Le Elen Manor, Inc.iv is a residential care home for the elderly (RCFE) in Santa Rosa, Sonoma County, California — state license #496803259, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 12 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated May 12, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 15 times and filed 12 documents. The most recent is a facility evaluation report, dated May 12, 2026.
The state's published file for this home includes 3 documents with transcribed findings, dated February 19, 2025 to June 11, 2025. 3 of the 3 carry the state's recorded outcome word: “Substantiated” (3). 3 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 3 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 12, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 18, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 1, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 11, 2025Substantiated
Allegation investigated: -Staff yell at residents. -Staff do not allow residents to have visitors.
An informal meeting was conducted today in the Santa Rosa Regional Office to deliver findings. Present in the meeting were Licensing Program Manager Bethany Moellers, Licensing Program Analyst Marisol Cuadra and Licensee of the facility, Janet Hermogenes. The Department received an allegation of staff yell at residents. Per Reporting Party, staff (S1 & S2) yell at clients when they ask for hygiene supplies. Reporting Party witnessed on 4/14/25, while speaking to a client on the phone, they overheard Licensee yelled at client (C1). On 5/13/25, LPA conducted 10-day visit to the facility, conducted confidential interviews with staff and clients in care. Based on confidential interviews conducted with clients in care (C1, C2 & C3) it was revealed that Licensee raises their voice at clients resulting in clients avoid making eye contact or stare at Licensee to reduce the possibility of been yelled at them, they are fearful of retaliation by Licensee and/or risking the stability of their housthe state’s words, verbatim · CDSS document, Jun 11, 2025 · control 21-AS-20250509113031
Jun 11, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 19, 2025Substantiated
Allegation investigated: -Staff is threatening the residents while in care.
Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and deliver findings regarding the above allegations and met with Janet Hermogenes, Licensee. Regarding allegation of staff is threatening the residents while in care. Per the reporting party who was anonymous, the Licensee has been complaining about the hygiene of several of the residents, by threatening to begin bathing them by themselves against their will if they do not improve their hygiene to their standards, at times claiming that they have bathed at least one male at one of their other facilities. Based on LPA’s interviews conducted with residents (R3), it was revealed that the Licensee have commented of the smell of the residents and told them that if they not bath, they would be made to bath. According to the Licensee, residents are allowed to take a bath anytime, there is no set schedule, and they don’t force anybody to take a bath if they refuse to do so, but licensee confirmed tthe state’s words, verbatim · CDSS document, Feb 19, 2025 · control 21-AS-20241216225041
Feb 19, 2025Substantiated
Allegation investigated: -Personal Rights.
Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and deliver findings regarding the above allegations and met with Janet Hermogenes, Licensee. The Department received an allegation of Personal Rights. Per Reporting party, staff (S1) was observed pressuring resident (R1) to finish their meal even after R1 stated that they didn't want any more. S1 told R1: “your doctor says you need to eat more due to blood sugar balance”. R1 replied: “my doctor said I am not diabetic”. This went on for a couple of rounds and other residents were observed clearly uncomfortable with the psychological abuse of having to witness Licensee’s behavior day after day. Also, Licensee have been observed making fun of R1 and threatening them by saying: “if you can’t do this (referring to chores), then you can’t smoke”. According to the reporting party, all residents are fearful of retaliation by Licensee and/or risking the stability of their housing because Licensee tethe state’s words, verbatim · CDSS document, Feb 19, 2025 · control 21-AS-20241125153637
May 23, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Le Elen Manor, Inc.iv licensed?
Yes — Le Elen Manor, Inc.iv is a licensed residential care home for the elderly (RCFE) in Santa Rosa (Sonoma County): California license #496803259, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 12 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated May 12, 2026, appears in the inspection record on this page.
Can Le Elen Manor, Inc.iv care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists no specialized-care clearances for Le Elen Manor, Inc.iv (wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden are not on file). A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordALL AMBULATORY
How much does Le Elen Manor, Inc.iv cost?
California's public licensing record does not include Le Elen Manor, Inc.iv's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Sonoma County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Le Elen Manor, Inc.iv accept Medi-Cal or the Assisted Living Waiver?
Le Elen Manor, Inc.iv is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
4 of 6 beds occupied (67%) when the state visited on February 19, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Le Elen Manor, Inc.iv?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 15 state visits and 12 dated documents since 2021 for Le Elen Manor, Inc.iv; 3 complaint-investigation narratives are transcribed verbatim below. The most recent, dated June 11, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 15 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(707) 527-9656Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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