This licence is listed as closed. The state lists it as “Closed, Agency Initiated”, October 26, 2026.

Small home · Oakland

Heart & Soul Communities

Name: Heart & Soul Communities
Address: 3770 Suter Street, Oakland, CA, 94619, US
Telephone: (510) 927-8046

3770 Suter Street, Oakland, CA 94619Closed in state record

About this record

This page keeps the history of license #15601242. It does not describe current care or pricing at this address.

Browse homes in this area

At a glance

Care approvals recorded under this license: None on file in this record; State licensing record · October 26, 2026
Home size: 6 while this license was open; Small care home · the state license record

(510) 927-8046From the state licensing record · October 26, 2026

Care and support

These approvals belong to the closed license. They do not establish current care services at this address.

Not on file in this record: Wheelchair / non-ambulatory, Dementia / memory care, Hospice care and Bedridden.

State licensing record · October 26, 2026. A different license at this address has its own record.

Read the state’s own wording

AGE 60 AND OVER. ALL RESIDENTS MUST BE AMBULATORY.

935 - ELDERLY

CDSS record, verbatim · October 26, 2026

Previously reported costs

This license is listed as closed. A current stay cannot be priced under this license.

Published prices are not on file for this license. Browse nearby homes to compare their reported costs.

This license is listed as closed. Ask the program about current options. The waiver pays for care services, not room and board.

Daily life

Descriptions collected for this closed license. They do not describe current services at this address.

Daily-life descriptions are not on file for this license. See nearby homes for current listings.

Where it is

3770 Suter Street, Oakland, CA 94619Address from the public record · October 26, 2026. Confirm the entrance with the home before visiting.

Opening the neighborhood map…

Highland HospitalHospital · General acute care, on the state’s list1.7 mi

Straight-line distances; check the drive or the walk. Hospital: the nearest general acute care hospital on the state’s list (CDPH, September 16, 2026).

Open directions

The state record

California inspects every licensed home and publishes what it found. A citation does not make a home unsafe, and an empty file does not make a home good.

CDSS public record, read October 26, 2026 · License #15601242 · See the state’s own record

The last 36 months — 5 of 7 documents

20253 state visits · 3 documents

Nov 18, 2025Facility evaluation reportCase Management - OtherReport on file

Type of visit: Case Management - Other

On 11/19/2025 at 8:16 AM, LPA conducted a second attempt to complete the closure visit for this facility. LPA contacted the licensee, Ericka Tillis, who stated that she is not available and can not attend the visit. LPA conducted an external observation of the building, including windows, and observed no residents present in the home. A forfeiture letter will be mailed to the licensee at a later time.the state’s words, verbatim · CDSS document, Nov 18, 2025

Jun 19, 2025Facility evaluation reportCase Management - Health ChecksReport on file

Type of visit: Case Management - Health Checks

On 06/19/2025 at 12:40 PM, Licensing Program Analyst (LPA) Ardalan Gharachorloo conducted a Health & Safety inspection LPA met with Licensee, Ericka Tillis and explained the purpose of the visit. There are currently no residents in care and there are no staff. LPA toured the facility including but not limited to the bedrooms, bathrooms, common area, kitchen, and outdoor area. Hot water temperature was measured at 118.2 degrees F in the hallway bathroom. Smoke detectors and carbon monoxide detector were observed to be operational. Fire extinguisher was observed to be full and last serviced on 10/30/2025. There are no accessible bodies of water observed. Indoor and outdoor passageways are free of obstruction. No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Jun 19, 2025

Feb 21, 2025Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

On 03/07/2025 at 2:00 PM, Licensing Program Analyst (LPA) Ardalan Gharachorloo arrived to conduct 1-Year Annual Required inspection. LPA met with Administrator,Ericka Tillis and explained the purpose of the visit. Administrator stated there are no residents in care. LPA observed that there are currently no residents in care and there are no staff working at the facility. At 2:20 PM, LPA toured the facility including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. The hot water temperature in the bathrooms were measured at 112 degrees Fahrenheit. Bathrooms are equipped with grab bars and non-skid mats. Smoke detectors and carbon monoxide detectors were in operating condition during visit. Fire extinguisher was last serviced on 03/07/2025. LPA also checked the emergency exit. Exit interview conducted AT 2:55 PM and a copy of this report provided.the state’s words, verbatim · CDSS document, Feb 21, 2025

20242 state visits · 2 documents

Oct 21, 2024Facility evaluation reportCase Management - OtherReport on file

Type of visit: Case Management - Other

On 10/21/2024 at 7:30 AM, Licensing Program Analysts (LPAs) James Sampair and Ardalan Gharachorloo conducted a Case Management visit of the facility to verify that residents were living there, as the Licensee, Ericka Tillis, had stated to LPAs James Sampair and David Doidge during inspections of HEART AND SOUL COMMUNITIES II #019200476 on 9/24/2024 and 10/10/2024. When the LPAs observed that there was no observable proof that any residents were living at the facility, the LPAs travelled to HEART AND SOUL COMMUNITIES II #019200476 for a Case Management visit to verify that residents from Heart & Soul Communities #015601242 were living living at HEART AND SOUL COMMUNITIES II #019200476 owned and operated by the same Licensee. Upon entry into facility, HEART AND SOUL COMMUNITIES II #019200476, the LPAs explained the purpose of the visit to Licensee Ericka Tillis. The LPAs confirmed that the residents of this facility were no longer living at the facility and that they had been moved to facility HEART AND SOUL COMMUNITIES II #019200476 without notification to the Department. Exit interview conducted, a copy of this report, and the appeal rights were provided.the state’s words, verbatim · CDSS document, Oct 21, 2024

Mar 25, 2024Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

On 3/1/24 at 10:30am LPA K.Nguyen arrived unannounced to conduct one year annual Inspection. LPA spoke with Administrator Ericka Tillis via phone. AD stated there are no resident, and LPA schedule for a time to come back. On 3/5/24 at 9:15am LPA K.Nguyen arrived at the facility. Administrator Ericka Till called and reschedule with LPA stating that she had an emergency. LPA schedule for a time to come back. On 3/25/2024 at 9:00 am Licensing Program Analyst (LPA) K. Nguyen arrived for a Health and Safety Check/ including an annual inspection. LPAs met with Ericka Tillis, Administrator. During the visit LPAs observed that there are currently no resident residing at the facility. LPAs checked Carbon Monoxide detector, Smoke Detector, and Emergency Exits. Fire extinguisher was last serviced on 10/30/2023. Exit interview conducted at 10:45am. A copy of this report provided to Administrator via email.the state’s words, verbatim · CDSS document, Mar 25, 2024

Earlier years2021 to 2022 · 2 documents

20221 state visit · 1 document

Jun 6, 2022Facility evaluation reportRoutine visitReport on file

Type of visit: Required - 1 Year

On 5/3/22 at 1:35pm LPAs K.Nguyen and C. Lin arrived unannounced to conduct Infection Control Inspection. LPAs spoke with Administrator Ericka Tillis via phone. AD stated there are no resident, and LPAs schedule for a time to come back. On 5/19/22 at 9am LPAs K. Nguyen and C. Lin arrived for the appointment to do a health and safety inspection, due to facility have no Ct's. When arrived no one was here. LPAs spoke with Ericka via phone. She indicated that she can not make it out, due to her back injury. LPAs reschedule another appointment for a time to come back. LPAs left the facility at 9:30am. On 06/06/2022 at 9:00 am Licensing Program Analyst (LPAs) K. Nguyen and C. Lin arrived for a Health and Safety Check. LPAs met with Ericka Tillis, Administrator. During the visit LPAs observed that there are currently no resident residing at the facility. LPAs checked Carbon Monoxide detector, Smoke Detector, and Emergency Exits. LPAs Recommend: - Administrator purchase a Fire Extinguisher at the facility. Exit interview conducted. A copy of this report provided to Administrator..the state’s words, verbatim · CDSS document, Jun 6, 2022

20211 state visit · 1 document

Nov 30, 2021Complaint investigation reportUnsubstantiated

Allegation investigated: Staff do not follow the admission agreement regarding resident's care plan. Facility staff demean resident’s dignity. staff yelled at resident. Staff do not meet resident's hygienic care needs. Facility bathroom is not clean.

On 11/30/2020 at 3:10PM, Licensing Program Analyst (LPA), L. Hall arrived unnanounced to deliver complaint findings. Upon arrival LPA observed curtains closed and no vehicles at facility. LPA telephoned Adminstrator/Licensee for entry. Administrator/Licensee stated no residents are at the facility and there is not any staff avaialble at this time. LPA informed Administrator/Licensee that LPA will return at a later date. On 12/30/2021 at 10:40AM, Licensing Program Analyst (LPA) L. Hall conducted an announced to deliver complaint findings for the above allegations. LPA met with Administrator, Ericka Tillis, Administrator Continued on LIC9099C. Unsubstantiated Continued from LIC9099. On the allegation facility staff demean resident’s dignity. During interview with RP it was stated that RP observed R1 going to the bathroom and the door was not closed. RP felt that staff should have closed behind R1. S1 stated R1 had a personal bathroom because she was the only resident at facility On the allegation staff yelled at resident. During interview RP stated that R1 raised her voice but did not actually yell. RP also stated there was a male (unknown name) caregiver that would raise his voice. S1 stated that staff does not yell at any of the residents. On the allegation staff do not meet resident’s hygienic care needs. During interview S1 stated that it was a couple of days before washing R1’s hair because S1 wanted R1 to get comfortable being at a new facility, but R1 was bathed every day. During interview with RP it was stated that pictures were sent ten (10) days later showing R1 had been showered. S1 stated that RP requested a picture of R1 in a towel. S1 would not comply with that request but agreed to send a picture of R1 fully clothed. On the allegation facility bathroom is not clean. During interview with RP it was stated the bathroom was tidy, but the carpet had smudges. RP stated to LPA L. Hall that the bathroom was okay. S1 stated during interview that bathroom is cleaned every day. LPA observed bathroom to be sanitary. LPA L. Hall was unable to interview any staff or residents due to the facility not in operation at the present time. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Nov 30, 2021 · control 15-AS-20210216134821

0 of 6 beds were occupied at the November 30, 2021 state visit — a count on that day, not an opening.

Held this license

Tillis, Ericka, license first issued in 2006.

The state’s totals for this licenseSince 2006, as the state’s facility page counts them

State visits on file: 7
Total complaints: 1
Substantiated allegations: 0
Type A citations: 0
Type B citations: 0

These are the state’s own totals for this license since 2006, per CDSS records. The state counts them apart from the documents above, and they can differ from what those documents show; the documents say what each visit found. One complaint can contain several allegations.

Compare with homes the same size

	This home	Typical
Type A citations	0	0
Type B citations	0	0
Substantiated allegations	0	0
Total complaints	1	0

“Typical” is the statewide median for licensed homes this size. It does not adjust for years licensed, and older licenses have had more visits and reports. The median is across the 6,916 licensed small board-and-care homes (6 or fewer beds) in the state record. The figures compared are the state’s totals, not the documents.

What the state’s words mean

Routine visita visit the state records as “Required” — a scheduled visit, not one made in answer to a complaintSubstantiatedthe state found the allegation more likely true than notUnsubstantiatedthere was not enough evidence to prove a violation occurred — not a finding of wrongdoingUnfoundedthe evidence showed the allegation was false, could not have happened, or had no reasonable basisType A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗

An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents stand in their place.

Open CDSS facility search ↗Report a record error Operate this home? Respond or correct, free →

Frequently asked questions

A citation does not make a home unsafe, and an empty file does not make a home good.

Quick answers about Heart & Soul Communities

Is Heart & Soul Communities licensed?

The state lists this license as “Closed, Agency Initiated,” per CDSS records as of October 26, 2026.

How many residents is Heart & Soul Communities licensed for?

6 residents while this license was open — a small home, per CDSS records as of October 26, 2026.

Has Heart & Soul Communities been cited?

0 Type A and 0 Type B citations since 2006, per CDSS records as of October 26, 2026. Those records count 7 state visits over the same years.

Is Heart & Soul Communities still open?

This license is listed as closed, per CDSS records as of October 26, 2026.

What does Heart & Soul Communities cost?

This license is listed as closed, per CDSS records as of October 26, 2026.

Among 34 other homes of a similar licensed size across Alameda County that publish a starting rate, the middle half runs $3,000 to $6,000 a month, and the middle figure is $4,500 (n = 34 other homes publishing a starting rate).

Each of those is a home’s own published figure, gathered on its own date between September and October 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.

A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.

Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.

Does Heart & Soul Communities take Medi-Cal?

On Medi-Cal’s Assisted Living Waiver: this license is listed as closed. Ask the program about current options. The waiver pays for care services, not room and board.

Who holds the license?

The license was held by Tillis, Ericka, per CDSS records as of October 26, 2026.

Is there a hospital nearby?

Highland Hospital is 1.7 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.

Can Heart & Soul Communities keep a resident on hospice?

Not on file — the state’s record does not list hospice care on this license.