Helping Hands Senior Care is a residential care home for the elderly (RCFE) in Fresno, Fresno County, California — state license #107209444, licensed for 30 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 12 dated inspection and complaint documents on file for this home going back to 2024, the most recent dated July 7, 2026 — published below in full, verbatim and unscored.

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Helping Hands Senior Care

No photo on file yet

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Residential care home for the elderly (RCFE) · Mid-size home, 30 residents · Fresno, CA · Fresno County
LicensedWheelchairHospiceMemory care not on fileBedridden not on file
No openings reportedBeds change hands in days ·
License #107209444, held since 2024 · read from the California state record on August 2, 2026 ·See on State Site →
825 S Willow Avenue · Fresno, Fresno County
Phone
(650) 776-2280
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 18 residents
Dementia / memory careNot on file — ask the home
Hospice careVerified in record
Bedridden careNot on file — ask the home

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. APPROVED FOR THRITY (30) RESIDENTS, OF WHICH 18 MAY BE NON-AMBULATORY IN BUILDINGS 835, 841 AND 877 ONLY. HOSPICE WAIVER APPROVED FOR FIVE (5) RESIDENTS.State service designation935 - ELDERLYthe CDSS license record, verbatim · checked August 2, 2026

Since 2024, the state has visited this home 14 times and filed 12 documents. The most recent is a facility evaluation report, dated July 7, 2026.

Most recent state visit
July 7, 2026
Occupancy at the June 18, 2025 visit
8 of 30 beds

The state's published file for this home includes 1 document with transcribed findings, dated June 18, 2025. 1 of the 1 carries the state's recorded outcome word: “Substantiated” (1). 1 includes the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 1 document below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 12 of 12 documentsFull record on the state’s site →
20262 state visits · 2 documents
Jul 7, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 6, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20256 state visits · 6 documents
Nov 18, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 17, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 5, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 30, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 14, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 18, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff are mishandling the residents medications

On June 18, 2025, Licensing Program Analyst (LPA) Rachel Bruce conducted an unannounced inspection visit to the above facility for the purpose of investicating, interviewing and delivering findigs on the above allegation. The allegation of mishandling medication was in relation to proper storage. Inspection and investigation revealed that although the medications were locked away, however the lock still allowed access. Investigation revealed the preponderance of evidence standard has been met; therefore, the above allegation is found to be Substantiated. Per California Code of Regulations, Title 22, a deficiency is being cited on the attached 9099-D. An exit interview was conducted and a copy of this report along with appeal rights and plans of correction were provided. Substantiatedthe state’s words, verbatim · CDSS document, Jun 18, 2025 · control 24-AS-20250612091942
20244 state visits · 4 documents
Jul 17, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 28, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 18, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 26, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations3typical 1
Type B citations1typical 1
Substantiated complaints4typical 2
Total complaints2typical 7
State visits on file14typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2024.
Year-by-year trend
YearVisitsDocumentsSubstantiated202622020256612024440
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

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$3,500$5,500 /mo
our estimate — Fresno County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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Non-ambulatory approval — whole home or specific rooms, and is a spot open?
Ask how the 2025 complaint investigation report was corrected — what changed?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
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Call (650) 776-2280

Is Helping Hands Senior Care licensed?

Yes — Helping Hands Senior Care is a licensed residential care home for the elderly (RCFE) in Fresno (Fresno County): California license #107209444, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 30 residents. State records list 12 inspection and complaint documents since 2024; the most recent, a facility evaluation report dated July 7, 2026, appears in the inspection record on this page.

Can Helping Hands Senior Care care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Helping Hands Senior Care with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR THRITY (30) RESIDENTS, OF WHICH 18 MAY BE NON-AMBULATORY IN BUILDINGS 835, 841 AND 877 ONLY. HOSPICE WAIVER APPROVED FOR FIVE (5) RESIDENTS.

How much does Helping Hands Senior Care cost?

California's public licensing record does not include Helping Hands Senior Care's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Fresno County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Helping Hands Senior Care accept Medi-Cal or the Assisted Living Waiver?

Helping Hands Senior Care is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

8 of 30 beds occupied (27%) when the state visited on June 18, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Helping Hands Senior Care?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 14 state visits and 12 dated documents since 2024 for Helping Hands Senior Care; 1 complaint-investigation narrative is transcribed verbatim below. The most recent, dated June 18, 2025, records an allegation the state marked “Substantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

1 transcribed report on file

2025

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff are mishandling the residents medications
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On June 18, 2025, Licensing Program Analyst (LPA) Rachel Bruce conducted an unannounced inspection visit to the above facility for the purpose of investicating, interviewing and delivering findigs on the above allegation. The allegation of mishandling medication was in relation to proper storage. Inspection and investigation revealed that although the medications were locked away, however the lock still allowed access. Investigation revealed the preponderance of evidence standard has been met; therefore, the above allegation is found to be Substantiated. Per California Code of Regulations, Title 22, a deficiency is being cited on the attached 9099-D. An exit interview was conducted and a copy of this report along with appeal rights and plans of correction were provided. SubstantiatedCDSS inspection report, June 18, 2025 · control 24-AS-20250612091942

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 14 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
3
typical for this size: 1
Type B citations
1
typical for this size: 1
Substantiated complaints
4
typical for this size: 2
Total complaints
2
typical for this size: 7
State visits on file
14
typical for this size: 19
See the full inspection record on the state's site →
Talk to this home directly

You can call them yourself, anytime — you never have to go through us.

(650) 776-2280
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

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