Hoen's Care Home is a residential care home for the elderly (RCFE) in Santa Rosa, Sonoma County, California — state license #496801205, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 11 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated March 12, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 11 times and filed 11 documents. The most recent is a facility evaluation report, dated March 12, 2026.
The state's published file for this home includes 2 documents with transcribed findings, dated April 26, 2024 to July 29, 2025. 2 of the 2 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (1). 2 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 2 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Mar 12, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 15, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 29, 2025Unsubstantiated
Allegation investigated: Licensee did not provide a refund upon resident's death
Licensing Program Analyst (LPA) Christi Coppo arrived at this facility unannounced, to deliver findings for the above allegation. LPA spoke to Arthur Alcones, Administrator. Complaint alleges licensee did not provide a refund upon resident's (R1) death. Complainant states that licensee collected $7000 too much from R1 for the month of April’s rent. During investigation, LPA reviewed evidence showing on 3/27/25 check #6807 cleared the account in the amount of $7000. On 3/28/25 there was a reversal for check#6807 and $7000 was added back to R1’s account. On 4/14/25 check #6808 in the amount of $14,000 cleared the account. Check #6808 in the amount of $14,000 covered rent for the months of April 2025 and May 2025. It is alleged that check #6807 was presented again for payment and cleared R1’s account. However, during investigation, LPA was not provided with Continued on 9009C... Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 29, 2025 · control 21-AS-20250612104410
Jul 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 27, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 26, 2024Substantiated
Allegation investigated: Staff did not ensure that the facility was free of pests.
At approximately 2:00PM, Licensing Program Analyst (LPA) Christi Coppo and Licensing Program Manager (LPM) Victoria Bertozzi arrived at this facility unannounced, to open an investigation into the above allegation. Complaint alleges facility not free of pests. Based on LPA and LPM observation rodent droppings present in food pantry and in kitchen drawer to the right hand side of the range/oven. Also, waterline from dishwasher to under the sink is leaking and plastic bag appeared to be chewed on. Per Title 22 regulaiton 87555 General Food Service Requirements (b) The following food service requirements shall apply: (27) All kitchen areas shall be kept clean and free of litter, rodents, vermin and insects. Based on LPA's observations, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division & Chapter number), are being cited on the attached LIC 9099D. Substantiatedthe state’s words, verbatim · CDSS document, Apr 26, 2024 · control 21-AS-20240417171429
Apr 4, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 3, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 14, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
Free for families · We never sell your information · Homes never pay to appear, and rankings are never affected by fees.
No Google listing is on file for this home. When one exists, its rating, review themes, and hours appear here — attributed to Google, never blended with the state record, and never part of how we rank homes.
This home hasn’t added its own details yet. When the operator claims this page, their photos, tour video, activities, languages, and staffing answers appear here — always labeled as theirs, never blended with the state record. Operators: claim your home, free →
Claim your home → · See something wrong? → · How we source every fact →
Is Hoen's Care Home licensed?
Yes — Hoen's Care Home is a licensed residential care home for the elderly (RCFE) in Santa Rosa (Sonoma County): California license #496801205, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 11 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated March 12, 2026, appears in the inspection record on this page.
Can Hoen's Care Home care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Hoen's Care Home with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordSIX MAY BE NON-AMBULATORY. HOSPICE WAIVER FOR THREE.
How much does Hoen's Care Home cost?
California's public licensing record does not include Hoen's Care Home's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Sonoma County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Hoen's Care Home accept Medi-Cal or the Assisted Living Waiver?
Hoen's Care Home is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
6 of 6 beds occupied (100%) when the state visited on April 26, 2024. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Hoen's Care Home?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 11 state visits and 11 dated documents since 2022 for Hoen's Care Home; 2 complaint-investigation narratives are transcribed verbatim below. The most recent, dated July 29, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 11 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
You can call them yourself, anytime — you never have to go through us.
(707) 573-8922Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
Operate this home? The record above comes from California's public licensing data. You can respond or correct it — free. Claim your home — free →
See something wrong? Report an error — free → · How we source every fact →
This page is generated from CDSS Community Care Licensing public records. How we build these pages →
Do you run Hoen's Care Home? Claim this listing — free — add photos, activities, languages, and today’s availability.