Illustration — no photo of this home on file yet

Great Haven

Small home·Licensed for 6·Sacramento, California

Licensed since 2019Licence #342700469
(916) 833-6388From the state roster · September 27, 2026Plan a visit
  • Care approvals on fileWheelchair · Dementia · HospiceState licensing record · September 27, 2026
  • Estimated starting rate$4,250 a monthCovelight estimate · likely $3,500–$5,250
  • Home sizeLicensed for 6Small care home · a licensed care home (RCFE)
  • Room at the last state visit6 of 6 beds occupiedJuly 9, 2026 · not a current opening
  • Ways to payAsk the homeMedi-Cal ALW participation not on file
  • Last state visitSeptember 2, 2026CDSS inspection record

Great Haven is a small care home in Sacramento — a licensed residential care facility for the elderly (RCFE), the licence category behind “assisted living” and “board and care.” It is licensed for 6 residents since 2019. Bedridden care is not on file.

Built from CDSS public records · September 27, 2026. Every fact below names its source and date.

Quick answers and the state record

A citation does not make a home unsafe, and an empty file does not make a home good.

Quick answers about Great Haven

Is Great Haven licensed?

The state lists this license as “Licensed,” per CDSS records as of September 27, 2026.

How many residents is Great Haven licensed for?

6 residents — a small home, per CDSS records as of September 27, 2026.

Has Great Haven been cited?

0 Type A and 4 Type B citations since 2019, per CDSS records as of September 27, 2026. Those records count 34 state visits over the same years.

Is Great Haven still open?

This license was on the CDSS roster as of September 28, 2026.

What does Great Haven cost?

$4,250 a month to start is a Covelight estimate, likely $3,500–$5,250. This home’s own rate is not on file. Ask: “What is the all-in monthly rate, and what would push it higher?”

Covelight’s estimate starts from the rates 15 small homes and similar homes within 10 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

Among 19 other homes of a similar licensed size in Sacramento that publish a starting rate, the middle half runs $3,046 to $4,461 a month, and the middle figure is $3,500 (n = 19 other homes publishing a starting rate).

Each of those is a home’s own published figure, gathered on its own date in September 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.

A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.

The price is made in the phone call. Nothing here is a quote, an offer or a discount.

A starting rate is the room and the base care. California homes commonly bill care levels, medication management, supplies, transport and a second person in the room as extras. Many also charge a one-time fee at move-in. Ask for that list in writing before anything is signed.

Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.

Does Great Haven take Medi-Cal?

On Medi-Cal’s Assisted Living Waiver: this home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.

Who holds the license?

The license is held by Great Haven, LLC, per CDSS records as of September 27, 2026.

Is there a hospital nearby?

Sacramento Rehabilitation Hospital is 0.8 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.

Can Great Haven keep a resident on hospice?

Hospice care is approved on this license, covering up to 2 residents, per CDSS records as of September 27, 2026.

Great Haven license and inspection record

  • Name on the license: “GREAT HAVEN”, per the CDSS roster as of May 25, 2025.
  • License #342700469. The state lists this license as “Licensed,” per CDSS records as of September 27, 2026.
  • Licensed for 6 residents — a small home, per CDSS records as of September 27, 2026.
  • Licensed to Great Haven, LLC, per CDSS records as of September 27, 2026.
  • First licensed in 2019, per CDSS records as of September 27, 2026.
  • 34 state inspection visits since 2019, per CDSS records as of September 27, 2026.
  • 0 Type A and 4 Type B citations on file since 2019, per CDSS records as of September 27, 2026. The same records count 34 state visits in that period.
  • 3 complaints and 4 substantiated allegations on file since 2019, per CDSS records as of September 27, 2026. One complaint can carry several allegations.
  • The most recent state visit on file is September 2, 2026, per CDSS records as of September 27, 2026.
Type A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗

See the state’s own record

Can they support the care needed?

California licenses a home for specific kinds of care. The state’s record lists what this home is approved for; the home’s own answers fill in what changes as needs change.

  • Wheelchair / non-ambulatoryApproved · covers up to 2 residents
  • Dementia / memory careApproved by the state
  • Hospice careApproved · covers up to 2 residents
  • BedriddenNot on file · ask the home

State licensing record · September 27, 2026. An approval may cover specific rooms or residents; it does not establish an opening.

Read the state’s own wording
AGE RANGE 60 AND OVER. FIRE CLEARANCE APPROVED FOR FOUR(4) AMBULATORY (TWO(2) AMBULATORIES IN ROOM #1 AND TWO(2) AMBULATORIES IN ROOM #2) TWO(2) NON-AMBULATORY (TWO(2) NON-AMBULATORIES IN ROOM #3) 0 BEDRIDDEN. WAIVER/GRANTED FOR HOSPICE CARE FOR TWO(2) RESIDENTS.

983 - RCFE / DEMENTIA

CDSS record, verbatim · September 27, 2026

As needs change

  • Staying through hospice

    Hospice waiver on file · covers up to 2 — care may continue at the end of life

    Ask: “If hospice is needed, can care continue here until the end?”

    State licensing record · September 27, 2026

  • If memory loss develops

    Dementia-care designation on file

    Ask: “Can we read the dementia care disclosure and discuss how daily support works?”

    State licensing record · September 27, 2026

3 more questions to ask the home
  • Two-person transfers or a lift

    Not on file

    Ask: “If two people or a lift are needed to transfer, can the person stay?”

  • Someone awake overnight

    Not on file

    Ask: “Who is awake overnight, and how do residents ask for help?”

  • Medicines

    Not on file

    Ask: “Who manages the medicines, and what happens when a dose is missed?”

What it costs here

Covelight estimate

$4,250a month to start

Likely $3,500–$5,250

From 15 nearby homes that publish rates · this home’s rate is not on file

Likely monthly total

$4,250a month

Likely $3,500–$5,450

With a shared room and basic help.

An estimate for planning, not a quote. The price is made in the phone call.

See the full cost breakdownRoom, care and fees · how people pay · how this estimate works
Room
Daily care
Sharing the room
  • Starting monthly rate$4,250likely $3,500–$5,250

    Covelight’s estimate starts from the rates 15 small homes and similar homes within 10 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

  • Basic help with daily careUsually includedup to $600

    Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (45 California homes publish a care-level range, seen in September 2026).

  • One-time move-in fee$2,000one time · likely $0–$4,000

    Homes that list a one-time entry or community fee charge a median of $2,000 (134 California listings; middle half $1,000–$4,000). Many homes list none — ask.

Likely monthly totalLikely $3,500–$5,450
$4,250
First monthWith a one-time move-in fee · likely $4,100–$8,600
$6,250
How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance
  • Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
  • Medi-Cal Assisted Living WaiverThis home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
  • SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
  • VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
  • Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
  • MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
If the money runs out, what Medi-Cal covers
Avoid surprises on the billWhat changes the price, and what to ask
  • The care level

    Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.

  • What is billed separately

    Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.

  • Move-in costs

    A one-time community fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.

  • Increases

    California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.

  • What is the full monthly cost for the room and care we need, and what does it include?
  • What would the next care level cost, and who decides when it changes?
  • What is billed separately, and is there a one-time fee or deposit at move-in?
  • Is any private-pay period required before another payment program can begin?
How this estimate worksWithin 25% for 7 in 10 homes in testing

Covelight’s estimate starts from the rates 15 small homes and similar homes within 10 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

15 homes like this within 10 miles publish starting rates mostly between $2,800–$5,700.

  • Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
  • Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
  • Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
  • Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
  • We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
  • It cannot see this home’s specials, how it assesses care, or which rooms are open.
Show the 15 nearby homes behind this estimate

Where it is

  • 71 Groth Cir, Sacramento, CA 95834Address from the public record · September 27, 2026. Confirm the entrance with the home before visiting.

Opening the neighborhood map…

The state record

California inspects every licensed home and publishes what it found. Here are the dated documents and the state’s own words, beside what is typical for homes this size.

Since 2021, the state has filed 32 documents for this home, and its records count 34 visits since 2019. The most recent is a facility evaluation report, dated September 2, 2026.

On file since
2021
State visits
34
Most recent visit
September 2, 2026
Occupied · July 9, 2026 visit
6 of 6 bedsa count on that day, not an opening

We hold 4 complaint reports the state published for this home, dated August 1, 2024 to July 9, 2026. 4 of the 4 carry the state's recorded outcome word: “Substantiated” (2), “Unsubstantiated” (2). 4 include the transcribed allegation the state investigated, word for word. Summary composed by computer from the 4 complaint reports below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

Beside homes the same size

  • Type A citations0typical 0
  • Type B citations4typical 0
  • Substantiated allegations4typical 0
  • Total complaints3typical 0

“Typical” is the statewide median across the 6,808 licensed small board-and-care homes (6 or fewer beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this licence since 2019.

Year by year
YearVisitsDocumentsSubstantiated202614161202561002024331202311020221102021110

The last 36 months — 30 of 32 documents

The full record on the state’s site →
202614 state visits · 16 documents
Sep 2, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Incident

Licensing Program Analyst (LPA) Cassie Yang arrived unannounced at 2 Timberwood Ct, Sacramento, CA 95833 to conduct a case management visit regarding an incident report the department received on August 31, 2026. LPA met with care staff and explained the purpose of the visit. Incident report stated that on August 23, 2026, resident (R1) vacated the premises to visit a family member. R1 is able to leave the facility unassisted per R1's physician report. R1 enjoys leaving the premises and always return back, but this incident, R1 did not return. Administrator notified R1's case worker, family member, Licensing and local law enforcement. R1 has not returned to the facility at this time. It was discussed that R1 has been located but refuses to return to the facility. R1 wished to be unhoused with a companion. R1 has not been on her medication since she went absent without leave. R1 declined going to the hospital, R1 declined for assistance. Personal rights was discussed. No further concerns reported. At this time, no deficiencies cited. Exit interview and a copy of the report provided.the state’s words, verbatim · CDSS document, Sep 2, 2026
Sep 2, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Cassie Yang arrived unannounced at 2 Timberwood Ct, Sacramento, CA 95833 to conduct a health and safety check of residents in care. LPA met with care staff and explained the purpose of the visit. During today's visit, it was discussed that relocation back to 71 Groth Circle Sacramento, CA 95834 is pending as the kitchen is still being remodeled. Remodel in resident bedrooms has been completed. At this time, no deficiencies are being cited. Exit interview conducted.the state’s words, verbatim · CDSS document, Sep 2, 2026
Aug 27, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Cassie Yang arrived unannounced at 2 Timberwood Ct, Sacramento, CA 95833 to conduct a health and safety check of residents in care. LPA met with care staff and explained the purpose of the visit. During today's visit, LPA observed residents in care to watching television in the common area and in their shared bedrooms. No concerns reported to LPA. At this time, no deficiencies are being cited. Exit interview conducted.the state’s words, verbatim · CDSS document, Aug 27, 2026
Aug 21, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Cassie Yang arrived unannounced at 2 Timberwood Ct, Sacramento, CA 95833 to conduct a health and safety check of residents in care. LPA met with care staff and explained the purpose of the visit. During today's visit, LPA observed one resident in care to watching television in the common area. It was reported three other residents are out of the facility at this time. LPA and Administrator discussed current updates at the facility. At this time, no deficiencies are being cited. Exit interview conducted.the state’s words, verbatim · CDSS document, Aug 21, 2026
Aug 10, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Cassie Yang arrived unannounced at 2 Timberwood Ct, Sacramento, CA 95833 to conduct a health and safety check of residents in care. LPA met with care staff and explained the purpose of the visit. During today's visit, LPA observed residents in care to watching television in the common area. No concerns reported to LPA. At this time, no deficiencies are being cited. Exit interview conducted.the state’s words, verbatim · CDSS document, Aug 10, 2026
Aug 6, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Other

On August 6, 2026, Licensing Program Analyst (LPA) Cassie Yang arrived unannounced at 2 Timberwood Court Sacramento, CA 95833 to conduct a health and safety check of residents in care. LPA met with care staff and explained the purpose of the visit. LPA toured facility during visit and observed two (2) residents at the home. LPA was informed the other four (4) residents in care are at day program and/or school. LPA observed staff preparing lunch for residents in care. Care staff reported no concerns at this time. No deficiencies cited. Exit interview conducted and a copy of report was provided.the state’s words, verbatim · CDSS document, Aug 6, 2026
Jul 28, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Bethany Mirlohi arrived unannounced at 2 Timberwood Ct, Sacramento, CA 95833 to conduct a health and safety check of residents in care. LPA met with Obinna Eze during today's visit. LPA toured facility during visit and observed all clients at the home. At this time, no deficiencies are being cited. Report provided.the state’s words, verbatim · CDSS document, Jul 28, 2026
Jul 23, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Cassandra Mikkelson arrived unannounced at 2 Timberwood Ct, Sacramento, CA 95833 to conduct a health and safety check of residents in care. LPA met with Victoria Ibezim during visit. LPA toured facility during visit. At this time, no deficiencies are being cited. Report reviewed and copy provided.the state’s words, verbatim · CDSS document, Jul 23, 2026
Jul 21, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Kevin Mknelly arrived unannounced at 2 Timberwood Ct, Sacramento, CA 95833 to conduct a health and safety check of residents in care. LPA met with Gift Eze during visit. LPA toured facility during visit. Rooms are clean and organized. Water temperature is in range. Wall socket cover is present and will be installed. Emergency drills discussed. Discussion with Gift found work at licensed home continues and appears on schedule to be completed later in Aug 2026. At this time, no deficiencies are being cited. Report reviewed and copy provided.the state’s words, verbatim · CDSS document, Jul 21, 2026
Jul 16, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Cassandra Mikkelson arrived unannounced at 2 Timberwood Ct, Sacramento, CA 95833 to conduct a health and safety check of residents in care. LPA met with Gift Eze during visit. LPA toured facility during visit. Water temperature was observed to be 110.3 degrees F. At this time, no deficiencies are being cited. Report reviewed and copy provided.the state’s words, verbatim · CDSS document, Jul 16, 2026
Jul 9, 2026Complaint investigation reportSubstantiated

Allegation investigated: Facility has hot water issues Licensee didn't notify people of the hot water issue

Licensed Program Analyst (LPA) Cassandra Mikkelson arrived unannounced and met with Administrator Gift Eze to deliver findings for the above complaint allegation. LPA met Licensee at the temporary facility while the hot water is being fixed at the facility. During the investigation, LPA conducted interviews, conducted a tour of the facility, and reviewed documentation pertinent to the investigation. The results of the investigation are as follows: *** Report continued on 9099-C*** Substantiated Facility has hot water issues Interviews conducted with Licensee indicated that the facility has been without hot water since the middle of May 2026 due to a broken/leaking pipe in one of the showers. During a visit conducted on 06/10/2026, the hot water issue had not been resolved at this time due to the pipes in the home needing to be replaced. The facility is currently warming water on the stove for showers and cleaning. The Licensee has been working with Sacramento County to get contractors scheduled to get the hot water issue resolved. Therefore, the allegation facility has hot water issues is substantiated. Licensee didn't notify people of the hot water issue Interviews conducted with the Licensee indicated that Community Care Licensing (CCL) was not notified of the hot water issue in the home. The Licensee has been in contact with Sacramento County to get the hot water issues resolved but did not inform CCL when the issue first arose. Therefore, the allegation licensee didn’t notify people of the hot water issue is substantiated. Based on the information obtained for the allegations above, the allegations are SUBSTANTIATED- A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Exit interview conducted with Executive Director and a copy of the report and appeal rights was provided.the state’s words, verbatim · CDSS document, Jul 9, 2026 · control 59-AS-20260610082532

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87211(a)(2) · Plan of correction due date: Jul 23, 2026

87211 Reporting Requirements (a) Each licensee shall furnish to the licensing agency such reports as the Department may require, including, but not limited to, the following: (2) Occurrences, such as epidemic outbreaks, poisonings, catastrophes or major accidents which threaten the welfare, safety or health of residents, personnel or visitors, shall be reported within 24 hours either by telephone or facsimile to the licensing agency and to the local health officer when appropriate. This was not met by evidenced by: Licensee did not inform CCLD of hot water issue at the facility.the state’s words, verbatim · CDSS document, Jul 9, 2026

Plan of correction: Licensee will write a plan of how and when to report incidents to CCLD by POC due date.

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87303(e)(2) · Plan of correction due date: Jul 23, 2026

87303 Maintenance and Operation (e) Water supplies and plumbing fixtures shall be maintained as follows: (2) Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degree F (41 degree C) and not more than 120 degree F (49 degree C). This was not met by evidenced by: Hot water pipes were not working/hot water not availabel to clients in care.the state’s words, verbatim · CDSS document, Jul 9, 2026

Plan of correction: Licensee is having water pipes fixed/replaced in the home currently. No POC will be due for this citation.

Jul 9, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Cassandra Mikkelson arrived unannounced at 2 Timberwood Ct, Sacramento, CA 95833 to conduct a health and safety check of residents in care. LPA met with Gift Eze during visit. LPA toured facility during visit. Water temperature was observed to be 117.5 degrees F. At this time, no deficiencies are being cited. Report reviewed and copy provided.the state’s words, verbatim · CDSS document, Jul 9, 2026
Jul 1, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Other

On 7/1/26, LPAs Kevin Mknelly and Bethany Mirlohi met with caregiver designees to to conduct a health and safety check at this temporary relocation site. LPAs inspected the interior and exterior of the home. LPAs observed and discussed some issues to be address. Licensee will insure hot water warnings are posted until water is corrected to below 120' F. A smoke detector battery was replaced in one of the resident rooms. Additional repairs/ modifications discussed and ongoing. No deficiencies noted. Report reviewed and copy provided.the state’s words, verbatim · CDSS document, Jul 1, 2026
Jun 24, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Other

On 6/24/26, LPA Mknelly met with Administrator to discuss a relocation plan. Licensing program manager and regional manager joined via Teams. LPA held a follow-up meeting from the 6/19/26 visit to discuss temporary relocation. The licensee/ administrator agreed to submit: The construction contract; LIC 200 for a temporary relocation license with facility sketch. Additionally, unless/ until the temporary license is approved, admin will submit a staffing plan for awake overnight staff until a fire clearance is approved. Information to be emailed to Troy Ordonez. No deficiencies noted.the state’s words, verbatim · CDSS document, Jun 24, 2026
Jun 19, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Other

On 6/19/26, LPA Mknelly met with Administrator to discuss a relocation plan. LPA and Admin discussed: 1. The Department is requiring a written relocation plan no later than June 22, 2026, by close of business. 2. The relocation plan must be reviewed by the RO prior to any resident relocation. 3. The plan should identify the proposed relocation site and demonstrate how resident health, safety, and services will be maintained throughout the temporary move. The relocation plan will include: • Reason for relocation • Relocation location and address • Number of residents relocating • Transportation plan • Staffing plan • Medication storage and administration plan • Meal service plan • Laundry plan • Resident records and emergency information plan Report continued... • Medical equipment and supply plan • Communication plan for residents and responsible parties • Resident safety and supervision plan • Financial responsibility for lodging, meals, and transportation • Estimated relocation and return dates LPA requested the Adin to also provide: 1. Written Relocation Plan 2. Written Contingency Plan 3. Repair invoices and work orders 4. Contractor reports 5. Construction bids and estimates 6. Construction timeline 7. Resident notification letters 8. Responsible party notification letters The Department’s expectation is that Gift will submit a complete relocation plan by June 22, 2026, and obtain Department review before relocating residents. Given the anticipated 35-day construction period and expected water shutoffs, relocation of all six residents appears necessary to ensure continued resident health, safety, and welfare. As a result of this visit, no deficiencies are noted. Report reviewed and copy provided.the state’s words, verbatim · CDSS document, Jun 19, 2026
Jan 28, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Cassie Yang arrived at the facility to conduct a case management visit. LPA met with staff and explained the purpose of the visit. The purpose of today's visit was to update facility's license as a recent fire inspection was conducted. License has been changed to two non-ambulatory residents and four ambulatory only residents in care. Today's visit, LPA left a signed copy of the updated license. No deficiencies cited. Exit interview conducted.the state’s words, verbatim · CDSS document, Jan 28, 2026
20256 state visits · 10 documents
Dec 18, 2025Facility evaluation reportReport on file

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Cassie Yang arrived at the facility to conduct a case management visit regarding facility's fire clearance. LPA met with Administrator and explained the purpose of the visit. Today's visit, LPA was informed fire inspection has been postponed. LPA will return at a later time to conduct a joint visit with fire authority. No deficiencies. Exit interview.the state’s words, verbatim · CDSS document, Dec 18, 2025
Dec 18, 2025Facility evaluation reportReport on file

Type of visit: Case Management - Other

On December 18, 2025, Licensing Program Managers (LPMs) Laura Munoz and Troy Ordonez and Licensing Program Analyst (LPA) Cassie Yang arrived at the facility to conduct a case management visit. This is a joint visit with Sacramento City Fire Department Fire Prevention Division. LPA met with Administrator and explained the purpose of the visit. The purpose of today's visit, it was discussed with Administrator regarding facility's current fire clearance. Administrator was advised if residents are required to switch rooms, Licensee should provide the residents a 30 day notice in advance. No deficiencies cited. Exit interview and a copy of the report provided.the state’s words, verbatim · CDSS document, Dec 18, 2025
Oct 29, 2025Facility evaluation reportReport on file

Type of visit: Case Management - Annual Continuation

On October 29, 2025, Licensing Program Analyst (LPA) Cassie Yang arrived unannounced at the facility to conduct a case management annual continuation from visit conducted on October 22, 2025. LPA met with staff, who contacted Administrator who arrived to the facility shortly afterwards. During today's visit, LPA conducted a file review of six out of six resident records. LPA observed residents in care to have LIC 602 on file. LPA observed each resident records to have the appropriate documents completed and on file. Additionally, LPA conducted a review of the facility staff training. Based on the file review conducted, additional staff training are needed to met the needs of the residents in care. CARE tool was completed and deficiency was cited. Please see LIC 809-D. Exit interview and a copy of the report and appeal rights provided.the state’s words, verbatim · CDSS document, Oct 29, 2025
Oct 22, 2025Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On October 22, 2025,Licensing Program Manager (LPM) Troy Ordonez and Licensing Program Analyst (LPA) Cassie Yang arrived unannounced at the facility to conduct a required annual inspection. LPA met with staff and explained the purpose of the visit. Today's visit, LPA and Staff conducted a tour of the common areas, kitchen, laundry room and garage to ensure the health and safety of residents in care. LPA observed facility to have two days of perishable and seven days of nonperishable foods. LPA observed medications to be locked and secured. Resident records were observed locked and inaccessible to others. LPA observed chemicals to be in the locked garage which is restricted to residents in care. LPA was informed that residents are restricted to kitchen area. At this time, the visit was unable to be complete. No deficiencies cited today. Exit interview, a copy of the report was provided.the state’s words, verbatim · CDSS document, Oct 22, 2025
Oct 22, 2025Facility evaluation reportReport on file

Type of visit: Case Management - Other

On October 22, 2025, Licensing Program Manager (LPM) Troy Ordonez and Licensing Program Analyst (LPA) Cassie Yang arrived at the facility unannounced to discuss the current status of the licensed entity and the next steps required to bring the facility into compliance. LPM and LPA met with Administrator and explained the purpose of the visit. It was learned that Great Haven LLC, licensed to operate a Residential Care Facility for the Elderly (RCFE), was terminated/dissolved with the California Secretary of State on 09/30/2021. The LLC previously had two managing members, each holding equal ownership. One member walked away without submitting a formal withdrawal or resignation to Community Care Licensing (CCL). The remaining member expressed interest in forming a new LLC and continuing operations LPA Yang discussed that once an LLC is terminated, it is no longer recognized by the Secretary of State and cannot legally conduct business or hold a care license in the State of California. Because the RCFE license was issued under the terminated LLC, the license is considered forfeited and no longer valid. Today's visit, Administrator was able to provide LPA proof of control of property. Licensee was instructed to draft a new lease to the new LLC for the change of ownership application. Continue LIC 809-C. LIC 809-C In order to move forward, the following steps must be completed: · Form a new LLC or business entity to assume operational responsibility for the facility. · Secure a new lease agreement under the new entity or individual licensee by close of business (COB) October 23, 2025. · Submit a complete Change of Ownership (CHOW) application to Community Care Licensing (CCL) by COB October 24, 2025. · Submit all notifications for the residents, and their responsible parties, in regard to the change of ownership into CCL by COB October 24, 2025 · Secure a new lease agreement immediately, under the newly formed LLC. Submit a Change of Ownership (CHOW) application with Community Care Licensing (CCL) to transition the RCFE license to the new entity. LPA advised that operations cannot continue under the terminated LLC or forfeited license. Compliance with the above steps is required before any new license can be approved or care operations resumed. At this time, Administrator was instructed to refrain from accepting new residents until the change of ownership. No deficiencies cited. Exit interview conducted, and a copy of the report was provided.the state’s words, verbatim · CDSS document, Oct 22, 2025
May 5, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Resident is charged for services not rendered

On May 5, 2025, Licensing Program Analyst (LPA) Cassie Yang arrived unnanounced at the facility to investigate and deliver the findings of the allegation cited above. LPA met with staff who then contacted Administrator who arrived shortly to the facility. Today's visit, LPA conducted a file review for R1 and interview with Adminstrator to investigate the allegations citetd above. The finding is as follow in LIC 9099-C. Unsubstantiated LIC 9099-C Allegation: Resident is charged for services not rendered The Department conducted interviews regarding the allegations cited above. The department conducted interviews regarding the allegation cited above. Interview with Administrator revealed a care conference was held to discuss R1's level of care. R1's LIC 602 indicated R1 was able to conduct self care with grooming and toileting, by based on facility observation, R1 was unable to do so. Administrator informed responsible party that one on one supervision is needed during busier hours of meal times Responsible party opted for facility to provide the additional staffing and care cost will be increased $1,200 monthly. Interview conducted with Administrator revealed that Administrator provided R1 with daily showering as R1 was unable to communicate toileting needs. Interview further revealed Administrator did not keep specific documentation of R1's one on one caregiver. File review revealed Administrator requested the additional $1,200 for the updated care cost, but was provided $500 monthly payments only. As a result of this investigation, LPA finds allegation to be (US)Unsubstantiated - A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview with Administrator..the state’s words, verbatim · CDSS document, May 5, 2025 · control 59-AS-20240610101925
May 5, 2025Facility evaluation reportReport on file

Type of visit: Case Management - Other

On May 5, 2025, Licensing Program Analyst (LPA) Cassie Yang arrived at the facility for a case management visit regarding a complaint 59-AS-20241007142235 substantiated in December 2024. LPA met with Administrator and explained the purpose of the visit. Today's visit, LPA was able to confirm appeal rights was not provided when complaint was substantiated. LPA provided Administrator a copy of appeal rights and informed Administrator appeal clock has restart from today's date. Appeal documents are to be submitted within 15 business days submitted to Sacramento North Regional Office at 9835 Goethe Road, Suite 100 Sacramento CA 95827 and/or via email at sacramentonorthregionalofficeascp@dss.ca.gov Exit interview conducted and a copy of report was provided.the state’s words, verbatim · CDSS document, May 5, 2025
Apr 25, 2025Facility evaluation reportReport on file

Type of visit: Office

On April 25, 2025 at 10:30 am, an informal conference was held at the Sacramento North Regional Office located at 9835 Goethe Road, Suite 100, Sacramento, CA 95827. The purpose of this informal conference meeting is to discuss facility concerns from LPA's recent visit on April 17, 2025. Present in the meeting is, Licensing Program Manager (LPM) Anthony Perez, Licensing Program Analyst (LPA) Cassie Yang, and Licensee, Chinyere Gift Eze. The informal conference process was explained during this meeting. Topic discussed: - Staffing - Resident's personal rights - pending open complaint At this time, Licensee is to submit a copy of LIC 500 Personnel Report to LPA. The Department may increase monitoring at the facility. Technical Support Program was offered and accepted. No deficiencies cited. Exit interview conducted. Informal meeting concluded and a copy of report was provided.the state’s words, verbatim · CDSS document, Apr 25, 2025
Apr 17, 2025Facility evaluation reportReport on file

Type of visit: Case Management - Deficiencies

On April 17, 2025, Licensing Program Analyst (LPA) Cassie Yang arrived unannounced to conduct a case management visit regarding a deficiency LPA observed. LPA met with Staff and explained the purpose of the visit. Administrator was unavailable during time of visit. LPA received a copy of R1’s eviction letter, dated June 7, 2024, with an effective date of July 7, 2024. LPA explained that all eviction letters are required to be lawful. Licensee failed to provide the following in R1’s eviction letter: · List the reasoning of eviction from the reasons listed in Section 87224(a)(1) through (5). · resources available to assist in identifying alternative housing and care options · a statement informing residents of their right to file a complaint with the licensing agency, as specified in Section 87468, subsection (a)(4), including the name, address and telephone number of the licensing office with whom the licensee normally conducts business, and the State Long Term Care Ombudsman office · The following exact statement as specified in Health and Safety Code Section 1569.683(a)(4): "In order to evict a resident who remains in the facility after the effective date of the eviction, the residential care facility for the elderly must file an unlawful detainer action in superior court and receive a written judgment signed by a judge. If the facility pursues the unlawful detainer action, you must be served with a summons and complaint. You have the right to contest the eviction in writing and through a hearing." LPA provided facility a copy of Title 22 California Code of Regulations, Section 87224 Eviction Procedures for review. As a result of today’s visit, deficiencies cited. Exit interview and a copy of the report and appeal rights provided.the state’s words, verbatim · CDSS document, Apr 17, 2025

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87224(d) · Plan of correction due date: Apr 25, 2025

87224 Eviction Procedures (d) The licensee shall set forth in the notice to quit the reasons relied upon for the eviction with specific facts to permit determination of the date...concerning those reasons. This requirement is not met as evidenced by: Based on file review, Licensee did not comply as LPA received an eviction letter for R1 which did not obtain the required information which poses a potential risk for residents in care.the state’s words, verbatim · CDSS document, Apr 17, 2025

Plan of correction: Licensee is to review 87224 Eviction Procedures and submit a statement of compliance of the eviction procedures. Plan of Correction is due April 25, 2025 via fax or email. Business card was provided.

Apr 17, 2025Facility evaluation reportReport on file

Type of visit: Case Management - Deficiencies

Licensing Program Analyst (LPA) Cassie Yang arrived unannounced at the facility to conduct a case management visit. LPA met with staff and explained the purpose of the visit. Administrator was unavailable during time of visit. Today's visit, LPA met with staff who was unsuccessful getting ahold of Administrator. LPA conducted a file review and observed S1 to not have a fingerprint clearance. LPA was informed S1 has been working at the facility for "a couple of months only" and has not been fingerprinted by Administrator. S2 later arrived at the facility which then S1 was asked to leave. Additionally today's visit, LPA conducted a tour of the facility and observed a shared room to have three beds present. Based on interviews conducted there was inconsistency with the purpose of the third bed in the shared room. LPA was informed the third bed has been placed there but it is not being used. LPA inform staff third bed should be removed as the rooms are designated for resident usage only, not storage. As a result of today's visit, deficiencies cited, along with a background check civil penalty of $500. Exit interview and a copy of report and appeal rights was provided.the state’s words, verbatim · CDSS document, Apr 17, 2025

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87355(e) · Plan of correction due date: Apr 18, 2025

87355 Criminal Record Clearance (e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: (2) Obtain a California clearance or a criminal record exemption as required by the Department This requirement is not met as evidenced by: Based on interview and file review, Licensee did not comply with the section cited above as S1 was working alone without a fingerprint clearance which poses an immediate risk for residents in care.the state’s words, verbatim · CDSS document, Apr 17, 2025

Plan of correction: S1 was asked to leave facility. Licensee is to submit a statement of understanding that all staff are to be fingerprint and cleared prior to working. Plan of correction is due April 18, 2025 ; submit via fax or email. Business card was provided. Additionally, Office Meeting will be scheduled to discuss this matter.

20243 state visits · 3 documents
Dec 3, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff refused to accept resident back to the facility

On December 3 2024, Licensing Program Analyst (LPA) DeAnna Williams-Lyons arrived unannounced to deliver findings for complaint # 59-AS-20241007142235. LPA met with Chinyere Eze, Licensee, and informed her the reason for the visit. The Department received a complaint stating the facility refused to accept resident back from Hospital. During the investigation, the department interviewed facility staff and obtained pertinent documents relevant to the complaint investigation. Licensee was interviewed and denied allegations. LPA also met with staff; residents, and placement agency. Special Incident Report history was reviewed. R1 had been leaving the facility with R1’s partner. Licensee noticed every time R1 would return, R1 would be acting different and aggressive with others in the facility. On one occasion, the police had to bring R1 back to the facility for inappropriate activity in public. Licensee had the police take R1 to the emergency room for an evaluation for drugs. To continue see 9099-C... Substantiated R1 was admitted to the hospital for evaluation of the changes in R1s condition. The administrator informed licensing that R1 was sent back to the ER because R1 was still aggressive, not at her baseline, and the facility was concerned. The hospital tried to send her back to the facility after evaluation. The facility administrator asked that the resident go back to the hospital for further evaluation, due to extreme change in condition. Also, the facility wanted her evaluated to assess if she needs a higher level of care if needed. R1 was told by staff that R1 could not return to the facility because there was no one there to assess R1 at that time. It was learned that R1 stayed at the hospital for an evaluation. LPA conducted interviews of staff and reviewed the facilities policy in regards to proper assessment of residents after being discharged from the hospital. It was learned that the facility did not acted appropriately in not allowing this resident to return to the facility without a proper reassessment from facility staff. It appears that the facility did refuse the resident the right to return; they asked for further evaluation of her health condition; and evaluation to ascertain if a higher level of care was needed. The facility did not complete a re-assessment of R1 before R1 leaving the facility or at the time the hospital was ready to discharge. Based on LPA’s observations, file reviews and interviews, the Department finds the complaint to be SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the preponderance of evidence standards has been met. Per California Code of Regulations, Title 22, a citation was issued. Personal Rights 87468.1(2) An exit interview was conducted, and a copy of this report was given to Chinyere.the state’s words, verbatim · CDSS document, Dec 3, 2024 · control 59-AS-20241007142235

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87468 · Plan of correction due date: Dec 3, 2024

Personal Rights 87468.1(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. Licensee failed to accept a resident back from the hospital after evaluation. This is a personal rights violation as evidenced by the residents housing was withheld when she was ready to be discharged from the hospital. No eviction notice was given.the state’s words, verbatim · CDSS document, Dec 3, 2024

Plan of correction: Licensee shall ensure resident is given an eviction notice once return from the hospital and noticed the care is beyond what the facility can provide. Even if the resident does not return to the facility..

Oct 22, 2024Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On October 22, 2024, Licensing Program Analyst, (LPA) DeAnna Williams-Lyons arrived unannounced to conduct an Annual Inspection. LPA met with the Licensee, Chinyere Eze, and informed her the reason for the visit. The Administrator certificate expires 8/8 2025. Licensee has not received her renewal certificate as of yet. The temperature in the facility was 77 degrees F. LPA inspected the interior and the exterior of the facility including the common living spaces, resident bedrooms, bathrooms, and kitchen. This is a 3 bedroom/2 bathroom 1 story home. Bathrooms and bedrooms were clean and in good repair. There is a locked storage cabinet for medications and toxins which is kept inaccessible. Food supply is adequate for 2-day perishable and 7-day nonperishable. Smoke alarms were checked and in good working order. Fire extinguishers are good as well as the carbon monoxide detector. LPA found the first aid kit to be complete. LPA reviewed 2 resident records and 1 staff records. Resident files were complete and current. A review of staff records indicates facility staff have received criminal record clearances and/or are associated to this facility. Staff records reviewed indicated current first aid certificates. Facility is conducted staff training as required. LPA and the licensee completed the infectious control questionnaire with no issues or concerns. Licensee have not had Covid-19 in the facility. No residents were available to be interviewed. In the areas that were evaluated, no deficiencies were observed at the time of the visit.An exit interview was conducted and a copy of this report was given to Chinyere.the state’s words, verbatim · CDSS document, Oct 22, 2024
Aug 1, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not keep facility at a comfortable temperature

AMEND to change findings and make Public- On August 1, 2024, Licensing Program Analyst (LPA) DeAnna Williams-Lyons arrived unannounced to deliver findings for complaint # 59-AS-20240610101925. LPA met with Chinyere Eze, Licensee, and informed her the reason for the visit. During the investigation, LPA conducted interviews with staff and residents, and conducted file reviews and room inspections. Results of the investigation are as follows: Allegation: Staff do not keep facility at a comfortable temperature The Department conducted interviews regarding the allegation cited above. LPA interviewed staff and residents. The interviews of 3 staff and 1 resident revealed staff conducts daily checks-in on residents to ensure room are at a comfortable temperature. During LPA’s inspection, the facility was at a comfortable temperature.UNSUBSTANTIATED. Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 1, 2024 · control 59-AS-20240610101925

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87463(b) · Plan of correction due date: Aug 1, 2024

87463(b) Reappraisal-The licensee shall immediately bring any such changes to the attention of the resident's physician and his family or responsible person. This requirement is not met as evidence by, based on LPAs review of documentation, the licensee did not ensure the Reappraisal was updated and complete, and sent to the responsible party, which poses an potential Health and Safety risk to residents in care. If the Rappraisal was conducted the licensee would have been aware that R1’s needs were higher level of care than that of what the licensee could provide.the state’s words, verbatim · CDSS document, Aug 1, 2024

Plan of correction: The licensee shall update and submit a new needs and service plan for R1. Needs and Service plan shall articulate R1’s current needs and how the facility will meet those Client is no longer at facility.

20231 state visit · 1 document
Oct 26, 2023Facility evaluation reportReport on file

Type of visit: Required - 1 Year

Made an attempt to conduct a 1 year required visit. No one was home.the state’s words, verbatim · CDSS document, Oct 26, 2023
What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedthere was not enough evidence to prove a violation occurred — not a finding of wrongdoingUnfoundedthe evidence showed the allegation was false, could not have happened, or had no reasonable basisType A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗

An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents and the questions below stand in their place.
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