Muirwoods Memory Care is a residential care home for the elderly (RCFE) in Petaluma, Sonoma County, California — state license #496830756, licensed for 80 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 43 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated July 14, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 49 times and filed 43 documents. The most recent is a facility evaluation report, dated July 14, 2026.
The state's published file for this home includes 11 documents with transcribed findings, dated August 25, 2021 to October 28, 2025. 11 of the 11 carry the state's recorded outcome word: “Substantiated” (3), “Unfounded” (1), “Unsubstantiated” (7). 11 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 11 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jul 14, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 22, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 19, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 14, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 10, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 18, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 18, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 25, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 28, 2025Substantiated
Allegation investigated: Staff are not safeguarding resident's personal belongings Staff are not providing adequate laundry services to residents in care
Licensing Program Analyst (LPA) Hansen arrived unannounced to deliver investigation findings to the allegations listed above. LPA met with Administrator, Heather Montgomery. During the course of this investigation LPA conducted 2 facility visits on 9/9/2025 & 10/7/2025 making observations, obtained facility documents, and conducted 11 interviews with staff, residents, and outside parties. Staff are not safeguarding resident's personal belongings & Staff are not providing adequate laundry services to residents in care - Complainant alleges that relatives have found their loved ones clothing being worn by other residents and their clothing have been missing and never found. As well relatives cannot depend on the staff to wash the residents clothing in a timely manner and return to owner. Interview with staff (S1) revealed an Interim executive director changed the laundry system a few months ago replacing individual staff who did laundry with caregivers doing laundry. Continue on LIC9099Cthe state’s words, verbatim · CDSS document, Oct 28, 2025 · control 21-AS-20250904040256
Sep 9, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 2, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 3, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 18, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 20, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 29, 2025Substantiated
Allegation investigated: Staff do not ensure that a resident's incontinence needs are met
While conducting informal office meeting in the Santa Rosa RO, Licensing Program Manager (LPM) Moellers & Licensing Program Analyst (LPA) Hansen delivered findings on the above complaint allegations to Administrator Camille Brown. Staff do not ensure that a resident's incontinence needs are met– Complaint alleges that the facility is understaffed, resulting in staff not changing resident’s incontinence briefs regularly, causing the resident to wear soaked briefs. Pictures were provided showing resident in two briefs. Complaint also alleges that staff are double briefing and that staff do not clean resident thoroughly when changing their briefs. Complaint alleges that resident has behaviors resulting in a 30-day eviction, but complainant believes that the behaviors are the result of multiple urinary tract infections. Three of five staff interviewed indicated that they have observed, heard of, or have themselves double briefed residents in care with one staff admitting they double briefethe state’s words, verbatim · CDSS document, Jan 29, 2025 · control 21-AS-20240719150606
Jan 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 7, 2025Unsubstantiated
Allegation investigated: -Resident sustained unexplained bruising while in care.
Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and deliver findings regarding the above allegations and met with Administrator/Executive Director Camille Brown. The Department received an allegation of resident sustained unexplained bruising while in care. Per reporting party, resident (R1) had bilateral bruising on forearms possible injuries appeared to be inflicted by another. On 4/3/24 the staff was asked about it, but it apparently staff said they asked around and no one saw resident screamed out or anyone go near to them to injure R1. R1 was observed with a band-aid on their forearm so someone had to have seen the bruising. Based on records review, on 10/7/24 LPA was provided by an outside party with pictures supposedly taken on 4/2/24 of R1 with bruising noted in their arms along with an office visit note and e-Prescription dated 4/2/2024 where a physical exam was performed describing scrapes, bruises, and extreme itching with sevethe state’s words, verbatim · CDSS document, Jan 7, 2025 · control 21-AS-20241002083624
Jan 7, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 20, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 12, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 22, 2024Unsubstantiated
Allegation investigated: Staff did not prevent an outbreak of scabies. Staff not prevent outbreak of covid.
Licensing Program Analyst Leibert arrives unannounced for the purpose of delivering findings on this complaint. This investigation included three site visits to the facility; a review of pertinent documents; as well as statements taken from staff and witnesses. The following determinations are made: In December of 2023, facility had several cases of Covid; Facility management followed appropriate protocols and made reasonable attempts to keep Covid positive residents isolated; There exists differing opinions as to whether or not the facility had an outbreak of scabies in the Fall of last year; Ten resident files were selected on a random basis and reviewed for indications of scabies; Ten of ten files were negative for any indications of scabies diagnosis; several files indicated various skin issues or rashes but none were identified as scabies. Although the complaint allegations may be true or valid, based upon statements and reviewed documents, there is not a preponderance of evidencethe state’s words, verbatim · CDSS document, Feb 22, 2024 · control 21-AS-20240109100757
Feb 1, 2024Unsubstantiated
Allegation investigated: Insufficient staffing to meet residents care needs Staff do not have adequate training
Licensing Program Analyst (LPA) Hansen conducted a complaint investigation regarding the allegations listed above. LPA arrived unannounced on this day for the purpose of delivering findings of the above allegations. LPA met with Administrator, Camille Brown. Insufficient staffing to meet residents care needs – Complainant alleges due to lack of staffing, tasks such as laundry are not being completed as scheduled, leaving residents without clean clothing and unable to assist residents with activities of daily living (ADL)’s, toitleting & hygiene services. LPA’s record review & interview with administrator revealed facility has 6 med techs & 23 caregivers. LPA was informed one of the washing machines has had some operating issues and the facility is addressing repairs. Administrator informed LPA of alternative plan if there is a backlog of laundry to ensure it is completed timely. Interviews were conducted with (5) staff who were consistent in informing LPA residents’ rooms are cleaned tthe state’s words, verbatim · CDSS document, Feb 1, 2024 · control 21-AS-20231024151946
Nov 13, 2023Unsubstantiated
Allegation investigated: Residents' needs are not being met Facility is not handling resident's incontinence care needs
Licensing Program Analyst (LPA) Hansen conducted a complaint investigation regarding the allegation listed above. LPA arrived unannounced on this day for the purpose of delivering findings of the above allegations. LPA met with Administrator, Camille Brown & Lupe Villa-Guerrero, Director of Health Services. Residents' needs are not being met – Complainant alleges when resident (R1) moved into facility they forgot their toothbrush and toothpaste. Family realized this two weeks later and asked staff how they handle this situation, staff allegedly replied it is family’s responsibility to bring these items and if the resident didn’t have them, staff don’t brush their teeth. On 8/17/2023 LPA was informed by Director of Health Services Guadalupe Villa-Guerrero that residents are suppose to bring their own hygiene products but if they don’t, the facility has back up supplies and will provide to the residents and then inform the family of the need. LPA’s file review of care plan indicates R1 othe state’s words, verbatim · CDSS document, Nov 13, 2023 · control 21-AS-20230815133258
Nov 2, 2023Unfounded
Allegation investigated: Resident sustained a fracture due to lack of care from staff
Licensing Program Analyst (LPA) Hansen conducted a complaint investigation regarding the allegation listed above. LPA arrived unannounced on this day for the purpose of delivering findings of the above allegations. LPA met with Administrator, Camille Brown. Resident sustained a fracture due to lack of care from staff – Complainant alleges resident (R1) sustained a fractured shoulder due to staff not picking up bathroom rug and R1 tripped over it in the middle of the night. LPA’s interview with staff (S1) & S2 revealed S1 was conducting routine, two-hour rounds of facility residents at approximately 5 AM. This was S1’s second round of R1’s room in less than 2 hours. R1 usually has the lights on, although they were not so S1 turned them on when seeing R1 was walking back to the bed from using the bathroom. S1 greeted R1 and R1 began to turn around by the bed and lost footing and went down hitting their shoulder. S1 went to R1 and called S2 to come help and assess. Continue on LIC9099-C Uthe state’s words, verbatim · CDSS document, Nov 2, 2023 · control 21-AS-20231016084025
Sep 12, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
Free for families · We never sell your information · Homes never pay to appear, and rankings are never affected by fees.
No Google listing is on file for this home. When one exists, its rating, review themes, and hours appear here — attributed to Google, never blended with the state record, and never part of how we rank homes.
This home hasn’t added its own details yet. When the operator claims this page, their photos, tour video, activities, languages, and staffing answers appear here — always labeled as theirs, never blended with the state record. Operators: claim your home, free →
Claim your home → · See something wrong? → · How we source every fact →
Is Muirwoods Memory Care licensed?
Yes — Muirwoods Memory Care is a licensed residential care home for the elderly (RCFE) in Petaluma (Sonoma County): California license #496830756, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 80 residents. State records list 43 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated July 14, 2026, appears in the inspection record on this page.
Can Muirwoods Memory Care care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Muirwoods Memory Care with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER; 80 NON-AMBULATORY; APPROVED FOR DELAYED EGRESS; HOSPICE WAIVER FOR 20.
How much does Muirwoods Memory Care cost?
California's public licensing record does not include Muirwoods Memory Care's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Sonoma County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Muirwoods Memory Care accept Medi-Cal or the Assisted Living Waiver?
Muirwoods Memory Care is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
50 of 80 beds occupied (63%) when the state visited on October 28, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Muirwoods Memory Care?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 49 state visits and 43 dated documents since 2021 for Muirwoods Memory Care; 11 complaint-investigation narratives are transcribed verbatim below. The most recent, dated October 28, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 49 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
You can call them yourself, anytime — you never have to go through us.
(707) 775-4330Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
Operate this home? The record above comes from California's public licensing data. You can respond or correct it — free. Claim your home — free →
See something wrong? Report an error — free → · How we source every fact →
This page is generated from CDSS Community Care Licensing public records. How we build these pages →
Do you run Muirwoods Memory Care? Claim this listing — free — add photos, activities, languages, and today’s availability.