Fresno Guest Home #14

Allegation investigated: Staff did not provide adequate care to residents Staff do not ensure that residents are cleaned properly Staff do not change residents when soiled in a timely manner Facility serves food that is not of good quality to meet residents' needs Facility does not address residents' dental needs in a timely manner

Licensing Program Analyst (LPA) Daiquiri Boyd conducted the 10 Day complaint investigation visit to the facility. During this visit LPA interviewed Administrator (AD) Teresa Long and resident. LPA delivered investigation findings regarding the above allegations. The Department has investigated the complaint alleging: Staff did not provide adequate care to residents, did not ensure that residents are cleaned properly, do not change residents when soild in a timely manner, facility serves food that is not of good quality to meet residents' needs and facility does not address residents' dental needs in a timely manner. Based on the interviews conducted and/or records review the above allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Unsubstantiatedthe state’s words, verbatim · CDSS document, May 6, 2026 · control 24-AS-20260501143741

Type of visit: Required - 1 Year

On 01/22/2026, Licensing Program Analyst (LPA) Daiquiri Boyd arrived at the facility unannounced to conduct a required annual visit. LPA was granted entry by staff and explain the purpose of the visit. Administrator Teresa Long (AD) arrived at the facility shortly after, to assist in the inspection. The residence was set at 74 F temperature and free of passageway obstructions inside and outside. LPA observed six bedrooms in the residence. Residents' rooms were toured and inspected. Rooms were found to be clean, and furnishing was in good condition. Hot water temperature was measured at 108.2 degrees F. Kitchen toured, supply of food observed, and food stored properly for perishable and nonperishable. Medication and knives are locked in the kitchen area. Fresh bedding and linens were found in a hallway closet. Surplus personal hygiene items were stored in a locked cabinet in the laundry area. Cleaning supplies were locked in the laundry room. Smoke detectors and carbon monoxide are dual detectors, they were checked and operating. Fire extinguishers were charged and was serviced on 08/06/2025. Emergency disaster drills are conducted quarterly, last drill completed on 12/01/2025. First Aid kit was observed and found to be fully stocked.LPA reviewed 3 staff files and 3 client binders. There was outdoor seating for the residents. Outdoor area was clean and free of obstruction. An exit interview was conducted, and a copy of this report was provided to AD whose signature confirms receipt.No deficiencies were cited on this day. LPA requested the following updated forms faxed to CCLD by 01/30/2026:Personnel Report (LIC 500), Proof of current Liability Coverage.the state’s words, verbatim · CDSS document, Jan 22, 2026

Type of visit: Required - 1 Year

On 01/06/2025, Licensing Program Analyst (LPA) Daiquiri Boyd arrived at the facility unannounced to conduct a required annual visit. LPA was granted entry by staff and explain the purpose of the visit. Administrator Teresa Long (AD) arrived at the facility shortly after, to assist in the inspection. The residence was set at 74 F temperature and free of passageway obstructions inside and outside. LPA observed six bedrooms in the residence. Residents' rooms were toured and inspected. Rooms were found to be clean, and furnishing was in good condition. Hot water temperature was measured at 105.4 degrees F. Kitchen toured, supply of food observed, and food stored properly for perishable and nonperishable. Medication and knives are locked in the kitchen area. Cleaning supplies were locked in the laundry room. Smoke detectors and carbon monoxide are dual detectors, they were checked and operating. Fire extinguishers were charged and was serviced on 08/05/2024. Emergency disaster drills are conducted quarterly, last drill completed on 12/01/2024. First Aid kit was observed and found to be fully stocked. LPA reviewed 3 staff files and 3 client binders. There was outdoor seating for the residents. Outdoor area was clean and free of obstruction. An exit interview was conducted, and a copy of this report was provided to AD whose signature confirms receipt. No deficiencies were cited on this day. LPA requested the following updated forms faxed to CCLD by 01/20/2025: Administrative Organization (LIC309), Personnel Report (LIC 500), Proof of current Liability Coverage.the state’s words, verbatim · CDSS document, Jan 6, 2025

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) M. Flores arrived at the facility unannounced to conduct a required annual visit. LPA explained the purpose of the visit and was granted entry by care staff. Licensee, Angelica Kutnerian (AD1) arrived few minutes at the facility to complete this annual visit. The residence was set at 75 degrees F temperature and free of passageway obstructions inside and outside. LPA observed six bedrooms in the residence. Five of the bedrooms are occupies by residents and were inspected. The sixth bedroom was in the process of getting fixtures completed. Five of the rooms were found to be clean, and furnishing was in good condition. Hot water temperature was measured at 105.4 degrees F. Kitchen toured, supply of food observed, and food stored properly for perishable and nonperishable. Medication and knives are locked in the kitchen area. Cleaning supplies were locked and stored in the laundry room. Smoke detectors and carbon monoxide are dual detectors, they were checked and operating. Fire extinguisher was charged and was serviced on 8/02/23. Emergency disaster drills are conducted quarterly, last drill completed on 12/01/23. First Aid kit is fully equipped. There was outdoor seating for the residents. Outdoor area was clean and free of obstruction. An exit interview was conducted, and a copy of this report was provided to AD1 whose signature confirms receipt. LPA requested the following updated forms faxed to CCLD by 1/12/24: Designation of Facility Responsibility (LIC308), Administrative Organization (LIC309), Personnel Report (LIC 500), Proof of current Liability Coverage.the state’s words, verbatim · CDSS document, Jan 3, 2024