Sunol Creek Memory Care

Type of visit: Required - 1 Year

On 4/1/2026 at 12:45PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a Required - 1 Year inspection. LPA met with Executive Director, Joan Newman and explained the purpose of the visit. LPA toured the facility including but not limited to bedrooms, bathrooms, dining area, activity rooms, kitchen, common areas, and outdoor area. Centrally stored medications were locked in different carts located in the medication room. First Aid kit is complete. Smoke detectors were interconnected with sprinkler system. Carbon monoxide detectors were observed. Fire extinguishers were observed to be full and last serviced on 7/3/2025. Weekly and daily menus were posted in dining areas. Facility is a memory care facility with the exit doors equipped with delayed egress. Last fire drill was conducted on 3/19/2026. One week supply of nonperishable and 2-day supply of perishable foods were available. Facility orders food twice a week. Freezer’s temperature was registered at 0 degree F while the refrigerator’s temperature was recorded at 35 degrees F. Hot water temperature was measured at 106.5 degrees F in a resident's bathroom. Grab bars for each toilet and shower were installed. Non-skid mats/materials were observed. There were adequate lights in each room. Indoor and outdoor passages were free of obstruction. LPA reviewed 5 resident records and 5 staff records starting at 1:15PM. LPA reviewed a sample of resident's medications during inspection. No deficiencies are being cited on this date. Exit interview conducted with Joan Newman and a copy of this report provided.the state’s words, verbatim · CDSS document, Apr 1, 2026

Allegation investigated: Staff are mismanaging resident's medications.

On 2/19/2026 at 1:50PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct complaint investigation and deliver findings for the allegation above. LPA met with Executive Director, Joan Newman and explained the purpose the visit. During the course of the investigation, LPAs G. Luk and J. Sampair conducted interviews with 4 staff and reviewed documents including physician's report, care notes, medication administration records, centrally stored medications, and incident report. LPA G. Luk reviewed a sample of resident's medications and observed facility had routine and PRN medications available for residents. Interview with staff revealed that facility did not have issues re-ordering residents' medications. Staff (S3 and S4) stated the Narcotics medications are counted twice at each shift with two med techs. LPA G. Luk observed two med techs counting Narcotics medications during shift change with no discrepancies or missing medications. (Continue on LIC9099C...) Unsubstantiated Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted. A copy of this report provided.the state’s words, verbatim · CDSS document, Feb 19, 2026 · control 15-AS-20251119123259

Type of visit: Case Management - Incident

On 2/19/2026 at 4:45PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct Case Management Inspection in regards to SOC341 that was received on 2/17/2026. LPA met with Executive Director, Joan Newman and explained the reason for the visit. Based on SOC341 received on 2/17/2026, staff observed resident (R1) was sitting on the floor next to walker with door partially opened. Roommate (R2) was yelling and asking staff to leave. Staff did not observed injuries on R1 and R1 was assisted to another room on the other side of the facility for the remainder of the night. Staff observed fecal matter on R1's mattress and sheets. Staff cleaned the soiled linens. Staff notified both resident's responsible parties and doctors regarding the incident. During visit, LPA collected documents including physician's report, care plan, and care notes for two clients. Interview with S1 indicated R1 was relocated to another room with a new roommate. No deficiencies are being cited on this date. LPA may return at a later time. Exit interview conducted. A copy of this report provided.the state’s words, verbatim · CDSS document, Feb 19, 2026

Type of visit: Case Management - Incident

On 10/24/2025 at 3:30PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct Case Management Inspection in regards to incident report that was received on 10/22/2025. LPA met with Executive Director, Joan Newman and explained the reason for the visit. Based on the incident report received on 10/22/2025, resident (R1) was observed in the room attempting to open the window. R1 left the room and walk around the facility. Staff noticed that R1 was not in the common area and staff searched entire unit and found a window in the activity room had been pushed out and was open. During visit, LPA reviewed R1's file including physician's report, care notes, care plan, and incident report. R1's physician's report indicated that R1 cannot leave the facility unassisted. Interview with staff revealed R1 was anxious around 3:00PM and was pacing around the hallways. At around 3:40PM, care staff noticed R1 was missing. Staff conducted a head count and began to look for R1. Staff found R1 at a local shopping center about 20 minutes later. The deficiency was observed (see LIC 809D) and cited from the California Code of Regulations, Title 22. Failure to correct the deficiency may result in civil penalties. Exit interview conducted. A copy of this report and appeal rights provided.the state’s words, verbatim · CDSS document, Oct 24, 2025

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87466 · Plan of correction due date: Nov 7, 2025

Observation of the Resident. The licensee shall ensure that residents are regularly observed for changes in physical, mental, emotional and social functioning...This requirement is not met as evidence by: Based on interviews and record reviews, licensee did not comply with the section cited above by R1 wandered off the facility without staff knowledge which poses a potential health and safety risk to the persons in care.the state’s words, verbatim · CDSS document, Oct 24, 2025

Plan of correction: Executive Director (ED) has agreed to create a plan to mitigate elopements and submit the plan to CCLD by POC date.

Type of visit: Case Management - Incident

On 7/17/2025 at 2:30PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct Case Management Inspection in regards to incident report that was received on 7/9/2025. LPA met with Executive Director, Joan Newman and explained the reason for the visit. Incident report dated 7/9/2025 states R1 was observed having increased anxiety and yelling. R2 approached R1 trying to calm R1 down. R2 grabbed R1 by the wrist and did not let go. Staff intervene and residents were separated immediately. Both resident's families and doctors were notified. During visit, LPA interview staff and reviewed residents' files. Staff stated that residents' were re-evaluated and there were some medication changes for both residents. Physician's reports for R1 and R2 stated that both residents have a dementia diagnosis. Staff stated residents did not recall the incident afterwards and there was no injuries observed. No deficiencies are being cited on this date. Exit interview conducted with Joan Newman. A copy of this report providedthe state’s words, verbatim · CDSS document, Jul 17, 2025

Type of visit: Case Management - Incident

On 4/18/2025 at 3:55PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct Case Management Inspection in regards to the incident report that was received on 4/14/2025. LPA met with Human Resource Assistant, Jennalaine Gagante and explained the reason for the visit. Incident report dated 4/14/2025 states that R1 was transported to the hospital due to lethagic, lack of appetite, and diarrhea. R1 was diagnosed with C. Diff. R1 was placed in isolation with PPEs provided and supplied in front of R1's room. During visit, LPA reviewed R1's files. Discharge summary revealed that R1 was discharged with medication treatment. Facility observation notes indicated staff are monitoring resident's changes in condition. No deficiencies are being cited on this date. Exit interview conducted with Jennalaine Gagante. A copy of this report providedthe state’s words, verbatim · CDSS document, Apr 18, 2025

Type of visit: Required - 1 Year

On 4/2/2025 at 11:05AM, Licensing Program Analysts (LPAs) G. Luk and Y. Brown arrived unannounced to conduct a Required - 1 Year inspection. LPAs met with Executive Director, Joan Newman and explained the purpose of the visit. LPAs toured the facility with Joan including but not limited to bedrooms, bathrooms, dining area, activity rooms, kitchen, common areas, and outdoor area. Centrally stored medications were locked in different carts located in the med room. First Aid kit is complete. The facility has a written emergency disaster plan. Smoke detectors were interconnected with sprinkler system. Carbon monoxide detectors were observed. Fire extinguishers were observed to be full and last serviced on 6/27/2024. Weekly and daily menus were posted in dining areas. Facility is a memory care facility with the exit doors equipped with delayed egress in operating condition. One week supply of nonperishable and 2-day supply of perishable foods were available. Facility orders food twice a week. Freezer’s temperature was registered at -1 degree F while the refrigerator’s temperature was recorded at 39 degrees F. Hot water temperature was measured at 108 degrees F in a resident's bathroom. Grab bars for each toilet and shower were installed. Non-skid mats/materials were observed. There were adequate lights in each room. Indoor and outdoor passages were free of obstruction. LPA reviewed 5 resident records and 5 staff records starting at 12:00PM. LPA reviewed a sample of resident's medications during inspection. No deficiencies are being cited on this date. Exit interview conducted with Joan Newman and a copy of this report provided.the state’s words, verbatim · CDSS document, Apr 2, 2025

The state marks this report as 3 pages; the online copy we transcribed has 2. You can request the full file from the county licensing office.

Type of visit: Case Management - Incident

On 11/4/2024 at 3:10PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct Case Management Inspection in regards to the incident report that was received on 10/25/2024. LPA met with Executive Director (ED), Harmony Venturelli and explained the reason for the visit. Based on the incident report received on 10/25/2024, ED was notified that 8 residents missed their bedtime medications on 10/19/2024. Residents did not have adverse reactions due to med tech mis-communication on assisting with medications and crushing medication. During visit, LPA reviewed incident report, MAR (Medication Administration Record), fax communication to doctors, and staff training. LPA observed S1 has medication training. Interview with staff revealed that S1 did not assist residents with the medications due to a misconception of crushed medications. The deficiency was observed (see LIC 809D) and cited from the California Code of Regulations, Title 22. Failure to correct the deficiency may result in civil penalties. Exit interview conducted. A copy of this report and appeal rights provided.the state’s words, verbatim · CDSS document, Nov 4, 2024

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87465(c)(2) · Plan of correction due date: Nov 5, 2024

Incidental Medical and Dental Care. Once ordered by the physician the medication is given according to the physician's directions. This requirement is not met as evidence by: Based on interview and record review, licensee did not comply with the section cited above by not administering medication according to physician's order which poses an immediate health and safety risk to the persons in care.the state’s words, verbatim · CDSS document, Nov 4, 2024

Plan of correction: Executive Director (ED) has agreed to submit a plan to conduct medication training for S1 including hands on shadowing within two weeks. ED will submit written plan to CCLD by POC date.

Allegation investigated: Staff are not providing resident's authorized representative with resident's incident documents

On 9/30/2024 at 11:00AM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to deliver complaint findings for the allegation above. LPA met with Executive Director, Harmony Venturelli and explained the purpose the visit. During the course of the investigation, the Department and LPA G. Luk conducted interviews with staff, residents, witnesses, and complainant. Staff schedule, physician's report, care plan, emergency information, care notes, incident reports, medical records, hospice records, and death certificate were obtained and reviewed. Interview with staff revealed that when documents are sent to family, it would be noted in the care notes. R1's care notes revealed that R1's family had requested information on R1's incident that occurred on 4/18/2023. However, interviewed witness revealed that R1's family did not receive requested reports for R1's incident. (Continue on LIC9099C...) Substantiated Based on LPA's information obtained during investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, are being cited on the attached LIC9099D. Exit interview conducted with Harmony Venturelli. A copy of this report and appeal rights provided. R1 was evaluated by facility nurse and R1 was alert and responsive, able to display range of motion in all extremities, able to stand and bear weight with assistance, but complained of mild right shoulder pain. Hospital records revealed that R1 was found to have a fracture on right proximal humerus. R1 was medically cleared to return to the facility after a couple days at the hospital. On 4/30/2023, R1 was sent out to the hospital due to shortness of breath. Medical records revealed that R1’s tongue rolled up which obstructed airway. The CT exam showed no signs of intracranial hemorrhage. R1 returned to the facility with hospice services on 5/1/2023. Hospice records revealed that R1 had regular difficulty swallowing medication and food which lead to a decline in health. R1’s death certificate indicated the cause of death was vascular dementia. Resident sustained severe injuries due to staff neglect Interview with staff indicated that R1’s fall was an accident and R1 have not fallen off the wheelchair before. S2 stated R1 was known to lean forward and to prevent R1 from falling off the wheelchair, staff would place pillows on R1’s side. When S2 was taking R1 to the room to change diaper, R1 leaned forward and fell off the wheelchair into her right side. S2 was unsure how R1 fell because R1 had pillows on her sides. Facility staff have conducted training on dementia care, alternatives to restraints in elder care, proper positioning, safe transfers, and falls in assisted living. Staff handled residents in a rough manner Interview with staff revealed that they have not witness staff being rough with residents. Interview with resident indicated that staff are very nice and polite people. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted. A copy of this report provided.the state’s words, verbatim · CDSS document, Sep 30, 2024 · control 15-AS-20230630123752

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87211(a)(1) · Plan of correction due date: Oct 18, 2024

Reporting Requirements. A written report shall be submitted to the licensing agency and to the person responsible for the resident within seven days of the occurrence of any of the events...This requirement is not met as evidence by: Based on investigation, licensee did not comply with the section cited above by not providing a written report to the family which poses a potential health and safety risk to the persons in care.the state’s words, verbatim · CDSS document, Sep 30, 2024

Plan of correction: Executive Director (ED) has agreed to review reporting requirements and conduct training for staff regarding reporting requirements. ED will submit staff sign in sheet to CCLD by POC date.

Type of visit: Case Management - Incident

On 9/30/2024 at 1:00PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct Case Management Inspection in regards to the incident report that was received on 8/29/2024. LPA met with Executive Director, Harmony Venturelli and explained the reason for the visit. Based on the incident report received on 8/29/2024, resident (R1) was found by a neighbor down the street and was brought back to the facility by police. During visit, LPA reviewed R1's file including physician's report, care notes, care plan, and incident report. R1's physician's report and care plan indicated that R1 has a history of wandering behaviors and R1 cannot leave the facility unassisted. Interview with staff revealed that when delayed egress alarm went off, S2 went outside and didn't see any residents outside. When a head count was conducted, R1 was found to be missing. The deficiency was observed (see LIC 809D) and cited from the Health and Safety Code. Failure to correct the deficiency may result in civil penalties. Exit interview conducted. A copy of this report and appeal rights provided.the state’s words, verbatim · CDSS document, Sep 30, 2024

From the deficiency page — Deficiency type: Type B · Section cited: HSC 1569.312(a) · Plan of correction due date: Oct 18, 2024

Basic services requirements. Every facility required to...provide at least the following basic services...Care and supervision... This requirement is not met as evidence by: Based on interviews and record reviews, licensee did not comply with the section cited above by R1 wandered off the facility without staff knowledge which poses a potential health and safety risk to the persons in care.the state’s words, verbatim · CDSS document, Sep 30, 2024

Plan of correction: Executive Director (ED) has already conduct training on elopement and will submit staff sign in sheet to CCLD by POC date. ED has agreed to re-evaluate R1's care plan and submit new care plan to CCLD by POC date.

Type of visit: Case Management - Incident

On 9/30/2024 at 2:30PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct Case Management Inspection in regards to the incident report that was received on 9/26/2024. LPA met with Executive Director, Harmony Venturelli and explained the reason for the visit. Incident report dated 9/26/2024 states that R1 returned from the dermatologist for follow up on a rash and was diagnosed with scabies. During visit, LPA interviewed staff and reviewed R1's files. R1's care notes revealed that R1 was seen by the doctors when R1 first had signs of itchiness or a rash in the beginning of August 2024. R1's rash was treated by the doctors and facility staff followed up with R1's doctor as needed until the doctor recommended R1 to see a dermatologist. No deficiencies are being cited on this date. Exit interview conducted. A copy of this report providedthe state’s words, verbatim · CDSS document, Sep 30, 2024

Allegation investigated: Facility didn't provide resident's records as requested

On 6/27/2024 at 11:15AM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a complaint investigation and deliver findings regarding the allegation above. LPA met with Executive Director, Harmony Venturelli and Human Resources Assistant, Jacqueline Scott Garcia. During the course of investigation, LPA interviewed 2 staff and reviewed record request documents. Interview with staff revealed that record request was received on 6/20/2024 and facility have not sent out documents to requestor. Based on LPA's information obtained during investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, are being cited on the attached LIC9099D. Exit interview conducted with Jacqueline Scott Garcia. A copy of this report and appeal rights provided. Substantiatedthe state’s words, verbatim · CDSS document, Jun 27, 2024 · control 15-AS-20240621151929

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87468.2(a)(19) · Plan of correction due date: Jun 28, 2024

Additional Personal Rights of Residents in Privately Operated Facilities. To have prompt access to review all of their records and ...Photocopied records shall be provided within two (2) business days... This requirement is not met as evidence by: Based on investigation, licensee did not comply with the section cited above by not providing the records within 2 business days which poses a potential personal rights violation to the persons in care.the state’s words, verbatim · CDSS document, Jun 27, 2024

Plan of correction: Executive Director send out the documents today and provided receipt to LPA during visit. Deficiency cleared.

Type of visit: Case Management - Incident

On 6/27/2024 at 10:30AM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct Case Management Inspection in regards to the incident report that was received on 6/25/2024. LPA met with Executive Director, Harmony Venturelli and Human Resources Assistant, Jacqueline Scott Garcia. LPA explained the reason for the visit. Incident report dated 6/25/2024 states that R1 was taken to the doctors due to pain and weakness. R1 had x-rays completed with results of closed fracture. During visit, LPA interviewed staff and reviewed R1's files. Discharge summary indicated that R1 will follow up with the doctor in one week. After reviewing chart notes, R1 was given PRN medications when experiencing pain. No deficiencies are being cited on this date. Exit interview conducted with Jacqueline Scott Garcia. A copy of this report providedthe state’s words, verbatim · CDSS document, Jun 27, 2024

Type of visit: Required - 1 Year

On 4/2/2024 at 10:30AM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a Required - 1 Year inspection. LPA met with Business Office Manager, Jacqueline Scott Garcia and Executive Director, Harmony Venturelli. The facility’s fire clearance was approved for 46 residents, 40 may be non-ambulatory, 6 may bedridden, and 20 residents may be under hospice care. LPA toured the facility with Jacqueline including but not limited to bedrooms, bathrooms, dining area, activity rooms, kitchen, common areas, and outdoor area. Centrally stored medications were locked in different carts located in the med room. First Aid kit is complete. The facility has a written emergency disaster plan. Smoke detectors were interconnected with sprinkler system. Carbon monoxide detectors were observed. Fire extinguishers were observed to be full and last serviced on 6/29/2023. Weekly and daily menus were posted in dining areas. Facility is a memory care facility with the exit doors equipped with delayed egress. One week supply of nonperishable and 2-day supply of perishable foods were available. Facility orders food twice a week. Freezer’s temperature was registered at -1 degree F while the refrigerator’s temperature was recorded at 37 degrees F. Hot water temperature was measured at 110.5 degrees F in a resident's bathroom. Grab bars for each toilet and shower were installed. Non-skid mats were observed. There were adequate lights in each room. Indoor and outdoor passages were free of obstruction. LPA reviewed 5 resident records and 5 staff records starting at 11:55AM. LPA interviewed 3 residents and 3 staff during inspection. LPA reviewed a sample of resident's medications starting at 4:00PM. No deficiencies are being cited on this date. Exit interview conducted with Jacqueline and a copy of this report provided.the state’s words, verbatim · CDSS document, Apr 2, 2024