All About Caring Home 1

Allegation investigated: Personal Rights

On 07/10/2026 Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit to deliver findings for above allegation. LPA met with Staff Alexis Ramirez and explained the purpose of today’s visit. On 06/02/2026, the licensing department received a complaint in regards to personal rights. LPA conducted (3) staff interviews. Per interviews, 3 out of the 3 staff stated no personal rights violation of clients in care has been made. Per client interview, Client #1 (C1) stated no personal rights have been violated. Based on the evidence gathered during today’s investigation, the allegation listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted and this report (LIC9099) along with other reports were discussed and provided to Staff Alexis Ramirez. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 10, 2026 · control 56-AS-20260602111139

Allegation investigated: Staff did not ensure client was picked up in a timely manner

On 07/10/2026 Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit to deliver findings for above allegations. LPA met with Staff Alexis Ramirez and explained the purpose of today’s visit. On 03/16/2026, an additional allegation was received in regards to client not being picked up in a timely manner. Per investigation, Client #1 (C1) attended day program where C1 tested positive for COVID-19. Per interviews, C1 was unable to be picked up from facility due to transportation issues. Ultimately, zoom transportation as able to drop off C1. Based on the evidence gathered during today’s investigation, the allegation listed above are deemed SUBSTANTIATED. A finding that the complaints are SUBSTANTIATED means that the allegation are valid because the preponderance of evidence the standard has been met. An exit interview was conducted and a copy of this report (LIC9099) was discussed and provided to Staff Alexis Ramirez. Substantiatedthe state’s words, verbatim · CDSS document, Jul 10, 2026 · control 56-AS-20260316100144

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87468.1 · Plan of correction due date: Jul 17, 2026

87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2) To be accorded safe, healthful and comfortable accomodations, furnishings and equipment. Based on observations and interviews, the licensee did not comply with section cited above by not ensuring Client #1 (C1) was picked up in a timely manner, which poses a potential health, safety, and personal rights risk to client in care.the state’s words, verbatim · CDSS document, Jul 10, 2026

Plan of correction: Licensee purchased a transportation van that is able to transport all clients in care. Licensee intends on submitting an appeal. Plan of Correction (POC) will be cleared.

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Raquel Hernandez made an unannounced visit to the facility. The purpose of the visit was to conduct a required comprehensive annual inspection. LPA met with Administrator Maria Cantoria and was granted entry to the facility. Licensed capacity is (6) current census (4). LPA was accompanied by Administrator Maria Cantoria to conduct a general overall inspection, which included, but was not limited to, the following: Physical Plant: The facility is operating in the capacity approved by Community Care Licensing (CCL). There are no obstructions to indoor and outdoor passageways. The facility is maintained at a comfortable temperature. Hot water temperature tested at 107 degrees F. LPA inspected resident bedrooms; they are equipped with required furniture such as: mattresses, night stands, storage space, and sufficient lighting; bathrooms were clean, and appliances were operating appropriately. LPA observed sufficient furniture and lighting throughout the facility. The facility is equipped with operating smoke detectors and carbon monoxide alarms. Posters such as personal rights, the CCL complaint poster, and the disaster plan were posted in a common area. Cleaning supplies, toxins, sharps, and other dangerous items were kept inaccessible to residents in care. There was a designated office for resident/staff files. Overall, the facility is clean, in good repair, and operating in safe conditions for residents in care. Food Service: Non-perishable and perishable food supply is sufficient for number of residents in care. Facility has a variety of food available for residents. Dishes, cups, and utensils were also stored properly. Care & Supervision: Facility has sufficient care staff for coverage 24 hours a day, 7 days a week. Record Review: LPA reviewed (2) resident files for admission agreements, updated physician reports, pre-placement appraisals and needs and services plans. LPA reviewed (2) resident medications. No issues were observed. LPA also reviewed (3) staff files for First Aid/CPR certification, criminal record clearance, training's, and health screenings. No issues were observed. Based on the observations made during today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC809) was discussed and provided to Administrator Maria Cantoria.the state’s words, verbatim · CDSS document, Jun 3, 2026

Allegation investigated: Staff allowed uncleared adults to reside on the premises.

Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with Administrator Maria Cantoria and explained the purpose of the visit. The investigation consisted of facility tour and staff interview. On 05/12/2026, the licensing department received a complaint in regards to staff allowing uncleared adults to reside on the premises. Administrator provided a staff schedule of all facility staff currently working at the facility. Administrator stated (3) facility staff currently live at the facility. LPA observed all facility staff are background cleared and able to work at the facility. Based upon LPA observations and interview conducted, the allegation is deemed UNFOUNDED. A finding that the complaint allegation is UNFOUNDED means that the allegation was without a reasonable basis. Therefore, the allegation is dismissed. An exit interview was conducted and this report (LIC9099) were discussed and provided to Administrator Maria Cantoria. Unfoundedthe state’s words, verbatim · CDSS document, May 18, 2026 · control 56-AS-20260512113542

Allegation investigated: Insufficient staff. Staff opened credit card in client's name. Mice infestation. Dog feces outside. Inside of home is dirty. Staff did not request medical attention.

On 06/17/2025 at 02:00 PM, Licensing Program Analyst (LPA) Beena Singh, met with Staff Leo Cardia to deliver the findings of the above allegations. LPA Singh explained the purpose of the unannounced visit to the facility. The investigation consisted of file review, interviews with clients and staffs as well as observation. First allegation: Insufficient staff: The investigation was conducted by LPA Singh which consisted of observation and interviews with relevant parties. The first allegation indicates that Facility has insufficient staff. During the investigation, LPA was not able to obtain sufficient evidence to corroborate the allegation. LPA reviewed files and documentation, and facility has sufficient staff to cover the day and night shift. Interviews with three (3) of three (3) clients and three (3) out of three (3) staff indicated that there are enough staff to look after the needs of the clients in care. Second allegation: Staff opened credit card in client's name During the investigation, LPA was not able to obtain sufficient evidence to corroborate the allegation. LPA reviewed files and documentation, Interviews and files review of three (3) out of three (3) clients indicate clients manages their own money and no staff has access to the client credit cards. Unsubstantiated Third Allegation: Mice infestation. The investigation was conducted by LPA Singh which consisted of observation and interviews with relevant parties. The third allegation indicates that Facility has mice infestation. During the investigation, LPA was not able to obtain sufficient evidence to corroborate the allegation. LPA interviewed three (3) out of three (3) clients indicated facility is clean and no sign of mice infestations and LPA observed the facility being clean and no mice infestations or droppings. Fourth Allegation: Dog feces outside. The investigation was conducted by LPA Singh which consisted of observation and interviews with relevant parties. The fourth allegation indicates that Facility has dog feces outside. During the investigation, LPA was not able to obtain sufficient evidence to corroborate the allegation. LPA observation, interviews of the staff and clients did not support the allegation. Three (3) out of three (3) clients and three (3) out of three(3) staff stated there are no dog feces inside or outside the facility. Fifth Allegation: Inside of home is dirty. The investigation was conducted by LPA Singh which consisted of observation and interviews with relevant parties. The fifth allegation indicates that Inside of the facility is dirty. During the investigation, LPA was not able to obtain sufficient evidence to corroborate the allegation. LPA reviewed files and documentation, interviewed clients and LPA observed the facility inside and outside, three (3) out of three (3) clients and three (3) out of three (3) staff indicated facility is very clean and staff clean it daily. Sixth Allegation: Staff did not request medical attention. The investigation was conducted by LPA Singh which consisted of observation and interviews with relevant parties. The sixth allegation indicates that staff did not request medical attention. During the investigation, LPA was not able to obtain sufficient evidence to corroborate the allegation. LPA reviewed files and documentation, interviewed clients and staff, three (3) out of three (3) clients indicated staff immediately helps them if they need medical attention. Therefore, based on the evidence obtained during LPA’s investigation, there is insufficient evidence to prove that Facility has Insufficient staff (Allegation #1), Staff opened credit card in client's name (Allegation #2), Mice infestation (Allegation#3) Dog feces outside (Allegation#4), Inside of home is dirty (Allegation#5) Staff did not request medical attention(Allegation#6) are UNSUBSTANTIATED at this time. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED at this time. An exit interview was conducted where this report (LIC9099), was discussed and provided to Licensee/Administrator Maria Cantoria.the state’s words, verbatim · CDSS document, Jun 17, 2025 · control 56-AS-20240326134914

Allegation investigated: Staff neglect led to resident sustaining a pressure injury. Staff verbally abused resident while in care. Staff did not seek medical attention for resident in a timely manner. Staff yelled at resident. Staff cancelled resident’s surgery appointment. Staff did not treat resident with dignity and respect.

On 06/17/2025 at 02:00 PM, Licensing Program Analyst (LPA) Beena Singh, met with Staff Leo Cardia to deliver the findings of the above allegations. LPA Singh explained the purpose of the unannounced visit to the facility. The investigation consisted of file review, interviews with clients and staffs as well as observation. First Allegation: Staff neglect led to resident sustaining a pressure injury. The investigation was conducted by LPA Singh which consisted of observation and interviews with relevant parties. The First allegation indicates that Staff neglect led to resident sustaining a pressure injury. During the investigation, LPA was not able to obtain sufficient evidence to corroborate the allegation. LPA reviewed files and documentation, interviewed clients and staff, three (3) out of three (3) clients indicated and three (3) out of three (3) staff stated residents are never neglected and that the specific resident in question never had a pressure injury while under their care. Unsubstantiated Second Allegation: Staff verbally abused resident while in care. The investigation was conducted by LPA Singh which consisted of observation and interviews with relevant parties. The second allegation indicates that staff verbally abused resident in care. During the investigation, LPA was not able to obtain sufficient evidence to corroborate the allegation. LPA reviewed files and documentation, interviewed clients and staff, three (3) out of three (3) clients and three (3) out of three (3) staff indicated staff never ever verbally abuse the clients in care and always nice to residents. Third Allegation: Staff did not request medical attention. The investigation was conducted by LPA Singh which consisted of observation and interviews with relevant parties. The third allegation indicates that staff did not request medical attention. During the investigation, LPA was not able to obtain sufficient evidence to corroborate the allegation. LPA reviewed files and documentation, interviewed clients and staff, three (3) out of three (3) clients and three (3) out of three (3) staff indicated staff immediately helps them if they need medical attention and Staff promptly responds to the client's health needs and contacts emergency services. Fourth Allegation: Staff yelled at resident: The investigation was conducted by LPA Singh which consisted of observation and interviews with relevant parties. The fourth allegation indicates that Staff yelled at resident. During the investigation, LPA was not able to obtain sufficient evidence to corroborate the allegation. LPA reviewed files and documentation, interviewed clients and staff, three (3) out of three (3) clients and three (3) out of three (3) staff indicated staff never yelled at resident and always being kind to the clients. Fifth Allegation: Staff cancelled resident’s surgery appointment. The investigation was conducted by LPA Singh which consisted of observation and interviews with relevant parties. The fifth allegation indicates that staff cancelled resident’s surgery appointment. During the investigation, LPA was not able to obtain sufficient evidence to corroborate the allegation. LPA reviewed files and documentation, interviewed clients and staff, three (3) out of three (3) clients and three (3) out of three (3) staff indicated that staff never cancelled resident’s surgery appointment. Sixth Allegation: Staff did not treat resident with dignity and respect. The investigation was conducted by LPA Singh which consisted of observation and interviews with relevant parties. The fourth allegation indicates that Staff did not treat resident with dignity and respect. During the investigation, LPA was not able to obtain sufficient evidence to corroborate the allegation. LPA reviewed files and documentation, interviewed clients and staff, three (3) out of three (3) clients and three (3) out of three (3) staff indicated Staff always treat resident with dignity and respect. Therefore, based on the evidence obtained during LPA’s investigation, there is insufficient evidence to prove that Staff neglect led to resident sustaining a pressure injury (Allegation #1), Staff verbally abused resident while in care (Allegation #2), Staff verbally abused resident while in care(Allegation#3) Staff did not request medical attention (Allegation#4), Staff yelled at resident (Allegation#5) Staff cancelled resident’s surgery appointment (Allegation#6) are UNSUBSTANTIATED at this time. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED at this time. An exit interview was conducted where this report (LIC9099), was discussed and provided to Licensee/Administrator Maria Cantoria.the state’s words, verbatim · CDSS document, Jun 17, 2025 · control 56-AS-20240111080936

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Javier Prieto made an unannounced visit to the facility. The purpose of the visit was to conduct a required comprehensive annual inspection LPA met with Licensee Maria Cantoria and was granted entry to the facility. At the time of the visit there was three (3) staff present, three (3) clients. The facility is a 8 bedrooms (4) bedroom, four (4), bathroom home, with a kitchen/dining area, living room, and detached garage. The facility is an Residential Care Facility for Elderly (RCFE) level 4i designated home vendorized by Inland Regional Center. Licensed capacity is (6) current census (4). LPA was accompanied by Licensee Cantoria to conduct a general overall inspection, which included, but was not limited to, the following: Physical Plant: The facility is operating in the capacity approved by Community Care Licensing (CCL). There are no obstructions to indoor and outdoor passageways. The facility is maintained at a comfortable temperature. LPA inspected client bedrooms; they are equipped with required furniture such as: mattresses, night stands, storage space, and sufficient lighting; bathrooms were clean, and appliances were operating appropriately. LPA observed sufficient furniture and lighting throughout the facility. The hot water temperature tested within regulation at 116.5 degrees F. The facility is equipped with operating smoke detectors and carbon monoxide alarms, which were tested and found to be in working order. Posters such as personal rights, the CCL complaint poster, and the disaster plan were posted in a common area. Cleaning supplies, toxins, sharps, and other dangerous items were kept inaccessible to clients in care. There was a designated storage space for client/staff files. Medications are kept in a cabinet inaccessible to clients. Overall, the facility is clean, in good repair, and operating in safe conditions for clients in care. Food Service: Non-perishable and perishable food supply is sufficient for number of clients in care. Facility has a variety of food available for clients. Dishes, cups, and utensils were also stored properly. Care & Supervision: Facility has sufficient care staff for coverage 24 hours a day, 7 days a week. All staff members working in the facility have criminal record clearance through the department. Record Review: LPA reviewed four (4) client files for admission agreements, updated physician reports, and needs and services plans. LPA also reviewed five (5) staff files for First Aid/CPR certification, criminal record clearance, training, and health screenings. P & I fund were counted and matched with the ledger. Based on the observations made during today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC809) was discussed and provided to MS Cantoria.the state’s words, verbatim · CDSS document, Jun 18, 2024