Healing Hands Residential Care

Type of visit: Required - 1 Year

On 07/30/26, at 1:30pm, Licensing Program Analyst (LPA) Perry Scott conducted an unannounced annually required inspection visit to Healing Hands Residential Care. LPA was met by Norriise Hoxey, Administrator, and the purpose of today’s visit was explained. The facility is licensed to serve six (6) elderly adults aged 60 and over. Approved for six (6) non-ambulatory, of which one (1) may be bedridden in room #1. A waiver was granted for hospice care of four (4) residents. Currently, the home has (3) residents. The facility’s annual fees are past due. The annual fees were due on 07/11/2026 for $495.00. Fees that are past due are subject to penalties. The facility is a single-story structure located in a residential neighborhood. It consists of four (4) bedrooms rooms, one and ½ (1.5) bathrooms, living area, dining area, kitchen, outside sitting area, laundry room, and an attached garage used for storage. At 1:40pm, LPA and staff toured the facility. There are no bodies of water or firearm/ammunition on the premises. All resident rooms were checked. Beds and bedding were in good condition, adequate lighting provided, and adequate storage for resident’s personal belongings was observed. Walls and floors were in good repair. Bed linens, comforters, and bath towels were adequately stocked at the time of visit. Bathrooms were found to be within Title 22 regulations. Toilets and water faucets worked properly. The shower was free of mold/mildew, there was adequate lighting, and sufficient toiletries were accessible to residents. The water temperature was within title 22 regulations. A comfortable temperature is maintained in the facility. Report Continued On LIC809-C LPA observed the facility to be clean, sanitary, and appropriately furnished at the time of visit. Storage areas for cleaning agents, toxins, and sharps were inaccessible to residents. The kitchen was inspected and there is enough perishable and non-perishable food available for the residents. All food items were stored properly. Medications were centrally stored and properly locked, first aid kit was checked and fully stocked with manual. The fire extinguishers were charged and last inspected on 07/14/2026. The smoke and carbon monoxide detectors were operable. The last fire/emergency drill was conducted on 05/01/2026. The facility’s administrator’s certificate (7036956740) was valid from 04/25/2026 through 04/24/2028. The facility’s liability insurance was valid from 07/02/2026 through 07/02/2027. LPA conducted a review of (3) resident records, (2) staff records, and reviewed the facility disaster plan. LPA observed that residents had the required documents in their file. Staff records were complete with required documents and training. The facility disaster plan was current and in compliance with Title 22 at the time of visit. LPA reviewed (3) client medication administration records, and medication, and did not observe any discrepancies at the time of visit. During the visit, LPA observed the facility infection control practices. LPA observed screening protocols for visitors, staff, and residents. LPA observed that sanitizing stations were in common areas and restrooms. LPA observed that the facility had the required postings, posted throughout the facility. LPA advised the facility to continuously monitor the Centers for Disease Control (CDC) website and Community Care Licensing (www.cdss.ca.gov) for Provider Informational Notices (PIN) and for any updates relating to COVID-19 guidance and other related issues. No deficiencies were cited during this inspection visit. An exit interview was held, and a copy of this Facility Evaluation Report was provided to Norriise Hoxey, Administrator.the state’s words, verbatim · CDSS document, Jul 30, 2026

Type of visit: Prelicensing

On 7/02/25, at 9:10am, Licensing Program Analyst (LPA) Perry Scott conducted an announced visit to Healing Hands Residential Care. LPA was greeted by applicant, Norriise Hoxey. LPA explained the purpose of today’s Pre-licensing inspection visit. An application was submitted to Community Care Licensing Division (CCLD) on 03/24/25 in the initial license application for a Residential Care Facility for the Elderly aged 60 and over. The applicant requested a capacity of six (6) non-ambulatory individuals; of which one (1) may be bedridden in bedroom #1 only. A waiver was granted for hospice care of four (4) residents. Structure: The home is a four (4) bedrooms, one and 1/2 (1.5) bathrooms, single-story home with an attached garage used as an office, situated in a residential neighborhood. The home includes a living room, kitchen, dining, and laundry area, located in the office. The living area included couches, chairs, and a television. The dining area included a dining table and chairs. The kitchen has a refrigerator, stove, microwave, and coffee maker. The rear exterior is fenced throughout with a patio that includes a table with (4) chairs, and an enclosed patio setting with a table and patio furniture. The passageways, walkways, and steps are free from obstructions. The front and back entrances are wheelchair accessible. Report Continued On LIC809-C Bedrooms for Residents: The facility has four (4) bedrooms. All bedrooms are approved for non-ambulatory residents. However, bedroom #1 is approved for one (1) bedridden resident only. Bedroom # 1 includes two (2) twin-size beds, two (2) chairs, two (2) nightstands, and table lamps. Bedroom # 2 includes one (1) twin-size bed, one (1) chair, nightstand, and lamp. Bedroom # 3 includes one (1) twin-size bed one (1) chair, nightstand, and lamp. Bedroom # 4 includes two (2) twin-size beds, two (2) chairs, two (2) nightstands, and table lamps. All bedrooms are equipped with ceiling lighting and a dresser. All rooms had closets for ample storage. Bedrooms for Staff: There is no bedroom designated for live-in staff. Bathrooms: The home has one 1/2 (1.5) bathrooms. One bathroom has a working toilet, washbasin, shower with grab bars, and non-skid mats. The ½ bath has a washbasin and a working toilet. Linens & Hygiene Supplies: Beds have the required linen supplies which include, pillowcases, mattress pads, fitted sheets, blankets, and bedspreads. An adequate supply of linen is stored in the hall storage area. Emergency Phone Numbers, Exit Plan & Menu: The emergency disaster plan is posted along with the exit plan in the living room. There is two (2) fire extinguisher located in the kitchen area and the hallway where the bedrooms are located. The facility has a land-line telephone located in the living room. The applicant has submitted a mitigation plan. Report Continued On LIC809-C Food Service: Dishes, cups, and flatware are stored in the kitchen cabinets, inspected, and in good repair. Knives, cutlery, and other sharp kitchen utensils are stored in a locked cabinet under the sink. Food supply is adequately stored in kitchen cabinets and consists of can and other dry goods. The facility has nonperishable foods for a minimum of one week and fresh perishable foods for a minimum of two days that were observed. Smoke Detectors: Smoke and carbon monoxide detectors throughout the interior space are operable. Toxins & Kitchen: All toxins are locked and stored under the kitchen sink. Stove burners, oven, washer and dryer are working. There is one (1) refrigerator in the kitchen. The refrigerator measured a temperature of at least 45 degrees Fahrenheit for appropriate food storage. The home is equipped with heater and air conditioning. Water Temperature: The hot water temperature measured 117.6F degrees in the kitchen and 118.5F degrees on average in both bathrooms. Medications, First-Aid Kit & Book: A first aid kit and manual are stored in the medication cabinet, which has at least the following: thermometer, tweezers, scissors, antiseptic, bandages, and gauze that is locked and inaccessible to residents. The resident’s medications will be stored in the same medication cabinet locked in the living room area and is locked and inaccessible. Report Continued On LIC809-C Resident & Staff Files: Records of staff and residents will be stored in a locked cabinet in the living room. Reading Material, Games, Nightlights: The facility has board games, books, magazines, and other recreational materials for the resident's use, stored in the patio area outdoors. Nightlights were observed in the hallway leading from the resident’s bedroom. Pool/Jacuzzi & Pets: There are no pets, jacuzzi, or pool in the fenced area. Fire clearance: A Fire Clearance inspection was conducted on 04/8/2025 and approved for a capacity of six (6) non-ambulatory residents; of which one (1) may be bedridden in bedroom #1 only. A waiver was granted for hospice care of four (4). LPA did not observe pad locks or other mechanisms which may be obstructions for safe and quick egress during an emergency on front and back exits. Component III: LPA and the applicant completed the Component III PowerPoint presentation, which gives an overview of what to expect while running a Residential Care Facility for the Elderly. During the pre-licensing inspection no items were observed which do not comply with applicable laws and regulations; no items require a follow up inspection for verification of correction. Pre-Licensing is complete, and this facility has no deficiencies. The department will submit a copy of this Facility Evaluation Report to the Central Applications Bureau (CAB) for review. If the applicant has questions regarding the status of the application, they have been instructed to communicate with the CAB Analyst assigned to their application. An exit interview was conducted, and a hard copy of this Facility Evaluation Report has been furnished to the applicant, Norriise Hoxey.the state’s words, verbatim · CDSS document, Jul 2, 2025