Windsong Of Sonoma

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff did not provide resident with reappraisal

At approximately 8:45AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to conduct an investigation into the above allegation. LPA met with Resident Care Director Alicia Dixon, reviewed records and interviewed staff. Based on a review of documents and interviews conducted, LPA found the faciltiy did not provide resident with a reappraisal or provide residents responsible party written notification within two days of increasing residents care costs. Facility implemented a one on one caregiver on 12/05/2025, and conducted a meeting with responsible party on 12/9/2025. There was no documented evidence of this meeting until 01/29/2026. On 01/29/2026, a care conference was conducted with responsible party and an updated appraisal was provided. Documentation for that meeting referenced the meeting on 12/09/2025. Facility increased R1's care services but did not provide responsible party with written notification, to include the itemized cost of care, withthe state’s words, verbatim · CDSS document, Mar 13, 2026 · control 21-AS-20260220132139

Allegation investigated: Staff does not provide food alternatives for residents with medical prescribed diets Staff do not provide food alternatives for residents with religious, cultural beliefs Staff does not ensure food is stored at appropriate temperatures prior to being served to residents in care

Licensing Program Analyst (LPA) Hansen arrived unannounced to deliver complaint findings of an investigation conducted regarding the allegations listed above. LPA met with Administrator John Beltz. During the course of the investigation 2 visits (10/2/25 & 10/23/2025) making observations, documents obtained of; admissions agreements, medical/dietary document along with menus of 5-week increments, and 6 resident along with 4 staff interviews were conducted. Staff does not provide food alternatives for residents with medical prescribed diets & Staff do not provide food alternatives for residents with religious, cultural beliefs - Complainant alleges facility never accommodates special dietary needs that were prescribed by physician, and facility does not provide a meal substitute for religious/cultural beliefs e.g..pork. Investigation revealed on 10/2/2025 when LPA went to facility to open complaint at approximately 8 am, observed residents eating many different breakfast options that inthe state’s words, verbatim · CDSS document, Oct 23, 2025 · control 21-AS-20250924120527

Allegation investigated: Facility has rodents

Licensing Program Analyst (LPA) Hansen arrived unannounced to open a complaint investgation and delivered complaint findings. LPA met with Administrator, John Beltz. During investigation LPA made observations, conducted interviews and obtained documents. Facility has rodents- Reporting party alleges for the last couple of months rat droppings have been under drink machines /cup holders in the kitchen and dining room. Based on documents obtained and interviews with staff it was revealed the first presence of rodents was January 2025. In July, rodent problem escalated to needing a different pest control company, that to date has serviced approximately 6 times so far, not resolving the problem. During today’s (10/23/2025) visit, LPA observed a large rodent bait station next to ice cream freezer ...... Continue on LIC9099C Substantiatedthe state’s words, verbatim · CDSS document, Oct 23, 2025 · control 21-AS-20251022162850

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff are not meeting residents’ dietary needs Staff are not providing adequate food service to residents

Licensing Program Analyst (LPA) Hansen arrived unannounced for the purposes of delivering complaint findings to the allegations listed above. LPA met with Administrator John Beltz. Staff are not meeting residents’ dietary needs – Complainant alleges residents (R1) who have doctor’s order for low sodium diet & is diabetic, alleges everything the facility serves is full of a lot of salt and doesn’t eat sugar or dairy. During the investigation LPA obtained physicians report indicating resident (R1) has an order for specialized diet dated 9/26/2024. Plant based/low sodium/diabetic carb control. Interviews with kitchen personal (S1 & S2) informed they manage a 5-week menu rotation through a dietician service that approves all menus, which are changed regularly but remain balanced and approved by the dietician. Fish is on the menu approximately 3 times per week and rotate the types of fish (ie..,cod, shrimp, salmon). During visit on 1/27/2025 & 4/18/2025 LPA toured the kitchen area and obserthe state’s words, verbatim · CDSS document, Apr 18, 2025 · control 21-AS-20250123150458

Allegation investigated: Staff did not issue a refund to resident's authorized representative

Licensing Program Analyst (LPA) Shannan Hansen arrived unannounced at facility to open complaint investgation and delivered complaint findings. LPA met with Business Office Manager (BOM) Liz Alfaro as Administrator was out of the building. LPA investigated the above allegation. During the investigation LPA requested and obtained copies of documents and conducted interviews. The following was reported to The State of California Department of Social Services (DSS), Community Care Licensing Division (CCLD), Santa Rosa Regional Office: Continue on LIC9099-C Substantiatedthe state’s words, verbatim · CDSS document, Feb 21, 2025 · control 21-AS-20250219092309

Allegation investigated: Resident was unlawfully evicted. Facility overcharged resident.

Licensing Program Analyst (LPA) Hansen conducted a complaint investigation regarding the allegations listed above. LPAs Frank and Stevenson arrived unannounced on this day for the purpose of delivering findings of the above allegations. LPAs met with Business Office Director (BOD), Elizabeth Alfaro. Administrator John Beltz was not at the facility during today’s visit. Complainant alleges after resident had been in the hospital for 4 days due to pneumonia, on January 11, 2024 resident's physician cleared to return to facility. Complainant indicated the facility communicated to the resident's physician they would not accept the resident back although did not inform the resident or their spouse. When the family called to ask why the resident was not being permitted to return to the facility, Interim Administrator stated it was because the resident needed a level of care that the facility could not provide. The assessment was made without any evaluation of the resident by the facility. Inthe state’s words, verbatim · CDSS document, Feb 13, 2025 · control 21-AS-20240909141913

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility is retaliating against resident

Licensing Program Analyst Leibert arrives unannounced for the purpose of investigating the above captioned complaint allegation. LPA has taken a statement from the Complainant on 5/31/2024 and from facility staff this date. LPA has reviewed pertinent documents. Facility staff deny retailiating against the Complainant and indicate the Complainant is the subject of an eviction proceedure which has been issued in accordance with current law and Title Twenty-Two regulations. On May 31, 2021 Complainant indicated to CCL staff that Complainant did not want the complaint to be investigated. When asked if Complainant did, or did not, have a complaint with the facility, complainant responded, "No." Based upon the statements made and documents reviwed, we have determined that the allegation that the facility is retaliating against resident is false and without a reasonable basis. Therefore, the complaint is UNFOUNDED. The complaint is DISMISSED. Report left. No citations issued today. Unfoundedthe state’s words, verbatim · CDSS document, Jun 3, 2024 · control 21-AS-20240528162916

Allegation investigated: Staff are not ensuring resident has privacy Staff are discriminating against resident Staff are threatening resident

Licensing Program Analyst (LPA) Hansen conducted a complaint investigation regarding the allegations listed above. LPA arrived unannounced on this day for the purpose of delivering findings of the above allegations. LPA met with Administrator, Mary McClure. Staff are not ensuring resident has privacy - According to complainant, staff are coming into resident (R1)’s room without permission or any notice. R1 was relocated from a sister facility during an emergency evacuation 4/2023. Facility policy is to clean resident’s rooms weekly/as needed and conduct room checks, which began upon R1’s arrival. Facility and R1 had an agreement regarding room checks and cleaning. Later, R1 expressed they did not want this service and the facility complied. Based on LPAs interviews, record review, and observations, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, staff are not ensuring resident has privacy, did or did not octhe state’s words, verbatim · CDSS document, Feb 1, 2024 · control 21-AS-20231004154753

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.