Betsy's Ii Rcfe is a residential care home for the elderly (RCFE) in Santa Rosa, Sonoma County, California — state license #496802052, licensed for 13 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 27 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated July 10, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 30 times and filed 27 documents. The most recent is a complaint investigation report, dated July 10, 2026.
The state's published file for this home includes 10 documents with transcribed findings, dated October 6, 2022 to March 4, 2026. 10 of the 10 carry the state's recorded outcome word: “Substantiated” (4), “Unsubstantiated” (6). 10 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 10 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jul 10, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 10, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 6, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 6, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 4, 2026Unsubstantiated
Allegation investigated: Personal Rights: Staff Member Yelled at Resident in Care
At approximately 12:25 PM, Licensing Program Analyst (LPA) Robert Frank arrived unannounced to deliver Complaint findings regarding the above allegation. Licensee, Luingning “Bot” Alicdan arrived at 1:00 PM. During the course of the investigation LPA conducted a facility visit, conducted interviews, collected and reviewed documents. Complaint alleges a staff member yelled at a resident in care. A witness reported that they saw a facility resident (resident R1) sitting on the floor of their room and that a staff member (staff member S1) was yelling at them telling them to “shut up” and “don’t move” as they were using a Hoyer lift to get the resident off of the floor. When the witness questioned staff member S1 they were told, “get out of here, mind your business”. Continued on 9099C... Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 4, 2026 · control 21-AS-20260115120823
Jan 21, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 13, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 24, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 22, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 5, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 11, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 11, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 24, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 13, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 30, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 24, 2024Substantiated
Allegation investigated: Licensee does not ensure sufficient staffing to meet residents’ care needs. Staff did not respond to resident's request for assistance in a timely manner. Resident was left unattended after a fall for an extended period of time. Facility has bed bugs.
Licensing Program Analyst (LPA) Christi Coppo arrived at this facility unannounced, to open an investigation into the above allegations. Complaint alleges: licensee does not ensure sufficient staffing to meet residents’ care needs, staff did not respond to resident's request for assistance in a timely manner, and resident was left unattended after a fall for an extended period of time. LPA met licensee in the driveway upon arrival and told her of the allegations. Licensee immediately identified the resident that fell as being R1. Licensee was working the NOC shift that night. She heard R1 yell around 9:45pm. Licenseee said she went right to R1's room. Licensee walked in R1's room and R1 was on the floor, by their bed. Licensee did assessment to see if R1 was bleeding. Continued on 9099C... Substantiatedthe state’s words, verbatim · CDSS document, Oct 24, 2024 · control 21-AS-20241018130423
Oct 3, 2024Unsubstantiated
Allegation investigated: Facility not administering medication per physician orders, neglect resulting in resident death
At approximately 9:00AM, Licensing Program Analyst (LPA) Christi Coppo arrived at this facility unannounced, to deliver findings regarding the above allegation. Facility not administering medication per physician orders, Neglect resulting in resident death – Complaint alleges that resident, R1 was given an incorrect medication causing R1 to require emergency intervention and eventually passing away at the hospital. Statement from Licensee indicated that they misspoke when reporting to emergency personnel and the resident was not given an incorrect medication. Review of medical records do not show that an overdose was a reason for or contributed to R1’s death. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 3, 2024 · control 21-AS-20240801170623
Oct 3, 2024Substantiated
Allegation investigated: Licensee is not addressing pests at facility
At approximately 9:00AM, Licensing Program Analyst (LPA) Christi Coppo arrived at this facility unannounced, to open an investigation into the above allegation. Complaint alleges licensee is not addressing pests at facility. LPA spoke with licensee and licensee said she knows about the bed bugs and that she has someone coming tomorrow to take care of them. LPA asked licensee about alleged on-going bed bug issue at facility. Licensee said she does not know why they keep having an issue, she has Terminex spray every quarter. Previously, the pest company wanted to tent the home for 3 days and licensee explained she could not relocate all the residents for that amount of time. LPA and licensee discussed that only heat treatment will kill bed bugs. Licensee advised she understands that now and is having heat treatment completed. Licensee informed LPA that during the bed bug treatment she will have the residents out on the patio for the two hours it will take. Continued on 9099C... Substantithe state’s words, verbatim · CDSS document, Oct 3, 2024 · control 21-AS-20240926120125
Jul 31, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 19, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 29, 2024Unsubstantiated
Allegation investigated: Neglect/lack of supervision resulting in stage 4 pressure injury Staff did not follow doctor’s orders for resident in care Staff did not follow resident’s hospice care plan Staff did not provide proper medication assistance to resident in care Staff did not ensure resident’s incontinence needs were met in a timely manner Staff did not treat resident with respect
LPA Coppo met with Licensee/Administrator, Luningning "Bot" Alicdan in the Santa Rosa Regional Office to deliver findings regarding the above complaint allegations. Neglect/lack of supervision resulting in stage 4 pressure injury – Complaint alleges that facility staff was not moving resident into more comfortable positions to relieve level 3 to 4 pressure injuries and that wound care was not being done. Pressure injury was documented on resident’s hospice care plan and per plan, resident was provided wound care by the hospice agency. Evidence indicating that staff were failing to reposition resident was unavailable. Staff did not follow doctor’s orders for resident in care – Complaint alleges that a doctor's order had been put in place for resident to get up to use the bathroom. Per complaint, Licensee refused to follow the order and told resident to go to the bathroom in their incontinence brief. Continued on LIC9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 29, 2024 · control 21-AS-20231120142521
Oct 20, 2023Unsubstantiated
Allegation investigated: Staff physically abuses resident in care Staff are not meeting resident's care needs Staff speaks to resident in an inappropriate manner Staff withholds food from resident Staff does not properly check resident's blood sugar and administering insulin
Licensing Program Analysts Victoria Bertozzi and Christi Coppo arrived unannounced to deliver findings regarding the above complaint allegations and met with Licensee, Luningning (Bot) Alicdan. Staff physically abuses resident in care – Complaint alleges that Licensee handled a resident roughly by tugging, pushing, pulling and kicking a resident. Complaint also alleges that a staff threw a resident across the room. LPA conducted interviews with noted resident(s) and other potential witnesses but was unable to confirm through interviews whether staff handled a resident roughly. Staff are not meeting resident's care needs – Complaint alleges that facility provides “constipating meals” so that residents will have less frequent bowel movements and therefore less incontinence brief changes, Complaint also alleges that residents are only given one incontinence brief per day. Continued on LIC9099C Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 20, 2023 · control 21-AS-20230803103840
Oct 10, 2023Substantiated
Allegation investigated: Staff are not properly trained to care and supervise residents Staff does not ensure facility is free of pests and rodents Staff is mismanaging resident's medication logs
Licensing Program Analysts (LPAs) Victoria Bertozzi and Helena Rummonds arrived unannounced to deliver findings regarding the above allegations and met with caregiver, Williforte Nicdao. Backup Administrator, Edward Alicdan was available by phone. Licensee/Administrator, Luningning "Bot" Alicdan was unavailable. During investigation LPAs conducted interviews, made observations and reviewed files. Staff are not properly trained to care and supervise residents – Complaint alleges that a new staff who was not trained was left “in charge” while Licensee was out of town. LPA confirmed through document review that not all staff are trained per regulation. Per interview with Licensee, untrained staff worked alone with residents in care. Continued on LIC9099A Substantiatedthe state’s words, verbatim · CDSS document, Oct 10, 2023 · control 21-AS-20230803103840
Year-by-year trend
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Is Betsy's Ii Rcfe licensed?
Yes — Betsy's Ii Rcfe is a licensed residential care home for the elderly (RCFE) in Santa Rosa (Sonoma County): California license #496802052, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 13 residents. State records list 27 inspection and complaint documents since 2022; the most recent, a complaint investigation report dated July 10, 2026, appears in the inspection record on this page.
Can Betsy's Ii Rcfe care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Betsy's Ii Rcfe with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordELEVEN NON-AMBULATORY. TWO BEDRIDDEN. HOSPICE WAIVER FOR THREE. APPROVED SECURED PERIMETER.
How much does Betsy's Ii Rcfe cost?
California's public licensing record does not include Betsy's Ii Rcfe's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Sonoma County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Betsy's Ii Rcfe accept Medi-Cal or the Assisted Living Waiver?
Betsy's Ii Rcfe is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
8 of 13 beds occupied (62%) when the state visited on March 4, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Betsy's Ii Rcfe?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 30 state visits and 27 dated documents since 2022 for Betsy's Ii Rcfe; 10 complaint-investigation narratives are transcribed verbatim below. The most recent, dated March 4, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 30 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for mid-size homes (7–15 beds), computed across all 307 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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