Vila Monte is a residential care home for the elderly (RCFE) in Morgan Hill, Santa Clara County, California — state license #435202509, licensed for 28 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 32 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated June 29, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 36 times and filed 32 documents. The most recent is a facility evaluation report, dated June 29, 2026.
The state's published file for this home includes 10 documents with transcribed findings, dated October 20, 2022 to November 9, 2024. 10 of the 10 carry the state's recorded outcome word: “Substantiated” (3), “Unfounded” (1), “Unsubstantiated” (6). 10 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 10 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 29, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 17, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 13, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 9, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 19, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 28, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 24, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 4, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 9, 2024Unsubstantiated
Allegation investigated: Staff failed to prevent resident from being harmed by another resident Staff failed to safeguard resident's money
On 11/09/2024, Licensing Program Analyst (LPA) Arielle Pascua arrived unannounced to this facility to conduct a complaint visit. LPA met with staff and explained the purpose of the visit. LPA learned that the Facility Designated Administrator (FDA) was unable to visit the facility at this time, however, LPA was able to contact FDA via phone and explained the purpose of the visit. The purpose of this visit was to deliver complaint findings for the allegations above. Current Census was 25. A brief interview with FDA Inneh was conducted. Allegation: Staff failed to prevent resident from being harmed by another resident. It was alleged that the staff failed to prevent resident from being harmed by another resident. During the course of this investigation, LPA conducted interviews and reviewed facility documentation. Based on interviews conducted it was learned that the facility conducted an internal investigation and found that there was no incident that involved R1 and R2 that was reportethe state’s words, verbatim · CDSS document, Nov 9, 2024 · control 26-AS-20230501121143
Nov 9, 2024Unsubstantiated
Allegation investigated: Facility did not follow a physician’s order for a special diet Resident was yelled at in the facility Resident did not feel safe at the facility
On 11/09/2024, Licensing Program Analyst (LPA) Arielle Pascua arrived unannounced to this facility to conduct a complaint visit. LPA met with staff and explained the purpose of the visit. LPA learned that the Facility Designated Administrator (FDA) was unable to visit the facility at this time, however, LPA was able to contact FDA via phone and explained the purpose of the visit. The purpose of this visit was to deliver complaint findings for the allegations above. Current Census was 25. A brief interview with FDA Inneh was conducted. Allegation: Facility did not follow a physician’s order for a special diet It was alleged that the facility staff did not follow a physician’s order for a special diet. Based on interviews conducted it was learned that on 09/01/2023, R1 was sent out to the hospital due to consistent throat pain and was discharged with a blended diet. When R1 came back to the facility and their new diet was implemented, R1 refused to eat what was provided to them. Unsubstathe state’s words, verbatim · CDSS document, Nov 9, 2024 · control 26-AS-20230808140941
Nov 9, 2024Unsubstantiated
Allegation investigated: Staff did not prevent resident from making threatening comments towards another resident
On 11/09/2024, Licensing Program Analyst (LPA) Arielle Pascua arrived unannounced to this facility to conduct a complaint visit. LPA met with staff and explained the purpose of the visit. LPA learned that the Facility Designated Administrator (FDA) was unable to visit the facility at this time, however, LPA was able to contact FDA via phone and explained the purpose of the visit. The purpose of this visit was to deliver complaint findings for the allegations above. Current Census was 25. A brief interview with FDA Inneh was conducted. Allegation: Staff did not prevent resident from making threatening comments towards another resident It was alleged that staff did not prevent resident from making threatening comments towards another resident. Based on interviews conducted the facility conducted an internal investigation and found that the staff member alleged to have stated a threatening denied that they make a threatening comment. It was learned that R1 would lie and would make inapprothe state’s words, verbatim · CDSS document, Nov 9, 2024 · control 26-AS-20231218162242
Nov 9, 2024Substantiated
Allegation investigated: Facility has bed bugs
On 11/09/2024, Licensing Program Analyst (LPA) Arielle Pascua arrived unannounced to this facility to conduct a complaint visit. LPA met with staff and explained the purpose of the visit. LPA learned that the Facility Designated Administrator (FDA) was unable to visit the facility at this time, however, LPA was able to contact FDA via phone and explained the purpose of the visit. The purpose of this visit was to deliver complaint findings for the allegations above. Current Census was 25. A brief interview with FDA Inneh was conducted. Allegation: Facility has bed bugs It was alleged that the facility has bed bugs. During the course of this investigation, LPA conducted interviews and reviewed facility documentation. Based on interviews conducted it was learned that the facility was notified that there may be bed bugs in a residents room. The facility obtained pest control services as soon as they were notified and provided treatment. It was learned that the bed bugs were secluded in thethe state’s words, verbatim · CDSS document, Nov 9, 2024 · control 26-AS-20240117134530
Nov 9, 2024Unsubstantiated
Allegation investigated: Staff yelled at resident Staff used inappropriate language with resident
On 11/09/2024, Licensing Program Analyst (LPA) Arielle Pascua arrived unannounced to this facility to conduct a complaint visit. LPA met with staff and explained the purpose of the visit. LPA learned that the Facility Designated Administrator (FDA) was unable to visit the facility at this time, however, LPA was able to contact FDA via phone and explained the purpose of the visit. The purpose of this visit was to deliver complaint findings for the allegations above. Current Census was 25. A brief interview with FDA Inneh was conducted. Allegation: Staff yelled at resident It was alleged that facility staff yell at resident. During the course of this investigation, LPA conducted resident and staff interviews. Based on 3 staff interviews, it was denied that staff yelled at a resident in the facility. 3 out 3 staff members deny that they have witnessed any other staff members yelling at residents during their shifts. An interview with 5 residents were conducted, 5 out 5 residents state denthe state’s words, verbatim · CDSS document, Nov 9, 2024 · control 26-AS-20231020085113
Oct 30, 2024Unsubstantiated
Allegation investigated: Staff did not notify Resident Representative of resident's change in health insurance carrier. Facility is not assisting resident with medical care.
On 10/30/2024, LPA Grace Donato conducted an unannounced complaint investigation visit. LPA met with Administrator Nicholas Inneh and LPA explained the purpose of the visit. Regarding the allegation of Staff did not notify Resident Representative of resident's change in health insurance carrier and facility is not assisting resident with medical care, reporting party (RP) stated that when resident (R1) turned 65, RP signed R1 up for Medicare and had also signed up for Santa Clara Family Health Plan. Without informing RP, Director (S1) signed R1 up for another insurance provider (Anthem). RP had no idea until he/she received a letter from Santa Clara Family Health Plan stating that R1 was "cut off". RP discovered that S1 had signed R1 for Anthem in April of 2021, without consulting RP. After RP found out, RP signed R1 up again with Santa Clara Health Plan and S1 got upset with RP and is now refusing to help with getting R1 medical treatments, setting up and take R1 to doctor's appointmethe state’s words, verbatim · CDSS document, Oct 30, 2024 · control 26-AS-20210817095116
Oct 23, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 22, 2024Unfounded
Allegation investigated: Licensee is not ensuring that facility is kept free of rodents
Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to open the initial complaint investigation. LPA met with Administrator, Nicholas Inneh. On 10/21/2024, the Department received the complaint. On 10/22/2024, the initial complaint investigation was conducted. Documents were obtained to include the LIC500, resident roster, a resident's progress notes, and the facility's policy. It was alleged that the licensee is not ensuring the facility is kept free of rodents as a resident has seen mice in the facility for the past month. On 10/22/2024, 3 staff members were interviewed. Based on staff interview, S1 states there were 2 residents who informed S1 of the observation of either a mouse or rat in their bedroom. S1 was first made aware of a rat inside resident (R1)'s bedroom on 10/10/2024. After S1 was made aware, S1 searched R1's room and did not observe any rodents or rodent droppings. Page 1 of 2. Unfoundedthe state’s words, verbatim · CDSS document, Oct 22, 2024 · control 26-AS-20241021095103
May 13, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 13, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 18, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 18, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 16, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 14, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 14, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 14, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 2, 2023Substantiated
Allegation investigated: Staff do not properly maintain the facility grounds
Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to open the initial complaint investigation. LPA met with Administrator, Nicholas Inneh. On 11/01/2023, the Department received a complaint alleging the staff do not properly maintain the facility grounds. On 11/02/2023, the intial complaint investigation was conducted. During visit, LPA toured the facility with the Administrator (ADM) to include 15 resident bedrooms, resident bathrooms, 1 shower room, dining room, kitchen, medication room, hallways, and exterior. Based on observation, LPA observed spider webs along the walls and ceiling of the hallways and resident bedrooms. The resident bedrooms were not properly clean and contained dust and dirt along the walls, base boards, windows, and floors of the bedrooms. Resident bedrooms floors contained missing and/or broken tiles. SEE LIC9099-C. Substantiatedthe state’s words, verbatim · CDSS document, Nov 2, 2023 · control 26-AS-20231101121001
Nov 2, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 26, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Vila Monte licensed?
Yes — Vila Monte is a licensed residential care home for the elderly (RCFE) in Morgan Hill (Santa Clara County): California license #435202509, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 28 residents. State records list 32 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated June 29, 2026, appears in the inspection record on this page.
Can Vila Monte care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Vila Monte with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordLICENSED TO SERVE 28 NON-AMBULATORY ADULTS AGES 60 AND OVER WHICH 3 MAY BE BEDRIDDEN. HOSPICE WAIVER FOR 4.
How much does Vila Monte cost?
California's public licensing record does not include Vila Monte's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Clara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Vila Monte accept Medi-Cal or the Assisted Living Waiver?
Vila Monte is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
25 of 28 beds occupied (89%) when the state visited on November 9, 2024. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Vila Monte?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 36 state visits and 32 dated documents since 2022 for Vila Monte; 10 complaint-investigation narratives are transcribed verbatim below. The most recent, dated November 9, 2024, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2024
2023
2022
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 36 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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