Heritage Haven is a residential care home for the elderly (RCFE) in San Leandro, Alameda County, California — state license #19200506, licensed for 27 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 23 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated July 1, 2026 — published below in full, verbatim and unscored.

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Heritage Haven

No photo on file yet

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Residential care home for the elderly (RCFE) · Mid-size home, 27 residents · San Leandro, CA · Alameda County
LicensedWheelchair not on fileMemory care not on fileHospice not on fileBedridden not on file
No openings reportedBeds change hands in days ·
License #19200506, held since 2014 · read from the California state record on August 2, 2026 ·See on State Site →
389 Juana Avenue · San Leandro, Alameda County
Phone
(510) 357-1300
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryNot on file — ask the home
Dementia / memory careNot on file — ask the home
Hospice careNot on file — ask the home
Bedridden careNot on file — ask the home

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. ALL MUST BE AMBULATORY.State service designation935 - ELDERLYthe CDSS license record, verbatim · checked August 2, 2026

Since 2021, the state has visited this home 21 times and filed 23 documents. The most recent is a facility evaluation report, dated July 1, 2026.

Most recent state visit
July 1, 2026
What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 16 of 23 documentsFull record on the state’s site →
20265 state visits · 7 documents
Jul 1, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 27, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 27, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 28, 2026Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 28, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 27, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 17, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20254 state visits · 5 documents
Aug 4, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 12, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 29, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 29, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 14, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20243 state visits · 3 documents
Oct 17, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 10, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 14, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20231 state visit · 1 document
Aug 23, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations0typical 1
Type B citations1typical 1
Substantiated complaints1typical 2
Total complaints2typical 7
State visits on file21typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2014.
Year-by-year trend
YearVisitsDocumentsSubstantiated202657020254502024330202334020221102021230
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

$6,000$9,000 /mo
our estimate — Alameda County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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If end-of-life care were ever needed, could they stay here? What’s the plan?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?
How are care plans reviewed when a resident’s needs change?

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
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Call (510) 357-1300

Is Heritage Haven licensed?

Yes — Heritage Haven is a licensed residential care home for the elderly (RCFE) in San Leandro (Alameda County): California license #19200506, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 27 residents. State records list 23 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated July 1, 2026, appears in the inspection record on this page.

Can Heritage Haven care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists no specialized-care clearances for Heritage Haven (wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden are not on file). A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. ALL MUST BE AMBULATORY.

How much does Heritage Haven cost?

California's public licensing record does not include Heritage Haven's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Alameda County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Heritage Haven accept Medi-Cal or the Assisted Living Waiver?

Heritage Haven is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

What do state inspections show for Heritage Haven?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 21 state visits and 23 dated inspection and complaint documents for Heritage Haven since 2021, the most recent a facility evaluation report dated July 1, 2026. Verbatim narratives for this home have not been transcribed here yet — read the complete record on the state's site, linked below, and ask the home about recent visits on a tour.

No inspection narratives have been transcribed for this home yet. California inspects on a multi-year cycle and we are adding verbatim reports as they are processed — you can always read the complete record on the state's site (linked below), and ask the home about any visit on your tour.

What the state has logged

California has logged 21 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
0
typical for this size: 1
Type B citations
1
typical for this size: 1
Substantiated complaints
1
typical for this size: 2
Total complaints
2
typical for this size: 7
State visits on file
21
typical for this size: 19
See the full inspection record on the state's site →
Talk to this home directly

You can call them yourself, anytime — you never have to go through us.

(510) 357-1300
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

Operate this home? The record above comes from California's public licensing data. You can respond or correct it — free. Claim your home — free →

See something wrong? Report an error — free → · How we source every fact →

This page is generated from CDSS Community Care Licensing public records. How we build these pages →

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