Ohana Excellence Assisted Living

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Mary Rico made an unannounced visit to the facility. The purpose of the visit was to conduct a required comprehensive annual inspection LPA met with Administrator Oana Marc and was granted entry to the facility. Licensee capacity is (6) current census (5). LPA was accompanied by Administrator Oana Marc to conduct a general overall inspection, which included, but was not limited to, the following: Physical Plant: The facility is operating in the capacity approved by Community Care Licensing (CCL). There are no obstructions to indoor and outdoor passageways. The facility is maintained at a comfortable temperature. LPA inspected resident bedrooms; they are equipped with required furniture such as mattresses, nightstands, storage space, and sufficient lighting; bathrooms were clean, and appliances were operating appropriately. LPA observed sufficient furniture and lighting throughout the facility. The facility is equipped with operating smoke detectors and carbon monoxide alarms. Posters such as personal rights, the CCL complaint poster, and the disaster plan were posted in a common area. Cleaning supplies, toxins, sharps, and other dangerous items were kept inaccessible to residents in care. Food Service: Non-perishable and perishable food supply is sufficient for number of residents in care. Facility has a variety of food available for residents. Dishes, cups, and utensils were also stored properly. Care & Supervision: Facility has sufficient care staff for coverage 24 hours a day, 7 days a week. Record Review: LPA reviewed (2) resident file for admission agreements, updated physician reports, and needs and services plans. LPA also verified (2) residents’ medications. As of today, the facility does not have any residents under hospice. LPA also reviewed (2) staff files for First Aid/CPR certification, criminal record clearance, training, and health screening. Based on the observations made during today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC809) was discussed and provided to Administrator Oana Marc.the state’s words, verbatim · CDSS document, Jun 16, 2026

Allegation investigated: Due to staff not having required hoyer training, residents were injured. Staff handled resident roughly.

Licensing Program Analyst (LPA) Mary Rico conducted an unannounced visit to investigate and deliver findings on the allegations listed above. LPA met with Administrator Ohana Marc and explained the purpose of the visit. The investigation consisted of staff interviews, resident interviews, and record review. For the allegation, Due to staff not having required hoyer training, residents were injured. During staff interviews, 3 out of the 3 staff stated no resident had been injury during a hoyer lift transfer. In addition, 3 out of the 3 staff stated hoyer lift training had been provided. During record review, LPA observed hoyer lift training had been provided to staff. Unsubstantiated For the allegation, Staff handled resident roughly. During staff interviews 3 out of the 3 staff stated they had not handled a resident in a rough manner. During resident interviews, 5 out of the 6 residents were unable to collaborate on the allegation. In addition, 1 out of the 6 residents stated they were not handled in a rough manner. Based on the evidence found during the investigation, the (2) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Administrator Ohana Marc.the state’s words, verbatim · CDSS document, Jan 7, 2026 · control 56-AS-20251201154307

Allegation investigated: Staff did not adequately supervise resident resulting in a medical condition. Staff handled resident in a rough manner. Staff spoke inappropriately to resident. Staff isolated resident by limiting resident's visitations. Staff did not seek medical attention for resident. Staff are not meeting resident's dietary needs. Staff does not afford the resident privacy.

Licensing Program Analyst (LPA) Mary Rico conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with Administrator Oana Marc and explained the purpose of the visit. The investigation consisted of staff interviews, resident interviews, record review and facility tour. For the allegation, Staff did not adequately supervise resident resulting in a medical condition. During staff interviews, 3 out of the 3 staff stated that adequate supervision has been provided to residents, and no medical condition has been caused by staff. During resident interviews 3 out of the 4 resident stated adequate supervision is provided. 1 out of the 4 residents was unable to collaborate on the allegation. For the allegation, Staff handled resident in a rough manner. During staff interviews, 3 out of the 3 staff stated they have not handled a resident in a rough manner. During resident interviews, 3 out of the 4 residents stated they have not been handled in a rough manner by staff. 1 out of the 4 residents was unable to collaborate on the allegation. Unsubstantiated For the allegation, Staff spoke inappropriately to resident. During staff interviews, 3 out of the 3 staff stated they do not speak inappropriately to their residents. During resident interviews 3 out of the 4 residents stated staff do not speak inappropriately to them. 1 out of the 4 residents was unable to collaborate on the allegation. For the allegation, Staff isolated resident by limiting resident's visitations. During staff interviews, 3 out of the 3 staff stated they allow residents visitors inside the facility and have not isolated a resident. During resident interviews 3 out of the 4 residents stated their visitors are allowed inside the facility. In addition the 3 out 4 residents also stated have not been isolated. 1 out of the 4 residents was unable to collaborate on the allegation. For the allegation, Staff did not seek medical attention for residents. During staff interviews, 3 out of the 3 staff stated that all residents receive medical attention. During resident’s interviews 3 out of the 4 residents stated they receive medical attention from staff. 1 out of the 4 residents was unable to collaborate on the allegation. For the allegation, Staff are not meeting resident's dietary needs. During staff interviews 3 out of 3 stated they meet residents’ dietary needs. During residents’ interviews 3 out of the 4 residents stated staff meet their dietary needs. 1 out of the 4 residents was unable to collaborate on the allegation. During facility tour LPA observed variety of food available for residents. For the allegation, Staff does not afford the resident privacy. During staff interviews 3 out of the 3 staff stated privacy is provided to all residents. During residents’ interviews 3 out of the 4 residents stated privacy is provided. 1 out of the 4 residents was unable to collaborate on the allegation. Based on the evidence found during the investigation, the (7) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Administrator Oana Marc.the state’s words, verbatim · CDSS document, Oct 27, 2025 · control 56-AS-20250724121333

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Mary Rico made an unannounced visit to the facility. The purpose of the visit was to conduct a required comprehensive annual inspection LPA met with Administrator Administrator Oana Marc and was granted entry to the facility. Licensed capacity is (6) current census (4). LPA was accompanied by Administrator Oana Marc to conduct a general overall inspection, which included, but was not limited to, the following: Physical Plant: The facility is operating in the capacity approved by Community Care Licensing (CCL). There are no obstructions to indoor and outdoor passageways. The facility is maintained at a comfortable temperature. LPA inspected resident bedrooms; they are equipped with required furniture such as: mattresses, nightstands, storage space, and sufficient lighting; bathrooms were clean, and appliances were operating appropriately. LPA observed sufficient furniture and lighting throughout the facility. The facility is equipped with operating smoke detectors and carbon monoxide alarms. Posters such as personal rights, the CCL complaint poster, and the disaster plan were posted in a common area. Cleaning supplies, toxins, sharps, and other dangerous items were kept inaccessible to residents in care. Food Service: Non-perishable and perishable food supply is sufficient for number of residents in care. Facility has a variety of food available for residents . Dishes, cups, and utensils were also stored properly. Care & Supervision: Facility has sufficient care staff for coverage 24 hours a day, 7 days a week. Record Review: LPA reviewed (2) resident file for admission agreements, updated physician reports, and needs and services plans. LPA also verified (2) resident's medications. LPA also reviewed (2) staff files for First Aid/CPR certification, criminal record clearance, trainings, and health screening. Based on the observations made during today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC809) was discussed and provided to Administrator Oana Marc.the state’s words, verbatim · CDSS document, Oct 23, 2025

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Magda Malcore made an unannounced visit to the facility to conduct a required comprehensive annual inspection. LPA met with Oana Marc, Administrator, and discussed the purpose of the visit. The facility is a Residential Care Facility for Elderly (RCFE) with a current census of (4). LPA conducted a general inspection of facility, which included, but was not limited to, the following: Physical Plant: The facility is operating in the capacity approved by Community Care Licensing Division (CCLD). Indoor and outdoor passageways were kept free of obstruction. The facility has no swimming pool or similar bodies of water. The facility has sufficient indoor and outdoor space for resident activities. The facility is maintained at a comfortable temperature. Resident bedrooms were furnished with mattresses, night stands, chairs, storage space, and sufficient lighting. Resident bathrooms were maintained clean and fixtures were operating properly. The hot water temperatures in the bathrooms measured at 105- and 116- degrees F. The facility maintains a sufficient supply of bed linen, towels, and personal hygiene products for residents in care. The facility is equipped with operating door signals, laundry equipment, telephone service, and carbon monoxide alarm. Posters such as personal rights, CCLD complaint poster, Ombudsman poster, facility license, "Oxygen in Use" signs, facility sketch with exit points, and the disaster plan were posted in appropriate areas of the facility. Medications are label and centrally stored in a locked cabinet. The facility has a first aid kit with manual. Food Service: Kitchen and dining areas were maintained cleaned. Non-perishable and perishable food supply is sufficient for number of residents in care. The facility refrigerator and freezer were operating properly. Cleaning supplies and sharps were kept locked and stored away from food supply. Care & Supervision: The facility has care staff coverage, 24 hours a day, 7 days a week. Record Review: Resident files were reviewed for admission agreements, appraisals, physician reports, and services plans. Staff files were reviewed for First Aid/CPR certifications, criminal record clearances, training, and health screenings. The facility's liability insurance and Administrator's certification are current. Overall the facility is operating in sanitary conditions, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted where this report and report LIC9102 were discussed and copies provided to Administrator Marc at the conclusion of the visit.the state’s words, verbatim · CDSS document, Jun 10, 2024