Veterans Home of California-Redding

Type of visit: Required - 1 Year

On August 26, 2026, Licensing Program Analyst (LPA) Ivan Avila arrived at the facility unannounced and conducted the required 1-year annual inspection. LPA Avila met with Administrator Pamela Eiszele and explained the purpose of the visit. LPA Avila completed the CaresTOOL during the visit. No deficiencies were observed during the visit. LPA reviewed the findings with the facility representative. The facility representative signed the LIC 809, and a copy of the report was provided to the facility.the state’s words, verbatim · CDSS document, Sep 9, 2026

Type of visit: Annual/Random

On August 26, 2026 Licensing Program Analyst (LPA) Ivan Avila arrived at the facility unannounced to conduct a 1-year annual inspection and met with Pamela Eiszele and explained the purpose of the visit. LPA Avila and Administrator toured facility together to ensure the health and safety of residents in care. Kitchen: The kitchen appeared clean and the appliances and fixtures functional during the time of visit. The LPA observed a sufficient supply of perishable and non-perishable food at the facility; Sharp objects are stored in a locked area. Water temperature measured in the designated range. Bedrooms: The LPA observed resident bedrooms furnished with at least one night stand, bed, and sufficient lighting for each resident. The bedrooms had appropriate and adequate bedding and linens such as sheets, pillowcases, and blankets. Bathrooms: The LPA observed the resident bathrooms to be clean, and properly supplied. Residents have sufficient supplies for personal hygiene products. Common Areas: These included but are not limited to the living area, activity area, and dining area. The common areas were checked for cleanliness and furniture was checked for functionality during time of visit. In the areas toured no immediate health, safety, or personal rights violations were observed. Surrounding Grounds (Outdoors): The LPA observed appropriate outdoor furniture, with a covered shaded area for residents. There are no firearms or bodies of water on the premises. Record Review: A review of facility files was initiated. The LPA observed documentation of the Infection Control, Disaster prevention and last fire drill. Facility records are stored inaccessible to residents. The LPA reviewed eight (8) staff, and eight (8) resident files. All documents reviewed appeared complete and current. Medications: During the facility visit a medications review was initiated. Medications are centrally stored and locked in a cabinet inaccessible to residents in care; medications are labeled and checked for expiration dates. Medications are properly documented on the centrally stored medications and destruction record log. No errors observed during the medication review. No deficiencies cited during today's visit. Exit interview conducted and a copy of the report was provided.the state’s words, verbatim · CDSS document, Aug 26, 2026

Allegation investigated: Staff handled resident in a rough manner, resulting in an injury

On January 7, 2026, Licensing Program Analyst (LPA) Ivan Avila conducted an unannounced complaint investigation visit regarding the above allegation directed by the Department. LPA Avila met with Pamela Eiszele and explained the purpose of the visit. During the investigation process, interviews and a review of records were initiated. California Department of Social Services-Community Care Licensing Division-Investigations Branch obtained and reviewed documents. LPA reviewed facility records. ----- Continued on LIC9099-C ----- Unfounded Complaint alleges “Staff handled resident in a rough manner, resulting in an injury.” LPA interviewed R1 and R1 reported they could not recall if staff handled them in a rough manner. R1 reported they felt jaw pain during their examination. Based on medical records R1 was diagnosed with Temporomandibular Joint Disorder (TMJ) and was treated with a steroid injection. No injury was documented in R1's medical records obtained by the investigation branch. Based on the evidence provided, the preponderance of evidence standards was not met, therefore, the above allegation is found to be UNFOUNDED. An unfounded allegation means that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted. A copy of this report was provided.the state’s words, verbatim · CDSS document, Jan 7, 2026 · control 59-AS-20251029151721

Allegation investigated: Unlawful Eviction

On October 13, 2025, Licensing Program Analyst (LPA) Ivan Avila conducted an unannounced complaint investigation visit regarding the above allegation directed by the Department. LPA Avila met with Jessica Kopps and explained the reason for the visit. The complaint was not directed at this facility. The resident does not live at the facility. Resident lives in a skilled nursing facility that is not licensed through the Department. This agency has investigated the complaint alleging: Staff are not providing proper catheter assistance to client, Staff are not providing showers to client in need. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Unfoundedthe state’s words, verbatim · CDSS document, Oct 13, 2025 · control 59-AS-20251010142057

Type of visit: Required - 1 Year

On August 20, 2025 Licensing Program Analyst (LPA) Ivan Avila arrived at the facility unannounced to conduct a 1-year annual inspection and met with Pamela Eiszele and explained the purpose of the visit. LPA Avila and Administrator toured facility together to ensure the health and safety of residents in care. Kitchen: The kitchen appeared clean and the appliances and fixtures functional during the time of visit. The LPA observed a sufficient supply of perishable and non-perishable food at the facility; Sharp objects are stored in a locked area. Water temperature measured in the designated range. Bedrooms: The LPA observed resident bedrooms furnished with at least one night stand, bed, and sufficient lighting for each resident. The bedrooms had appropriate and adequate bedding and linens such as sheets, pillowcases, and blankets. Bathrooms: The LPA observed the resident bathrooms to be clean, and properly supplied. Residents have sufficient supplies for personal hygiene products. Common Areas: These included but are not limited to the living area, activity area, and dining area. The common areas were checked for cleanliness and furniture was checked for functionality during time of visit. In the areas toured no immediate health, safety, or personal rights violations were observed. Surrounding Grounds (Outdoors): The LPA observed appropriate outdoor furniture, with a covered shaded area for residents. There are no firearms or bodies of water on the premises. Record Review: A review of facility files was initiated. The LPA observed documentation of the Infection Control, Disaster prevention and last fire drill. Facility records are stored inaccessible to residents. The LPA reviewed eight (8) staff, and eight (8) resident files. All documents reviewed appeared complete and current. Medications: During the facility visit a medications review was initiated. Medications are centrally stored and locked in a cabinet inaccessible to residents in care; medications are labeled and checked for expiration dates. Medications are properly documented on the centrally stored medications and destruction record log. No errors observed during the medication review. No deficiencies cited during today's visit. Exit interview conducted and a copy of the report was provided.the state’s words, verbatim · CDSS document, Aug 20, 2025

Type of visit: Required - 1 Year

On 08/06/2024 Licensing Program Analyst (LPA) Ivan Avila arrived at the facility unannounced to conduct a 1-year annual inspection and met with Pamela Eiszele and explained the purpose of the visit. LPA Avila and Administrator toured facility together to ensure the health and safety of residents in care. Kitchen: The kitchen appeared clean and the appliances and fixtures functional during the time of visit. The LPA observed a sufficient supply of perishable and non-perishable food at the facility; Sharp objects are stored in a locked area. Water temperature measured in the designated range. Bedrooms: The LPA observed resident bedrooms furnished with at least one night stand, bed, and sufficient lighting for each resident. The bedrooms had appropriate and adequate bedding and linens such as sheets, pillowcases, and blankets. Bathrooms: The LPA observed the resident bathrooms to be clean, and properly supplied. Residents have sufficient supplies for personal hygiene products. Common Areas: These included but are not limited to the living area, activity area, and dining area. The common areas were checked for cleanliness and furniture was checked for functionality during time of visit. In the areas toured no immediate health, safety, or personal rights violations were observed. Surrounding Grounds (Outdoors): The LPA observed appropriate outdoor furniture, with a covered shaded area for residents. There are no firearms or bodies of water on the premises. Record Review: A review of facility files was initiated. The LPA observed documentation of the Infection Control, Disaster prevention and last fire drill. Facility records are stored inaccessible to residents. The LPA reviewed eight (8) staff, and eight (8) resident files. All documents reviewed appeared complete and current. Medications: During the facility visit a medications review was initiated. Medications are centrally stored and locked in a cabinet inaccessible to residents in care; medications are labeled and checked for expiration dates. Medications are properly documented on the centrally stored medications and destruction record log. No errors observed during the medication review. No deficiencies cited during today's visit. Exit interview conducted and a copy of the report was provided.the state’s words, verbatim · CDSS document, Aug 6, 2024

Allegation investigated: Insufficient staff to meet resident needs

On 10/04/2023 Licensing Program Analysts (LPAs) Ivan Avila and Jaynae Boyles conducted an unannounced complaint investigation visit regarding the above allegation directed by the Department. LPA Avila met with Pamela Eiszele and explained the purpose of the visit. During the interview process, five staff members and three residents were interviewed. In addition, a staff and resident roster list were reviewed, and a call log history was also reviewed. During the interview process, it was stated that residents have three call buttons in their rooms. Once a resident presses their call button for help, staff respond within a couple of minutes. Resident interviews stated that staff are meeting their needs and there is sufficient staff at the facility but could be better. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 4, 2023 · control 59-AS-20230725151536

The state marks this report as 3 pages; the online copy we transcribed has 1. You can request the full file from the county licensing office.