Oakdale Heights of Redding

Type of visit: Case Management - Other

On 08/13/2026 licensing program analyst (LPA) Marisa Chiarelli arrived unannounced to the facility to follow up on a exception that the facility requested for a resident. LPA Chiarelli met with administrator Lisa Crow and explained the purpose of the visit. Several topics were discussed No deficiencies were cited during todays visit. Exit interview conducted and copy of report left with the facility.the state’s words, verbatim · CDSS document, Aug 13, 2026

Type of visit: Case Management - Other

On 06/17/2026 Licensing program analyst Marisa Chiarelli (LPA) arrived unannounced to the facility and met with administrator Lisa Crow and explained the purpose of the visit. LPA Chiarelli arrived at the facility and spoke with the administrator Lisa Crow and multiple topics were discussed. Exit interview conducted and copy of report left with the administrator.the state’s words, verbatim · CDSS document, Jun 17, 2026

Type of visit: Required - 1 Year

On 04/27/2026 Licensing Program Analyst (LPA) Marisa Chiarelli arrived at the facility unannounced to conduct a Required-1 Year inspection. LPA met with Debbie Chamberlain Business Office Manager and explained the purpose of the visit. LPA Chiarelli and Chamberlain toured the facility together to ensure the health and safety of residents in care. Areas toured include but are not limited to four (4) resident rooms, common areas, six (6) bathrooms, kitchen, laundry rooms, activity areas and exterior yards. In the areas toured no immediate health, safety, or personal rights violations were observed. Six (6) staff and six (6) resident files were reviewed. Medications were reviewed and observed to be kept in a locked separate room out of reach from residents. The common area was clean, odor-free and in good repair. All bedrooms had required furniture, bedding, and lighting. The bathrooms were all clean and in good repair. The kitchen was clean and in good repair. Food appears to be stored and prepared properly. Facility has required (7) seven-day non-perishable and (2) day perishable supply of food. The facility was observed to be at a comfortable temperature. First aid kit fully stocked and ready for emergency use. Fire extinguishers were last serviced in April 2026. Smoke detectors are all operational. Hot water temperature measured at 118 F. All employees requiring background checks are cleared. There is a schedule of activities planned for the clients. All required postings are displayed within the facility. No deficiencies are being cited as a result of today’s inspection. Exit interview conducted and copy of report was provided to business office manager.the state’s words, verbatim · CDSS document, Apr 27, 2026

Type of visit: Case Management - Other

On April 14 2026 at 10:00a.m. Licensing Program Analyst LPA Sarah Benson arrived at the facility to verify dates for an incident report dated September 4 2025. LPA Benson met with Resident Care Coordinator Vai Tuaau. The incident report stated the incident occurred on September 21 2025 and was signed September 4 2025. LPA Benson interviewed the Resident Care Coordinator to verify the date of incident. Records were reviewed and staff verified the reported date of September 4 2025 was a type error. The date the report was written and submitted was September 22 2025 and incident occurred September 21 2025. No citations were issued per Title 22 Regulations. Exit interview conducted and copy of the report was given to Administrator.the state’s words, verbatim · CDSS document, Apr 14, 2026

Type of visit: Office

On 04/07/2026, licensing program analyst Marisa Chiarelli, met with licensing program manager Lauren Crocker, Michael Lang administrator for Sierra oaks (sister facility to Oakdale heights), Chief of operations Pat Brown, and RVN Teresa Oliveri. Office meeting was held over TEAMS. LPM Lauren Crocker explained the purpose of the meeting. Summary of today’s meeting – The purpose of today’s meeting was to address the fact that Oakdale heights of Redding has not had a certified administrator since 03/03/26. After introductions, LPM Crocker asked what is Oakdale’s plan to obtain an administrator and why has it been over 30 days without one. Brown explained they were still currently in the process of finding a new administrator and were wanting Lang to potentially be temporary administrator for Oakdale until they could find the right candidate. Brown explained that the previous administrator was the administrator for Sierra Oaks and Oakdale Heights (Kristine Boban) but over some management issues corporate felt it was better for Kristine to just be the administrator of Oakdale Heights. Brown stated that is when Jacob Stevens was hired as the administrator for Sierra Oaks. Brown stated that when Stevens was hired as the administrator, he did not follow procedures and many problems arose. Brown stated this is what also happened with Kristine and that is why she left as administrator at Oakdale. Continued on 809-C Since Kristine’s departure from the facility as administrator; Brown stated that management has received several possible candidates, but all have fallen through. Brown stated Oakdale did hire Justine Long but after a few weeks but corporate did not feel like it was a good fit and let her go. Brown stated they also hired Rhonda Johnson who is a certified administrator and was offered the position as administrator for Oakdale but became the Wellness director for Sierra Oaks instead. Since this time Brown stated that they have had management overseeing Oakdale but still do not have a certified administrator in place. LPM Crocker explained the concerns of having Michael Lang as administrator of Oakdale and Sierra Oaks. Sierra Oaks is currently facing some challenges and LPM Crocker stated that if attention was taken away from Sierra both facilities could suffer and that licensing does not want to see that happen. Brown stated that “even though we do not have a certified administrator on staff that there is management that is overseeing Oakdale” LPM Crocker stated that may be true but per regulations there needs to be a certified administrator assigned to the facility. LPM Crocker asked Brown what their plans were to obtain an administrator. Brown stated that they have posted indeed ads and have filtered through candidates but have not found a proper candidate. Brown stated that “we do not want to hurry in picking a candidate because licensing requires an administrator now, want to find the right and qualified candidate.” LPM Crocker asked again what their plan was to obtain an administrator and how long they needed. LPM Crocker stated to Brown that they are being cited for not having an administrator and worked out a plan of correction with Brown. Exit interview conducted, copy of report given to Pat Brown and one type B deficiency was cited of today’s meeting. Please see 809-D page for deficiency.the state’s words, verbatim · CDSS document, Apr 7, 2026

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87405(a) · Plan of correction due date: Apr 28, 2026

87405(a) Administrator - Qualifications and Duties All facilities shall have a qualified and currently certified administrator. The licensee did not comply with the section above evidence by: facility has been without an administrator for more than 30 days. Which posses a potential health, safety or personal rights risk to residents in care.the state’s words, verbatim · CDSS document, Apr 7, 2026

Plan of correction: Licensee will hire an administrator by POC due date.

Type of visit: Case Management - Incident

On 12-17-25 Licensing Program Analyst LPA Sarah Benson arrived at the facility unannounced regarding a case management concerning two incidents reports received on 09-04-25 and 11-25-25. LPA Benson met with Administrator Kristine Boban, and explained the purpose of the visit. Interviews were performed and files were reviewed. No citations were issued per Title 22 Regulations. Exit interview conducted and copy of the report was given to Administrator.the state’s words, verbatim · CDSS document, Dec 17, 2025

Type of visit: Case Management - Incident

On 12-11-25 Licensing Program Analyst LPA's Sarah Benson and Marisa Chiarelli, arrived at the facility unannounced regarding a case management that was received on 12-09-25. LPAs Benson and Charelli, met with Administrator Kristine Boban, and explained the purpose of the visit. LPA's requested the following documents; Admission agreement, physician report, medical records, care plan, pre-appraisal and medication list. No citations were issued per Title 22 Regulations. Exit interview conducted and copy of the report was given to Administrator.the state’s words, verbatim · CDSS document, Dec 11, 2025

Type of visit: Required - 1 Year

April 23, 2025 01:00 PM Licensing Program Analyst (LPA) Kayla Adkison arrived at the facility unannounced to conduct a Required-1 Year inspection. LPA met with Kristine Boban, Administrator, and explained the purpose of the visit. LPA Adkison and Administrator toured the facility together to ensure the health and safety of residents in care. Areas toured include but are not limited to five (5) resident rooms, common areas, six (6) bathrooms, kitchen, laundry rooms, activity areas and exterior yards. In the areas toured no immediate health, safety, or personal rights violations were observed. Five (5) staff and five (5) resident files were reviewed. Medications were reviewed and observed to be kept in a locked separate room out of reach from residents. The common area was clean, odor-free and in good repair. All bedrooms had required furniture, bedding, and lighting. The bathrooms were all clean and in good repair. The kitchen was clean and in good repair. Cooking/dining equipment and utensils were present. Food appears to be stored and prepared properly. Facility has required (7) seven-day non-perishable and (2) day perishable supply of food. The facility was observed to be at a comfortable temperature. First aid kit fully stocked and ready for emergency use. Fire extinguishers were last serviced in February, 2025. Smoke detectors are all operational. Hot water temperature measured within required Title 22 regulations of 105 degrees F and 120 degrees F. All employees requiring background checks are cleared. There is a schedule of activities planned for the clients. All required postings are displayed within the facility.The facility is in compliance. No deficiencies are being cited as a result of today’s inspection. Exit interview conducted and copy of report was provided to administrator.the state’s words, verbatim · CDSS document, Apr 23, 2025

Allegation investigated: Facility staff are not properly addressing an outbreak of scabies.

On July 16, 2024 at approximately 08:00 AM, Licensing Program Analyst (LPA), Farhaan Sarangi arrived unannounced at Oakdale Heights of Redding for the purpose of delivering complaint findings. Upon arrival, LPA was greeted at the door by Business Office Manager, Debbie Chamberlain, and was granted access into the facility. Also participating by telephone was the Administrator, Debbie Chamberlain. During the investigation process, LPA interviewed the Administrator, a former staff member and reviewed facility records. Based on interviews that were conducted, LPA learned that the outbreak of scabies was not at this facility and was at a different licensed facility. LPA reviewed the Illness and Prevention Program Operation and found that to be sufficient. (Report continued on LIC 9099C) Unfounded The above allegation is found to be UNFOUNDED. A finding that the allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. Exit interview was conducted and a copy of this report was emailed to the Administrator.the state’s words, verbatim · CDSS document, Jul 16, 2024 · control 59-AS-20240627123142

Type of visit: Required - 1 Year

On 02/06/2024, Licensing Program Analyst (LPA) Jaynae Boyles, arrived at the facility unannounced to conduct a 1-Year Required Annual Inspection. LPA met with Facility Administrator, Kristine Boban and explained the purpose of the visit. LPA Boyles and Administrator toured facility together to ensure health and safety of residents in care. Areas toured include but are not limited to: common areas, resident bedrooms, activity rooms, medication room, laundry rooms and common restrooms. LPA observed the facility to be clean, in good repair and odor-free. Each bathroom to have the necessary grab bars, non-skid flooring or shower chair, paper towels, trash can with lids and 20-second hand-washing poster. LPA observed each resident bedrooms to have the required furnishings, working lights and windows with screens. LPA observed the activity rooms to be fully equip with the a plethora of supplies for the scheduled activities. LPA observed the medication room to be clean and organized, locked and inaccessible to residents in care. LPA observed the first aid kit to be completed and ready for use. LPA measured the water in several locations throughout the facility which was within the regulation range. LPA observed the laundry room to be unlocked which leaves the toxic chemicals accessible to residents. Facility has a 2-day perishable and a 7-day non-perishable amount of food. The facility had a variety of food to offer the residents. The kitchen was clean and organized. LPA observed several fire extinguishers, fire detectors, and carbon monoxide detectors thought out the facility. LPA reviewed a total of seven (7) residents' files and five (5) staff files which contained all the required documentation. Several topics were discussed. As a result of this visit, deficiencies were cited per California Code of Regulations, Title 22. Exit interview conducted and copy of this report, 809D, and appeals rights given at the conclusion of this visit.the state’s words, verbatim · CDSS document, Feb 6, 2024

The state marks this report as 5 pages; the online copy we transcribed has 2. You can request the full file from the county licensing office.