Sunny Hills Assisted Living (memory Care)

On 12/30/25, LPA Gonzalez conducted an unannounced complaint investigation visit for the allegation listed above. LPA met with Chansook Koo, receptionist, and explained the purpose of the visit. LPA was granted access to the facility. Administrator, Steve Cho, joined LPA for the visit shortly after. The investigation consisted of the following: On 12/30/25, LPA Gonzalez collected the following documents: staff roster, resident roster, and service invoices from OK Exterminators dated 11/07/25 and 12/12/25. LPA conducted interviews with staff #1-#5 (S1-S5), and residents #1-#6 (R1-R6). Additionally, LPA Gonzalez and Chansook Koo conducted a tour of the entire facility, and inspected resident rooms, kitchen and common areas. Continued on LIC9099-C UnsubstantiatedRead the full finding— CDSS inspection report, December 30, 2025 · control 11-AS-20251226141305

On 10/27/25, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced subsequent complaint visit to deliver amended report for the allegation mentioned above. LPA met with Chansook Koo, Receptionist, and the purpose of the visit was explained. LPA was granted entrance to the facility. ** **This report supersedes the report created and delivered on 09/11/25. This report is to clarify findings. On 09/11/25, Licensing Program Analyst (LPA) Elvira Gonzalez conducted a subsequent unannounced complaint visit to further investigate the allegations mentioned above. LPA met with Administrator, Steve Cho, and the purpose of the visit was explained. LPA was granted entrance to the facility. The investigation consisted of the following: On 07/28/25, LPA requested the staff and resident rosters. Continued on LIC9099-C SubstantiatedRead the full finding— CDSS inspection report, October 27, 2025 · control 11-AS-20250721104317

** This report serves as an amendment to add additional information to the report created on 07/02/25. It does not supersede the complaint investigation report created 07/02/25. **On 09/11/25 Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced subsequent complaint investigation visit for the allegations listed above. LPA met with Administrator, Steve Cho, and explained that the purpose of this visit is to provide an amended copy of the LIC9099 report, and was granted entrance to the facility. On 07/02/25, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced complaint visit to investigate the allegations mentioned above. LPA met with Administrator, Steve Cho, and the purpose of the visit was explained. LPA was granted entrance to the facility. Continued on LIC9099-C UnsubstantiatedRead the full finding— CDSS inspection report, September 11, 2025 · control 11-AS-20250623123311

On 09/11/25, Licensing Program Analyst (LPA) Elvira Gonzalez conducted a subsequent unannounced complaint visit to further investigate the allegations mentioned above. LPA met with Administrator, Steve Cho, and the purpose of the visit was explained. LPA was granted entrance to the facility. The investigation consisted of the following: On 07/28/25, LPA requested the staff and resident rosters. LPA reviewed service records for resident #1 (R1) and requested copies of the following documents: Facesheet, Physician’s Report, Service and Care Plan, Resident notes (dated 07/14/25-07/19/25), Unusual Incident/Injury Report (dated: 07/21/25), and 2-Hour Rounds Check Policy Form. Additionally, LPA conducted interviews with staff #1-#5 (S1-S5), witness #1 (W1), attempted to interview witness #2 (W2), residents #2-#4 (R2-R4) and attempted to interview R1. On 09/11/25, LPA Gonzalez conducted interviews with residents #5-#6 (R5-R6), and S1. UnsubstantiatedRead the full finding— CDSS inspection report, September 11, 2025 · control 11-AS-20250721104317

On 08/21/2025, Licensing Program Analyst (LPA), Wendy Gibbs, conducted a subsequent unannounced Complaint Visit to the facility listed above. LPA met with Reception, Chan Sook Koo, and the purpose of today’s visit was explained. LPA was granted entry into the facility. The investigation consisted of the following: During the initial visit conducted on 02/22/2024, LPA inspected the facility, interviewed Staff S1-S7, attempted to interview Residents R1-R8, interviewed Resident’s Responsible Party’s Witness W1-W7, and received documents pertinent to the investigation. The following documents were received and reviewed Staff Roster, Resident Roster, an Admission Agreement packet, Anti-Discrimination Policy in-service training logs dated 10/14/2022 and 10/20/2023, Meal Menu (English Version), and advertising brochures. The investigation revealed the following: UnsubstantiatedRead the full finding— CDSS inspection report, August 21, 2025 · control 11-AS-20240216142414

On 07/02/25, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced complaint visit to investigate the allegations mentioned above. LPA met with Administrator, Steve Cho, and the purpose of the visit was explained. LPA was granted entrance to the facility. The investigation consisted of the following: On 07/02/25, LPA requested the staff and resident rosters. LPA reviewed service records for resident #1 (R1) and requested copies of the following documents: Physician’s Report, Advance Health Care Directive Form, Admission Agreement, Medication List dated 07/01/25, Resident Care Assessment Form, Appraisal Needs and Services Plan, Preplacement Appraisal Information Personal Care Program Form, and 2-Hour Rounds Check Policy Form. Additionally, LPA conducted interviews with staff #1-#5 (S1-S5), witness #1 (W1), and residents #2-#5 (R2-R5) and attempted to interview R1. Furthermore, LPA and Steve Cho conducted a tour of the facility. Continued on LIC9099-C UnsubstantiatedRead the full finding— CDSS inspection report, July 2, 2025 · control 11-AS-20250623123311

The investigation consisted of the following: On 11/07/2024, Community Care Licensing Division (CCLD) Staff conducted a complaint investigation at the above facility to address the following allegation. CCLD Staff met with Administrator Steve Cho and explained the purpose of the visit. CCLD Staff conducted resident and staff interviews and reviewed resident record. Regarding the allegation "Staff unlawfully evicted a resident.” Record review revealed that Resident #1 (R1) was admitted into the facility on 06/13/2023. Interview with the Administrator (S1) indicated R1 has not been served an eviction notice. S1 indicated that in 2023, a Funding Source stated it could pay the Assisted Living Waiver (ALW) Rate one month prior to R1’s admission but has yet to pay as of 11/07/2024. In July 2024, S1 asked the Funding Source and R1’s family if they could pay the normal rate as of January 1, 2024 to present. S1 indicated that R1's ALW is still pending and R1 has not been served an eviction. ConRead the full finding— CDSS inspection report, November 7, 2024 · control 11-AS-20241101161633

On 06/26/24, at 09:30am, Licensing Program Analyst (LPA) Perry Scott conducted a 10-day complaint visit to the facility and was greeted by Steve Cho, Administrator. LPA explained the purpose of this visit is to gather information about the complaint and deliver findings for the allegations mentioned above. The investigation consisted of the following: LPA investigated the allegations mentioned in this complaint; and conducted interviews with staff (S1-S4) and residents (R1-R8). Resident Roster (Dated 06/19/24), Staff Roster (Dated 06/26/24), ID/Emergency Information (Dated 04/31/24), and Admission Agreement (Dated 04/31/24/Unsigned) for R1 were obtained from the facility. The investigation revealed the following: Allegation #1- Staff did not ensure that the resident's call assistance button was operable. Report continued on LIC9099-C UnsubstantiatedRead the full finding— CDSS inspection report, June 26, 2024 · control 11-AS-20240619150645

Licensing Program Analyst (LPA)/Retired Annuitant (RA) Elizabeth Ceniceros made an unannounced visit to the facility and was greeted by Administrator (A2: Steve Cho). LPA/RA conducted a risk assessment prior to entering facility. A2 informed LPA/RA that the facility has no COVID cases nor do residents or staff have symptoms. The purpose for today’s visit is to conduct a subsequent visit to deliver the findings pertaining to the above-mentioned allegations. An initial 10-Day visit was conducted by LPA Martessa Brown on 12/23/22 who was met by (former) Administrator (A1: Jason Park). During that visit, LPA conducted interviews with Staff #1 - #4 (S1-S4). LPA interviewed Resident #4 (R4) and utilized the translation line to assist with interviewing Residents #1 - #3 (R1-R3). LPA toured the facility’s physical plant for health and safety purposes and to ensure the wellbeing of residents in care. LPA reviewed and obtained copies of the following documents: resident and staff rosters, incideRead the full finding— CDSS inspection report, August 9, 2023 · control 11-AS-20221219110219

This is the addendum of the initial Licensing Report conducted on 11/22/2022. The report was changed to add additional pertinent information. Licensing Program Analyst (LPA) Antonia Alvizar conducted an unannounced complaint visit to investigate the above noted allegations. This visit was assisted by the Administrator Woo (Jason) Park and Co-Administrator Steve Yong Jin Cho. During the course of the investigation LPA Alvizar inspected the physical plant approximately at 9:00am. Prior to conducting a tour of physical plant, LPA requested residents and staff rosters, other facility records, including but not limited to the schedule of Incontinent Care assistance, a fee schedule for the basic and additional services provided to the residents and medication administration documents. LPA interviewed the Administrators and four (04) staff at approximately 9:30am. At approximately 11:20am LPA Alvizar spoke with seven (07) out of sixty-nine (69) residents including resident #1(R1) in additionRead the full finding— CDSS inspection report, May 31, 2023 · control 11-AS-20221114120901

Licensing program Analysts (LPAs) Antonia Alvizar, Mario Leon , Wendy Gibbs and Licensing Program Managers (LPMs) Naira Margaryan and Ulysses Coronel conducted unannounced subsequent complaint visit to the facility. LPAs and LPMs met the Administrator, who was informed that this visit was conducted to continue an investigation of the complaint allegations, previously initiated on 10/19/2022 Initial visit was conducted by LPAs Antonia Alvizar, Mario Leon, Wendy Gibbs and Licensing Program Manager (LPM) Ulysses Coronel. On 10/19/22 approximately at 10:10am, LPAs and LPM inspected the facility which included the bedrooms, bathrooms, common areas, kitchen, dining room and medication room. LPAs Alvizar and Leon conducted interviews between 10-30am and 12:00pm at which time, they spoke with the Administrator and other facility staff present at the time of visit. In addition, LPAs interviewed 8 out of 71 randomly selected residents, LPA also gathered facility records, including but not limiteRead the full finding— CDSS inspection report, May 26, 2023 · control 11-AS-20221010123746

Licensing program Analysts (LPAs) Antonia Alvizar, Mario Leon , Wendy Gibbs and Licensing Program Managers (LPMs) Naira Margaryan and Ulysses Coronel conducted unannounced subsequent complaint visit to the facility. LPAs and LPMs met the Administrator, who was informed that this visit was conducted to continue an investigation of the complaint allegations, previously initiated on 10/19/2022 Initial visit was conducted by LPAs Antonia Alvizar, Mario Leon, Wendy Gibbs and Licensing Program Manager (LPM) Ulysses Coronel. On 10/19/22 approximately at 10:10am, LPAs and LPM inspected the facility which included the bedrooms, bathrooms, common areas, kitchen, dining room and medication room. LPAs Alvizar and Leon conducted interviews between 10-30am and 12:00pm at which time, they spoke with the Administrator and other facility staff present at the time of visit. In addition, LPAs interviewed 8 out of 71 randomly selected residents and gathered facility records, including but not limited to PRead the full finding— CDSS inspection report, May 26, 2023 · control 11-AS-20221010123746

Licensing program Analysts (LPAs) Antonia Alvizar, Mario Leon, Wendy Gibbs and Licensing Program Managers (LPMs) Naira Margaryan and Ulysses Coronel conducted an unannounced subsequent complaint visit to the facility. LPAs and LPMs met the Administrator, Steve Cho, who was informed that this visit was conducted to continue an investigation of the complaint allegations, previously initiated on 10/19/2022. The investigation consisted of: On10/19/2022 LPA Alvizar requested resident, staff and facility records and interviewed staffs S1-S3. LPAs Don Senaha and Gibbs interviewed witness, staff and residents. On 5/26/2023 LPA Leon and LPM Coronel reviewed facility records, interviewed seven (7) residents and six (6) staff and inspected eight (8) resident bedrooms, the laundry room, emergency food storage and kitchen. Report continues, see LIC9099C. SubstantiatedRead the full finding— CDSS inspection report, May 26, 2023 · control 11-AS-20221010123746