Variel Of Woodland Hills, The

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Due to lack of supervision, resident injured another resident while in care

Licensing Program Analyst (LPA) Angela Barutyan arrived at the facility unannounced to conduct a subsequent complaint investigation for the allegation listed above at 11:28AM. LPA met with staff and Director of Nursing (DN) Jessica Saks upon arrival and Executive Director (ED) Allison Marty who arrived shortly thereafter. Entrance interview conducted. During today’s visit, LPA interviewed two (2) staff and reviewed and obtained copies of pertinent documents. During the initial visit on 08/27/2025, LPA conducted interviews with four (4) staff and three (3) residents, reviewed and obtained copies of pertinent documents relevant to the investigation, conducted a brief physical plant tour, and discussed the allegation with Administrator Lourdes Bustamante. Report Continued on LIC9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 30, 2025 · control 29-AS-20250825121624

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility staff did not properly assist resident with self-administration of medications as prescribed. Reporting requirements are not being met.

Licensing Program Analyst (LPA) Emily Peraldi conducted an unannounced initial complaint visit to this facility. At 9:00 a.m., the LPA met with staff and explained the reason for the visit. At 9:10 a.m., the Executive Director (ED), Allison Marty met with the LPA. At 9:14 a.m., the LPA conducted an interview with the ED. At 9:49 a.m., the LPA requested and obtained copies of pertinent documents. Starting at 10:00 a.m., the LPA reviewed Resident #1 (R1’s) records. At 11:26 a.m., the LPA, along with the Wellness Director conducted a brief physical plant tour. Between 12:22 p.m. and 1:38 p.m., the LPA conducted a review of medication and medication documentation with the Wellness Director for eleven (11) residents. Between 9:37 a.m. and 1:43 p.m., the LPA conducted interviews with three (3) staff and three (3) residents. Continued on LIC 9099-C. Substantiatedthe state’s words, verbatim · CDSS document, Jun 13, 2025 · control 29-AS-20250610122305

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Resident eloped without supervision while in care.

Licensing Program Analyst (LPA) Angela Barutyan arrived at the facility unannounced to conduct an initial complaint investigation for the allegation listed above at 10:25AM. LPA met with Administrator/Director of Hospitality Lourdes Bustamante and Executive Director (ED) Allison Marty and explained the reason for the visit. During today's visit, LPA interviewed three (3) staff between 10:32AM-12:36PM, reviewed and obtained copies of pertinent documents between 11:56AM-12:15PM, conducted a brief physical plant tour with Director of Nursing (DON) Jessica Saks at 12:17PM, interviewed two (2) responsible parties/visitors of residents between 12:23PM-01:49PM, and discussed the allegation with ED at 04:07PM. Report Continued on LIC9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, May 21, 2025 · control 29-AS-20250515120119

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff does not ensure resident's door is in good repair.

Licensing Program Analyst (LPA) Angela Barutyan arrived at the facility unannounced to conduct an initial complaint investigation for the allegation listed above 10:03 AM. Upon arrival, LPA met with staff and Administrator/Director of Hospitality Lourdes Bustamante. Administrator called Executive Director (ED) Allison Marty at 10:29AM and reason for the visit was explained Entrance interview conducted. During today's visit, LPA reviewed and obtained copies of pertinent documents relevant to the investigation between 10:15AM-01:15PM, interviewed seven (7) staff members between 10:10AM-03:55PM, interviewed five (5) residents between 11:46AM-01:06PM, conducted a brief physical plant tour between 12:02PM-01:15PM, discussed allegations with Administrator at 01:17PM, and conducted a medication review for three (3) residents between 03:54PM-04:20PM. Report Continued on LIC 9099-C. Substantiatedthe state’s words, verbatim · CDSS document, Mar 26, 2025 · control 29-AS-20250319090503

Allegation investigated: Staff are not providing residents with comfortable accomodations

Licensing Program Analyst (LPA) Angela Barutyan arrived at the facility unannounced to conduct a subsequent complaint investigation with the purpose of delivering findings for the allegation listed above at 10:07AM. Upon arrival, LPA met with staff, Executive Director (ED) Allison Marty, and Director of Nursing (DN) Jessica Saks. Entrance interview conducted. During the initial visit on 11/26/2024, LPA conducted a brief physical plant tour, conducted interviews with DN Jessica Saks, two (2) staff members, and seven (7) residents, reviewed and obtained copies of pertinent documents relevant to the investigation, and discussed allegation with DN Saks. It was alleged that there are heavy noises coming from the unit above Resident #1’s (R1) and Resident #2’s (R2) shared unit at various times during the day. Reporting party stated that management was notified but failed to respond appropriately or effectively address the issue. Report Continued on LIC 9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 3, 2025 · control 29-AS-20241122123219

Allegation investigated: Staff are not ensuring infection control practices are being followed Staff did not notify appropriate agencies of outbreak

Licensing Program Analyst (LPA) Angela Barutyan arrived at the facility unannounced to conduct an initial complaint investigation for the allegation listed above 10:06AM. Upon arrival, LPA met with staff, Executive Director (ED) Allison Marty, and Director of Nursing (DN) Jessica Saks. Entrance interview conducted. During today’s visit, LPA conducted a brief physical plant tour, conducted interviews with three (3) staff members and three (3) residents, and reviewed and obtained copies of pertinent documents relevant to the investigation. It was alleged that the facility had a norovirus outbreak and did not ensure infection control practices are being followed. The facility has a current infection control plan that is reviewed and updated. Interviews confirmed that the dining room and other common areas such as the fitness center and bistro were closed to prevent, contain, and mitigate the spread of the virus. Continued on LIC 9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 3, 2025 · control 29-AS-20250127093828

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: . Staff did not evacuate resident during a fire 2. Staff not properly trained for fire evacuation.

Licensing Program Analyst(LPA), Christine Yee conducted a subsequent unannounced complaint visit to conduct additional investigation and to deliver the findings of the above allegations. LPA Yee met with Jessica Saks, Director of Nursing and the reason for the visit was provided. An initial visit was conducted on 8/10/23 and facility documents were requested beginning at 12:05pm, facility records were reviewed at 1:24pm, interviews were conducted with Jessica Saks at 1:00pm and Jim Biggs at 2:31pm. Due to time constraints, residents could not be interviewed. Per information obtained on today's visit, further investigation is needed to make a finding for the above allegations. Exit interview was conducted. On today's visit, LPA Yee obtained additional facility documents throughout the visit, conducted an interview with Jessica Saks at 12:21pm and interviewed Residents #1 at 1:28pm. Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 12, 2024 · control 29-AS-20230809144351

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Resident records are falsified

On 10/21/2024 at 02:50PM, Licensing Program Analyst (LPA) Angela Barutyan conducted a subsequent complaint investigation visit to deliver final findings for the above allegation. During this visit, LPA met with Administrator Joyce Aquino and Director of Hospitality Lourdes Bustamante and explained the reason for the visit. On 4/9/2024 from 9:50am to 12:44pm, LPA Yee conducted an initial visit to start the investigation. LPA collected relevant documents and conducted interviews with the administrator at 10:11am, and with residents from 11:59am to 12:30pm. On the allegation: Resident records are falsified. It is alleged that the facility referred potential residents to a physician who provided them with false medical reports of their injuries/conditions that enabled the facility to secure insurance to pay for the cost of living at the facility. The allegation states the facility announced a new charge for residents to file documents required for the insured to receive benefits. Several rthe state’s words, verbatim · CDSS document, Oct 21, 2024 · control 29-AS-20240402165306

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility does not ensure that there is an adequate quantity of food to provide to residents in care.

Licensing Program Analyst (LPA) Sandra Urena conducted an unannounced subsequent visit to deliver the findings for the allegation listed above. LPA Urena met with Administrator and explained the reason for the visit. On 05/03/2024, Licensing Program Analyst (LPA) Sandra Urena conducted an unannounced visit to investigate the allegation listed above. LPA Urena met with Administrator Joyce Aquino and explained the reason for the visit. The LPA interviewed the Administrator at 12:30 p.m. and observed the dining room lunch time from approximately 12:45 to 1:30 p.m. The LPA interviewed residents, Culinary Director, and the Executive Chef. LPA Urena requested and reviewed records pertinent to the complaint. Facility does not ensure that there is an adequate quantity of food to provide to residents in care. On the allegation that the facility does not ensure that there is an adequate quantity of food to provide to residents in care, it is the concern of the reporting party that there are daysthe state’s words, verbatim · CDSS document, May 4, 2024 · control 29-AS-20240501115626

Allegation investigated: Facility Administrator is not certified Staff is not TB tested

Licensing Program Analyst (LPA) Valeria Conway conducted an initial 10-day complaint visit to investigate the above allegations. Upon arrival, LPA met with Administrator/Director of Resident Care, Jocelyn "Joyce" Aquino at 9:02 a.m. The reason for today's visit was explained. Entrance interview conducted. During today’s visit, at 1:15 p.m., LPA conducted a tour of the physical plant. At 10:08 a.m., LPA requested to review facility files for a random sample of staff. Additionally, at 10:45 a.m., LPA obtained and reviewed copies of pertinent documentation relevant to the investigation. Between 11:20 a.m. and 1:54 p.m., LPA conducted interviews with facility ED, Administrator, and a random sample of facility staff and residents. Continued on LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 8, 2024 · control 29-AS-20240305121059

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility dishwasher is in disrepair

Licensing Program Analyst (LPA) Valeria Conway conducted an unannounced initial 10-day complaint visit to investigate the allegation listed above. Upon arrival LPA met with Administrator Joyce Aquino and explained the reason for the visit. Entrance interview conducted. During today’s visit, at 10:00 a.m. LPA conducted a tour of the physical plant. Between 10:15 a.m. and 3:12 p.m., LPA conducted interviews with facility administrator, and a random sample of facility staff and residents. Additionally, at 11:45 a.m., LPA obtained and reviewed copies of pertinent documentation relevant to the investigation. Continued on LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 4, 2024 · control 29-AS-20240229140541

Allegation investigated: Staff failed to act appropiately to incident with resident Failure to comply with reporting requirements

Licensing Program Analysts (LPAs) Valeria Conway and Emily Peraldi conducted an unannounced initial complaint visit to this facility. At 9:55 a.m., the LPAs met with staff and explained the reason for the visit. At 10:00 a.m., the LPAs met with the Director of Nursing, Jessica Saks. At 10:30 a.m., the LPAs conducted an interview with the Director of Nursing. At 10:42 a.m., the LPAs along with the Director of Nursing, conducted a physical plant tour. Between 11:07 a.m. and 2:15 p.m., the LPAs conducted interviews with seven (7) residents and four (4) staff. At 12:10 p.m., the LPAs spoke with the Administrator, Joyce Aquino. At 12:13 p.m., the LPAs reviewed records and requested copies of pertinent documents. At 12:25 p.m., LPA Conway conducted a telephonic interview with resident’s family member. Continue on LIC 9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 29, 2024 · control 29-AS-20240220162640

Allegation investigated: Staff do not ensure hot water is available to residents

Licensing Program Analyst (LPA) Brian Balisi conducted an unannounced complaint visit to investigate the allegation listed above. Upon arrival LPA met with Administrator Joyce Aquino and explained the reason for the visit. At approx. 2:30pm, LPA conducted physical plant, interviewed residents, staff and reviewed and obtained copies of pertinent documentation relevant to the investigation. It was alleged that staff do not ensure hot water is available to residents as it was reported that last Friday 12/29/2023, the facility was without hot water due to facility neglect. Interviews conducted with nine (9) residents revealed that all nine (9) residents did not express any immediate or potential concerns of staff not ensuring residents have hot water available. Continued on 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 2, 2024 · control 29-AS-20231229150057

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility is in disrepair (water)

Licensing Program Analyst (LPA) Christine Yee conducted an unannounced complaint visit to investigate the above allegation and initially met with Joyce Aquino, Administrator. Today's visit was conducted primarily with Cassandra Moan, Director of Memory Care. The reason for today's visit was explained. On today's visit, LPA Yee conducted interviews with Cassandra Moan at 10:26am, Ray Rosales at 12:29pm, Jessica Saks at 1:06pm. LPA Yee also obtained copies of facility documents. Per information received from interviews conducted today, there was a water main that burst and water was observed flooding the street on 10/11/23. Facility staff were able to turn off the water. Los Angeles Department of Water and Power(LADWP) were contacted by staff and they were on site to assess the Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 19, 2023 · control 29-AS-20231016141337

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff are not allowing resident leave the facility

Licensing Program Analyst (LPA) Emily Peraldi conducted an unannounced initial complaint visit at the facility today. At 10:30 a.m., the LPA met with facility staff and explained the reason for the visit. At 10:40 a.m., the LPA met with the Administrator. At 10:41 a.m., the LPA conducted an interview with the Administrator. At 11:00 a.m., the LPA conducted a record review and requested copies of pertinent documents. At 11:35 a.m., the LPA, along with staff conducted a brief physical plant tour. Between 11:42 a.m. and 12:25 p.m., the LPA conducted interviews with five (5) residents and five (5) staff. Continued on LIC 9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 8, 2023 · control 29-AS-20230901154555

Allegation investigated: Staff mishandled residents’ medication. Staff did not administer medication as prescribed.

This is an amended report. The findings have been changed from Unfounded to Unsubstantiated due to the possibility that the allegations are related to a similar incident which was self-reported through an Incident Report dated 02/13/2023. Although, the data search on 05/24/2023 did not yield the medication stated by the reporting party as being the wrong medication, and the medication was not part of the list of medications being administered by staff at the time of the investigation, it could possibly have been discontinued by the time this investigation took place. The LPA met with the Director Joyce Aquino and explained the reason for the visit. Licensing Program Analyst (LPA) Sandra Urena conducted an initial complaint visit to investigate the allegations listed above. The LPA met with the Director Joyce Aquino and explained the reason for the visit. LPA Urena Interviewed the director from 10:45 a.m. to 12:00 p.m. and conducted record review from 12:05 p.m. to 12:35 pm. Continues othe state’s words, verbatim · CDSS document, Aug 22, 2023 · control 29-AS-20230818145123