Illustration — no photo of this home on file yet

Family House

Mid-size home·Licensed for 9·Rohnert Park, California

Licensed since 2019Licence #496803839
  • Care approvals on fileWheelchair · Dementia · Hospice · BedriddenState licensing record · September 27, 2026
  • Starting rate$6,500 a monthListed by the home on Seniorly · September 9, 2026
  • Home sizeLicensed for 9Mid-size care home · a licensed care home (RCFE)
  • Room at the last state visit8 of 9 beds occupiedDecember 29, 2025 · not a current opening
  • Ways to payAsk the homeMedi-Cal ALW participation not on file
  • Last state visitSeptember 3, 2026CDSS inspection record

Family House is a mid-size care home in Rohnert Park — a licensed residential care facility for the elderly (RCFE), the licence category behind “assisted living” and “board and care.” It is licensed for 9 residents since 2019.

Built from CDSS public records · September 27, 2026. Every fact below names its source and date.

Quick answers and the state record

A citation does not make a home unsafe, and an empty file does not make a home good.

Quick answers about Family House

Is Family House licensed?

The state lists this license as “Licensed,” per CDSS records as of September 27, 2026.

How many residents is Family House licensed for?

9 residents — a mid-size home, per CDSS records as of September 27, 2026.

Has Family House been cited?

4 Type A and 1 Type B citations since 2019, per CDSS records as of September 27, 2026. Those records count 17 state visits over the same years.

Is Family House still open?

This license was on the CDSS roster as of September 28, 2026.

What does Family House cost?

$6,500 a month to start — listed by the home on Seniorly · September 9, 2026.

The home lists this starting rate on Seniorly for assisted living private room, seen September 9, 2026.

Among 41 other homes of a similar licensed size across Sonoma County that publish a starting rate, the middle half runs $5,500 to $7,500 a month, and the middle figure is $7,000 (n = 41 other homes publishing a starting rate).

Each of those is a home’s own published figure, gathered on its own date in September 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.

A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.

The price is made in the phone call. Nothing here is a quote, an offer or a discount.

A starting rate is the room and the base care. California homes commonly bill care levels, medication management, supplies, transport and a second person in the room as extras. Many also charge a one-time fee at move-in. Ask for that list in writing before anything is signed.

Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.

Does Family House take Medi-Cal?

On Medi-Cal’s Assisted Living Waiver: this home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.

Who holds the license?

The license is held by Guzman Estelita, Maria V, per CDSS records as of September 27, 2026.

Can Family House keep a resident on hospice?

Hospice care is approved on this license, per CDSS records as of September 27, 2026.

Family House license and inspection record

  • Name on the license: “FAMILY HOUSE”, per the CDSS roster as of May 25, 2025.
  • License #496803839. The state lists this license as “Licensed,” per CDSS records as of September 27, 2026.
  • Licensed for 9 residents — a mid-size home, per CDSS records as of September 27, 2026.
  • Licensed to Guzman Estelita, Maria V, per CDSS records as of September 27, 2026.
  • First licensed in 2019, per CDSS records as of September 27, 2026.
  • 17 state inspection visits since 2019, per CDSS records as of September 27, 2026.
  • 4 Type A and 1 Type B citations on file since 2019, per CDSS records as of September 27, 2026. The same records count 17 state visits in that period.
  • 3 complaints and 5 substantiated allegations on file since 2019, per CDSS records as of September 27, 2026. One complaint can carry several allegations.
  • The most recent state visit on file is September 3, 2026, per CDSS records as of September 27, 2026.
Type A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗

See the state’s own record

Can they support the care needed?

California licenses a home for specific kinds of care. The state’s record lists what this home is approved for; the home’s own answers fill in what changes as needs change.

  • Wheelchair / non-ambulatoryApproved · covers up to 9 residents
  • Dementia / memory careApproved by the state
  • Hospice careApproved by the state
  • BedriddenApproved · covers up to 2 residents

State licensing record · September 27, 2026. An approval may cover specific rooms or residents; it does not establish an opening.

Read the state’s own wording
9 NON-AMBULATORY, OF WHICH 2 MAY BE BEDRIDDEN. HOSPICE WAIVER APPROVED FOR 2.

983 - RCFE / DEMENTIA

CDSS record, verbatim · September 27, 2026

As needs change

  • Staying through hospice

    Hospice waiver on file — care may continue at the end of life

    Ask: “If hospice is needed, can care continue here until the end?”

    State licensing record · September 27, 2026

  • If memory loss develops

    Dementia-care designation on file

    Ask: “Can we read the dementia care disclosure and discuss how daily support works?”

    State licensing record · September 27, 2026

3 more questions to ask the home
  • Two-person transfers or a lift

    Not on file

    Ask: “If two people or a lift are needed to transfer, can the person stay?”

  • Someone awake overnight

    Not on file

    Ask: “Who is awake overnight, and how do residents ask for help?”

  • Medicines

    Not on file

    Ask: “Who manages the medicines, and what happens when a dose is missed?”

What it costs here

This home’s starting rate

$6,500a month to start

Listed by the home on Seniorly · September 9, 2026 · See listing

Likely monthly total

$6,500a month

Likely $6,500–$7,100

With a shared room and basic help.

An estimate for planning, not a quote. The price is made in the phone call.

See the full cost breakdownRoom, care and fees · how people pay · where the price comes from
Room
Daily care
Sharing the room
  • Starting monthly rate$6,500this home

    The home lists this starting rate on Seniorly for assisted living private room, seen September 9, 2026.

  • Shared room insteadAsknot on file

    This home’s listed starting rate is for assisted living private room. A shared room, if one is offered, may cost less — ask.

  • Basic help with daily careUsually includedup to $600

    Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (45 California homes publish a care-level range, seen in September 2026).

  • One-time move-in fee$2,000one time · likely $0–$4,000

    Homes that list a one-time entry or community fee charge a median of $2,000 (134 California listings; middle half $1,000–$4,000). Many homes list none — ask.

Likely monthly totalLikely $6,500–$7,100
$6,500
First monthWith a one-time move-in fee · likely $6,500–$10,600
$8,500

Lines marked “Ask” are not in the totals.

How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance
  • Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
  • Medi-Cal Assisted Living WaiverThis home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
  • SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
  • VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
  • Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
  • MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
If the money runs out, what Medi-Cal covers
Avoid surprises on the billWhat changes the price, and what to ask
  • The care level

    Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.

  • What is billed separately

    Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.

  • Move-in costs

    A one-time community fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.

  • Increases

    California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.

  • What is the full monthly cost for the room and care we need, and what does it include?
  • What would the next care level cost, and who decides when it changes?
  • What is billed separately, and is there a one-time fee or deposit at move-in?
  • Is any private-pay period required before another payment program can begin?
How this estimate worksWhere this price comes from

The home lists this starting rate on Seniorly for assisted living private room, seen September 9, 2026.

24 homes like this within 9 miles publish starting rates mostly between $4,950–$7,650.

  • Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
  • Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
  • Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
  • Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
  • We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
  • It cannot see this home’s specials, how it assesses care, or which rooms are open.
Show the 24 nearby homes behind this estimate

Where it is

  • 6084 Country Club Drive, Rohnert Park, CA 94928Address from the public record · September 27, 2026. Confirm the entrance with the home before visiting.

Opening the neighborhood map…

The state record

California inspects every licensed home and publishes what it found. Here are the dated documents and the state’s own words, beside what is typical for homes this size.

Since 2022, the state has filed 14 documents for this home, and its records count 17 visits since 2019. The most recent is a facility evaluation report, dated August 10, 2026.

On file since
2022
State visits
17
Most recent visit
September 3, 2026
Occupied · December 29, 2025 visit
8 of 9 bedsa count on that day, not an opening

We hold 4 complaint reports the state published for this home, dated July 20, 2022 to December 29, 2025. 4 of the 4 carry the state's recorded outcome word: “Substantiated” (2), “Unsubstantiated” (2). 4 include the transcribed allegation the state investigated, word for word. Summary composed by computer from the 4 complaint reports below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

Beside homes the same size

  • Type A citations4typical 0
  • Type B citations1typical 0
  • Substantiated allegations5typical 0
  • Total complaints3typical 1

“Typical” is the statewide median across the 327 licensed mid-size homes (7–15 beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this licence since 2019.

Year by year
YearVisitsDocumentsSubstantiated20261102025441202422020233302022341

The last 36 months — 9 of 14 documents

20261 state visit · 1 document
Aug 10, 2026Facility evaluation reportReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Alviso conducted a Required- 1 Year visit, on 8/10/26 at approximately 3:05pm, and met with Licensee/Administrator Estelita (Lita) Guzman. LPA observed the Administrator, and three (3) caregivers working at the time of arrival. There are currently seven (7) residents in care. Fire clearance is approved for nine (9) non-ambulatory, of which two (2) may be bedridden. Resident rooms are all private. Facility has an approved dementia plan of operation. There is an approved hospice waiver for two (2) residents. Facility has a required infection control plan. The facility has an emergency disaster plan as required. LPA toured the facility with the Administrator Estelita. All exit doors had auditory alarms. All exits doors and pathways were free and clear of obstruction. The facility had sufficient lighting in hallways, common areas, bathrooms, and resident rooms. The home was observed to be clean and orderly. The bathrooms had grab bars and non-slip mats/non-slip flooring for the showers for resident use. The home had sufficient cleaning/disinfectant supplies, paper products, linens, furnishings, and personal protective equipment (PPE) supplies. LPA is requesting the following documents be updated and submitted by 9/10/26: LIC308 - Designation of Administrator Responsibility LIC500 - Personnel Report LIC610E- Emergency Disaster Plan (review and update as needed/required- sign/date plan & submit) Infection Control Plan (review and update as needed/required- sign/date plan & submit) LIC400- Handling of Client Cash Resources (all facilities complete this form Copy of Surety Bond -if handling cash Current Liability Insurance Resident Roster Copy of current Administrator Certificate The LPA will complete this annual at a later date.the state’s words, verbatim · CDSS document, Aug 10, 2026
20254 state visits · 4 documents
Dec 29, 2025Complaint investigation reportSubstantiated

Allegation investigated: Resident's medication was not centrally stored as required Medication was not provided to the resident as prescribed Resident's room had a stained carpet upon move-in

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 12/29/2025 at approximately 10:00am, and met with Administartor Lita Guzman. LPA observed three caregivers on duty during the inspection. Reporting party alleges a "resident's medication was not centrally stored as required, medication was not provided to the resident as prescibed, and resident's room had a stained carpet upon move-in." The LPA reviewed resident records, facility records, conducted interviews with staff, and other related parties. The investigation revealed that R1's prescribed liquid medication had been left out on resident's dresser in their room; This medication was not centrally stored and locked up, as required, this deficiency will be cited, 87465(h)(2) Incidental Medical and Dental Care- The following requirements shall apply to medications which are centrally stored: Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication, see LIC9099D. Continued on LIC9099C.. Substantiated Per LPA's review of medication records, the MAR sheet, it was identified that on 10/9 there were two medications that were not provided to R1 as prescribed; One medication is provided once in the am, the other medication is provided twice a day, in the am and in the pm. In review of medication records, there was no information documented as to why these medications were not provided to R1. The Administrator could not provide a reason why the Mar was blank on 10/9 for these two medications R1 didn't receive. This deficiency will be cited, 87465(a)(4) Incidental Medical and Dental Care - A plan for incidental medical and dental care shall be developed by each facility.The licensee shall assist residents with self-administered medications as needed, see LIC9099D. Per review of information obtained from interviews with the Administrator, and other parties, and tour of some facility resident rooms, the facility does have light colored carpet with some stains in different areas that are very visible. Administrator stated the carpet is older and they do clean it, but they will see about replacing the rug because they can see the stains the LPA was seeing/pointing out. LPA obtained some photos. These deficiency will be cited, 87303(a) Maintenance and Operation- The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services, see LIC9099D. Per investigation, conducted interviews, review of facility records, and review of resident records, there was sufficient information obtained to support that the alleged violations occurred. Based on record reviews, and interviews during this investigation, the allegations of "resident's medication was not centrally stored as required, medication was not provided to the resident as prescribed, and resident's room had a stained carpet upon move-in." is substantiated. The preponderance of evidence standard has been met, therefore the allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), is being cited. Exit interview was conducted with Emilita Guzman, Administrator. Appeal Rights and report provided to the Administrator. Facility had a sufficient supply of food, a variety of food items, including fruits and vegetables/greens, for resident meals. There was insufficient information obtained in the investigation to support that the allegations "violation of residents personal rights, responsible party was not notified of resident's fall in a timely manner, and meals provided to the residents' lack nutritious items, like greens, vegetables and/or salad." had occurred. The LPA discussed personal rights of residents in care, incidents/reporting incidents, and food service regulations, with the Administrator during the inspection. Based on record reviews, interviews conducted, and information obtained, there is no evidence to support the violations occurred. The allegations are UNSUBSTANTIATED, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies cited. Exit interview was conducted with Emilita Guzman, Administrator.the state’s words, verbatim · CDSS document, Dec 29, 2025 · control 21-AS-20251224133925

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87465(h)(2) · Plan of correction due date: Dec 30, 2025

87465(h)(2) Incidental Medical and Dental Care- The following requirements shall apply to medications which are centrally stored: Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication. This requirement was not met as evidenced by: R1's prescribed liquid medication had been left out on resident's dresser in their room; This medication was not centrally stored and locked up, as required, This is a risk to the health & safety of residents' in care.the state’s words, verbatim · CDSS document, Dec 29, 2025

Plan of correction: Licensee/Administrator to ensure that all resident medications are centrally stored as required. Hold an in-service with all staff to review medication policies of the facility. Submit proof of training by 1/8/26. Submit a plan regarding future compliance with this regulation, and plan of correction by 12/30/25.

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87465(a)(4) · Plan of correction due date: Dec 30, 2025

Incidental Medical and Dental Care - A plan for incidental medical and dental care shall be developed by each facility. The licensee shall assist residents with self-administered medications as needed. This requirement was not met as evidenced by: Per LPA's review of medication records, the MAR sheet, it was identified that on 10/9 there were two medications that were not provided to R1 as prescribed; One medication is provided once in the am, the other medication is provided twice a day, in the am and in the pm. Administrator could not provide any information why these medications were not provided. This is a risk to residents' health & safety.the state’s words, verbatim · CDSS document, Dec 29, 2025

Plan of correction: Licensee/Administrator to ensure that all resident medications are provided to residents' as required. Hold an in-service with all staff to review medication policies of the facility. Submit proof of training by 1/8/26. Submit a plan regarding future compliance with this regulation, and plan of correction by 12/30/25.

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87303(a) · Plan of correction due date: Jan 19, 2026

87303(a) Maintenance and Operation- The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services. This requirement was not met as evidenced by: tour of some facility resident rooms, the facility does have light colored carpet with some stains in different areas that are very visible. Administrator stated the carpet is older and they do clean it, but they will see about replacing the rug because they can see the stains the LPA was seeing/pointing out. This is a risk to residents' personal rights.the state’s words, verbatim · CDSS document, Dec 29, 2025

Plan of correction: Licensee/Administrator to ensure the facility carpet is maintained in a clean manner, not dirty and stained, and/or replace the rug if needed. Submit how the facility will ensure compliance with this reguation, how this deficiency was corrected, and how it will be maintained. POC due 1/19/26.

Nov 20, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff are violating the personal rights of residents' in care Staff did not ensure residents' had the ability to request assistance when needed Staff did not provide timely incontinence care to resident Staff did not provide adequate supervision for residents Staff did not report incidents involving resident as required Staff did not ensure food served to residents was free from foreign objects Staff did not ensure resident received adequate nutrition. Staff did not provide medication to the resident as prescribed

LPA Dina Alviso conducted a complaint inspection, on 11/20/25 at approximately 1:35pm, and met with Rhonel Recinto, Lead Caregiver. LPA observed a second caregiver on duty, Marion Abayata. Reporting party alleged "staff are violating the personal rights of residents' in care, staff did not ensure residents' had the ability to request assistance when needed, staff did not provide timely incontinence care to resident, staff did not provide adequate supervision for residents, staff did not report incidents involving resident as required, staff did not ensure food served to residents was free from foreign objects, staff did not ensure resident received adequate nutrition, and staff did not provide medication to the resident as prescribed. The LPA reviewed resident records, and staff records; The LPA requested copies of documents. The Lead caregiver Rhonel provided LPA with all requested copies. The Administrator provided additional documents as requested by the LPA after initial facility visit. The LPA conducted interviews with staff, and other related parties regarding the allegations reported. Continued on LIC9099C... Unsubstantiated The Administrator provided additional documents as requested by the LPA after initial facility visit. The LPA conducted interviews with staff, and other related parties. The investigation revealed that per staff interviews, incontinent residents are checked every two to three hours or more often as needed, to be cleaned and changed. Incontinent care is provided through the late night and noc shift hours, at 9pm/10pm, 12am, 3am, 6am, and outside of these hours if resident needs incontinent care. The facility has a sufficient supply of food to provide meals, drinks, and snacks to all residents' in care as needed/required. Per interviews with other related parties, the food provided is good, and in sufficient amounts. If residents don't want the served meal, the staff offer another type of meal that the resident chooses to eat. Per staff interviews, the food is never a problem here, there is a lot of food to provide all meals and snacks, drinks and coffee, including deserts. Per interviews, food is served with no objects of any kind that are not part of the meal, no foreign objects that staff state they were aware of. All resident are provided the call buttons so they may ring to staff for assistance needs. There were no call bells observed to be out of reach to residents in care. Staff stated they respond to residents' calls for assistance, and this is in the night and noc shifts as well as during the day. Per review of records, none of the residents in care are documented as a one to one care need, no care plans state level of care as one to one. The staff care for multiple residents at the same time, providing care assistance. No information was able to be obtained to support medication violations had occurred. There were no incidents that the LPA could obtain sufficient information to support violations had occurred. There were no specific identified dates and/or time frame of staff having handled the resident in a rough manner and/or hitting of a resident in care; No information was obtained to support resident personal rights are violated. The LPA reviewed with staff the regulations regarding resident personal rights, food service, emergency call bells/buttons, incontinent care, medication assistance, reporting requirements, caregiver duties/training, and ensuring personal privacy of all residents' in care. Staff stated their understanding to the LPA. Per investigation, there was no information obtained to support violations occurred regarding reported allegations of "staff are violating the personal rights of residents' in care, staff did not ensure residents' had the ability to request assistance when needed, staff did not provide timely incontinence care to resident, staff did not provide adequate supervision for residents, staff did not report incidents involving resident as required, staff did not ensure food served to residents was free from foreign objects, staff did not ensure resident received adequate nutrition, and staff did not provide medication to the resident as prescribed. Based on record reviews, interviews conducted, and information obtained, there is no evidence to support the violations occurred. The allegations are UNSUBSTANTIATED, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies cited. Report copy left with Rhonel Recinto. Exit interview was conducted with Lead Caregiver, Rhonel Recinto.the state’s words, verbatim · CDSS document, Nov 20, 2025 · control 21-AS-20251008144720
Oct 15, 2025Facility evaluation reportReport on file

Type of visit: Case Management - Other

LPA Dina Alviso conducted a case management inspection, on 10/15/25 at approximately 4:30pm, and met with Rhonel Recinto, Lead Caregiver .LPA observed two other caregivers on duty during the inspection. Administrator Estelta Guzman was unable to arrive to the facility to meet with the LPA. This case management is being conducted due to a deficiency observed during the complaint inspection of earlier today. The deficiency observed is unrelated to the complaint investigation . LPA had observed a staff cooking the dinner meal on the stove. While at a small table in the kitchen, the LPA called out to staff Rhonell and told them that there is no staff here in the kitchen supervising over the stove that is on and the pot of corn boiling on the stove. Caregiver Rohnell went to the stove and turned the burner off, and called out to caregiver Mildred, who was cooking the meal. There are residents' in care that are at risk if they have access to the hot stove, and pot of boiling water on a hot stove.This is a health and safety risk to residents' in care, This deficiency will be cited, 87307(e )(1)Personal Accommodations and Services- The licensee shall supervise residents as needed and as determined by the resident's appraisal pursuant to Section 87457, Pre-Admission Appraisal or Section 87463, Reappraisals, when residents are in proximity to or when there is use of the following items: Ranges, ovens, heaters, fireplaces, wood stoves, inserts, and other heating devices, see LIC809D. Deficiencies are cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency (s) and/or repeat deficiencies within a 12 month period may result in civil penalties. Appeal rights were provided. Exit interview conducted with Rohnell Recinto, Lead Caregiver.the state’s words, verbatim · CDSS document, Oct 15, 2025

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87307(e)(1) · Plan of correction due date: Oct 16, 2025

87307(e )(1)Personal Accommodations and Services- The licensee shall supervise residents as needed and as determined by the resident's appraisal pursuant to Section 87457, Pre-Admission Appraisal or Section 87463, Reappraisals, when residents are in proximity to or when there is use of the following items: Ranges, ovens, heaters, fireplaces, wood stoves, inserts, and other heating devices. LPA called out to staff Rhonell and told them that there is no staff here in the kitchen supervising the stove that is on, and the pot of corn boiling on the stove. Caregiver Rohnell went to the stove and turned the burner off, and called out to caregiver Mildred, who was cooking the meal. There are residents' in care that are at risk if they have access to the hot stove, and pot of boiling water on a hot stove.This is an immediate health and safety risk to residents' in care.the state’s words, verbatim · CDSS document, Oct 15, 2025

Plan of correction: Licensee/Administrator to ensure staff are in-serviced on complaince with regulation in supervising items such as ranges, ovens, heaters, fireplaces, wood stoves, inserts, and other heating devices, that are a risk to certain residents in care, per medical assessments, and behaviors. Submit proof of training to the Department by 10/22/25; Submit plan of correction (POC) by 10/16/25.

Jul 1, 2025Facility evaluation reportReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Alviso conducted a Required- 1 Year visit, on 7/1/25 at approximately 2:20pm, and met with Licensee/Administrator Estelita Guzman. LPA observed the Administrator, and four (4) caregivers working at the time of arrival. There are currently seven (7) residents in care. Fire clearance is approved for nine (9) non-ambulatory, of which two (2) may be bedridden. Facility has nine (9) private resident rooms. Facility has an approved dementia plan of operation. There is an approved hospice waiver for two (2) residents. Facility has a required infection control plan. The facility has an emergency disaster plan as required. LPA reviewed five (5) resident files; Resident files were complete. LPA reviewed five (5) staff files. All staff have first aid and CPR certification. LPA reviewed staff training. LPA toured the facility with the Administrator. Facility was clean and orderly during the inspection. Hot water was measured at 109.8 degrees Fahrenheit. All exits had auditory alarms. All exits were clear of obstruction. All facility walkways and ramps were free and clear of obstruction. All smoke alarms and carbon monoxide detectors were working properly during the inspection.Facility had sufficient lighting in resident rooms, bathrooms, hallways, and all common areas for residents in care. Bathrooms had grab bars, and mats in all showers for resident use. Continued on LIC809C... Continued from LIC809, dated 7/1/25. The backyard deck has patio furnishings and shade umbrellas for resident use. There is a front yard ramp and two backyard ramps for resident use, and to use in the event of an emergency. Sufficient food supply was observed by the LPA. Sufficient supply of hygiene products, paper products, linens, cleaners/disinfectants, and personal protective equipment (PPE). Facility had emergency supplies to meet the "72 hour Shelter In Place requirements". LPA is requesting the following documents be updated and submitted by 8/1/25: LIC308 - Designation of Administrator Responsibility LIC500 - Personnel Report LIC610E-Emergency Disaster Plan (ensure to review and update as needed/required) Copy of LIC400 Handling of Client Cash Resources (include copy of surety bond if handling cash) Copy of Current Liability Insurance Resident Roster Copy of current Administrator Certificate Emergency Disaster Plan- Update as required/if changes-submit copy if any updates. Infection Control Plan- Update as required/if changes-submit copy if any updates. The following deficiencies were observed during the inspection: LPA observed refrigerated medication in a small, unlocked refrigerator in the kitchen; LPA observed that the two medication bottles were left unlocked and accessible to residents in care. This deficiency will be cited, 87465(h)(2 Incidental Medical and Dental, see LIC809D. Per LPA record reviews, Licensee lacked proof of conducting required quarterly drills per health & Safety Code. This deficiency will be cited, HSC1569.695(a)(2) Quarterly Emergency Disaster Drills, see LIC809D. Deficiencies are cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency (s) and/or repeat deficiencies within a 12 month period may result in civil penalties. Appeal rights were provided. Exit interview conducted with the Administrator, Estelita Guzman.the state’s words, verbatim · CDSS document, Jul 1, 2025
20242 state visits · 2 documents
Aug 5, 2024Facility evaluation reportReport on file

Type of visit: Case Management - Annual Continuation

Licensing Program Analysts (LPAs), Alviso and Loera, conducted a continued annual inspection, on 8/5/24 at approximately 2:40pm, and met with Administrator/Licensee Estelita Guzman. Annual was started on 8/1/24, see LIC809. Fire clearance is approved for nine (9) non-ambulatory, of which two (2) may be bedridden. Facility has an approved dementia plan of operation. There is an approved hospice waiver for two (2) residents. Facility has a required infection control plan. The facility has an emergency disaster plan as required. Fire extinguishers were serviced and tagged as required. LPAs reviewed six (6) resident files. LPAs reviewed four (4) staff files. The following deficiencies were identified during file reviews: Resident's (R2) medical assessment was not complete, many sections were left blank on many pages of the assessment. A note on a page of the LIC602 medical assessment referred the reader to see attached "problem list and medication list." These items were not observed attached to the medical assessment. Administrator couldn't provide the medical assessment documents to the LPAs for review. This deficiency will be cited, 87458(a) Medical Assessment- Prior to a person's acceptance as a resident, the licensee shall obtain and keep on file, documentation of a medical assessment, signed by a physician, made within the last year. The licensee shall be permitted to use the form LIC 602 (Rev. 9/89), Physician's Report, to obtain the medical assessment, see LIC809D. Continued on LIC809C... Per file reviews, and staff interviews, Staff (S2) lacks a health screening chest x-ray or an intradermal test as required. S2 has been working for approximately six (6) months, per interviews. This deficiency will be cited, 87411(f) Personnel Requirements – General- All personnel, including the licensee and administrator, shall be in good health, and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening, including a chest x-ray or an intradermal test, performed by a physician not more than six (6) months prior to or seven (7) days after employment or licensure, see LIC809D. Deficiencies are cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Appeal rights were provided. Exit interview conducted with the Administrator, Estelita Guzman.the state’s words, verbatim · CDSS document, Aug 5, 2024
Aug 1, 2024Facility evaluation reportReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Alviso conducted a Required- 1 Year visit, on 8/1/24 at approximately 2:30pm, and met with Licensee/Administrator Estelita Guzman. LPA observed the Administrator, and two (2) caregivers working at the time of arrival. There are currently eight (8) residents in care. There are nine (9) private resident rooms. Fire clearance is approved for nine (9) non-ambulatory, of which two (2) may be bedridden. Facility has an approved dementia plan of operation. There is an approved hospice waiver for two (2) residents. Facility has a required infection control plan. The facility has an emergency disaster plan as required. The facility does have emergency food and supplies to meet the "72 hour shelter in place" requirements. All required postings were observed to be up on the walls as required. LPAs toured the facility with the Administrator. All exits were free and clear of obstruction. All exits had auditory alarms. There was a sufficient food supply. There was a sufficient supply of linens, paper products, cleaners/disinfectants, hygiene supplies, and personal protective equipment (PPE). The facility was clean and orderly. Facility had sufficient furnishings for resident use. Facility had sufficient lighting in resident rooms, bathrooms, hallways, and all common areas for residents in care. Bathrooms had grab bars, and mats in all showers for resident use. The backyard deck has patio furnishings and shade umbrellas for resident use. There is a front yard ramp and two backyard ramps for resident use, and to use in the event of an emergency. The annual inspection will be continued at a later date.the state’s words, verbatim · CDSS document, Aug 1, 2024
20232 state visits · 2 documents
Nov 21, 2023Facility evaluation reportReport on file

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Alviso conducted a case management on 11/21/23 at approximately 9:15am, and met with caregivers Rhonel Recinto and Mary Grace Bustas. Case management is being conducted as the Licensee is requesting an increase in capacity, from six (6) to nine (9) residents. There are currently six (6) residents in care. Facility has an approved dementia plan of operation. There is an approved hospice waiver for two (2) residents. Facility has an infection control plan as required. Facility has an emergency disaster plan as required. Fire clearance is approved for nine (9) non-ambulatory, which includes two (2) bedridden approval, effective 10/17/23. All exits were free and clear of obstruction. Fire extinguishers, (2), were serviced and tagged as required. LPA observed fifteen (15) smoke alarms, including carbon monoxide detector. All exit doors had auditory alarms, and the alarms were working properly during the inspection. The front of the facility entry has a large cement porch area with a ramp for resident use, and across from the ramp is an open area with two steps off of the porch, there is no self latching gate at this area. Licensee will continue to ensure residents accessing the front of the facility's cement porch area are supervised as needed and required, due to the open area with steps. This is a health and safety concern, Licensee has stated a self latching gate will be installed due to the safety concerns. Licensee to notify Licensing Department when this is complete. Licensee to ensure the facility sketch is updated and submitted to the Licensing office, by 11/22/23; LPA will notify the local Fire Department to come out and reinspect due to the changes, since last visit of 10/19/23, to the facility's outside physical plant. The facility's increase in capacity, from six (6) to nine (9) residents is approved today, 11/21/23. No deficiencies cited today.the state’s words, verbatim · CDSS document, Nov 21, 2023
Oct 19, 2023Facility evaluation reportReport on file

Type of visit: Case Management - Other

Licensing Program Analyst (LPA) Alviso conducted a case management on 10/19/23 at approximately 9:15am, and met with Licensee/Administrator Estelita Guzman. Administrator Certificate, #6049702740, is current- expires 10/16/24. LPA observed two caregivers working at the time of arrival. There are currently six (6) residents in care. Facility has an approved dementia plan of operation. There is an approved hospice waiver for two (2) residents. Facility has an infection control plan as required. Facility has an emergency disaster plan as required. All renovation has recently been completed; Licensee is requesting an increase in capacity, from six (6) to nine (9) residents. Fire clearance is approved for nine (9) non-ambulatory, which includes two (2) bedridden approval, effective 10/17/23. All exits were free and clear of obstruction. Fire extinguishers, (2), were serviced and tagged as required. LPA observed fifteen (15) smoke alarms, including carbon monoxide detector. All exit doors had auditory alarms, and the alarms were working properly during the inspection. LPA toured the facility with the Administrator, the backyard needs to have the fencing completed, and gates that are self latching installed. LPA observed that as you step out of the exit door, there are two cement steps to your left, open and accessible off of the cement ramp, which is a health and safety hazard to residents in care. When the rail on the ramp ends, a cement walkway continues, and it is not level to the ground or to the dirt, so the edge has a drop that is a health and safety hazard for residents in care. Licensee stated they will ensure the above is completed in a timely manner to ensure health and safety of all residents in care. LPA obtained photos during the inspection. Continued on LIC809C.... Licensee agreed to submit a written plan on how this exit door will be used. How staff will ensure the health and safety of all residents in care in regards to the exit door area, the open steps on the ramp, and the cement walkway with the large drop on the edge of the walkway to the ground. Licensee to submit when the self latching gates and fencing will be completed, this needs to be done in a timely manner for health and safety of all residents in care; Include this in the written plan. Ensure time frames of completion are listed, specifically on the fencing and the gates of the facility. If the submitted written plan is sufficient, the Department may approve the capacity increase at that time. The LPA will notify Licensee after review of the written plan. If there is anything else needed, the Department will request it. LPA observed the following deficiencies during the inspection: LPA observed that there was a medication lock box in a small refrigerator that was not locked, and the key was hanging off the lockbox handle. This left the medications accessible to residents, and those not qualified to handle medications. This deficiency will be cited, 87465(h)(2)Incidental Medical and Dental Care- The following requirements shall apply to medications which are centrally stored: Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication, see LIC809D. Deficiencies cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Appeal rights were provided. Exit interview conducted with the Administrator, Estelita Guzman.the state’s words, verbatim · CDSS document, Oct 19, 2023

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87465(h)(2) · Plan of correction due date: Oct 20, 2023

87465(h)(2)Incidental Medical and Dental Care- The following requirements shall apply to medications which are centrally stored: Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication This requirement was not met as evidenced by: LPA observed that there was a medication lock box in a small refrigerator that was not locked, and the key was hanging off the lockbox handle. This left the medications accessible to residents, and those not qualified to handle medications. This is a risk to the health and safety of residents in care.the state’s words, verbatim · CDSS document, Oct 19, 2023

Plan of correction: Licensee to ensure that all medications are locked and kept inaccessible to residents in care at all times. Hold an in-service with all staff on policy & procedures of medications. Submit proof of training by 10/25/23. Submit plan of correction, including scheduled date of training by 10/20/23.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedthere was not enough evidence to prove a violation occurred — not a finding of wrongdoingUnfoundedthe evidence showed the allegation was false, could not have happened, or had no reasonable basisType A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗

An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents and the questions below stand in their place.

Life here

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  1. What is included in the monthly rate, and what costs extra?
  2. Who is awake overnight, and how do residents ask for help?
  3. Which rooms does the non-ambulatory approval cover, and what transfer support is provided?
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  5. Can we see a bedroom and share a meal during a visit?

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