Silver Light Care is a residential care home for the elderly (RCFE) in North Hollywood, Los Angeles County, California — state license #195850239, with a licensed capacity of 6, listed as closed, agency initiated in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 36 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated April 14, 2026 — published below in full, verbatim and unscored.

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Silver Light Care

The state record lists this licence as “Closed, Agency Initiated”. A closed licence cannot admit residents. We keep closed licences published because “is this place licensed?” deserves an honest answer.

No photo on file yet

No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.

Residential care home for the elderly (RCFE) · Small home, 6 residents · North Hollywood, CA · Los Angeles County
Closed in state recordWheelchairHospiceBedriddenMemory care not on file
No openings reportedBeds change hands in days · we confirm by phone before any referral
License #195850239, held since 2022 · read from the California state record on August 2, 2026 ·See on State Site →
8201 Vantage Avenue · North Hollywood, Los Angeles County
Phone
(747) 228-4111
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →

Wheelchair / non-ambulatoryApproved for 6 residents
Dementia / memory careNot on file — ask the home
Hospice careApproved for 6 residents
Bedridden careApproved for 1 resident

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. 6 NON-AMBULATORY OF WHICH 1 MAY BE BEDRIDDEN IN ROOM #3. HOSPICE WAIVER FOR 6.State service designation935 - ELDERLYthe CDSS license record, verbatim · checked August 2, 2026

Since 2022, the state has visited this home 39 times and filed 36 documents. The most recent is a facility evaluation report, dated April 14, 2026.

Most recent state visit
April 14, 2026
Occupancy at the July 30, 2025 visit
6 of 6 beds

The state's published file for this home includes 12 documents with transcribed findings, dated May 12, 2023 to July 30, 2025. 12 of the 12 carry the state's recorded outcome word: “Substantiated” (5), “Unsubstantiated” (7). 12 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 12 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 25 of 36 documentsFull record on the state’s site →
20262 state visits · 4 documents
Apr 14, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 14, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 7, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 7, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

202513 state visits · 13 documents
Nov 7, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 1, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 31, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 30, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff left resident in soiled diapers/clothes for an extended period of time. Staff put residents to bed early. Staff are not assisting residents at night. Resident was not provided with adequate food service.

Licensing Program Analyst (LPA) Trevor Byrne conducted an unannounced follow-up complaint visit for the above allegations. LPA arrived to the facility at 01:27 PM and met with facility staff #2 (S2). LPA contacted the facility Administrator Elba Khachatryan via telephone call. The facility Administrator did not arrive to the facility during today’s visit and has designated S2 to sign this report on their behalf. Entrance interview conducted and the reason for the visit was explained. During today’s visit between 01:30 PM and 02:30 PM LPA conducted a physical plant tour, obtained copsies of documents, interviewed six (6) residents, one (1) staff, and delivered findings for the above allegation. Continued on LIC 9099C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 30, 2025 · control 29-AS-20250611114359
Jul 15, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 6, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 11, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 4, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 3, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 2, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 1, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 15, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff did not safeguard resident's personal belongings.

Licensing Program Analyst (LPA) Trevor Byrne conducted an unannounced follow-up complaint visit for the above allegation. LPA arrived to the facility at 02:17 PM and met with facility staff Keyna Nkumbula. Facility staff contacted the facility administrator via telephone call. The facility administrator was unable to come to the facility at the time of the investigation. Entrance interview conducted and the reason for the visit was explained. During the initial complaint visit on 01/07/2025 between 09:48 AM and 02:00 PM LPA conducted a physical plant tour, reviewed five (5) resident files, interviewed four (4) residents, one (1) staff member, and the facility administrator. During today’s visit between 02:17 PM and 02:30 PM LPA conducted a brief physical plant tour, collected copies of relevant documentation, and interviewed one (1) staff member. Continued on LIC 9099C. Substantiatedthe state’s words, verbatim · CDSS document, Jan 15, 2025 · control 29-AS-20250103170627
Jan 7, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff is overcharging a resident in care.

Licensing Program Analyst (LPA) Trevor Byrne conducted an unannounced complaint visit for the above allegation. LPA arrived to the facility at 09:46 AM and met with facility staff Kina Nkumbula. Facility staff contacted the facility administrator via telephone call. The facility administrator was unable to come to the facility at the time of the investigation. Entrance interview conducted and the reason for the visit was explained. During today’s visit between 09:48 AM and 02:00 PM LPA conducted a physical plant tour, reviewed five (5) resident files, interviewed four (4) residents, one (1) staff member, and the facility administrator. Continued on LIC 9099C. Substantiatedthe state’s words, verbatim · CDSS document, Jan 7, 2025 · control 29-AS-20250103170627
20247 state visits · 8 documents
Oct 22, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff did not secure knives/sharp objects making them accessible to residents Staff locked refrigerator House rules violate residents personal rights

Licensing Program Analyst (LPA) Trevor Byrne conducted an unannounced complaint investigation visit at the facility at 01:47 PM. LPA met with the facility staff who contacted the facility administrator Elba Khachatryan via telephone call. The administrator arrived to the facility at 02:30 PM, the reason for the visit was explained, and entrance interview was conducted. During today’s visit LPA conducted a physical plant tour, interviewed residents, interviewed facility staff, and interviewed the facility administrator between 01:50 PM and 02:28 PM. Continued on LIC 9099C. Substantiatedthe state’s words, verbatim · CDSS document, Oct 22, 2024 · control 29-AS-20241017091640
Oct 22, 2024Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 16, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Facility staff did not provide assistance in meeting resident's medical needs Facility staff denied resident access to personal belongings

Licensing Program Analyst (LPA) Trevor Byrne conducted an unannounced subsequent complaint visit for the above allegations. LPA arrived to the facility at 02:51 PM and met with facility staff Kina Nkumbula. Facility staff contacted the facility administrator via telephone call. The facility administrator was unable to come to the facility at the time of the investigation. Entrance interview conducted and the reason for the visit was explained. During the initial complaint visit on 10/02/2024, the LPA conducted a physical plant tour, conducted interviews with the administrator, one (1) staff member, and two (2) residents between 02:49 PM and 04:20 PM. LPA obtained copies of pertinent documents relevant to the investigation. During today’s visit on 10/16/2024 LPA conducted a brief physical plant tour, conducted an additional staff interview with Staff #1 (S1) and delivered the complaint investigation findings. Continued on LIC-9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 16, 2024 · control 29-AS-20240924100206
Oct 2, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 20, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 9, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Facility retained resident with a higher level of care needs.

Licensing Program Analyst (LPA) Sandra Urena arrived at the facility unannounced to conduct a subsequent visit to investigate the allegation listed above. The LPA was greeted by staff and informed them of the reason for the visit. Staff contacted Administrator on the phone and LPA explained the reason for the visit, and the LPA read the report over the phone. Administrator was unable to come to the facility and allowed staff to sign off on the report. On 03/20/2024, Licensing Program Analyst (LPA) Sandra Urena arrived at the facility unannounced to conduct an initial 10-day visit to investigate the allegation listed above. The LPA was greeted by staff and informed them of the reason for the visit. Staff contacted Administrator on the phone and LPA explained the reason for the visit. Administrator stated that they would arrive shortly. The Administrator arrived at 11:35 a.m. The LPA interviewed the staff at 11:08 a.m. and the administrator at 11:45 a.m. Additionally, the LPA requested tthe state’s words, verbatim · CDSS document, Jul 9, 2024 · control 29-AS-20240313111140
Jul 1, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Facility staff hit resident Facility staff lock resident in their room

Licensing Program Analyst (LPA) Emily Peraldi conducted an unannounced initial complaint visit to this facility. At 9:28 a.m., the LPA met with staff and explained the reason for the visit. At 9:49 a.m., the Administrator Elba Khachatryan arrived at the facility. During the time of the visit, the Administrator left and authorized staff, Keyna Nkumbula, to sign the report. Between 9:30 a.m. and 12:10 p.m., the LPA conducted interviews with four (4) residents and one (1) staff. At 9:40 a.m., the LPA conducted a physical plant tour. At 9:51 a.m., the LPA conducted an interview with the Administrator. At 10:06 a.m., the LPA requested and obtained copies of pertinent documents. At 11:22 a.m., the LPA conducted a telephonic interview with a resident’s family member. Continued on LIC 9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 1, 2024 · control 29-AS-20240626155102
May 30, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations9typical 0
Type B citations8typical 0
Substantiated complaints15typical 0
Total complaints13typical 0
State visits on file39typical 6
“Typical” is the statewide median across the 5,773 licensed small board-and-care homes (6 or fewer beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2022.
Year-by-year trend
YearVisitsDocumentsSubstantiated2026240202513132202478120236822022330
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

$4,000$6,500 /mo
our estimate — Los Angeles County band, market research June 2026; not this home’s quoted price
$3,000 · statewide low$8,000 · statewide high
California’s public record holds no per-home price, so we never invent one.
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home is on the DHCS waiver list (checked August 9, 2026). Details →

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Operate this home? This page is generated from CDSS public records — respond or correct it, free.
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Is Silver Light Care licensed?

No — not currently. The CDSS state record checked August 2, 2026 lists Silver Light Care in North Hollywood (Los Angeles County), California license #195850239, as “Closed, Agency Initiated, formerly licensed for 6 residents. State records list 36 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated April 14, 2026, appears in the inspection record on this page.

Can Silver Light Care care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Silver Light Care with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 6 NON-AMBULATORY OF WHICH 1 MAY BE BEDRIDDEN IN ROOM #3. HOSPICE WAIVER FOR 6.

How much does Silver Light Care cost?

California's public licensing record does not include Silver Light Care's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Silver Light Care accept Medi-Cal or the Assisted Living Waiver?

Yes — Medi-Cal can help pay for care at Silver Light Care through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.

Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

6 of 6 beds occupied (100%) when the state visited on July 30, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Silver Light Care?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 39 state visits and 36 dated documents since 2022 for Silver Light Care; 12 complaint-investigation narratives are transcribed verbatim below. The most recent, dated July 30, 2025, records an allegation the state marked “Unsubstantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

12 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff left resident in soiled diapers/clothes for an extended period of time. Staff put residents to bed early. Staff are not assisting residents at night. Resident was not provided with adequate food service.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Trevor Byrne conducted an unannounced follow-up complaint visit for the above allegations. LPA arrived to the facility at 01:27 PM and met with facility staff #2 (S2). LPA contacted the facility Administrator Elba Khachatryan via telephone call. The facility Administrator did not arrive to the facility during today’s visit and has designated S2 to sign this report on their behalf. Entrance interview conducted and the reason for the visit was explained. During today’s visit between 01:30 PM and 02:30 PM LPA conducted a physical plant tour, obtained copsies of documents, interviewed six (6) residents, one (1) staff, and delivered findings for the above allegation. Continued on LIC 9099C. UnsubstantiatedCDSS inspection report, July 30, 2025 · control 29-AS-20250611114359
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff did not safeguard resident's personal belongings.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Trevor Byrne conducted an unannounced follow-up complaint visit for the above allegation. LPA arrived to the facility at 02:17 PM and met with facility staff Keyna Nkumbula. Facility staff contacted the facility administrator via telephone call. The facility administrator was unable to come to the facility at the time of the investigation. Entrance interview conducted and the reason for the visit was explained. During the initial complaint visit on 01/07/2025 between 09:48 AM and 02:00 PM LPA conducted a physical plant tour, reviewed five (5) resident files, interviewed four (4) residents, one (1) staff member, and the facility administrator. During today’s visit between 02:17 PM and 02:30 PM LPA conducted a brief physical plant tour, collected copies of relevant documentation, and interviewed one (1) staff member. Continued on LIC 9099C. SubstantiatedCDSS inspection report, January 15, 2025 · control 29-AS-20250103170627
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff is overcharging a resident in care.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Trevor Byrne conducted an unannounced complaint visit for the above allegation. LPA arrived to the facility at 09:46 AM and met with facility staff Kina Nkumbula. Facility staff contacted the facility administrator via telephone call. The facility administrator was unable to come to the facility at the time of the investigation. Entrance interview conducted and the reason for the visit was explained. During today’s visit between 09:48 AM and 02:00 PM LPA conducted a physical plant tour, reviewed five (5) resident files, interviewed four (4) residents, one (1) staff member, and the facility administrator. Continued on LIC 9099C. SubstantiatedCDSS inspection report, January 7, 2025 · control 29-AS-20250103170627

2024

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff did not secure knives/sharp objects making them accessible to residents Staff locked refrigerator House rules violate residents personal rights
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Trevor Byrne conducted an unannounced complaint investigation visit at the facility at 01:47 PM. LPA met with the facility staff who contacted the facility administrator Elba Khachatryan via telephone call. The administrator arrived to the facility at 02:30 PM, the reason for the visit was explained, and entrance interview was conducted. During today’s visit LPA conducted a physical plant tour, interviewed residents, interviewed facility staff, and interviewed the facility administrator between 01:50 PM and 02:28 PM. Continued on LIC 9099C. SubstantiatedCDSS inspection report, October 22, 2024 · control 29-AS-20241017091640
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility staff did not provide assistance in meeting resident's medical needs Facility staff denied resident access to personal belongings
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Trevor Byrne conducted an unannounced subsequent complaint visit for the above allegations. LPA arrived to the facility at 02:51 PM and met with facility staff Kina Nkumbula. Facility staff contacted the facility administrator via telephone call. The facility administrator was unable to come to the facility at the time of the investigation. Entrance interview conducted and the reason for the visit was explained. During the initial complaint visit on 10/02/2024, the LPA conducted a physical plant tour, conducted interviews with the administrator, one (1) staff member, and two (2) residents between 02:49 PM and 04:20 PM. LPA obtained copies of pertinent documents relevant to the investigation. During today’s visit on 10/16/2024 LPA conducted a brief physical plant tour, conducted an additional staff interview with Staff #1 (S1) and delivered the complaint investigation findings. Continued on LIC-9099C UnsubstantiatedCDSS inspection report, October 16, 2024 · control 29-AS-20240924100206
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility retained resident with a higher level of care needs.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Sandra Urena arrived at the facility unannounced to conduct a subsequent visit to investigate the allegation listed above. The LPA was greeted by staff and informed them of the reason for the visit. Staff contacted Administrator on the phone and LPA explained the reason for the visit, and the LPA read the report over the phone. Administrator was unable to come to the facility and allowed staff to sign off on the report. On 03/20/2024, Licensing Program Analyst (LPA) Sandra Urena arrived at the facility unannounced to conduct an initial 10-day visit to investigate the allegation listed above. The LPA was greeted by staff and informed them of the reason for the visit. Staff contacted Administrator on the phone and LPA explained the reason for the visit. Administrator stated that they would arrive shortly. The Administrator arrived at 11:35 a.m. The LPA interviewed the staff at 11:08 a.m. and the administrator at 11:45 a.m. Additionally, the LPA requested tCDSS inspection report, July 9, 2024 · control 29-AS-20240313111140
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility staff hit resident Facility staff lock resident in their room
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Emily Peraldi conducted an unannounced initial complaint visit to this facility. At 9:28 a.m., the LPA met with staff and explained the reason for the visit. At 9:49 a.m., the Administrator Elba Khachatryan arrived at the facility. During the time of the visit, the Administrator left and authorized staff, Keyna Nkumbula, to sign the report. Between 9:30 a.m. and 12:10 p.m., the LPA conducted interviews with four (4) residents and one (1) staff. At 9:40 a.m., the LPA conducted a physical plant tour. At 9:51 a.m., the LPA conducted an interview with the Administrator. At 10:06 a.m., the LPA requested and obtained copies of pertinent documents. At 11:22 a.m., the LPA conducted a telephonic interview with a resident’s family member. Continued on LIC 9099-C. UnsubstantiatedCDSS inspection report, July 1, 2024 · control 29-AS-20240626155102

2023

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not follow proper eviction procedures with resident in care. Staff interfere with resident's visitations.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 08/10/2023, Licensing Program Analysts (LPAs) Sandra Urena, and Angel Ascencio conducted an unannounced visit to deliver the findings for the allegations listed above. The LPAs were greeted by staff, and staff called the administrator via phone. The administrator stated that they were far away from the facility and would be available in approximately in 1.5 hours. The LPAs agreed to come back. LPAs met with Elba Khachatryan, and explained the reason for the visit. On 06/19/2023, Licensing Program Analyst (LPA), Sandra Urena conducted an unannounced visit to investigate the allegations listed above. LPA met with Administrator Elba Khachatryan, and explained the reason for the visit. At 11:40 a.m. The LPA met with the administrator in the patio area to conduct an interview. The LPA interviewed residents. One interview was conducted in Spanish at 11:05 a.m., and another interview was conducted in English at 10:55 a.m. The LPA requested records for review at 12:15 p.m. Coninues on LIC 9CDSS inspection report, August 10, 2023 · control 29-AS-20230609085812
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility staff did not allow Ombudsman right to access and look at a resident's records. Facility staff is recording all conversations in facility.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 08/10/2023, Licensing Program Analysts (LPAs) Sandra Urena, and Angel Ascencio conducted an unannounced visit to deliver the findings for the allegations listed above. The LPAs were greeted by staff, and staff called the administrator via phone. The administrator stated that they were far away from the facility and would be available in approximately in 1.5 hours. The LPAs agreed to come back. LPAs met with Elba Khachatryan, and explained the reason for the visit. On 06/19/2023, Licensing Program Analyst (LPA), Sandra Urena conducted an unannounced visit to investigate the allegation listed above. LPA met with Administrator Elba Khachatryan, and explained the reason for the visit. At 11:40 a.m. The LPA met with the administrator in the patio area to conduct an interview. The LPA requested records for review at 12:15 p.m. Conitnues on LIC 9099 C... SubstantiatedCDSS inspection report, August 10, 2023 · control 29-AS-20230612152257
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident Abandonment
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA), Sandra Urena conducted an unannounced subsequent visit to deliver the findings for the allegation listed above. LPA Urena arrived at the facility at 10:05 a.m. LPA Urena met with the Administrator Elba Khachatryan and explained the reason for the visit. On 01/26/2023, Licensing Program Analyst (LPA), Sandra Urena conducted an unannounced initial visit to investigate the allegation listed above. LPA Urena arrived at the facility at 11:02 a.m. LPA Urena met with Administrator and explained the reason for the visit. The LPA conducted staff interviews from 12:02 p.m. to 1:00 p.m. The LPA needs to conduct further investigation prior to delivering the findings. Continues on LIC 9099C... UnsubstantiatedCDSS inspection report, June 2, 2023 · control 29-AS-20230120100613
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff are refusing to let resident out of bed. Staff are not providing a safe environment for resident. Staff are not providing resident with privacy. Staff did not prevent the bathroom from smelling.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Sandra Urena conducted an unannounced subsequent visit to investigate the allegations listed above. The LPA arrived at the facility at 10:09 a.m. The LPA met with the Administrator Elba Khachatryan and explained the reason for the visit. On 03/09/2023, Licensing Program Analyst (LPA), Sandra Urena conducted an unannounced initial visit to investigate the allegations listed above. The LPA arrived at the facility at 12:50 p.m. and was greeted by staff. Staff contacted the Administrator to inform them of the visit. The LPA met with the Administrator Elba Khachatryan at 1:45 p.m. and explained the reason for the visit. Continues on LIC 9099C… UnsubstantiatedCDSS inspection report, June 2, 2023 · control 29-AS-20230303110152
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff admitted resident without completing an individual written admission agreement with resident or the resident's representative.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA), Sandra Urena conducted an initial visit to investigate the allegation listed above. The LPA arrived at the facility at 10:05 a.m. was greeted by staff and explained the reason for the visit. Administrator Elba Khachatryan arrived at 10:59 a.m., and LPA explained the reason for the visit. LPA Urena interviewed staff (S1) from 10:35 a.m. to 10:44 a.m., and the administrator from 10:59 a.m. to 11:42 a.m. Reviewed records at 10:45 a.m. The LPA interviewed the complainant on 04/11/2023 from 10:12 a.m. to 11:05 a.m. Continues on LIC 9099C... SubstantiatedCDSS inspection report, May 12, 2023 · control 29-AS-20230509142243

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 39 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
9
typical for this size: 0
Type B citations
8
typical for this size: 0
Substantiated complaints
15
typical for this size: 0
Total complaints
13
typical for this size: 0
State visits on file
39
typical for this size: 6
See the full inspection record on the state's site →
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