Love & Care Boarding Home

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Trevor Byrne arrived at the facility unannounced to conduct the required annual visit at 10:17 AM. LPA met with Administrator Erna Vanoyan. Entrance interview conducted and the reason for the visit was explained. Beginning at 10:17 AM the LPA, along with facility Administrator toured the physical plant areas inside and outside to ensure there are no health and safety hazards and that facility is in compliance with Title 22 Regulations. The following was observed: KITCHEN/LAUNDRY: The LPA observed the kitchen area to be clean. Kitchen appliances appeared to be in operable condition. The facility had a sufficient supply of two (2) days perishable and seven (7) days non-perishable food. LPA observed a secured drawer to contain knives and other sharp objects. LPA observed a secured cabinet located under the sink which contained cleaning supplies. LPA observed resident medications to be locked in a cabinet located in the kitchen. LPA observed a fire extinguisher located in the kitchen to be fully charged and purchased on 08/04/2025. LPA observed the laundry to be located adjacent to the kitchen. LPA observed a secured cabinet in the laundry to contain detergent and extra cleaning supplies. LPA observed the laundry to contain adequate emergency food and water supplies. Continued on LIC 809C. BEDROOMS: There are four (4) bedrooms in the facility; two (2) are single occupancy rooms and two (2) are dual occupancy rooms. Bedroom number one (1) is designated as the bedridden approved room. LPA and facility Administrator toured all four (4) resident rooms. All resident rooms were observed to be furnished appropriately with clean linens, appropriate furnishings, and sufficient lighting. Auditory alarms were observed on all facility exits. LPA observed bedroom #4 to contain a direct exit to the outdoors of the facility. This exit was observed to be partially blocked by a resident bed. LPA informed the Administrator who rearranged the layout of the resident beds at the time of the visit to allow easy passage for residents. BATHROOMS: There are two (2) bathrooms at the facility. One (1) hallway bathroom is designated as shared resident bathroom. And one (1) bathroom is designated as a private resident bathroom. All bathrooms were observed to be clean and in good repair and all were equipped with nonskid surfaces. Grab bars were observed in all showers and near all toilets, all were properly secured. The water temperature was measured between 105.4 and 110.1 degrees Fahrenheit, which is in compliance regulation. COMMON AREAS: This includes the living room and hallway. LPA observed the living room to be clean and properly furnished at the time of the visit. The living room contained an appropriately screened fireplace, a couch, and activities for resident use. LPA observed a hallway closet to contain extra linens and care supplies. LPA observed all required postings for the facility near the entry way. The facility’s combination fire and carbon monoxide alarms along with the facility’s fire doors were tested at 11:00 AM and functioned properly at the time of the visit. OUTDOOR SPACE: The facility has two (2) emergency exit gates located in the front yard, one (1) is utilized as an emergency exit gate and one (1) is utilized as the main entry gate. LPA observed clear passageways for emergency exit use. The facility had adequate shaded seating outdoors for resident use. Continued on LIC 809C. RECORD REVIEW: Record review began at 11:02 AM. Staff and resident records were reviewed for documents including, but not limited to: health screening, TB test, staff training records, fingerprint clearance, resident physician's report, needs and service appraisal, first aid certification, consent forms, and personal rights. Three (3) staff files were reviewed. All staff files contained all required documentation and trainings. Five (5) resident files were reviewed. All resident files were observed to contain Appraisal Needs and Services Plans that contained identical information. LPA informed the Administrator that Appraisal Needs and Services Plans should identify the needs specific to the individual the plan is created for. The Administrator expressed understanding and agreed to complete updated Appraisal Needs and Services Plans for all residents specific to the individuals. MEDICATION REVIEW: Medication review began at 01:13 PM. Medications for five (5) residents were observed. All medications observed were stored properly and were documented appropriately on their respective centrally stored medication and destruction record sheets. No deficiencies were observed during medication review. INFECTION CONTROL/EMERGENCY DISASTER PLANNING: During today’s visit, the LPA reviewed the facility's infection control practices and the facility's emergency disaster plan. Emergency disaster drills are conducted quarterly; the facility’s last emergency disaster drill was conducted on 09/29/2025. The facility’s emergency disaster plan and infection control plan are up to date and are adequate. Both the infection control plan and the emergency disaster plan are reviewed/updated annually by the facility's Administrator. INTERVIEWS: LPA interviewed one (1) staff and two (2) residents. Both residents interviewed stated that the staff treat them well and are attentive to their needs. No residents interviewed had any concerns with the facility. The staff member interviewed was knowledgeable on their role and responsibilities, the resident rights, the different forms of abuse, and the appropriate reporting procedures for suspected abuse. During today’s visit LPA obtained a copy of the facility’s LIC 500, resident roster, and current liability insurance. Pursuant to Title 22 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 809-D): Exit interview conducted and copy of the report was issued and appeal rights provided.the state’s words, verbatim · CDSS document, Oct 22, 2025

The state marks this report as 7 pages; the online copy we transcribed has 6. You can request the full file from the county licensing office.

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Trevor Byrne arrived at the facility unannounced to conduct a required annual visit at 09:23 AM. LPA met with facility staff who contacted facility administrator Erna Vanoyan via telephone call. The facility administrator arrived to the facility at approximately 09:46 AM. Entrance interview conducted and the reason for the visit was explained. Beginning at 09:46 AM, the LPA, along with facility administrator toured the physical plant areas inside and outside to ensure there are no health and safety hazards and that facility is in compliance with Title 22 Regulations. The following was observed: KITCHEN/LAUNDRY: The LPA observed the kitchen area to be clean. Kitchen appliances were in operable condition. The facility has a sufficient supply of two (2) days perishable and seven (7) days non-perishable food. LPA observed a secured drawer to contain knives as well as a secured cabinet located under the sink which contained cleaning supplies. LPA observed a fire extinguisher located in the kitchen to be purchased on 06/10/2024. LPA observed the laundry to be located adjacent to the kitchen. LPA observed a secured cabinet in the laundry to contain detergent and extra cleaning supplies. LPA observed the laundry to contain adequate emergency food and water supplies. BEDROOMS: There are four (4) bedrooms in the facility; two (2) are single occupancy rooms and two (2) are dual occupancy rooms. Bedroom number one (1) is designated as the bedridden approved room. LPA and facility administrator toured all four (4) resident rooms. All resident rooms were observed to be furnished appropriately with clean linens, appropriate furnishings, and sufficient lighting. Auditory alarms were observed on all facility exits. Report Continued on LIC 809-C BEDROOMS: LPA observed bedroom number four (4) to contain three (3) beds. LPA asked the administrator who slept in the third bed and the administrator stated that it was for their use to monitor residents at night to reduce the risk of falls. LPA informed the administrator that this is a violation of CCR 87307(a). LPA informed administrator that staff are not allowed to sleep in resident rooms and that nighttime awake staff must be utilized. BATHROOMS: There are two (2) bathrooms at the facility. One (1) bathroom is designated as shared resident bathroom. And one (1) bathroom is designated as a private resident bathroom. All bathrooms were observed to be clean and in good repair and all were equipped with nonskid surfaces. Grab bars were observed in all showers and near all toilets, all were properly secured. The water temperature was measured between 113.9 and 117 degrees Fahrenheit, which is in compliance regulation. COMMON AREAS: This includes the living room. LPA observed the living room to be clean and properly furnished at the time of the visit. The living room contains an appropriately screened fireplace, a couch, and activities for resident use. LPA observed a hallway closet to contain extra linens and care supplies. LPA observed all required postings for the facility near the entry way. OUTDOOR SPACE: The facility has one (1) emergency exit gate located in the front yard, LPA observed the facility’s emergency exit gate to fail to self-latch at the time of the visit. LPA observed clear passageways for emergency exit use. The facility has adequate shaded seating outdoors for resident use. RECORD REVIEW: Record review began at 10:21 AM. Staff and resident records were reviewed for documents including, but not limited to: health screening, TB test, staff training records, fingerprint clearance, resident physician's report, needs and service appraisal, first aid certification, consent forms, and personal rights. Three (3) staff files were reviewed. One staff file reviewed did not contain a first aid certification. Six (6) resident files were reviewed. All resident files reviewed contained all required documentation. Report Continued on LIC 809-C MEDICATION REVIEW: Medication review began at 11:44 AM. Medications are stored centrally and securely in a cabinet in the kitchen. LPA observed medications for one (1) resident to be prepared using a Sunday-Saturday medication organizer which is not in compliance with regulation. Medications for four (4) residents were observed. All medications observed were documented appropriately on their centrally stored medication and destruction record sheets. INFECTION CONTROL/EMERGENCY DISASTER PLANNING: During today’s visit, the LPA reviewed the facility's infection control practices and the facility's emergency disaster plan. The facility’s policies and procedures as it pertains to infection control are adequate. Emergency disaster drills are to be conducted quarterly; the facility’s last emergency disaster drill was conducted on 06/21/2024 which is not in compliance with regulations. The facility’s emergency disaster plan is up to date and is adequate. Both the infection control plan and the emergency disaster plan were reviewed/updated annually by the facility’s administrator. INTERVIEWS: LPA interviewed one (1) staff and three (3) residents. All residents interviewed stated that the staff treat them well and are attentive to their needs. No residents interviewed had concerns with the facility. The staff member interviewed was knowledgeable on their role and responsibilities, resident rights, the different forms of abuse and the appropriate reporting procedures for suspected abuse. During today’s visit LPA obtained a copy of the facility’s LIC 500, resident roster, and liability insurance. Pursuant to Title 22 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 809-Ds): Exit interview conducted and copy of the report was issued and appeal rights provided.the state’s words, verbatim · CDSS document, Oct 4, 2024

The state marks this report as 7 pages; the online copy we transcribed has 6. You can request the full file from the county licensing office.

Type of visit: Prelicensing

Licensing Program Analyst (LPA) Sandra Urena conducted a pre-licensing visit to the above noted facility. The LPA met with applicant, Erna Vanoyan. This is an application for a new facility. The facility applied for five (5) non-ambulatory residents, and one (1) bedridden resident. At 10:15 a.m., the LPA and the applicant conducted a physical plant tour inside and out to ensure there are no health and safety hazards and facility is in compliance with Title 22 Regulations. The facility is a one-story dwelling. An approved fire clearance was received on 08/08/2023, clearing them for five (5) non-ambulatory residents; one (1) bedridden resident in bedroom #1. KITCHEN: Kitchen knives are stored in a locked kitchen drawer. The supply of dishes, utensils, pots, pans, and drinkware is adequate. The temperatures for the refrigerator and freezer were observed to be withing the approved temperatures. The supply of nonperishable food is adequate. There are no pesticides (poisons) or toxins stored in any food storage area or preparation area with utensils. Appliances in the kitchen were clean and all appeared functional. Trash cans had tight fitting lids. Kitchen, and house cleaning supplies are stored and locked under the sink cabinet area. No flies or other vermin were observed. Water temperature was recorded at 112.3 degrees Fahrenheit. BEDROOMS: The facility has two (2) private residents’ bedrooms: rooms 1 and room 3; and two (2) shared room(s), room 2 and room 4. One residents’ bedroom, room # 2 has a direct exit to the patio. Bedroom # 1 has been approved and cleared for one bedridden resident. All bedrooms were set up with night stands, lamps, and closet space. Continues on LIC 809C... Page 2. All beds were furnished with box springs, comfortable mattress and clean linen, which includes, a mattress pad, top and bottom linens, pillowcases, and a bedspread. Lighting in the rooms appeared adequate. The bedrooms were large enough to allow for easy passage between the beds and furniture with a wheelchair or walker. In addition, no bedroom was used as a passageway to another room, bath, or toilet. There are no staff rooms – ‘awake night staff only’ - is required. All rooms were free of odors. All window screens were clean and maintained in good repair. BATHROOMS: There are two (2) bathrooms #1 and #2, one is in the hallway between rooms #2 and #3. One bathroom is in room #4. Bathrooms have non-skid mats. The toilets need to have grab bars. Hot water temperature was tested and recorded at 112.1 degrees in bathroom #1 and #2 and was recorded at 107.9 degrees Fahrenheit. COMMON AREAS: The common areas were appropriately furnished, and the lighting was adequate. There are televisions and other entertainment equipment, games and/or activity supplies in the living room and dining area There was sufficient space to accommodate both indoor and outdoor activities. Night lights were observed in hallways and passageways to non-private bathrooms. There is a fireplace in the living room, which is covered with a fire safe cover. Alarms on all exterior doors were engaged at the time of visit and functional. In addition, the physical plant is consistent with the submitted facility sketch/floor plan. The facility had emergency lighting, which included flashlights, or other battery powered lighting, and batteries. The facility has central heating system, which is able to heat rooms that residents occupy to a minimum of 68 degrees Fahrenheit; and, they have central air conditioning and are able to cool rooms to a comfortable range, not to exceed 85 degrees Fahrenheit. Page 3. The facility smoke alarm system is hard wired. The smoke detectors were tested and functioned properly during the time of visit. There is one (1) fire extinguisher mounted on the wall between the kitchen and the dining room. The extinguisher did not have a purchase date receipt, consequently the LPA was unable to verify functionality. There is a functioning telephone on the premises. The emergency exiting plans/sketch are posted on the wall by the main entrance, as well as other required postings are posted in the main common area. Resident and staff records are stored in a filing cabinet, which is currently located in the common room area. Medications are centrally stored in a locked bottom kitchen cabinet. The first aid supplies were complete. The laundry area is located next to the kitchen. Washer and dryer appeared to be functional. Laundry detergents are stored in a locked cabinet next to the washer and dryer The supply of extra bed and bath linens is adequate and is located in the linen closets found in the hallway between room #2 and room #3. Personal hygiene items (shampoos, soaps) were adequate. OUTDOOR AREA: The exterior passageways were clean and clear of any obstructions. There is a covered patio and patio furniture. The entire property is fenced. The back and sides of the house are separated from the front yard by gates at the north and south side passageways. A separate structure is located behind the facility and separated by a fence. The structure is the living residence of the applicant. The garage is inaccessible from the house; the door will be maintained locked. At 12:30 p.m., the applicant completed Component III Orientation. This report will be sent to the Centralized Application Bureau (CAB). You will be notified by the CAB Analyst when your license has been approved. You are not allowed to begin operating until you have been notified that your license has been approved by the CAB Analyst. Failure to comply could affect approval of your license. Exit interview was conducted and reviewed with applicant Erna Vanoyan. A copy of the report was issued.the state’s words, verbatim · CDSS document, Oct 12, 2023