Cloverdale Better Living Senior Care

Type of visit: Required - 1 Year

At approximately 9:30 AM, Licensing Program Analyst (LPA) Robert Frank arrived unannounced to conduct a Required 1 Year visit. Cloverdale Better Living Senior Care is Licensed as a Residential Care Facility for the Elderly (RCFE). The facility is a single story ranch house. The facility has an approved fire clearance for thirteen (13) non-ambulatory residents, four (4) of whom may be bedridden. The facility has a Hospice Waiver for ten (10) residents. Upon arrival, LPA was informed that there were nine (9) residents in care and two (2) staff members on-site. At approximately 9:45 AM, LPA reviewed the Facility's Staff Roster and found that all staff on-site were background cleared and associated to the facility per regulation. At approximately 9:50 AM, LPA toured the facility with Administrator Genet. All exits were clear and unobstructed. The facility's three (3) fire extinguishers were last serviced and tagged on 3/7/2025. The facility's sprinkler system inspection is overdue. The sprinkler systems last annual inspection was in 2/2023. This deficiency will be cited. The closet that houses the sprinkler system controls was observed to have exposed wiring which could be a potential safety hazard. This deficiency will be cited. The facility was sufficiently lighted. LPA inspected eight (8) resident bedrooms and found all to have sufficient lighting and furnishings as required per Title 22 Regulations. There was a sufficient supply of both perishable and nonperishable foods as required by Title 22 Regulations. There was an appropriate supply of cleaning products, linens, hygiene products and paper products available for residents. Toxins were observed to be stored inaccessible to residents. Facility has an infection control plan as required. The facility has a required emergency disaster plan. The facility is conducting fire and emergency drills quarterly; however, the facility is not keeping a log of emergency drills as required. This deficiency will be cited. The facility has emergency food and supplies to meet the "72 hour shelter in place" requirements. Continued on 809-C... ...Continued from 809 Hot water temperatures for a sample of sinks in the facility were found to be within Title 22 regulations of 105 to 120 degrees Fahrenheit. At approximately 11:00 AM, LPA reviewed five (5) resident files. Two (2) of five (5) resident files were observed (for residents R1 and R3) to not have LIC 613C Personal Rights documents in their files. One (1) of five (5) files were observed (for resident R2) not to have a current resident appraisal/Needs and Service Plan. These deficiencies will be cited. All remaining resident files were observed with all required documentation. LPA reviewed five (5) staff files. All staff files were observed with all required documentation including First Aid and CPR certification and proper training documentation. LPA spot checked Medication for five (5) residents. LPA observed all medications to be centrally stored, secure and with proper documentation. The facility does not handle resident’s monies for personal and incidental items. Melissa Genet’s Administrator Certification 7021074740 is current with an expiration date of 12/1/2027. LPA requested the following documents be submitted to Community Care Licensing by 12/7/2025: LIC 610E Emergency Disaster Plan Proof of Liability Insurance Updated Property Lease Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency, on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment. Exit interview conducted. Copy of report, LIC-809Ds, Plan of Corrections, 811 Confidential Names and Appeal Rights discussed and provided to Administrator Genet. Signature on form confirms receipt of documents.the state’s words, verbatim · CDSS document, Nov 7, 2025

The state marks this report as 9 pages; the online copy we transcribed has 6. You can request the full file from the county licensing office.

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Christi Coppo arrived unannounced to conduct a required Annual inspection and was greeted by Administrator Melissa Genet: Administrator Certificate 7021074740 expires 12/1/25. Facility contact information was reviewed. At approximately 11:00am LPA and Admin toured the building and grounds. The facility was found to be clean and at a comfortable temperature. LPA observed at least a 2 day supply of perishable and 7 day supply of non-perishable food. Food was found to be stored in a safe manner with open items covered. Hall closet containing cleaning supplies was locked. Kitchen drawer with sharp knives locked. LPA observed prescription milk of magnesia on an open shelf in the kitchen along with thickener. LPA discussed with Admin keeping all medication, including over the counter items and nutritional supplements in the medication closet as it must remain inaccessible to residents. Admin immediately removed items from shelf and secured them in the medication cabinet. The main bathroom across from the living room has a little closet that houses the sprinkler equipment. The door to the closet is splintering and cracking at the bottom posing a safety hazard to residents. The main bath next room #9 had a leak under the sink. The leak has been fixed but the wood/plywood/sheathing on the bottom/base of the vanity cabinet has a black substance present with spots and dots of a white fuzzy substance (deficiencies cited, see 809D) All bedrooms were equipped with lighting, night stand, and chest of drawers, except for resident (R2). R2 did not have a lamp. Admin says they broke it and family doesn't want another one in there. LPA advised get a note from the family and put it in the resident's file. All bedrooms were clean and in good repair. Extra hygiene products and linens were available. Resident bathroom had required bath mat and grab bar. Water temperature in sink accessible to residents in care measured at 108.6 degrees F which is within the allowable range of 105 to 120 degrees F. Continued on 809C... Continued from 809... Fire extinguishers were last inspected 3/29/24. Smoke/Carbon Monoxide detectors and sprinklers located throughout the facility are hardwired and serviced by a vendor. Most recent date of service was March 2023 and service sticker indicates that it is a 5 year inspection. Facility’s last quarterly disaster drills were conducted 10/15/24. Facility is part of a community that share a water source. Community currently has extremely high levels of arsenic in the water. Previous to this annual inspection, facility Admin reported water issue to CCL and CCL has been in communication with the Dept of Health and the Water Board. A solution to this water issue is currently being developed between all involved parties. However, the facility water is dangerous for human consumption and cannot be ingested, although it can be sued for bathing. The facility is using paper dishes and utensils and/or washing all cooking pots, cups, and utensils in boiled water, ensuring the temperature is maintained within regulation of at least 170 degrees F. LPA observed notice posted disclosing water warning above the guest book sign in. LPA and Admin discussed adding a notice above facility sinks in residents rooms, and in the kitchen. Admin will provide pictures of added notices to CCL no later than 12/23/24. At approximately 12:15pm LPA conducted a review of 5 resident records. Residents R1, R2, and R4 did not have current physician's reports on file or a current appraisal. R3 did not have a current appraisal on file (deficiencies cited, see 809D). LPA observed full bed rails being used on R1’s bed. Based on LPA interview with Administrator, the facility has not requested an exception for the full bed rails from the CCL as required. Administrator agreed to submit pertinent documents to CCL for review by no later than 12/30/24. At approximately 1:00pm LPA conducted review of 5 staff records. All continuing staff have not completed the required 20 hours of annual training, and staff (S3) is a new hire as of 2024 and has not completed the required 40 hours of training (deficiency cited, see 809D). S1 did not have a Health Screen on file (deficiency cited, see 809D) At approximately 2:00pm LPA and Admin conducted a spot check of medication and medication records. Medication is centrally stored in a locked cabinet. Continued form 809C... Updated copies of the following documents were requested for facility file and are to be submitted to CCL within 30 days of this visit: LIC500- Personnel Report LIC308- Designation of Responsibility Liability Insurance Deficiencies cited from the California Code of Regulations, Title 22, Division 6 of California Regulation and the Health and Safety Code. Appeal rights given and discussed with Admin. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted with Administrator and a copy of this report was given.the state’s words, verbatim · CDSS document, Dec 20, 2024

The state marks this report as 12 pages; the online copy we transcribed has 6. You can request the full file from the county licensing office.

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Victoria Bertozzi arrived unannounced to conduct an Annual Required inspection and was greeted by Licensee/Administrator, Melissa Genet. LPA initiated a tour of the facility around 9:35am and made the following observations: Facility was a comfortable temperature and passageways were free from obstructions. Resident rooms were furnished per regulation. Water temperature in bathrooms used by residents measured at 110 and 1118 degrees F which are within the range of 105 to 120 degrees F allowed per regulation. Extra hygiene products and linens were available. Cabinet containing cleaning supplies was locked. Facility has at least two days of perishable and one week of non-perishable foods which appeared to be of quality and stored per regulation. Medications were centrally stored and locked. Emergency food and water supplies are stored in the pantry. Fire extinguishers were last serviced May 2023. Facility has a fire system that LPA is unable to test but us monitored and serviced by a vendor. Facility's most recent fire/disaster drill was conducted October, 2023. Three staff files and six resident files were reviewed. Staff have required First Aid and CPR certificates. Administrator Certificate for Administrator, Melissa Genet expires December 1, 2023.. Medications and medication records were reviewed. Training records were also reviewed. Licensee/Administrator to submit updates of the following documents by 12/09/2022: LIC 308 Designated Administrator (if applicable) LIC 500 Personnel Summary LIC 610 Emergency Disaster Plan (review and update if changes) Infection Control Plan (if changes) Liability Insurance No deficiencies cited during this inspection.the state’s words, verbatim · CDSS document, Nov 9, 2023