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Allegation investigated: Staff abandoned resident.

Licensing Program Analysts (LPAs) Emily Peraldi and Kelly Dulek conducted an unannounced initial complaint visit to this facility. At 10:37 a.m., the LPAs met with staff and explained the reason for the visit. At 11:17 a.m., Administrator Ray Sena met with the LPAs. At 11:17 a.m., the LPAs conducted an interview with the Administrator. At 11:49 a.m., the LPAs reviewed records and obtained copies of pertinent documents. Between 12:34 p.m. and 1:42 p.m., the LPAs along with Hospital Administrative Resident II (HAR II) Cynthia “Cindy” Gambill conducted a physical plant tour. Starting at 12:28 p.m., the LPAs conducted interviews with one (1) staff and seven (7) residents. Continued on LIC 9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 20, 2026 · control 29-AS-20260212114019

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff did not address an ongoing rodent issue in the facility.

Licensing Program Analyst (LPA) Emily Peraldi conducted an unannounced initial complaint visit to this facility. At 10:44 a.m., the LPA met with staff and explained the reason for the visit. At 10:49 a.m., Administrator Ray Sena met with the LPA. At 10:50 a.m., the LPA conducted an interview with the Administrator. At 11:00 a.m., the LPA requested and obtained copies of pertinent documents. Between 11:14 a.m. and 11:49 a.m., the LPA, along with the Administrator conducted a physical plant tour. Starting at 11:24 a.m., the LPA conducted interviews with five (5) staff. Continued on LIC 9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 25, 2025 · control 29-AS-20251121163215

Allegation investigated: Staff did not accord dignity to resident Staff did not maintain resident’s medical information confidential

Licensing Program Analyst (LPA) Teresa Camara conducted a subsequent complaint investigation visit regarding the above noted allegations. LPA met with Administrator Ray Sena and explained the reason for the visit. At 12:15 p.m. LPA discussed the allegations with the Administrator. At 1:03 p.m. LPA conducted a telephone interview with the nursing supervisor Selena Lopez, RN. The nurse who was the subject of this complaint was not in as she works the NOC (overnight) shift. However, the nursing supervisor had already spoke with the nurse regarding this alleged incident and provided LPA with the information from their meeting. (continued on LIC9099C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 9, 2025 · control 29-AS-20250311152417

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff is verbally abusing residents

Licensing Program Analyst (LPA) Teresa Camara conducted a complaint investigation visit regarding the above noted allegation. LPA met with administrator Cindy Gambill and explained the reason for the visit. LPA interviewed ten (10) residents starting at 10:20 a.m. LPA interviewed dining room staff at 11:37 a.m. and the food service manager at 11:39 a.m. Based on interviews, one resident stated that Staff 1 (S1) seemed to not be catching on to the job as food server and needed extra training. The resident was not aware of S1 yelling at residents. None of the other residents observed or experienced any staff yelling or otherwise being rude to residents, nor had the dining room staff or manager who had been interviewed. Based on interviews, the above noted allegation is deemed Unsubstantiated at this time. Exit interview conducted and report issued. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 23, 2024 · control 29-AS-20241016084837

Allegation investigated: Neglect/Lack of Supervision: Resident #1 (R1) used illegal drugs at the facility while under the care of the facility

Licensing Program Analyst (LPA) Kelly Dulek conducted a subsequent complaint visit to deliver final findings for the above allegation. During today’s visit, LPA met with pending Administrator Ray Sena and explained the reason for the visit. On 02/28/2024, the Woodland Hills North Adult and Senior Care office received a complaint of neglect/lack of supervision. Resident #1 (R1) used illegal drugs at the facility while under the care of the facility. The complaint was referred to the Community Care Licensing Division (CCLD) Investigations Branch (IB) and assigned to Investigator Laarni Santiago. On 03/06/2024, from 9:30am to 1:15pm, Licensing Program Analyst (LPA) Kelly Dulek conducted an initial complaint investigation for the allegation listed above. LPA Dulek arrived at the facility at 9:30am and met Continued on LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 12, 2024 · control 29-AS-20240228090830

Allegation investigated: Facility is not maintained clean and sanitary Residents' rooms are so cluttered that it is a safety hazard Housekeeping staff do not receive training

Licensing Program Analyst (LPA) Zabel Chochian conducted a subsequent complaint visit to the facility. The purpose of the visit is to complete and deliver investigation finding. Upon arrival LPA met with Administrators Cynthia Gambill and Ray Sena. Reason for the visit was explained. On 02/06/2024, Community Care Licensing Division received the above complaint allegations. Investigation into the allegations consist of facility physical plant tour; staff, and resident interviews on 02/14/2024; and records review on 5/13/2024. Following is a summary of the allegations and investigation finding: Allegation) Facility is not maintained clean and sanitary. It was alleged that resident rooms have not been cleaned for months; some for probably years and facility kitchen is also dirty. (Continue to LIC9099c). Unsubstantiatedthe state’s words, verbatim · CDSS document, May 13, 2024 · control 29-AS-20240206161748

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff does not keep residents rooms free from odor.

Licensing Program Analyst (LPA) Kelly Dulek conducted an initial complaint investigation for the allegation listed above. LPA arrived at the facility at 09:30AM for an unrelated visit and met with Hospital Administrative Resident (HAR) II Cynthia Gambill and pending Administrator Ray Sena. Entrance interview conducted. As this complaint was received during the unrelated visit, LPA discussed this allegation with HAR II 12:54PM. During today's visit, LPA interviewed both members of the Management team at 09:36AM and HAR II again at 12:54 PM and toured the facility at 11:50 AM. The following was then determined: During facility tour, LPA did not note any odors in the facility common areas nor in the rooms toured, which included a selection of those listed in the complaint allegation. Interview with management revealed that residents are responsible for maintaining their own personal living space, but the facility does offer Report Continued on LIC 9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 6, 2024 · control 29-AS-20240306122033

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Resident not being treated with dignity and respect

Licensing Program Analyst (LPA) Esther Cortez conducted an unannounced amended report to correct an error in the 10/27/2023 Complaint Investigation Report and to add additional information to the report. Licensing Program Analyst (LPA) Esther Cortez arrived unannounced to conduct an initial 10-day complaint visit. The LPA met with Administrator Selena Garcia Lopez and explained the reason for the visit. Administrator Selena had to leave and instructed Cindy Gambill, Hospital Administrative Resident 2 (HOR2) to sing and review the report. Today, the LPA interviewed two (2) staff and four (4) residents and reviewed documents between 10:50 a.m. and 3:30 p.m. Report will contnue on LIC9099-C Substantiatedthe state’s words, verbatim · CDSS document, Oct 27, 2023 · control 29-AS-20231025114008

Allegation investigated: Staff inappropriately spoke to a resident while in care

Licensing Program Analyst (LPA) Esther Cortez conducted an unannounced initial 10-Day complaint visit to the facility at 12:20 p.m. the LPA was greeted by Cindy Gambill, Hospital Administrative Resident 2 (HOR2), and discussed the reason for the visit. Administrator Selena Garcia Lopez arrived shortly. During today's visit the LPA obained copies of pertinent documents at 12:45 p.m. and interviewed three (3) residents, two (2) staff and the administrator between 01:00 p.m. and 3:15 p.m. Report will continue on LIC9099-C Substantiatedthe state’s words, verbatim · CDSS document, Sep 28, 2023 · control 29-AS-20230920135710