Almond Road Senior Estates

Allegation investigated: Staff are not responding to resident's call button Unlawful eviction Staff made inappropriate comments towards resident Staff left resident in soiled diapers for extended period of time Staff are not providing activities for residents Staff are not providing adequate food service for residents Staff are restricting visits Staff did not provide resident with an update copy of admission agreement with new fees Staff refused to use Hoyer lift for resident

On 1/27/2023 at 11:45AM Licensing Program Analyst (LPA) K. Nguyen arrived unannounced to deliver complaint finding for the above allegations. LPA met with Administrator, Olivia Rusu and explained the purpose of the visit. The allegation: Staff are not responding to resident's call button: Investigation Finding: UNSUBSTANTIATED LPA interviewed R1, and R2 states that they have no problem whenever they press the call button. LPA interview S1 and S2 states that they attended to the residents whenever they hear the call button goes off. The allegation: Unlawful eviction: Investigation Finding: UNSUBSTANTIATED LPA did record reviewed the letter that was sent date 6/19/22 is to notify that they are having concerned about the resident and needs the resident to be evaluated by the doctor. The facility tired to set up many appointments with the resident responsible party. There are logs that indicated that the facility reached out to R1 responsible party. Report contine on LIC 9099c... Unsubstantiated The allegation: Staff made inappropriate comments towards resident: Staff left resident in soiled diapers for extended period of time Investigation Finding: UNSUBSTANTIATED LPA interviewed R1, S1, and S2 stated one particular resident likes to yell and doesn’t like to have the diaper change. R1 states that “I can hear the person yelled at the staff. All the staff did was tried to calm the resident down. I heard that the resident yelled out leave me alone, and I don’t want to get my diaper change”. The allegation: Staff are not providing activities for residents: Investigation Finding: UNSUBSTANTIATED LPA observed the following during the tour on 9/22/22 that residents was interacting in the living room area singing and listening to music. Some residents were coloring, and some were watching television. Staff are providing activities for residents at the facility. The allegation: Staff are not providing adequate food service for residents: Investigation Finding: UNSUBSTANTIATED LPA observed on 9/22/22 residents are being provided with adequate food that are being served to the residents. LPA observed the facility provided a lunch menu for resident. Report Continue on LIC 9099c... The allegation: Staff denied resident visitors: Investigation Finding: UNSUBSTANTIATED LPA did record reviewed of visitation logs showing that visitors are allowing visitation follow by the Public health visitation guideline and facility policy. Which indicate that all visitor needs to call and schedule in advance. The allegation: Staff did not provide resident with an update copy of admissions agreement with new fees: Investigation Finding: UNSUBSTANTIATED LPA reviewed the conversation log via text messages between the administrator and resident responsible party. The text messaged indicated that the reporting party have confirmed that they received an update copy of admissions agreement with the new fees. The allegation: Staff refused to use Hoyer lift for resident: Investigation Finding: UNSUBSTANTIATED LPA review R1 physician reports and any recommendation that were giving by the physician there were no physician orders for facility to use a Hoyer lift or recommendation of using the Hoyer lift. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview is conducted and a copy of this report is provided.the state’s words, verbatim · CDSS document, Jan 27, 2023 · control 15-AS-20220701122524

Type of visit: Required - 1 Year

On 4/22/2022 starting at 11:35 a.m., Licensing Program Analysts (LPAs) C. Lin and K. Nguyen arrived unannounced to conduct Infection Control Inspection. LPAs met with Administrator Olivia Rusu and disclosed the purpose of the visit. Upon entry, LPAs' temperature was checked by the administrator, asked to fill out Covid-19 questionnaire, and requested to wash hands. LPAs toured facility including but not limited to front entrance, screening station, hand washing stations, bedrooms, bathrooms, kitchen, common areas, and outdoor areas. There is one central entry point for universal screening for staff, residents, and visitors. A sign-in policy, thermometer and hand sanitizer were observed at screening station. Cough/sneeze etiquette and hand washing posters were observed. Facility staff were observed to be wearing proper PPE. Facility has a sufficient 2-day perishable and one-week non-perishable food supply. Facility has a 30-day supply of PPEs maintained at central location and easily accessible for staff. Facility has Mitigation Plan, Emergency Disaster Plan, and maintains record of routine screening for residents, staff, and visitors. No deficiency cited during visit. Exit interview conducted with Administrator, and a copy of this report provided.the state’s words, verbatim · CDSS document, Apr 22, 2022