Westmont Of Morgan Hill

Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with Resident Services Director Jmy Ramos On August 21, 2025 the Department received a complaint alleging resident was physically assaulted while in care. On August 26, 2025, the Department received an incident report regarding R1. The incident report stated on August 19, 2025, at 3:00pm, R1 appeared confused and disoriented. R1 stated he/she had been having hallucinations and he/she believed that he/she had been given a “date rape drug” and had been molested. 911 was contacted. Page 1 Out of 5 UnfoundedRead the full finding— CDSS inspection report, November 13, 2025 · control 26-AS-20250821101231

On 05/20/2025, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit in order to deliver findings regarding the allegations received. LPA met with Resident Services Director - Ria Hernandez and explained the purpose of today's visit. During the investigaiton documents are reviewed, interviews are conducted, and observations are made. It cannot be determined if the allegations took place as described. Contridicting information cannot confirm if they took place. Facility has toileting plans for all residents. Water is encouraged, sometimes juice, to residents as well as snacks. Staff do are not aware of how or if the resident's belongings went missing. Staff indicate that residents tend to take off clothing such as sweaters and leave them behind. Or, residents due to their diagnosis' of dementia may take another resident's clothes unintentionally. No staff or residents indicate seeing staff handle resident's roughly as described. These allegatiRead the full finding— CDSS inspection report, May 20, 2025 · control 26-AS-20250129152555

Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to deliver the finding for the above complaint allegation. LPA met with Executive Director, Jolie Higgins. On 07/20/2023, the Department received the complaint. On 07/28/2023, the initial complaint investigation was conducted. It was alleged the facility staff did not file resident (R1)'s insurance paperwork for reimbursement since January 2023. Documents were obtained for this investigation to include the resident roster, staff schedule for July 2023, staff roster, resident (R1) admission agreement, physician’s report, service plan, and insurance invoices from November 2022 – June 2023. SEE LIC9099-C. UnsubstantiatedRead the full finding— CDSS inspection report, September 20, 2023 · control 26-AS-20230720102657

Licensing Program Analyst (LPA) Christine Dolores arrived to the facility unannounced to open the initial complaint investigation. LPA met with Executive Director (ED) Jolie Higgins. On 09/11/2023, the Department received a complaint alleging staff did not allow resident (R1) to have visitors. On 09/20/2023, the initial complaint investigation was conducted. The following documents were obtained for this investigation to include resident (R1)’s physician’s report, service plan, identification and emergency information, Power of Attorney (POA) information, progress notes, visitation list, and facility’s visitor log from 08/29/23 and 09/11/23. SEE LIC9099-C. UnsubstantiatedRead the full finding— CDSS inspection report, September 20, 2023 · control 26-AS-20230911135649

On 08/11/2023, Licensing Program Analysts (LPA's) Steve Chang, Manuel Monter and Simi Rai conducted an unannounced complaint investigation regarding the allegations above. LPAs met with Administrator (ADM) Jolie Higgins. On 08/20/2020, the Department received a complaint with the above allegations. On 9/04/2020, the Department conducted interview with former Administrator (ADM). Due to COVID19 preventative measures, CCLD has suspended on-site visit and this was a tele-visit. Resident's dietary requests are not being met LPAs interviewed ADM. ADM stated it is facility's policy to follow the pre-set menu for the week. ADM stated if a resident has a special dietary requirement, the facility will provide those options. Page 1 out of 3 UnsubstantiatedRead the full finding— CDSS inspection report, August 11, 2023 · control 26-AS-20200825152249

Licensing Program Analysts (LPAs) Simi Rai, Steve Chang, and Manuel Monter conducted an unannounced complaint investigation regarding the above allegation. LPAs met with Executive Director (ED) Jolie Higgins and stated the purpose of the visit. On 10/7/2020, the Department received a complaint with the above allegation. On 7/13/2020, the Department conducted interview with former Executive Director. Due to COVID19 preventative measures, CCLD has suspended on-site visit and this was a tele-visit. Continuation on LIC 9099-C. Page 1 of 2. Unsubstantiated— CDSS inspection report, August 11, 2023 · control 26-AS-20201007102938

Licensing Program Analysts (LPAs) Steve Chang, Simi Rai and Manuel Monter conducted an unannounced investigation visit and met with Executive Director (ED) Jolie Higgins. On 5/6/2021, the Department received a complaint with the above allegation. On 5/7/2021, an initial investigation visit was conducted. During today's investigation, LPAs interviewed ED, Business Office Director (S1), and Med Tech (S2). LPAs requested resident R1's physician report and Appraisal Needs and Service Plan. LPAs reviewed the incident report sent to CCL office dated 05/03/2021. R1 obtained bruise on his/her left forearm. Continue on LIC9099-C, page 1 of 2. UnsubstantiatedRead the full finding— CDSS inspection report, August 11, 2023 · control 26-AS-20210506115407

Licensing Program Analysts (LPAs) Steve Chang, Simi Rai and Manuel Monter conducted an unannounced investigation visit and met with Executive Director (ED) Jolie Higgins. On 4/25/2022, the Department received a complaint with the above allegation. On 5/5/2022, an initial investigation visit was conducted. During today's investigation, LPAs interviewed ED and Resident Service Director Ria Hernandez (S1). LPAs reviewed R1's physician report, and R1's Care Plan. Continue on LIC9099-C, page 1 of 2. Unsubstantiated— CDSS inspection report, August 11, 2023 · control 26-AS-20220425155409

Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to open the initial complaint investigation. LPA met with Executive Director (ED) Jolie Higgins and Resident Service Director (RSD) Ria Hernandez. On 07/20/2023, the Department received the complaint regarding the above allegations. During visit, LPA toured the memory care section. LPA interview 5 staff members. Documents were obtained to include the resident roster, staff schedule for July 2023, staff roster, resident (R1) admission agreement, physician’s report, service plan, and insurance invoices from November 2022 – June 2023. Based on interview and record review, the facility does have a director who oversees both Assisted Living and Memory Care. The facility also has an activities director for Assisted Living and Memory Care. SEE LIC9099-C. UnfoundedRead the full finding— CDSS inspection report, July 28, 2023 · control 26-AS-20230720102657

Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to deliver the finding of the above allegation. LPA met with Executive Director, Jolie Higgins. On 01/27/2021, the Department received a complaint that a resident suffered from dehydration. On 1/28/2021, an initial investigation was conducted. From 02/01/2021 – 02/03/2021, three hospice care staff were interviewed. Documents were obtained to include resident (R1)’s hospice records. On 12/08/2022, additional documents were obtained to include R1's physician's report, needs and services plan, and narrative charting. Based on record review and interview, R1 was under hospice care. See LIC9099-C. UnsubstantiatedRead the full finding— CDSS inspection report, December 15, 2022 · control 26-AS-20210127155001

Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to open the initial complaint investigation and met with Executive Director, Jolie Higgins and Resident Service Director (RSD), Ria Hernandez. During visit, LPA toured the assisted living section with RSD. LPA interviewed residents R1 – R6 and staff member, S1. The following records were obtained to include the resident roster, staff roster, facility’s admission agreement, monthly menu, resident counsil meeting minutues, and R1 – R9’s physician’s report and needs and services plan. See LIC9099-C. Unsubstantiated— CDSS inspection report, September 15, 2022 · control 26-AS-20220906164346