residents receive proper care. Facility staff do not ensure their is a sufficient amount of incontinence supplies available for resident use.
On 02/12/26, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced subsequent complaint investigation for the allegations listed above. LPA met with Director, Robin Culver, and Resident Care Coordinator, Sandy Iraheta. LPA explained the purpose of the visit and was granted entry to the facility. The investigation consisted of the following: On 01/02/26, LPA Gonzalez collected the following documents: staff roster, resident roster, and the staff schedule for the months of November 2025, and December 2025. Additionally, LPA interviewed staff #1-#4 (S1-S4), conducted a tour of the facility, inspected resident rooms, and the med-tech room. Furthermore, on 02/12/26, LPA Gonzalez conducted interviews with resident #1-#5 (R1-R5), and staff #5 (S5). Continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 12, 2026 · control 11-AS-20251226142640
Oct 31, 2025Unsubstantiated
Allegation investigated: Residents sustained unexplained injuries. Staff did not prevent resident from injuring another resident.
On 10/31/2025 at approximately 10:00 AM, LPA Jose Anguiano conducted a subsequent visit to deliver findings regarding the above allegations and met with the Medical Technician Danna Romero. Investigation consisted of the following: On 10/08/2025 at approximately 10:00 AM, Licensing Program Analyst (LPA) Jose Anguiano conducted a complaint investigation regarding the above allegations. LPA met with Resident Care Coordinator Sandy Iraheta. The investigation consisted of the following: LPA Anguiano toured the facility, interviewed (5) staff members (S1–S5), and (5) residents (R1–R5). LPA also conducted a review of facility records. LPA collected the following documentation: Physician’s reports for five (5) residents identified as potential victims. Care plans and medication records that may explain the presence of bruising. Observation reports for the month of September related to incidents involving the identified residents. Please see report continuation on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 31, 2025 · control 11-AS-20250929141743
Oct 31, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 17, 2025Substantiated
Allegation investigated: The facility staff failed to provide adequate supervision resulted in the resident eloping. The facility does not have an auditory device or other staff alert feature to monitor exits.
On September 17, 2025, the California Department of Social Services/Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA) Ernand Dabuet conducted a subsequent unannounced complaint visit. Robin Culver, Executive Director and Sandy Irahta Resident Coordinatorr, greeted the LPA. (LPA) explained that the purpose of the visit is to investigate the allegations mentioned above. The investigation included interviews, a collection of records, and a tour of the facility. Interviews were conducted with Staff #1 through Staff #3 (S1-S3), Resident #1 (R1) and Witness #1 (W1). The Department reviewed several documents, including the Facility Resident Roster (dated 09/12/25), Facility Personnel Roster LIC 500 (dated 09/11/25 & 09/15/25), and (R1's) Physicians Report LIC 602 (dated 02/24/25), as well as other pertinent records associated with this complaint. (Evaluation Report continues LIC 9099-C) Substantiatedthe state’s words, verbatim · CDSS document, Sep 17, 2025 · control 11-AS-20250909091421
Sep 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 12, 2025Substantiated
Allegation investigated: The facility did not report the incident to Licensing.
On September 12, 2025, the California Department of Social Services/Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA) Ernand Dabuet conducted an initial unannounced complaint visit. Sandy Iraheta, Resident Coordinatorr, greeted the LPA. (LPA) explained that the purpose of the visit is to investigate the allegation mentioned above. The investigation included interviews, a collection of records, and a tour of the facility. Interviews were conducted with Staff #1 through Staff #3 (S1-S3), Resident #1 (R1) and Witness #1 (W1). The Department reviewed several documents, including the Facility Resident Roster (dated 09/12/25), Facility Personnel Roster (dated 09/11/25), and (R1's) Physicians Report LIC 602A (dated 02/24/25), as well as other pertinent records associated with this complaint. (Evaluation Report continues LIC 9099-C) Substantiatedthe state’s words, verbatim · CDSS document, Sep 12, 2025 · control 11-AS-20250909091421
Aug 21, 2025Unsubstantiated
Allegation investigated: Staff are mismangaing residents medications. Staff do not ensure resident is provided a comfortable temperature. Staff does not ensure resident's medical needs are being met.
***This report supersedes the original report delivered on 7/3/2025. On 8/21/2025,LPA arrived at the facility to deliver the corrected 9099, providing clarification on the original report issued on 07/3/2025. *** On 7/3/2025, at 10:10 AM, Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to conduct a complaint investigation and deliver findings for the alleged allegations. LPA identified herself to Chanel Sanchez-Administrator who was informed of the purpose of the visit. The investigation consisted of the following At 10:30 AM, LPA obtained the following documents for Resident 1 (R1) Unsigned admissions agreement, Pre-assessment dated 6/20/2025, Identification and Emergency/Information dated 6/25/2025, Medication list for June and July 2025 (MARs),Staff and Resident roster dated 7/1/2025, Move-in notes dated 6/30/2025, End of shift notes from 6/26/2025 to 7/1/2027,Cedars-Sinai After Visit Summary dated 6/27/2025, Valley Vista Nursing and Transitional Carethe state’s words, verbatim · CDSS document, Aug 21, 2025 · control 11-AS-20250627133928
Aug 6, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 3, 2025Unsubstantiated
Allegation investigated: Staff are mismangaing residents medications. Staff do not ensure resident is provided a comfortable temperature. Staff does not ensure resident's medical needs are being met.
On 7/3/2025, at 10:10 AM, Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to conduct a complaint investigation and deliver findings for the alleged allegations. LPA identified herself to Chanel Sanchez-Administrator who was informed of the purpose of the visit. The investigation consisted of the following At 10:30 AM, LPA obtained the following documents for Resident 1 (R1) Unsigned admissions agreement, Pre-assessment dated 6/20/2025, Identification and Emergency/Information dated 6/25/2025, Medication list for June and July 2025 (MARs),Staff and Resident roster dated 7/1/2025, Move-in notes dated 6/30/2025, End of shift notes from 6/26/2025 to 7/1/2027,Cedars-Sinai After Visit Summary dated 6/27/2025, Valley Vista Nursing and Transitional Care notes/reports dated 11/12/2024, 4/2/2024, 6/26/2025, and discharge report dated 6/26/2025,Physician's Report including doctor's visit/Emergency room visits dated 12/15/2024, Southern California Hospital at Culverthe state’s words, verbatim · CDSS document, Jul 3, 2025 · control 11-AS-20250627133928
Jan 10, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 30, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 22, 2024Unsubstantiated
Allegation investigated: Staff are not feeding a resident in care. Staff are neglecting the residents in care.
On 10/22/2024 LPA Alfonso Iniguez conducted an unannounced complaint visit. LPA Iniguez met with Channel Sanchez /Administrator. LPA explained the purpose of this visit. Investigation Consisted of: LPA conducted the following interviews: Administrator Interview(A#1), and Residents interviews (R#1-R#6). LPA obtained and reviewed the following documents: Client’s roster, Personnel roster, (R#1-R#4) Identification and Emergency Information, (R#1-R#4) Admissions agreements, (R#1-R#4) Physicians Report for Residential Care Facilities for the Elderly, (R#1-R#4) Needs and Services Plan, (R#1-R#4) Medication Administration Record (MAR) for the month of October 2024, copies of facility menu for 2 months. Evaluation Report continues LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 22, 2024 · control 11-AS-20241016015919
Jul 29, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 17, 2024Unsubstantiated
Allegation investigated: Staff did not ensure facility elevator is in good repair resulting in resident sustaining an injury. Staff did not inform resident's responsible party.
On 07/17/2024 at around 10:20 AM Licensing Program Analyst (LPA), Leandro conducted a complaint investigation regarding the allegations listed above. LPA met with Administrator, Chanel Ann Sanchez and the purpose of the visit was explained. The investigation consisted of the following: During today’s investigation LPA, and Administrator conducted a tour of the facility which included checking the facility elevators. LPA interviewed 1 out of 24 residents and 4 out of 32 staff. LPA reviewed resident census, personnnel report, Resident 1’s records, and elevator maintenance information. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 17, 2024 · control 11-AS-20240709163834
Sep 2, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Pinnacles At Burton, The licensed?
Yes — Pinnacles At Burton, The is a licensed residential care home for the elderly (RCFE) in Los Angeles (Los Angeles County): California license #197602370, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 138 residents. State records list 19 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated June 4, 2026, appears in the inspection record on this page.
Can Pinnacles At Burton, The care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Pinnacles At Burton, The with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordNON AMBULATORY, ON 1ST AND 2ND FLOOR ONLY. HOSPICE WAIVER FOR 8. NEW MGMT CO. (CALSON CARE NORTH LLC) EFFECTIVE 12/01/2023.
How much does Pinnacles At Burton, The cost?
California's public licensing record does not include Pinnacles At Burton, The's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Pinnacles At Burton, The accept Medi-Cal or the Assisted Living Waiver?
Pinnacles At Burton, The is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
50 of 138 beds occupied (36%) when the state visited on March 5, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Pinnacles At Burton, The?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 21 state visits and 19 dated documents since 2021 for Pinnacles At Burton, The; 9 complaint-investigation narratives are transcribed verbatim below. The most recent, dated March 5, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 21 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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