Marbella Oroville

Allegation investigated: Staff did not allow resident to receive telephone calls. - UNSUBSTANTIATED Staff does not ensure residents’ personal property is safely secured. - UNSUBSTANTIATED

/27/2026 12:30 PM Licensing Program Analyst (LPA) Rebecca Knight, made an unannounced visit to the facility and met with Executive Director April Kale. The purpose of this visit was to conduct a complaint investigation. During the course of the investigation LPA conducted interviews, and reviewed Power of Attorney documents related to one resident. Continued on LIC9099-C Unsubstantiated Staff did not allow resident to receive telephone calls. - UNSUBSTANTIATED It was reported that R1 has not been allowed to receive telephone calls while living in the facility. LPA reviewed Advance Health Care Directive that assigns Power of Attorney (POA) for Health Care Decisions to two POA's. This document does not assign POA decisions to any other aspects of care for R1 other than health care decisions. There is no court order or restraining order in place that would prevent R1 from receiving telephone calls from any person. Executive Director (ED) stated staff have not been preventing R1 from receiving telephone calls. If a caller calls the facility to speak with a resident the facility telephone system does not have the capability of transferring the call directly to the resident's room. Staff do ask who is calling and inform R1 of who is calling and R1 comes to the front desk and takes that call. If R1 is not available staff take a message and gives R1 the message. R1 has the choice of whether or not to return the call. R1 does have two assigned POA's who understand that the facility cannot restrict R1 from sending and receiving telephone calls. R1 stated they have been receiving telephone calls from their family and friends. This allegation is unsubstantiated. Continued on LIC9099-C Staff does not ensure residents’ personal property is safely secured. - UNSUBSTANTIATED It was reported that a residents mobile phone was taken away from them.. R1 stated they have a mobile phone and normally text family members each day to check in. R1 stated they regularly receive and make calls from their mobile phone. At the time of the interview R1 had misplaced their mobile phone and staff had been assigned to help R1 locate their mobile phone in their apartment. This allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are UNSUBSTANTIATED. No deficiencies cited. Exit interview conducted and a copy of the report was provided to executive director April Kale.the state’s words, verbatim · CDSS document, Aug 28, 2026 · control 59-AS-20260821124420

Type of visit: Prelicensing

04/13/2026 09:15 AM Licensing Program Analyst (LPA) Rebecca Knight arrived at the facility to conduct a pre-licensing visit for a change of ownership (CHOW) with residents in care. LPA met with executive director April Kale and explained the purpose of the visit. Executive Director waived Comp III presentation due to CHOW status. The fire marshal has approved the fire safety inspection request which includes approval of delayed egress or delayed egress with secured (locked) perimeter. The facility shall submit a new request for the locked perimeter which is currently in place for existing licensee. The facility is licensed for 49 non-ambulatory and 39 bedridden residents for a total capacity of 88 residents. The inside of the facility was observed to be in generally good condition and repair. However, LPA did observe common areas of the facility that need to have the walls painted in the assisted living and memory care units. The carpeting in the common areas of the assisted living and memory care units is being cleaned and maintained but will need to be replaced soon. Technical assistance on this matter was provided during the inspection. The facility has an assisted living section with 44 rooms and a memory care section with 16 rooms with the same number of bathrooms. There is a kitchen, two (2) dining rooms, laundry rooms, multiple common areas, office, and back yards in both the assisted living and memory care units. LPA observed ample seating for residents in the both dining rooms. LPA observed ample seating in common areas for residents to use. Continued on LIC809-C The hot water registered within Title 22 requirement range of 105 - 120 degrees F. The kitchen was observed to be clean and in good repair. Food storage meets Title 22 regulation requirements. Plates, utensils, pots, and pans were in place during the inspection. All appliances were all present and working. The facility has multiple fully charged fire extinguishers. LPA observed smoke alarms in all residents’ rooms and carbon monoxide detectors throughout the facility. The facility fire alarm / smoke alarm system is serviced and inspected quarterly by Cintas. Resident rooms were observed to have furniture as required by Title 22 Regulations. All beds were made up with linens and bedspreads. Bathrooms were observed to be clean and in good repair. Storage and lighting are adequate in the resident rooms. Medications are stored in locked medication carts. Cleaning supplies and toxins are locked up in janitorial closets. The facility has three (3) laundry rooms with washers and dryers available for residents’ use. The facility also offers laundry services to residents and has a locked laundry room for this purpose. There is a locking office space where resident and staff files are stored. Staff and resident files were reviewed. There are covered patio areas in the assisted living and memory care sections of the facility with tables and seating for the residents to use. The memory care unit has a locked gate and the existing licensee has a waiver for the locked gate, the new licensee will apply for a waiver. The applicant has passed the pre-licensing portion of the application process. LPA will contact the Central Application Bureau. No deficiencies according to CCR Title 22, Division 6. Exit Interview was conducted and a copy of report was provided to the administrator.the state’s words, verbatim · CDSS document, Apr 13, 2026